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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Your request could not be completed. This feature is currently not available to you.

hello , so i've been facing this exact error for about a week now . i did contact the support they said we will contact you by email but all they said was " try in incognito mode " i did and replied back and then another mail came back if you don't r...

Resolved! My friend has got until july 4th to show account information or he'll be suspended.

What can my friend do about providing account details when he doesn't know what to provide. He's 14 and his little brother turned 13 last year so the have been forced to share the vr but today just recently he received a notification saying he must p...

Resolved! issue converting an existing Meta account to parent controlled

I am trying to convert my sons meta account for his Meta Quest 2 to be in line with his age. It suspended his account and I now cannot get any further and he cannot use his device. I raised a support request 2 weeks ago but they have not resolved the...

My Oculus Quest 2 won't connect to my 5GHz wifi

My Oculus Quest 2 won't connect to my 5GHz WIFI even thought it's the correct password.I think it's a problem with the authentication but I don't know how to fix it.

Quest 2 Can't Charge or Boot up

My Quest 2 is in a constant loop of coming on for about 15 seconds with a non-rotating Meta logo, then black for 3-5 seconds. The boot screen can be gotten into. However, the loop is reactivated no matter what option is selected. I cannot connect to ...

Cannot activate discount from App Referral Links

Hello, Since roughly a week ago I'm not able to get discounts from App Referral Links anymore.When I click a referral link the page opens, but instead of being able to claim a discount, the button says "View in Meta Quest Store" and after clicking it...

Meta quest 2 electricity cost

I was wondering I live in Florida can someone tell how much money in electricity does it take to charge a meta quest 2 to from 10%to 100%

i am trying to update bonelab to patch 3 but it cancels

it gives me the error message "sorry, we couldn't download BONELAB. please visit oculus support to get help." and later I found out that oculus support is near to complete oblivion if not for business

Quest 2 PCVR Micro stuttering

I got a 3rd-party USB 3.0, 5 gbps PCVR cord that i can connect to my PC, and when i play Gorilla tag, it stutters for around 5 - 10 seconds, then it does it again 10 - 15 seconds later. But also, My PC is really good, it can run high-end games at 180...

Voice Messages feature still doesn’t work for me?

All my other friends have gotten the feature of voice messages since like a month or two ago but I haven’t? I reported a bug in my quest 3 that I don’t have that feature and I haven’t gotten any response. I used to play on a quest 2 until Christmas t...

Refund Not Approved

Hi there, I recently purchased Marvel Powers United VR on the 11th and requested a refund, and my refund has not been approved. I checked the following email and it has no information whatsoever as to why my refund was not approved. I'd like to know ...

Resolved! Ghost of tabor not updating on pc VR

Hello, my Ghost of tabor on my Meta Quest Link software is not updating to the new patch, so i am unable to play at all.My standalone version updated no issue. i deinstalled the game and checked the game version before downloading it again. It says i...

Problem: When I connect my oculus to a PC I don't see the pop up to access files.

Hello. I have a problem when I connect my oculus to a PC I don't see a pop up to allow access files I don't even see a pop up. It's connected or It does not show in the files app on my PC. I am not the admin of my headset so I can't enable developer ...

Unable to add a payment method

Earlier today I tried buying a game, but needed a payment method. I tried adding it on the headset, but didn't work. I then tried my phone (visa and paypal), yet it still didn't work. I then tried on my PC to add a payment method, still didn't work. ...

Resolved! Unable to claim free 6 months Quest+ Due to age.

Hi guys. I just bought a meta quest 3 and i'm very happy with it. I do have some problems though. If you bought the headset before the 30th of june you get asgard's wrath 2 and meta quest+ for 6 months. I'm 17 and i have parental control on the quest...

Can't access purchased games due to FB ban.

Hello Meta support team, My instagram was hacked about a month ago, and was susequentlently banned. This account was linked to meta and this means I have lost all my purchased games. Is it possible I can link my new Meta Account to my Oculus account?...

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Headset is stuck booting and restarting.

Hi there, my son has a meta quest 2 which he absolutely loves, however, it has developed a problem which I am thus far unable to fix so I'm hoping you can assist me. Out of the blue, my boy cannot use his headset. It is stuck in a loop of showing an ...

Quest Link - Graphics Card Not Compatible Error Message

I have tried setting up my Quest 3 with the PC Quest Link app but keep getting the Graphics Card Not Compatible Error Message. I have done every single thing I can find on these forums. I have a Dell XPS 15 9530 with an Nvidia GTX 4060 installed, it ...

Oculus Meta Quest 2 charging port might be Damaged?

Hey! The screw holding my charging port up is loose and I can’t seem to fix it! I need help and all of the shops I go to can’t seem to fix it.

Meta Quest 3 - Quest link not working

Hi, firstly I got the reply message from MetaQuestSupport on my comment on another thread, although I am not presented with a "Send a Message" button when viewing the MetaQuestSupport Profile page.My Meta Quest 3 Headset is running the latest firmwar...

Can't add payment methods. Can't purchase Meta Quest Games. Can't create facebook/instagram ads.

Hello,Incoming wall of text expressing my anger and infuriating experience wit Meta Support.I've had ongoing issues for over a month now, and I've logged them with support multiple times. Many of the support responses have been generic it isn't us ch...

Question about Wireless PCVR for Quest 3

My modem and eero router is in another room on a different floor. I have the eero mesh system so there are beacons all over the house which amplify the Wifi signal Could I get a Wifi 6E router and plug it into my PC with a CAT5 Ethernet cable to work...

Stuck in floor in RecRoom

I started up recroom a couple days ago on my M3 and when I got into it I'm stuck in the floor and there is no way to fix it. I've tried everything and nothing works. how do I fix it meta please help

Resolved! suspention

hello i would like to recieve help to get my suspended accounts back.

Left lens (display) malfunction

My left lens got a double-picture. "It looks like a Semitransparent curved picture over the actual Screen" (quote from another post, pretty accurate description). It faded away in an hour or so, right after that it started to become more orange, and ...

Resolved! Quest 2 not recording game audio

My game audio hasn't been working when I try to record. Mic audio is still good though.I've restarted and booted the it but it still doesn't work. This is a quest 2 that is less than a year old so it's under warranty.

Quest controller inner ring popped out

Hi all,was playing earlier and noticed tracking was not working well. On inspection I noticed the inner ring has popped out. Not sure when or how this happened. I struggling to get it back in. Anyone had this happen and know of any tips to fix?Cheers...

"You may not be using the right account for your age" pop up

How do I confirm the information they are requesting? I can’t find my link or place to confirm nor a person to call or message!

Unrecognized HDMI makes Rift a secondary display

I've been using my rift for a long time at this point. I just got a new laptop that is better than my old one. The problem is that when I went to set up my oculus the hdmi wouldn't connect. What was weird is that the oculus was actually on during thi...