Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Hand Tracking is acting weird

For some reason, when I'm trying to use the hand tracking, it acts kind of weird and I don't know if it's something that's supposed to happen or not.When I'm trying to press buttons, it works fine. However, when I'm trying to do the pinching thing fr...

Meta Quest support suggestion - Great service until it wasn't

I was asked to share this with the Meta Quest support team. My Quest 3 facial interface lost adjustment on one side and needs to be replaced. The support rep I dealt with via WhatsApp was very polite and helpful. I provided all the requested informat...

Resolved! Problem with Casting on PC, the tooltip button and the microphone button disappeared

I have two quest 2, for each of my two children, but since this Friday, January 12, one of them began to have a strange problem when I use the casting on a PC with Chrome, they like to transmit their games and games to the family, but one of them cha...

how can i use hands with PC link?

Hi, i am trying to not use the controllers while playing pc flight sims or racing.however when the oculus connects to the PC link, i lose the ability to see my hands and select the app i want to run. I then have to find the controller to click and se...

Meta Quest Companion App Broken - can't connect to Headset Settings

It appears there is no possible way to connect my headset to the Meta Quest companion app and access Headset Settings. Please advise any possible viable solution...I can't enter developer mode, I can't cast, I can't reconnect a controller. I can only...

Missing Games

Hello, so I think I factory reset my oculus quest, and now all my games are gone. I just want to know if I can get them back!

Meta Horizon worlds

So I cannot seem to get Meta Horizon worlds on my Meta Quest 2. I checked my account status and it says I havent violated code of conduct but when I am able to find it in the store (it doesn't come up when searched for...I have to access it through '...

I get a no command screen when I'm trying to access the boot menu on Quest 2

I tried to reset factory my device. By entering the Boot Menu but I accidentally got too hasty with the buttons and as the boot was opened menu I pressed on the "exit the boot menu" option.Ever since then, every time I try to access the boot menu, I ...

Quest 3 controller not working in Horizon OS

Hi, my right controller stopped working in Horizon OS and I can control the headset only with left controller. When I launch any app/game, QuestLink, etc., I can use both controllers just fine. When I'm in OS, looking at the right controller and pres...

I can't enable developer mode for some reason.

I used the phone verification, I get no text. I use the credit card, it says there is a problem.

Why am I being asked for a credit card number to verify my age?

I am 14. I got banned because meta quest says I have been reported for being under 13. Now how do I prove that I'm 14? I don't have any ID. So their solution is a credit card. Sounds like a scam to me.

broken top head strap

After a while of playing in VR, I've noticed recently that the back of the top strap where it connects with the bottom strap was loosening, and after around another hour, the strap literally just came off, and I cant put it back on, any help?

Resolved! I got doxxed at gorilla tag

Hello I am a normal YouTuber who streams daily and today someone joined and told me my ID i checked it off-screen and it was my ID And I need if Lemming has a website to report this to him Thank youDeny

Beat saber sharing

Ok so I understand that the app is shared and the songs are not. But while sitting in the shared app I try to buy some music packs and it says it can’t. That I have to own the app. Do I really need to buy the app a second time? Then what’s the point ...

Resolved! FNAF Help Wanted

I purchased a quest 3 and transferred my games over from my quest 2. The game transferred but not any of my progress. Is this normal? Does this game not save to the cloud?

No Command error shows whenever I try to enter Safe Mode on Meta Quest 3

So whenever I was using my Quest 3 I was trying to use safe mode to see what the options where, I wasn't having any problems with it yet I was curious but just then right when it was trying to go into safe mode I get this "No Command" error with the ...

Star Wars Day discount

The star wars games are advertised to have 66% off of the price until May 5th 2024. But whether I check the website the app or via my quest headset they are all showing as full price despite other users in the UK being able to access the discount. Is...

Screen and remote problems my an oculus

Currently I was trying to fix my family members oculus quest 2. The problem started out with the remotes vibrating every few seconds. So we tried to factory reset the headset. I turned it on and it showed the setup screen for a few seconds and it wen...

Real VR Fishing issue

My vr real fishing won’t let me fish. It loads up in the cabin but when I click to go fishing all I get is credits! They run through and then the screen goes blank and the music keeps playing

Resolved! Oculus Desktop software downgraded itself with update!?!?

I recently did a 100% clean install on the Oculus Software for Windows 11 using the OculusSetup.exe directly from Meta. I entered in all my credentials and used the 2 step authentication as directed. It showed all my games available for install. I pl...

Resolved! vr oculus drift s

Salve , ho acquistato oculus drift s, e ho avuto la sorpresa di trovarmi non un'uscita hdmi ma una display port ( che il mio portatile non ha) , il pc ha la geforce 3050 TI, volevo chiedervi se c'è un adattatore ufficiale che trasformi la mia uscita ...

Resolved! In-Store Credits for accessories

I received in-store credit because of an issue with ordering the Quest 3 when it was released. I wanted to use that store credit to order a Quest 3 Charging Station. Apparently in-store credit only works for in-app/digital purchases. I'd like to requ...

Controller Tracking issues

Hi, first post here. I’m having a lot of trouble with controller tracking and floor tracking (I believe that’s what its called?) on my Meta Quest 2. Basically what happens is while playing Beat Saber, both controllers randomly “disconnect” (More like...

QuestLink Not working on my new laptop...

I have this laptop - Dell - G15 15.6" Gaming Laptop - AMD Ryzen 7 7840HS - NVIDIA GeForce RTX 4060 - 16GB Memory - 512GB SSD. It says it doesn't meet the requirements.... I know for a fact it's powerful enough. Can someone help me?

Can't buy stuff

My card won't link at all. And my friends card it just says "we noticed something unusual" either way I just can't buy anything right now, on my headset or mobile app

Meta Store sales doesnt show to all users

Since 2021 the problem has existed, Meta support has known about it and has done nothing but deceive its users. The first excuse is that it is a regional promotion. Lie. Because just as I don't see the promotions and my wife is next to me in your use...

Something wrong with controler

My left controler is not turning on. Even with new batteries. And the right one wont let me pull up my menu.

Horizon Workrooms not using macos system proxy.

Horizon Workrooms not using macos system proxy.My terminal also has correct proxy setup in .zshrc file.There is no proxy option in Horizon Workrooms App, And I can't use this app without login.Pls help, thanks.

Headset keeps shutting off and restarting

I have a Meta quest 2 and for some reason my headset will not stay on every time I try to turn it on it says App info or close apps And then it will go straight to restart and then shutting down and then it turns off it just keeps doing this over and...

Vertical lines on lower part of display

I was playing a game on the Quest 2 and had to leave the room briefly. I paused the game and gently set the headset on the carpet. Came back 3 minutes later and now there is a band of vertical lines across the entirety of the bottom of the screen, ki...