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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2747 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lost my email account

I'm writing this on a separate account, I lost my email for my main meta account, sounds dumb but when my phone got factory reset I lost it. what can I do, with the new update that requires a "meta account" and not simply an oculus account I'm soft-l...

Resolved! My Oculus Go is not working since I logged into meta account

Dear Meta Team,since I logged into meta account, my headset stopped working. I can connect my PC and I am able to move files but the home screen is not loading. I see just three dots flashing. I tried to restart it many times without any success.Can ...

myekey by Honored Guest
  • 260 Views
  • 1 replies
  • 0 kudos

oculus quest air link

I have a NVIDIA GeForce GTX 1650 GPU but it doesn't work with air link or with cable to connect to my pc. Is there another way to get this to work on my pc?

Can’t play app

Tried to load up meta horizon world but it keep saying fit me to sync my account when i already have a oculus account sync with my vr device does anyone know to i can fix this?

Unauthorized subscription to FitXr

I have just been charged $83.99 for a year subscription to FitXR, and there is no way to cancel and get a refund. This was not an authorized subscription, and no one has ever used the app. The FitXr company says I have to go through Meta, and when I ...

Quest 2 freezes then shuts down

For a few weeks while playing online the headset will freeze and eventually either crash or let me shut it down. It also has been lagging and my frames have been dropping. I’ve checked updates and reset the headset. I don’t know what to do next it’s ...

Resolved! Games pause when I adjust my goggles

Recently I added a fan accessory to my goggles. When I am in a game and try to adjust my goggles (them babies slip right off my face) the game either pauses or my screen goes black. The fan has been extremely helpful with my glasses fogging so I woul...

Hotspot s23 ultra 5G doesn't connect to headset

I have oculus quest 2 that doesn't connect to my samsun s23 ultra 5G hotspot.It does connect if i change to 2.4G easily, but not whem i change to 5G.I did made reset to industry twice and it didn't help. The headset doesn't even see it on the list wh...

Setting up 2nd Quest 2 after factory reset

Hi. I purchased two Quest 2’s after returning the Pro. I did a factory reset on my husband’s Quest 2. I deleted all the info from my returned Quest pro, and disabled app sharing on ALL devices. I set myself up as admin on the both Quest 2’s, so I am ...

Aud7777 by Protege
  • 464 Views
  • 3 replies
  • 0 kudos

Resolved! Is app sharing going to be fixed?

It appears that app sharing used to work, then stopped working. I've followed the instructions I've been able to find and it just doesn't work. I have 2 headsets, both have my account as the primary account. Both headsets are registered in the Oculus...

Referall Code Not Working

Hello, recently, I got a headset and me and my friend noticed we could earn 30 dollars using the referall link. When I accepted the link and created an account, it said for him that the code had officially been redeemed. However, we have yet to recei...

reIique by Honored Guest
  • 132 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 Making Grinding Noise

This started today and I have not recently dropped or harmed my headset in any way. When I turn my head left with the headset on it makes a grinding sound. It only happens when I turn right. It also only happens when the headset is on.

Game not showing

Downloaded "among us" via phone app. It is not appearing in my llibrary to play on the quest.Help

adambeaus by Honored Guest
  • 158 Views
  • 1 replies
  • 0 kudos

Golf+ won't reinstall

Did update on Golf + would not install so I uninstalled it now it will not reinstall. It's states there's an error to reinstall but when I reinstall it does nothing.

Im New To the 3- D World?? Help Please!!!

Hi I'm new to this whole environment on fully reinstalling the app. I have a Oculus Quest 2 and any info/ tips on how to fully install the app on my phone. Help on what to do next would be greatly appreciated. I am lost at the moment???

Router Restarts when using AirLink

I have been using AirLink on my Quest 2 since I got it a couple months ago. It works great, low latency, good quality, but the problem is every so often my router just completely restarts when using AirLink. It doesn't any other time, and nothing sho...

My Personal Facebook Account

Dear SirI was using Your Facebook Account and Your Facebook Page about 10 Years ago.I am very interested using your Facebook Account and Page and messenger and other information and to study education . I was bossted my Facebook Page with Visa Card p...

Resolved! Oculus App not connecting to Facebook

Just got an Oculus Quest 2, and I can't go further the Oculus App trying to connect to Facebook.The Oculus App sends me to Facebook... I approve the connection, allow and give permissions, but when it goes back to the Oculus App, the blue button of F...

Rift CV1 Won't update its Firmware

Bought my Rift CV1 back in 2017. Now for some odd reason it asks me to update its firmware. So I click "Update now"... it downloads like 5.something gigs and starts installing.... so half an hour later, the installation/update program tells me there ...

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Oculus Link not working

I wanted to make this post because recently I have been having issues with the Oculus Quest 2. Every time I try to use Quest Link, nothing happens. The same thing happens to Air Link.The screen goes black with the three dots and I get a notification ...

Jasutin29 by Honored Guest
  • 173 Views
  • 1 replies
  • 0 kudos

Customer Service FAIL

Recieved my quest 2 goggles last week for my birthday. It came with an eyeglass spacer and I was excited that I wouldn't have to put in contacts everytime I wanted to use them. Unfortunately, the spacer isn't thick enough and now I have bad scratches...

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