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Forum Posts

Resolved! Can I use Quest Link with IRIS onboard graphics?

Hello Everyone Sorry for raising an issue with Windows 11 and Quest Link. We have a newish windows 11 laptop (HP) I7 chip and IRIS on borard graphic (drivers all updated) and I can't link the Quest 2 with Quest Link either AirLink or via the cable. I...

stu79738 by Honored Guest
  • 996 Views
  • 3 replies
  • 1 kudos

Resolved! WELCOME25 is just a scam

Today I was about to buy the game population one. I saw that I've gotten a notification full of games (including population one) that get a 25% discount if you use the code WELCOME25 during the purchase. But it also somehow showed that every game wou...

Quest 2 controller tracking gets stuck

My left and right controller get stuck in the air somtimes and i have to violently shake my hands to get it to move were i have my hand, it can still perform every actions

Lys0049 by Honored Guest
  • 450 Views
  • 2 replies
  • 0 kudos

Quest 2 "Not Connected" on phone app, but "active" on PC app

I cannot figure out how to get my Quest 2 to connect to my phone. I recently bought 2 replacement controllers and need the phone app to connect them, but my phone says "Not Connected" meanwhile the PC says "Active". I use air link (if that's of any h...

Kwiff by Honored Guest
  • 516 Views
  • 2 replies
  • 0 kudos

Resolved! Problems when reconnecting Quest 2 to PC via Air Link

In order to reconnect my Quest 2 to my PC via Air Link I have to remove all devices and then re-add them. My latest attempt to do this did not succeed, so the problem is now somewhat worse. I note that my "version information" shows numbers beginning...

Lloydster by Honored Guest
  • 1228 Views
  • 7 replies
  • 1 kudos

Tracking lost on quest two left controller

I got my oculus quest2 was fine at the beginning but this year it’s starting acting up the left controller lost all tracking and has been stuck in the same position need help try to factory resetting tried on pairing and pairing the controller tried ...

Hand tracking isn't working for Oculus quest 2

I have tried many methods to try and fix my hand tracking, but it doesn't seem to work. I've done a factor reset, hoping it'll fix it, but it didn't. The hand tracking doesn't even work when my hands are right in front of my headset. I've owned it fo...

That1fox by Honored Guest
  • 2137 Views
  • 4 replies
  • 0 kudos

Headset Not connecting to Meta Quest mobile app

So it all happened 2-4 days ago at night and it said “tv storage stopped or something like that so I factory reset it and then I got to the “pair your headset to the meta quest mobile app to continue setup” and I made a new account and put in the cod...

Air Link not working on Meta Quest 2

I've been using the Airlink on my Quest 2 for about a year with little to no issues but just this month it stopped working. My app on my PC won't detect or connect to it but the app on my phone will. I have factory reset my headset twice, uninstalled...

Resolved! Unable to purchase a game previously redeemed with Quest+?

I have a Quest+ subscription and I redeemed & installed Pistol Whip when it was available. Now I'd like to cancel the subscription and purchase Pistol Whip using the code BFCM23 for 40% off. But it looks like I'm unable to do it.I've already uninstal...

papapoem by Honored Guest
  • 1768 Views
  • 3 replies
  • 0 kudos

Games wont download on device

Good evening, I bought Into the Radius, Ghosts of Tabor and Assassin's Creed Nexus VR and none of them are installing. I got Into the Radius all the way to 4.6 GB and then it just goes back to install.

Oculus link

Oculus link crashing i have the requirements for pcvr I could play for like a minute before it crashes

Cannot access universal menu on Meta Quest 3

I have a Meta Quest 3. I am getting error messages and cannot get into the universal menu. I think it may be because my storage is full of videos. I cannot delete the videos because I cannot access the universal menu. Any suggestions?

Received store credit in the wrong currency

Hi i received store credit in Euros, and I just went to spend it but it won’t let me as my store is in pounds and I am in the UK. Please how can I fix this quickly? I didn’t realise it expires and I only have 21 hours to spend it’s

App Referral section disappeared from my app

I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...

PNG image.jpeg referral.jpeg
Nikeetz by Expert Protege
  • 2480 Views
  • 5 replies
  • 1 kudos

Resolved! Purchasing Little Cities Bundle with Meta Quest Plus Subscription

I'd like to purchase the Little Cities + Snowy Islands DLC Bundle. I'm also subscribed to Meta Quest Plus, which includes the base game. On the store page, it shows the base game as being "Purchased", and the bundle will cost me $10.90, as the price ...

jonpads by Honored Guest
  • 1657 Views
  • 7 replies
  • 0 kudos

Resolved! Error when installing Beat Saber - Install Failed

I just bought beat saber earlier and when I went into library to install it it said install failed. I have literally tried everything to install it but I can’t. I also tried installing a free game and that worked perfectly. Can someone please tell me...

Mouse cursor lagging in Horizon Workrooms

Started using my quest 3 this week and the Workroom has a huge lag on my mouse pointer. Everything else works just fine. The mouse itself is fast, but the arrow pointer comes later, really laggy. I am using a 5G router, next to me. Using a wired mous...

Game keeps crashing

I have no idea what the cause of this issue is. It’s been happening for a couple months now, I really only use the oculus to play Blade and Sorcery and it keeps on crashing with a notification about “not enough memory for blade and sorcery” but I hav...

bryp by Honored Guest
  • 779 Views
  • 2 replies
  • 0 kudos

How to delete Avatar in horizons world?

It is absolutely ridiculous that you can't delete your avatar. I screwed up and ended up with a girl when selecting a template. The app freezed up which is happening a lot and I had to restart it. Now I am stuck with a girl avatar and there doesn't s...

y_zass by Honored Guest
  • 3503 Views
  • 13 replies
  • 0 kudos

Resolved! Turn off Keyboard pop up in VR Desktop

When I am using the VR Desktop to play non VR games in the theater screen, I continually get a Keyboard Pop Up asking me to either Pin or minimize the keyboard. Either option just makes the Keyboard pop up go away and does not do anything. It opens e...

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