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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pairing Quest 2 to existing account after factory reset

For various reasons I had to factory reset the headset. when trying to pair the headset it just doesn’t work. The account I use is the admin. The headset have been paired to this account on the same iPad without any issues. We have not had any other ...

Unlock pattern

I have had my quest 2 for a while and now for some reason there’s a lock pattern and can’t get in. I tried doing a factory reset however I cannot since I need my unlock pattern in order to connect the Q2 and do the reset. Please help me this is extre...

Resolved! Party stopped working

Joined a party then when I tried to view the party to be able to do anything it just brings up a black screen with a blue loading circle and doesn’t load at all and it’s stuck on that.

"Confirm account merge" keeps failing

I've recently purchased a Quest 2 and am currently in the first setup process.I created an Oculus account and am trying to merge it with my Facebook account from the Oculus mobile app, but every time I confirm, an error message pops up reading: "Unab...

Air Link cannot find PC

Imma keep this as short as possible.I got a new 5GHz / 2.4GHz router so I could use Oculus Air Link without it stuttering every five seconds (my previous router only had 2.4GHz). When I try connect to my PC it just says "searching for device" but can...

Clurtyx by Level 2
  • 25 replies
  • 4 kudos

All games disappeared from library.

A bit sad, I hadn't used this headset in about 6 months, and just opened the oculus app and all the games I bought are now gone. Thinking of Ebaying the headset - can it be removed completely from my account so soneone else can register it?

Resolved! Meta Quest App On Apple - Saving Cast Recordings

The Meta Quest app (v193.0) has a problem on Apple iPad/iPhone devices (iOS 16.1.1) that prevents cast recordings from being saved and available after closing the app. It will claim to have saved the recording but it will vanish if you close the app....

01_Tap_To_Start_Recording.jpg 02_Tap_To_Stop_Recording.jpg 03_Claims_Saved_To_Phone.jpg 04_Touch_To_Bring_Up_Stop.jpg

VR Fishing

hi I’m trying to download my VR fishing games and it won’t let me down load any of the ones I purchased It’s says I have to down load the base game first I can’t find the base game can any one help me with this matter. I have the Meta Quest 2 I have ...

Locked out - ID not accepted!

I have been locked out of my account and followed all the steps to recover up to loading an Identification. However no matter how I upload the ID it simply does not accept it. I have tried multiple ids, in multiple lighting and making sure all of the...

Forgot unlock pattern and phone wont connect

Help, I have forgotten my 8 dot pattern. When I signed into my app It says my headset is not connected to wifi but I have had my meta quest 2 for 2 years and it has been connected to the wifi. The wifi has not changed nor has the password. How to I r...

Referral Credit Help

I am a new Oculus user. My friend sent me a link for a $30 credit when opening an oculus account and buying a new quest 2. I clicked the link and followed the instructions to set up an account. I then linked my new quest 2 to my account. I do not see...

Real fishing vr

Hi , I have just purchased Real Fishing VR , Japan DLC part 2. What I thought I bought was the North American fishing spots so I was going to ask for a refund but no matter, fishing is fishing. Once I started the game and opened the home page a scree...


Why is my keyboard in another language and how do I fix it. 

airlink wont work

my airlink wont work whenever I load it up it just keeps on loading not finishing I don't have a ethernet cord but I've seen people without one play it could that be the reason also I troubleshooted it and the only thing I was missing was the etherne...

Adongle by Level 2
  • 2 replies
  • 0 kudos

Locked out of quest 2 completely

When I get on my headset and connect to Wi-Fi, it prompts me to login, but the email address that is autofilled and CAN'T BE CHANGED is from the WRONG ACCOUNT which I DELETED. This is extremely frustrating and I have literally been robbed of hundreds...

Broken right hand controller

My right hand controller is broken and I done it by accident I was play a game and hit the back of my couch now it won’t t turn on is my warranty still good?

Uizion by Level 2
  • 1 replies
  • 0 kudos


I bought a one month subscription for the app win reality and it charged me for a year. I also played the game less than two hours and didn’t like it, I want a refund and it will not allow me to. Please help me cancel and refund this subscription.

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