Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2899 Views
  • 69 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat saber

Just bought meta quest two and it still had me purchase beat saber is there a fix for this?

Visa gift card keeps declining

I recently bought a visa gift card to buy a game as no stores near me have oculus cards and everytime I attempt to buy a game it always declines even though I have enough money for the game. Please help

Resolved! Can i download a game from my pc to the oculus ?

I bought Blade & sorcery via the pc app, but i'd like to play without the airlink, am i forced to re-buy the game on my oculus or can i sync my pc account and headset account to DL the game directly on my headset ?

2FA

what is an alias its in polish

Ostafin_0-1675374654182.png
Ostafin by Honored Guest
  • 142 Views
  • 2 replies
  • 0 kudos

Controller

My left controller will not stay paired when playing, I've unpaired and paired again, I've changed batteries I've also just tried to play like it is but it's really frustrating. Anyone else have this problem and can it be fixed?

Customer service

Okay bottom line.The charging port has gone into the headset and can't charge unless the the cord is at a stupid angle, I am in Australia but the headset was bought in the US from a company that I purchased it from I was promised a replacement and to...

FoxGoBrr1 by Honored Guest
  • 187 Views
  • 2 replies
  • 0 kudos

"Solo" mode in Venues?

Under the old version of Venues, there use to be something called "solo" mode; where I can essentially have the whole place to myself. Is this still possible in Horizon Venues?

wuzp by Rising Star
  • 347 Views
  • 3 replies
  • 0 kudos

Just bought and says it comes with beatsaber

Hi there, my wife and I just bought the Meta Quest 2 and after playing the beat saber demo we went to buy the game. It alerted that my unit came with beat saber but that it came in my email, but I've gotten no email. I suppose it was the bundle that ...

Super shaky hands, even when just using passthrough?

This has been happening for a while now and I can't pinpoint when it started, but I basically can't use hand tracking because the hands shake like crazy, and it's not just when hand tracking is on. If I use passthrough and walk around, everything loo...

Double billing and failed OTP

On January 24th we attempted to pay for and download Vader Immortal Episode I. We attempted a total of six times. on each occasion no OTP was received for a while, probably about 5 minutes. Then suddenly 6 OTP texts were delivered at once! I picked u...

billm345 by Honored Guest
  • 311 Views
  • 5 replies
  • 0 kudos

Beat Saber PCVR not Downloading

As subject says, unable to download and install via PC desktop. All other games download fine. No response from Beat Saber support and Oculus support just copy-pasted the typical safe mode, uninstall, delete X folders, restart, etc which I did alread...

Referral code not working

Hii downloaded the trial for Pistol Whip. Someone has sent me a referral code for it but it won’t let me redeem it as it says I already own the game. It gives me the option to pay full price but not to redeem the referral code. thanks

Toomsy by Explorer
  • 142 Views
  • 0 replies
  • 0 kudos

Resolved! Quest 2 - Both controllers not working after update

Hi! So earlier tonight when I was playing some beatsabre, everything was working fine.I got bored of that and ended up wanting to browse the store, then got prompted to log in with meta, prompted to update, so, reluctantly I did.It had been a few mon...

Resolved! Downloads stuck partially downloaded

We tried buying the add-on for beat saber on Sunday but it wouldn’t load. Tried resetting and restarting. Tried uninstalling the app, now it won’t reinstall. Gets to 14 mb then stops. Over 100 GB storage on the device so that’s not the problem and in...

stolen oculus

Hi My oculus came up missing. I now can see that it is being use. If I wipe this clean will I have to repurchase all of my apps if I purchase a new device?

They took my money

THEY TOOK ALL OF MY MONEY I tried to buy bonelab and it didn’t work even though I had the necessary amount of money plus the monthly code so I put my credit card on the oculus app then I tried to buy it again and it charged all of it to my credit car...

Wifi doesn't turn on

My WiFi is turning off and it won't go on if I turn it on it goes off automatically after 2 seconds please help

Tim_Fruth by Honored Guest
  • 417 Views
  • 1 replies
  • 0 kudos

Wifi on my Oculus Quest 2 turns itself "off" -- is there a fix?

Iuse my oculus quest 2 in a room with strong wifi. Sometimes when I turn on the oculus it won'tconnect to the wifi, and when I check in settings, wifi is turned"off." When I try to turn onwifi, it won't work--I can't turn on wifi. I have to turn the ...

Triplg by Honored Guest
  • 1218 Views
  • 3 replies
  • 1 kudos

30 dollars credit not working

So i have my 30 dollars store credit but when i click pay on a 25 dollar item it says. Creditcard or paypal as my only options. Please help

Lukely_1 by Honored Guest
  • 442 Views
  • 5 replies
  • 0 kudos

Resolved! Incorrect query when purchasing anything inside of vr

So last night i was about to get some in game currency for an app lab game named "Penguin Paradise". It's a fairly small game but it is quite fun. I was about to enter my pin number after selecting my card and it popped up with "incorrect query". i t...

TheDom117 by Honored Guest
  • 695 Views
  • 6 replies
  • 0 kudos

Quest 2 Airlink stopped working after a week away

My quest 2 has not been able to connect to the oculus desktop app in over a month. Airlink does not show a PC, PC does not see a quest 2. When wired, it works.PC hardwired, Oculus 5ghz, both share proper ip addresses i have reinstalled the oculus des...

ywmy by Honored Guest
  • 320 Views
  • 1 replies
  • 0 kudos

Resolved! Bundled games?

Hi there,I purchased a 128gb meta Quest 2 today and don't appear to have any promotional codes to redeem bundled software. Is there something I need to do to receive them?Thank you in advance.Kind regards, Geoff.

Incorrect Query when ever try to make a purchase

Title says it all, was bale to buy beat saber and music pack , next day tried to buy something else and get the above message on any other purchase attempts. Would appreciate any help

Jwbw1 by Honored Guest
  • 253 Views
  • 2 replies
  • 2 kudos
Labels