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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How can i replace my controller? How do i know if my warranty still active?

Both of the analog sticks on my Quest 2 controllers are drifting, and it has gotten worse over the past few months. Its gotten to the point where I can't even change my view or move properly without it moving for me and i get frustrated. How do I get...

Resolved! Help with teen account and transferring data

Question about adding accounts:My son and I have shared one account with my Quest 2. A nosey elf told me that Santa is bringing the Quest 3 I want to set my son up with his own account so I am not bombarded with all his friend notifications and my m...

Are the NVIDIA RTX A3000 and the NVIDIA RTX A4500 GPUs compatible with meta quest link?

Are the NVIDIA RTX A3000 and the NVIDIA RTX A4500 GPUs compatible with meta quest link?I've already taken a look at the compatible GPUs for meta quest link, but I cannot find the 40** series in the list and in the forum, some said that neither of the...

Multipe device connection

How do I connect × 2 oculus quest 2 on one account? I bought 2 usex oculus for my kids for Christmas. I would like to meep it as simple as possible to manage their accountsby having them both under one account and them as "users". Is that possible? A...

Resolved! Meta Pro Controllers

I have a Meta Pro headset and controllers and I want to pair my quest 2 controllers to the Pro Headset.I tried to unpair the pro controllers and pair my quest 2 controllers and it does not show me that option.

Resolved! Resolved - LED green when elite strap disconnected from the charger and turned off.

Normally it worked like this: when i had the elite strap plugged in the headset the charging light would be off until i plugged my charger in my elite strap, from then on the light would turn orange until it fully charged the headset + elite strap ba...

Can’t play games on my new Meta 3

I just bought a brand new Meta Quest 3. It is completely set up and will not allow me to play any games. We have synced it to the Xbox and all access to those games. This is. Santa gift and we have worked on hit for 3 days now with no luck. Can someo...

RTX 2700 not compatible anymore?

I'm getting so frustrated with this extremely buggy air link / quest link. It frequently requires spending an hour unpluggin replugging cable, restarting oculus, restarting pc, restarting oculus app and so on. I bought Virtual Desktop and that one al...

Gear VR crashes after a few minutes

So I have a gear VR and it worked fine before but now it's broken. Everytime I plug it in two things can happen: 1 it doesn't recognize it and it just gives me the notifications bellow over and over and over again or 2 it connects and starts up but a...

facebook meta account issues

had issues setting up with facebook account with new quest 3 so setup with a new meta account ,everything and downloaded asguards wrath 2 all went fine but couldnt get it to link to facebook account with the rest of my games. so i did a reset and man...

Bigscreen app not showing movie rentals

My bigscreen app was showing 3d movie rentals but now it says “this category is unavailable due to region restrictions by the license holder”. I live in the USA. Does anyone know how to fix this?

Resolved! Left touch controller stick is very inconsistent

Left stick when given any command foward backward (for movement in game) leaves me standing still anytime I move the joystick it is receiving a erratic signal any comments or potential fixes would be nice (quest 2 64 gb)

Quest 2 right controller issue

Hi,Suddenly, the Meta Quest 2 thinks the joystick on the right controller is pushed to the left but in reality, it is centered. I can move the joystick around and see my avatar's thumb move slightly up and towards the center but never down or to the ...

Not receiving code for Parent Account Activation Code for Child's Account

Having early Christmas at my place, trying to set up my kid's Child Account for his new Quest 3. At the point where I need to confirm his account using a 6-digit code sent to my email, but the code is never sent. Not in my inbox, not in my promotions...

Resolved! Need Help To Change Username, We Only Joined Today

Hello,Feeling frustrated as there does not appear to be a way to contact support by email or chat, just signed up and put the wrong usernam in for my son, is there anyone i can contact to change this? Really want to get this done before Christmas mor...

Não funciona

Óculos travou na tela de início, não identifica movimentos e não identifica os controles.

My right controller won’t pair

My right controller would not pair so I googled and was told to leave the battery out for 30 minutes which I did. This did nothing. I then searched again and it said to do a factory reset. I am now stuck on the screen where it makes you pair your con...

Resolved! Casting from all accounts or multi-admin?

Bought this for my 3 kids. They want separate gamesaves, so 3 accounts needed. Guess of they were disappointed when only one (the admin) account could share the screen. Extremely boring for the rest, and the "do together thing" lost. So, how do I eit...

Não consigo desbloquear o padrão do meu oculos 2

Purchased games

I had a house fire in May and bought a new oculus for my son for Christmas and when I logged in the app on my phone I don't see any of my purchases

Resolved! Apps say to setup a meta account

Am I the only one that has the problem where apps say to setup a meta account when i setup my quest 2 WITH MY META ACCOUNT why does this keep happening (please help idk why this keeps happening)

Where's my library- moved from Rift S to Meta Quest 3

I was a Rift CV1 and the Rift S user. I just got my Quest 3 and set it up. Where's my library of games I have already purchased from the Oculus store?

Ticket number, email and replacement

I lost my ticket #06418265 on my email and for the replacement I made a mistake at the email address associated with my Oculus account

Oculus Software Installation Failed

I have been trying to install the Oculus Software for the past 2 days. I tried all of the solutions I can find online and in this support. e.g. Disabling Firewall & Anti-virus, installing it in another drive, uninstalling redistribution 2015, install...

I want more storage

I got a 128gb quest 3 but i now realize 512gbs is much better. Can I trade it in and pay another $150 to get the 512gb one?

Resolved! Portable charger

I bought my buddy a Meta quest 2. When watching video content for long durations his power lasts only so long. He has the Quest 2 which can only be charged from a dock. USB style wont work. Can anyone suggest a specific back up portable charger "THAT...

Resolved! Unable to redeem Asgards Wrath 2

Hi,Asgards Wrath 2 has been released a few days ago, but I'm still not able to redeem it, even though I bought the Meta Quest 3 a few months ago.. I can't find any solution to the issue online, hopefully a Meta Employee can help out.

Resolved! I bought a Gift Card and it asks for 25 digits and I only have 16 digits on my Gift card.

Hello, I recently bought a "meta quest gift card" to redeem it in a game. When I bought the card I realized that it only had 16 digits. I could not redeem it, the official Meta Quest application asked me for a minimum of 25 digits. Please help me, I ...

Quest 3 mic and app uninstalling

My mic stops working several times. I’ve tried to go to sound etc and turn it on and off and mute it but doesn’t make a difference. also Asgard wrath 3 keeps uninstalling and I am stuck on the screen constantly of 3 people. When the game does load it...

Help redeeming Asgard's Wrath 2

Tried to redeem the email confirmation email then confirmation txt msg which opened the meta app then nothing just asgards wrath £44 Tried to click redeem but it's asking for a long code if I go back to the email it's no longer there just the last co...