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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

iRacing Rift S problem

I have been using my Rift S for iRacing since I set up my sim rig in March 2020. I have updated the Rift S and iRacing every time I have been notified. Lately I have been experiencing blinks, that don't have much of an effect but are annoying, and fr...

CV1 cable

Hello i have oculus rift and my cable is hald broken and it doesn't work, does anyone have a replacement cable so i can buy it?



BSoD after plugging in my Rift S

I got my Rift S in february and it worked just fine on my system until early august.Since then, as soon as I plug the headset's usb and DP connectors into the same slots as usual I always get a blue screen within 5-10 seconds which I looked up with B...

Oculus Home2 crash after updated to PC App build 28

Hi, I'm using Rift S.After updated PC App to build 28, I cannot run Oculus Home 2 anymore.It keeps crash with continues circle cursor looping. The dashboard is fine, only cannot load Oculus Home.Already tried to re-install it, but getting the same er...


I use oculus rift to present 3D models to clients. Normally they wear the headset and I hold the controllers and walk them through the 3D model, which can be quite clumsy. Is there a way to connect another 1 or 2 headsets to the same computer, so I c...

fiufiu by Level 2
  • 8 replies
  • 0 kudos

Quest 2 stolen

My pride and joy, my Oculus quest 2 has been taken by somebody not far from me. That's my thoughts. I was playing my roommates Oculus quest 2 last night and I see my name had been playing in my circle of online gamers. Any ideas on how I might track ...

Resolved! Oculus Home doesn't load on newly installed PC

I have installed Oculus on my new laptop and have used my Rift S to play several Oculus store titles. But when I select Home from my menu, the cursor spins a while and I am returned to the menu. I stay in the white space with the dots. I can't find a...

fragin by Level 3
  • 1 replies
  • 0 kudos

PLS help: game not available in PC OCULUS app

Hi,I have just bought game Jurassic World Aftermath and I can see it in my ordres ( But I don't see it in the PC OCULUS app.I do not have any OCULUS headset now (I had Rift S two years ago), but I have REVERB G2....

pavsko by Level 2
  • 3 replies
  • 0 kudos

Order processing

I placed an order for an oculus quest 2 and the case, headband and battery pack bundle a week ago and the order was processing for not even a night before it was cancelled without any explanation or reason. After a week of talking to the live chat em...

Elite Strap Bungle

So my elite strap broke yesterday, i contacted oculus support and sent the details, they send me a email with fedex details and i package it up and it gets picked up. Then the support guy emails me after it is picked up to say they can't send me anot...

Payment update

Trying to make a purchase but it won’t let me with the new card I have 

Pacu47 by Level 2
  • 1 replies
  • 0 kudos

Where can I buy some new Rift S controllers?

Just what the title says, they aren't available on the oculus store anymore.  It's hard to believe for a product they sold me less than 1yr ago. Your going to not sell this headset, that's fine. At least let me have access to replacement controllers...

Resolved! Oculus Rift S - Thunderbolt 4 Connection Issues

Hey there guys, I've been inactive for quite a while.Recently I got a new laptop, I used to have a desktop with an Intel Core i7-1700KF and an RX 580 8GB with 32GB RAM. Now I have an Intel Core i7-11370H with an RTX 3060 6GB GPU and 8GB of RAM (plann...

Screenshot 2021-07-08 232023.png Screenshot 2021-07-08 232028.png

Oculus Quest Mixed Reality Display Issues

Hello Peoples,Think I'm down to my last few community resources. I've been to the OBS Project Forums, the OBS Reddit and Discord support server. Nothing. Maybe the Oculus equation is intimidating would-be responders, so here I am. What I'm trying to ...

VR Videos Constantly Freezing Through DLNA Function

As is stated, any VR video I choose to watch through the Oculus 2 has a terrible habit of playing for about 30 seconds and then freezing completely (audio and video). I have been dealing with this for a very long time now. I used to think it was the ...

i cant go to settings

I want to enable developer mode but the settings button in the oculus mobile app has been replaced with the alerts button. I tried to click the user icon to get to settings from there but there is no "developer mode" or "settings" button.

Quest 2 disconnecting after device setup

I am using the official link cable and successfully connect the quest 2 to my PC. I get a popup message that says "Allow access to data" in the headset, click Allow, and then the device immediately becomes disconnected. Why is this happening?

Prot0ss by Level 2
  • 2 replies
  • 1 kudos

Quest 2 return taking forever!

I sent my Quest 2 back due to dead pixel. Supposed to have new one shipped to me but it's been over 2 weeks. Is there a stock issue or does it usually take this long just to have a new one shipped?

Laptop setup black screen

I just recently bought an HP Omen 15. AMD Ryzen 7 5800. GeForce 3060. I have a mini display port and a USB C Thunderbolt port. I have used the display port to mini display port adapter that came with the Rift S. I have used a Display Port to USB C ad...

Draoc by Level 2
  • 2 replies
  • 0 kudos

Rift s black screen problem

Hello , i recently got this issue with my rift s , when i play games the screen goes black after a while , i hear an high pitch noise and then the headset turn back on .It happens every 15 minutes and it ruined my vr experience.I got this problem aft...

Resolved! Rift S Ticket

I submitted a trouble ticket on 8/9 and it has yet to be acknowledged.Also I've had a Rift S since 2/21 and my device does not show up in my account.

How re-connect hand controls quest 2?

Our brand new set of VR lost conctact with both hand controls after a couple of hours use. Batteries ok, app re-installed, the app can see the VR-set but none of the hand controls. When trying to connect via the app the hourglass just keeps going for...

No audio after installing software

I just installed The oculus software and as soon as it was finished installing all audio switched off, not just my headphones, my speaker doesn't work either. Can someone please help I couldn't find any easy solution to this. Thanks

Bug report update V32

Hi all, don't know if this is the right place where to post this, so please let me know in case. I'm reporting some bugs i've experienced during these days since i updated my Quest 2 with V32. 1. Tracking lost problem is still there. After i turn on ...