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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Asgard's Wrath 2 Save rollback issues

I was stuck in the last area because the game glitched where I cannot escape the puzzle. So i use the rollback option in setting where it promises to rollback to an earlier save before this quest. I used it and i was rolled back the entire day or 2 o...

Meta helpdesk is not getting back to me

Hi, I was asked to send back my headset for a replacement, there seems to have been a lot of complications with this on your end. Today I am chasing the progress of this, but no one is getting back to me. Is your helpdesk down? When I start a convers...

Kal.K by Honored Guest
  • 906 Views
  • 6 replies
  • 0 kudos

Meta Quest 2 won’t charge or turn on

Bought my oculus less than two months ago at Christmas time won’t charge won’t turn on can’t do a factory reset Chatted a few times with support about my issue but every time I think I’m going to get some help and that they’re going to hopefully repl...

Quest 2 controller pairing to quest 2 without phone

My quest 2 is not connected to my phone right now because of a different problem which i wont get into, but its causing me to not be able to connect my new quest 2 right controller i got to replace my broken one because you need to app to connect it,...

No referral credit recieved after almost 30 days

Was sent a referral from a friend and clicked it. Almost 30 days later and no credit. Tried to activate the referral again and it says "There was an issue accepting this referral. You may not be eligible because the country or region is not supported...

Resolved! oculus not charging or turning on

my oculus quest 2 is not showing any sign of led when i charge it and when i put it on charge and try to turn it on it shows the not charging dead battery sign. ive tried soft reboot and hard reboot but nothing is working and my proximity sensor is j...

Resolved! Asgard wrath 2 crash and corrupt

I've played this game for hours. It just crashed on me. Now shows the game is corrupt and making me download again. Am i going to lose all my saved game, because that would really suck. Using quest 3 and everything up to date.

my childs account was suspended.

Need help please as my childs account was suspended. It stated he may have the wrong type of account for his age. Not sure what is going on because he is linked under my account for parental supervision. The customer service links just take you in ci...

My experience with the Meta Customer Service.

This is going to be quite a bit. But to start with, I pre-ordered the Meta Quest 3, and received it early October. I was very excited, as I used my Meta Quest 2 quite often. I've admired Meta/Oculus for a while and enjoyed the content they had to off...

My Left Oculus quest 2 controller won’t start

Hello, I’ve had this headset and controllers for 2 years and this has never happened to me before, two days ago my left controller kept connecting and disconnecting every second, then I replaced its battery along with the right one, the next day I us...

Lagging/Stuttering airlink

Hello. I have been playing VR exclusively on the quest for the past 3 years. I got my hands on a Q3 about a month ago, and started playing my usual PCVR games through airlink. But around two weeks ago it began stuttering/lagging so much that it is im...

Saltstang by Honored Guest
  • 768 Views
  • 4 replies
  • 0 kudos

Refund

I received an email regarding my refund but it was not for the full amount of what was paid.

Very Bad quality quest 2

I was playing on my oculus quest 2 and noticed that the quality on quest 2 has dropped very much to the point where the sides of the window seem to be blurring, is this a bug and how can I fix it?

kleimo3 by Honored Guest
  • 452 Views
  • 2 replies
  • 0 kudos

Meta Quest App totally broken on Pc

For 2 days now my Meta app has been broken on Pc i tried reinstalling, vpn and so on but nothing works im just stuck on the loading part. This sucks because now im unable to play any games on my Quest 3 so its basically useless

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Dkosu by Honored Guest
  • 551 Views
  • 2 replies
  • 0 kudos

Parental Supervision Request for Permission Issues

Hi, I have made an account for my 12 year old to play his own Quest 3. He has not been able to download any games as he seems to be required to ask permission for anything, even PEGI 3 games, and I have not been able to grant access. I can see his re...

Lumcbride by Honored Guest
  • 5336 Views
  • 31 replies
  • 0 kudos

Resolved! New Quest 2 - dead pixels?

Have at least one dead pixel in the right eye of my new quest 2... Anyone else?

Legiless by Protege
  • 29445 Views
  • 29 replies
  • 5 kudos

Accepting referrals multiple times

Well I seem to have this problem with my referral See here where the same guy accepted my referral multiple times and filled my 25% off cap.Why is this happening? Is he doing this on purpose? Is there a fix?Thank you!

nevok11 by Explorer
  • 509 Views
  • 2 replies
  • 0 kudos

Lost controllers and tracking when i reset

Yesterday I started having tracking problems while playing . It would jump to the home screen and the message would pop up .Today I reset the glasses from the meta app and the controllers are not working .I am at l first screen of configuration of th...

Resolved! Facebook Live feature missing in V62

So how do you get Facebook live working, I've had my account synced forever and still there is no option for Facebook Live in camera, I even have the Quest 3. Do I have to re-sync everything or something?

kaziyo88 by Explorer
  • 5419 Views
  • 43 replies
  • 2 kudos

Resolved! Storage shortage and power off loop

Hello, My son kept getting the storage space low notice, then just started a loop of powering off without being able to click on anything else. After some searching, it was recommended to log into the meta account, find the device, and then delete ca...

Resolved! V62 Can't change app/game categories after update

Hi there, updated to V62 and now I can only choose Installed games in the drop down. I can't choose all games I own including A to Z, a list of Games I haven't installed yet and the button to sort games by type can't be clicked on.This has only start...

Running WebXR using Quest Link

Hey!We are working on the WebXR application that should work on Meta Quest headsets with hand tracking and passthrough. However, we hit the limit of performance on these devices and therefore the natural shift for us is to use Quest Link to utilize p...

Meshtush by Honored Guest
  • 627 Views
  • 0 replies
  • 0 kudos

Roblox

I’ve given my son permission to play, it still says this experience can’t be visited by your device. Can someone please help how can we get it to work

Tersaw1 by Honored Guest
  • 443 Views
  • 2 replies
  • 0 kudos

WorkRooms Microsoft Teams

Hi,Since the October announcements we have no information on an approximate date of the implementation of Microsoft Teams in Workrooms, Do you have any information?Louis

Where is my order?

2/5 : Ordered on Meta website, It says extimated arrival time at 2/7.2/6: Found out that the shipping address is wrong, So I contact the Custom support and see if I can update the address. to be told I can't because the order is already been processe...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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