Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Third party apps turned into unknown sources

when my friend was playing vrchat, his application would crashe with something that states “android” (which is probably an OS file) so he deleted it. and now all his third party apps are marked as unknown sources and cannot be opened besides the appl...

Cant verify age on my account

Why won't it Verify my age iv put my bank detail in so many times and it won't accept them keeps saying sorry it can't be done or something alone them lines. Why it's my account I'm and adult and all my details are right ?

Unable to set up Meta 2 after factory reset

Hi, bought a replacement handset and try to pair it with my headset. The headset wouldn't connect to my device via the meta app. I followed all of the advice, rebooting, updating apps, turning on and off wife/Bluetooth. I even installed the app on an...

Quest 3 will not connect to Windows 10, using Meta cables

Quest Support Case Number: 06959019 Quest 3 (512 GB) MFG Date 02-2024 Hello, I emailed you last week and did not get a reply. So I emailed you again. Now I am posting here. This problem has been going on for two months and now and I am looking to see...

Purchased games disappeared from library

Help getting a refund. yesterday I had purchased Bonelab on the oculus rift S. It is no longer on my library list or in my purchased history. When I look the game up through the store it informs me I have purchased it. I’m hoping to get help either g...

Resolved! Well Meta didn't think this through on Airlink

Well tried to connect to airlink and it keeps wanting me to pair with my PC. unless you have a monitor connected your out of luck. there is no way to pair your PC. An if you want to tell me to use Remote-desktop...well i tried that too. the moment yo...

My Camera app on Quest 2 won’t load

Just as the title says, my camera app on my meta quest 2 headset simply won’t load. When I launch it, it sits on a screen with an ellipses and doesn’t change no matter how long I leave it. I have tried shutting down, restarting, and even factory rese...

Resolved! Meta 3 Quest for Business Kiosk mode limitations

Hey! We are currently developing experiences to be displayed at meetings and expos, and we want the bootup experience to be as streamlined as possible when starting. We are using Meta for business, and even paying extra for the shared mode plugin, bu...

Family centre mandates to "Accept All Cookies" in contravention of EU law

EU law says that there is supposed to be a button to "reject optional cookies". See screenshot below. However the only way to visit the Meta Family Centre site is to "Accept all cookies". The learn more button just takes you to cookie policy. The 3 d...

Unable to reset Meta Quest password

I've been trying to reset my oculus account password since I forgot it but when I click send email it says go to metas reset password and when I try a different email it says it doesn't recognize it,I don't know what to do.

Problem with logging into Oculus Quest through meta after merging

Whenever I try to use the 5 digit code that the VR headset has in the about section it simply states that it cannot connect. When I try going through meta.com/setup it says that; The account you logged in with doesn’t have VR apps and info we can mov...

Got a blackscreen of death on my Quest 3 after latent update

I just got my Quest 3 two days ago since my Quest 2 had the same problem. I went in settings to download the latest version and i played for a bit after the update was Done. 2 hours later i logged on and i got the blackscreen of death. I tried bootin...

Resolved! Into the radius not downloading

Hey, I saw that into the radius was available on the quest platform. As excited as I was I quickly bought the game and was notifed that into the radius is not compatible with the meta quest. Is that a setting or did something change to make my occlus...

Is there a way to lock the headset if stolen?

im really curious if my oculus is stolen and reset will there be a lock like on iPhone where if u reset it will ask for thw owners email n passcode?

Your request could not be completed. This feature is currently not available to you.

hello , so i've been facing this exact error for about a week now . i did contact the support they said we will contact you by email but all they said was " try in incognito mode " i did and replied back and then another mail came back if you don't r...

Resolved! My friend has got until july 4th to show account information or he'll be suspended.

What can my friend do about providing account details when he doesn't know what to provide. He's 14 and his little brother turned 13 last year so the have been forced to share the vr but today just recently he received a notification saying he must p...

Resolved! issue converting an existing Meta account to parent controlled

I am trying to convert my sons meta account for his Meta Quest 2 to be in line with his age. It suspended his account and I now cannot get any further and he cannot use his device. I raised a support request 2 weeks ago but they have not resolved the...

My Oculus Quest 2 won't connect to my 5GHz wifi

My Oculus Quest 2 won't connect to my 5GHz WIFI even thought it's the correct password.I think it's a problem with the authentication but I don't know how to fix it.

Quest 2 Can't Charge or Boot up

My Quest 2 is in a constant loop of coming on for about 15 seconds with a non-rotating Meta logo, then black for 3-5 seconds. The boot screen can be gotten into. However, the loop is reactivated no matter what option is selected. I cannot connect to ...

Cannot activate discount from App Referral Links

Hello, Since roughly a week ago I'm not able to get discounts from App Referral Links anymore.When I click a referral link the page opens, but instead of being able to claim a discount, the button says "View in Meta Quest Store" and after clicking it...

Meta quest 2 electricity cost

I was wondering I live in Florida can someone tell how much money in electricity does it take to charge a meta quest 2 to from 10%to 100%

i am trying to update bonelab to patch 3 but it cancels

it gives me the error message "sorry, we couldn't download BONELAB. please visit oculus support to get help." and later I found out that oculus support is near to complete oblivion if not for business

Quest 2 PCVR Micro stuttering

I got a 3rd-party USB 3.0, 5 gbps PCVR cord that i can connect to my PC, and when i play Gorilla tag, it stutters for around 5 - 10 seconds, then it does it again 10 - 15 seconds later. But also, My PC is really good, it can run high-end games at 180...

Voice Messages feature still doesn’t work for me?

All my other friends have gotten the feature of voice messages since like a month or two ago but I haven’t? I reported a bug in my quest 3 that I don’t have that feature and I haven’t gotten any response. I used to play on a quest 2 until Christmas t...

Refund Not Approved

Hi there, I recently purchased Marvel Powers United VR on the 11th and requested a refund, and my refund has not been approved. I checked the following email and it has no information whatsoever as to why my refund was not approved. I'd like to know ...

Resolved! Ghost of tabor not updating on pc VR

Hello, my Ghost of tabor on my Meta Quest Link software is not updating to the new patch, so i am unable to play at all.My standalone version updated no issue. i deinstalled the game and checked the game version before downloading it again. It says i...

Problem: When I connect my oculus to a PC I don't see the pop up to access files.

Hello. I have a problem when I connect my oculus to a PC I don't see a pop up to allow access files I don't even see a pop up. It's connected or It does not show in the files app on my PC. I am not the admin of my headset so I can't enable developer ...

Unable to add a payment method

Earlier today I tried buying a game, but needed a payment method. I tried adding it on the headset, but didn't work. I then tried my phone (visa and paypal), yet it still didn't work. I then tried on my PC to add a payment method, still didn't work. ...

Resolved! Unable to claim free 6 months Quest+ Due to age.

Hi guys. I just bought a meta quest 3 and i'm very happy with it. I do have some problems though. If you bought the headset before the 30th of june you get asgard's wrath 2 and meta quest+ for 6 months. I'm 17 and i have parental control on the quest...

Can't access purchased games due to FB ban.

Hello Meta support team, My instagram was hacked about a month ago, and was susequentlently banned. This account was linked to meta and this means I have lost all my purchased games. Is it possible I can link my new Meta Account to my Oculus account?...