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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Experiencing Tracking Issues
For some reason ive tried multiple troubleshooting steps and my controllers still don't seem to work. The right controller just keeps floating/glitching away and it wont stop. Ive tried replacing batteries, removing batteries and waiting 30 seconds t...
Resolved! Quest 2 won't connect to Air Link
It just shows the pc as not connected. After trying to connect it with link cable it connected to the pc (for some reason named Rift which is not its normal name) and then said error connecting before loading the link. Any solutions?
Gifted game wont show up in library.
So, I gifted my son a game, but it wont show up anywhere.when I check the webpage on his account it is listed as "Purchased" but in the app it wont show up, any suggestions for this?it bugged on my phone aswell, so I got charged for 2 games, but gues...
Meta Quest 2 wont connect to Wi-Fi
I've had my quest 2 for under 6 months, it has been working well till now. My headset suddenly wont connect to my Wi-Fi. It keeps saying it is having issues finding my IP address. I've tried fixing it every way possible, connecting to another Wi-Fi a...
Why does my meta quest 2 say usb update?
I’ve been trying for a little while now to get my meta quest 2 to work but every time I press any of the options it doesn’t work I have even tried to reset the quest 2 but it took me back to the same screen and now I think that I’m stuck in a boot lo...
While playing Medal of Honour, screen went green, glitched, now black screen unable to reboot
Playing Medal of Honour, May 2024 screen went green, glitches, crashed and now screen is black. Have tried various reboot the ways suggested on forums, and Google, but, will not reboot, I cannot see anything on screen, no menu appears. Will not power...
Tracking lost and cannot connect controllers
Hello.A few days ago after turning on oculus I got a message about losing tracking, and my controllers kept turning on and off.I tried restoring the factory settings, but I'm stuck on the pairing screen, and when I try to connect the controllers thro...
Resolved! Air Link will not launch after updating
(This may be a duplicate of another post, though our workarounds were different.) I recently updated my Quest 2 headset after being notified that an update was ready, and now Quest Link will no longer let me launch any Air Link sessions, even with an...
Quest 2 is not connecting to PCVR as Airlink
Dear All, Suddenly, my Quest 2 is not connecting to my PC, please find below steps and logs that I can temporarily make it work (Note: I've been using this for 2 years or something without issues, this issue is just recent only): 1) If I Repair Meta ...
bug de mes manette sur certain jeux
bonjour je suis ici pour vous demander de l'aide mes manette de rift marche sur vrchat dans le menu mains que je fais pour jouer a beat saber cela ne marche pas elle ne bouge pas mais je sais accéder au menu mais je ne peux rien faire dans certain je...
Quest Pro Controller consistent tracking/connection drop issue
I'm having a very strange, persistent issue with my Quest Pro controllers. I've tried just about everything (INCLUDING replacing them at my own expense!) but they continue to have this issue. I'll detail the issue, then what I've done to try and reso...
Hello everyone - VR Noob here
Just thought I would say Hi as I recently bought a Quest 2 and I've been impressed so far. I do have two questions though:1. Is anyone using prescription lenses with their headset and if so are they worth the money?2. Has anyone used the D-Link DWA-F...
My PC does not meet the updated minimum specifications
My problem is that I have a new PC with new installed windows 11 with I5 12400F CPU and Nvidia 3070Ti GPU and 16Gb of ram.Oculus app desktop is acting up. It is saying that my PC is not good enough even though my old PC with AMD Ryzen CPU 5 2600 and ...
Left controller is not working, won't pair no battery
Only bought this in December 23, left controller has been vibrating alot and not been visible whilst using and it only stops when you remove the battery. It has now stopped working all together. Changed batteries several times. Nothing. Tried un-pair...
Purchased game not working on headset
I bought a game from meta quest app on my phone but it didn't work on the oculus. Do I need to sync the two devices?
App Sharing not working for Q3 after deleting Q2
I had a Quest 2 with app sharing enabled (my wife plays a few titles), so of course the Quest 3 prompted me to disable app sharing on the device, and pointed me to the device management portion of the website. Since one of my Q2 controllers randomly ...
Rift cv1 controllers work until start game
Hi my rift controllers work fine until I start a game then the tracking must stop because the touch controls don’t work
Getting error message when trying to gift a game/app
Trying to send gift but getting the following error when using app. Unable to Send Gift, This person is unable to receive this gift. This could be due to their region, user restrictions, or other factors. Please select another gift." Using web site a...
Replacement hand controllers for quest 2
I broke my right hand controller for my quest 2. How do I get a new one?
Trying to connect via AIRLink via wifi connection ?
Trying to connect via wifi due to no cable connection and wanted to access STEAMVR and games without Virtual Desktop so was wonderng whats wrong im stuck on this on the PC
Used Quest 3 - Factory reset issue after controllers wouldn't connect
So my meta quest 3 i got it today and i didnt know how to fix it so it also came from a paen shop and i tried to connect the controllers but i couldnt so i did a couple things and factory resetted it and i didnt have the meta app connected neither in...
referral link not working- showing invalid
I sent my friend a referral link to a game and when she uses it it says link invalid
Resolved! Meta Quest 2. Stuck on Meta symbol. Meta replaced headset 2 times (onto 3rd headset)- same problem!
Hi there,I am writing here as Meta support is likely to just send me another headset. 3 times now I have been stuck on the set up at the point where you press the Meta symbol to center the view and then it wont go any further. I have tried factory re...
Resolved! New gorilla tag update (6/14) not working.
Just updated to the new gorilla tag horror update 6/14, and noticed none of the new new gates in the mines map will open for me, hile they appear open on everyone else's screens. It's really annoying and I can't figure out why they are not working. A...
Resolved! Where do I put the code for my device?
Help! I’m being told to enter code on my device/phone but there’s no place to do so. How do you reac
Resolved! Got access to the OOW program but didn’t get told how to use it
Hello! I’ve been talking to meta for the last 2 months and finally they gave me access to the OOW program. But in the mail they sent was no link, no instructions or anything telling me how to buy the item I needed and the item that was faulty. I’ve t...
Oculus Quest 2 stuck on black screen after update. Factory reset not working
Current Status: Quest 2 is stuck on black screen of death after update on 12/15. Factory reset did not help. Detailed Steps leading to the current broken state: 1. Booted up my Quest 2 after quite a few months in anticipation of Asgard's Wrath 2. 2. ...
Cannot buy anything from meta store due to disabled payments
I'm an og rift user and when quest 3 launched I decided that it was time to upgrade. I was extremely excited to try it out when it arrived 2 weeks ago but to my disappointment, I was unable to buy anything from the meta store for it. Each time I alwa...
Right quest pro controller not working
I was playing on my quest pro (gorilla tag) and i drop my right quest pro controller and then it turns off completely i try turning it on didnt work i unpaired and it wont let me pair it back it just stays saying that after i hold it for 5-10 minutes...
