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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Location based apps

I travel a lot and recently picked up an oculus 2 while in Switzerland. I installed it there and when I returned to the US wanted to play pokerstars VR. That app doesn’t allow purchase from Switzerland, which I understand. I am in the US however but ...

Anonymous by Not applicable
  • 284 Views
  • 1 replies
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Unable to cancel the order

I am unable to cancel the order that was recently put on hold, because of the payment error. Support persistently gives me the same "advices" that i have already tried and were unsuccessful. Any tips what can I do?

piooba5 by Level 2
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  • 1 replies
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How do I register my Rift S to my account?

Hi purchased and setup a rift s yesterday, logged into my oculus account today and I noticed I have no registered devices. How do you register the device? Is this done whilst you are viewing in the headset? If so where abouts is the option?Many thank...

Non VR games in Steam and the PC Oculus app

The Oculus PC app is auto opened when I open the Steam app even if I'm just wanting to run non VR games. If I close the Oculus app then it closes Steam with it. Is there way just to use the PC Oculus app only when needed for VR only? I have several g...

Ammo08 by Level 2
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Faulty Rift S Cable

I have an Oculus Rift S that could not get past the sensor check during setup, saying "Cannot track headset" with the red error. I then tried the rift S on a different computer, and had the same issue. I then tried a cable from a different Rift S and...

Double check ZIP and try again.

For some reason when I try to add a gift card to my account on the Oculus App it keeps saying to check the ZIP even though it is the exact ZIP code. It doesn't tell me it's invalid, but when i put it in multiple times, it just doesn't let me put in t...

In Death | Unchained - in-game controls question

I just sent the following to Superbright as I have been unable to find any reference to it in help. Appreciate any guidance/knowledge anyone else has on the topic: - When you have multiple arrow types in your (virtual quiver), can you move them aroun...

Quest 2 still shows in devices after reset ?

Hello, I just sold my Oculus Quest 2 and forgot to wipe it so I did the wipe request from the website but the headset still shows in my devices with the serial number. Will the guy who bought it be fine to use it or will it be blocked somehow ? thank...

Left Joystick Inverts when the controller is upside down.

I don't know if this is game specific or an Oculus thing, but I've encountered it in multiple games (onward, war dust, stand out). In Games that use the joystick on the touch controller to move around, if for some reason you reach your hand up over y...

Anonymous by Not applicable
  • 1366 Views
  • 3 replies
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Quest 2 - Link has no video (wired or wireless)

I use a wired link to my Quest 2 to play MSFS-2020 in VR, but recently Link has stopped working. I get audio but no actual video in the headset. The guardian still works, but I'll either get the 3 dots 'wait' symbol or nothing at all while the PC scr...

Asgard's Wrath Download Issues

Hi,Whenever I try to download Asgard's Wrath, the game just stops downloading when it's at about 20 GB. When I check my SSD, there is a 129GB sized file called ''Staging'', and in it is a file called ''sinzaru games inc wrath. When I try to redownloa...

Debug Tool command line -f option not working

I have a batch file to turn on Force 45 fps without ASW setting and attempt to have this every time I login Windows. The batch file contains the line: \oculus\support\oculus-dignostic\oculusdebugtoolcli -f cmd.txt and the cmd.txt contains only: serve...

Eagle Flight - Won't Start

About a week ago I played Eagle Flight fine. In fact, I'd played it almost daily since I bought it shortly after it was released, and haven't had any issues at all. Today I tried to start it again... and nothing. It would attempt to run, the main scr...

Is this safe for people that have VP Shunts?

My 11 year old son has a VP shunt placed behind his left ear. We want to get him a VR headset, but are worried about magnets since the shunt is programmed via magnet. We talked to the surgeon who pointed us to the shunt manufacturer. The manufacturer...

Disconnection Display Port

I have bought an Oculus Rift s and I have the issue were the display port cable keeps disconnecting and this is very frustrating. My unit was bought in 23rd June 2020 and this is happening often. What should i be doing. I also have a few flashing whi...

Can't get past the 3 loading dots in the headset

I didn't touch the Rift S for 5 days and when I picked it up again this morning, I couldn't get past the 3 dots. The software tells me both cables are connected but the sensor check after that keeps failing. Any suggestions?

codigo

hola como encuentro nuevamente el codigo de emparejamiento para la app  

Warranty is not honored

My Quest 2 is still under warranty and i cannot draw the guardian. Have done factory reset. Filed a support ticket, and keep getting the run around by a call center in India. I simply ask for a RMA and label to send in for service. They continue to p...

Resolved! Software update

Is it possible to revert my Rift S to say Update 13 ? . Because ever since update 14 ...after a few minutes my system says " Display port not connected"

Resolved! Unable to perform Factory Reset

Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by simply waiting until I get to the main lobby, go in...

Glasses not working properly

Have just bought a second hand Oculus CV1 bundle which I viewed working without any issues, I have tried to set up at home and glasses are now only lit up on one side but that is showing stripey lines ?? I plugged them on another computer and all see...

Oculus 2 blank display

I raised a support ticket over two months ago for my Quest 2, the device powers up with sound but no graphics displayed at all - as though the display has died. How can I ensure a warranty / repair is actually in progress or start a new one? Kind Reg...

my oculus go is no longer turning on, it does nothing

Hello!, I'm Jett and my oculus go has stopped working randomly, For some reason it does not do anything when i hold down the on button for 60 seconds., ive even tooken off the face safety softenings and the sensor still does not make it go on... plea...

CubieVR by Level 2
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  • 1 replies
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OCULUS QUEST 2 compatibility

Hello, will the work(compatible) with:AMD Ryzen 7 2700X Eight-Core Processor 3.70 GHzAMD Radeon VII32 GB RAM?-----------------------------------------------------------------But i have already install oculus app and it ain't show any problems with co...

SteamVR test.JPG

Loud Vibration Noises with Oculus Touch

Am I the only one who is bothered by the extreme loud noises of the touch controller in some games?The loud vibration noise is quite annoying for others in the same room.I don't understand why Oculus doesn't offer any function in their software to di...

Anonymous by Not applicable
  • 1290 Views
  • 3 replies
  • 0 kudos
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