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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Help with script codeblock bugs
i've seen several people mention this and other peoples answer but theres more to it.so the purple codeblock for scripting disappears while i am editing. Yes i've gone into the worlds library and can find the script there and open it but, I am then e...
Meta horizon hacked the account center
I have noticed a number of people have been hacked via the unrecognized Meta horizon account being linked in the same account center. There is no way to remove the Meta horizon account, since logged in into the unrecognized Meta horizon account will ...
I believe there is a issue with using USB 3 on the X670E motherboard chipset
I absolutely cannot use USB 3.0 with my Quest 3 with my MSI Mag X670E Tomahawk Wifi. Based on this, I believe it may a software/chipset issue. I am using the 5gbps Kiwi Design 20 foot cable but have the exact same issue on a different cable, I am onl...
Resolved! Submitted an appeal ISSUE
I am Timi Kullai, singer, I am a member of this community family from the first minute and I help people connect lovingly.I know, maybe there are billions of cases in the world, but please, please someone help me now!First of all, here is the link ab...
help kiosk mode
Bonjour, Nous sommes une entreprise Française qui avons développé une application via HeadJack.io.L'application consiste en un simple panel intuitif accueillant des vidéos 360° réalisées par nos partenaires.Nous possédons des casques MetaQuest3S et s...
D-Link Air Bridge shows up in Device Manager but not detected by Quest Link
Hi Meta support team + VR community,I have a D-Link Air Bridge device that was previously set up successfully but has since stopped working after a recent Meta Link app update. The device itself also no longer lights up blue.My computer is able to de...
Resolved! Quest 1 not downloading anymore
Hi,I'm still using my Quest 1 with 64GB storage capacity. I recently tried to download uninstalled games I purchased some time ago. These games (e.g. Shadow Point, Waltz of the Wizard) are still marked as compatible with my device. I've about 9 GB fr...
My meta account was deactivated/deleted.
I am over the age of 13 and i think that this deactivation/deletion is false and i would like to see if there is anything that could be done.
Quest 1 battery issues, led issues, firmware issue?
I'm currently dealing with issues on my new quest 1, it was new when I got it a few days ago. But charging doesn't work correctly and the LED on the side is behaving weirdly (showing orange LED when not charging making charging sound with no plug, ba...
Instagram Permanently Disabled
My instagram was permanently disabled apparently due to "child sexual exploitation, abuse and nudity". I can assure the support and legal team hopefully that might see this at Meta/Instagram that my account is literally nothing like that as my person...
airlink not working
any help would be greatthx
Approving purchase request from my child's account
My son sent a purchase quest for an in game add-on.I received the purchase request via email, opened in desktop browser and clicked PurchaseThen I click "Allow and Purchase"Another prompt appears: Leave Family Center and purchase app in Meta Horizon ...
Error message when trying to buy anything in Meta Quest store
I keep getting this error message when I try to purchase anything, I just got a $50 gift certificate from a friend and when I try to use it it gives me the message: Request Not Completed. We noticed something unusual and, for your security, this requ...
Resolved! Real Name Account Set up
Hi.I set up my Metaquest2 last night and had to go through the account set up stuff. As always a raced through it and got my friend to deasl with teh app while I was wearing the headset.My username, real name, etc are now a bit random. I can live wit...
Meta quest 2 problem
My meta quest 2 headstrap connector broke and is all bent up, I can't fix it and I need to replace it, what do I do to replace it?
Wife’s account was hacked
Hello, Using my own account to post on my wife’s behalf, her facebook was hacked, and the hacker created their own meta account tied to her facebook with its own password and 2 factor authentication. Then, they changed all of her passwords on faceboo...
Hi, I want to Create a Meta For Developers Account but it is not letting me
Hi, I want to Create a Meta For Developers Account for the verification process of business portfolio but I'm having this issue... It's really great if i can get the details solution for my problem! Reply
Resolved! PLEASE HELP!!!!!
when trying to replace my right meta quest 2 controller i put my replacement details in but it seems to not work@MetaQuestSupport help me
Resolved! MEta quest link app does not work
I am losing my mind.i can't use my headset because the ocuylus app has to update each time i use it, and this time it has completely stopped working.it started with the app just dissappearing without removing the desktop and start menu shortcuts. i t...
Anyone having issues with new supervision update
I’m supervising my 12 yr old grandsons account bcuz if not they won’t let him play with this new update and it wiped out all his friends. Is there a way they don’t have to each jump through hoops to friend him? I know them all already.
Facebook account locked
Hello Team Meta. I want to tell you, my facebook account is locked, I have followed the steps in the facebook menu, I have successfully confirmed my identity. I have also received a Facebook Confirmation Email unlocking it.confirmation emailfacebook ...
Re: Quest 2 wifi won't authenticate
I have the same problem please help me
My Facebook account was Disabled by mistake
I coudn't violate any policy and suddenly disabled my Facebook account by mistake without notice yesterday while browsing in homepage. I want to appeal but doesn't reply at my Gmail Account. I coudn't contact my co-workers in groupchat and my family ...
Disabled Facebook account
Hi can anyone help my Facebook account was disabled on 21/03/25 and email and password is coming up not linked to an account. There was an outage on this date . Think it’s been a glitch or a mistake . Not having much trying to explain this. Any usefu...
Giving more account details
I am trying to verify my account from a notification saying I need to give more account info or my account will be suspended but every time I click continue it brings me to my account page on languages
help
when trying to replace my quest 2 right controller the cereal numbers do not match up .how do i fix this @
Bonelab openxr runtime failed to initialize
meta link app is set as default openXR RUNTIMEbonelab error
Can't download using cx file explorer.
So whenever I try to download something on my CX File Explorer, the "Package Installer" that pops up when I try to download something DOES pop up, but when I click install it just disappears and doesn't end up downloading the thing I wanted. Please h...
Resolved! Connection Problems with Wi-Fi 6 Encountered in Version 76.0.0.43
Hello everyone. My device is a Quest 3. Yesterday, I upgraded the system to version V76.0.0.43. After the upgrade, I can no longer connect to the Wi-Fi 6 hotspot (TP-Link TL-7DR5150) that I used to connect to. However, I can connect to the 2.4G secon...
