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Resolved! Unable to purchase any apps (and change or remove payment card details)

Any suggestions, any app I try to purchase fails and says‘Feature Unavailable’ your request could not be completed. This feature is currently not available to you. Please try again later.’

Resolved! Meta Quest 3 update to the latest software build

Unfortunately I can not reply in the main threadUnfortunately I can't update my Meta Quest 3 because I'm not being offered an update to v66.There's been an UpdateFix since 12.6.24, but we're on 18.6.24 and there's neither an UpdateFix nor the update ...

Resolved! Referral Link "Unable to accept the invite"

Since all my friend got a quest 2/3 headset i'm looking for to buy it. A friend sent me a referral link but when i cliked accept invite it said " Unable to accept the invite There was an issue with accepting this referral. You may not be eligible bec...

I lost my referral money and ability to buy apps/content after the multi-currency cheating trick!

I had some US$30..35 in my meta account/credits.Then meta started with the currency tricks, adding NOK as currency at a bad exchange rate.Then I did a device referral to a friend - and received an notification that I will get it in NOK310 (less than ...

Help for deaf people

I have traded HTC Vive for Oculus Rift recently. As deaf person myself, I appreciated HTC's captioning feature for the hearing impaired. Many of their games provide one too. But with Oculus Rift, there is no captioning feature in setting that I thoug...

Can you play Oculus Go games on Quest 2 in 2024?

Big question here but can quest go or oculus go games work on quest 2 in 2024 seen a few games I would like to look at?

Unable to AirLink Quest 3, listed as "Not Connected". Have three loading dots if I use a cable

Hello, so I had a quest 1, got a quest three and it works great natively, works great with Virtual Desktop and SteamVR. It cannot connect or run with meta quest link at ALL, whether through a cable or air link. I have tried every solution I could fin...

Resolved! Need some help with software issue

Ok so i took my headset in to get it fixed and i have it back now but i turn it on and the controllers weren't connected so i tried connecting them via phone but couldn't and it doesn't help that the lock screen on the quest prevents me from doing an...

Resolved! Referral Link not working

Trying to send a referral link for the Meta Quest 3. Friend keeps getting a message that she cannot accept the referral link. Of course this is timely for the $60 credit for both of us. I see this has been an issue for a while. Anyone have success?

Resolved! Quest3 error update space arizona sunshine 2

I bought Arizona Sunshine2 on my quest3, every update I can't istall because returns me an space error, but I've almost 60 gb free. My workaround is unistall and reinstall the game every time.Someone know hot fix it?

Security concern - Unable to remove unconfirmed email address...

I have an email address that is not mine that was added on my account that I have no idea how/when it was added to my account. It shows as unconfirmed, yet I cannot delete it as the Meta page keeps requesting my facebook password and doesn't move to ...

Resolved! Refferal region

I wanted to ask is Meta Quest Referral Program available in Slovakia? If not is there a chance a can activate it some other way

Resolved! Can someone help me with a device identity error

Anytime I try to add a new meta account to my quest 2 it says "please try again later" and just under that it says "device identity error please contact meta support" which I tried searching it but couldn't find anything so does anyone have any solut...

Updated Oculus 2, lost all the social apps that we could connect with the friends

We did an update for Oculus 2 and after we lost all the social apps and friends that was there before, can you please advise? @MetaQuestSupport

Resolved! Meta app showing "graphics card not compatible"

Hey all, I have some problems with the meta app. The tldr is that I was able to play beat saber via airlink on both the quest 2 and quest 3, but now it just shows this screen, even after reinstalls and whatever you can think of. I have seen the red e...

IPD stuck in the 62-64mm range Quest3

Anyone has a problem of the IPD slider stuck in a smaller range, than used to on a Quest3? One of my Quest3 devices won`t go above 64mm and won`t go below 62mm, so I guess somehow it became the full range of the slider. I have an IPD of 65.2mm. Any i...

Resolved! I've ordered a Meta Quest 2 and it has not been shipped yet.

Hi I ordered meta quest 2 on june 11 and it hasn't been shipped yet and the estimated shipping date is june 14 and it's already june 18 can you help me?

Resolved! Can't Find Quest Headset in House

I can't find mine and it's somewhere in the house that I live in. My dad has put it somewhere and can't find it. Any information would helpful.

Help wanted 2 pre ordered

I paid help wanted 2 with a credit card and that card got canceled and so i got a refund on a different card but help wanted 2 is still pre order and I do not know why is it pre order. I content the meta quest story and they do not know why it's pre ...

Wrong website or copied and pasted wrong fix.

I am trying to get a new pin t be able to make purchases online and it all seems well until I click save for the new pin then the message. Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly. Comes up...

Problème de connexion pour l'ajout d'un compte

Bonjour, je vous expose mon problème : j'ai un compte Facebook que j'ai relié à un compte Meta (que je viens de créer), cependant quand je veux ajouter un nouveaux profil sur mon Quest 2 on me donne un code à saisir sur meta.com/device, ce que je fai...

Child account suspended

My sons account was suspended after I fixed his birthday. I created an account for myself after the fact but can not add his account to mine. How do I get his account unsuspended? No way of calling and talking to anyone. He turns 13 in July, will his...

Unable to click on desktop using Oculus Quest 2

Currently, I have been experiencing difficulty in using my controllers with my desktop. I am able to connect my headset to the quest link, but there is no interaction when it comes to my desktop applications; I simply cannot use my controllers to cli...

Live Streaming Floating Window

Hi all,Hope you are all keeping well. Quick question, when you go live on Facebook is there a way to pin or move the floating Live Now window out of the way? Love going live on my Quest 3 but the floating window is so annoying and takes up far to muc...

Resolved! Tips and Tricks: Help with headset or controller tracking issues

Here are some troubleshooting tips for easy fixes that you can try when having issues with your Meta Quest 2 or 3 headset or controller tracking.

i want to switch my meta quest account and move the data from this one to another one

i want to change my meta quest account to another one and hopefully see if i migrate all of my old games onto them i want to know if its possible or not because i dont want to use my old account anymore i want to make another one and transfer my game...

Quest 3 somehow discharged while charging over pc power cable

My Quest 3 was connected to my PC to slowly charge it. Quest was turned off and orange light was on. (no standby) That was with a USB A to C cable. This morning there was no green or orange light on the Quest. I tried to start it up, but the battery ...

Resolved! Township tale referrals

I have seen a few referrals for township but I can't do it my self, and I can't find why. Plz help

Resolved! Help w/ quest link not connecting

My computer's appearing on the shortcut, it's the same internet, but it's saying not connected. It's been working for around a year now and it just suddenly stopped. Please help.

Resolved! Walkabout Mini Golf not loading.

Worked fine when I first put it on. Now just 3 dots. Done the usual uninstall/reinstall and hard shutdown headset etc. No joy