Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pairing issues

I am trying to pair the headset to my meta quest app and it asks for the 5 digit code when I put the code in it says cannot find headset try again.

Multiple accounts for multiplayer, one phone

I own 2 headsets - quest 2.I want to set up two separate accounts so I can multiplayer the same game at same time.Is it possible to have two separate Meta accounts that use the same phone, same payment info etc?How can this be accomplished without ha...

No connection to Oculus App with Orange Light inside headset

I've been having this issue for months now and have been completely unable to use my headset because of it. I will plug my Rift S into the correct ports that have worked in the past, but the only thing I will receive is an orange/red light (I am colo...

IMG_9154.jpg IMG_9155.jpg

Quest 2 stuck on Pairing

So i just got my quest 2 and went to pair it. I go on the app select quest 2 and it pairs to my headset, it says connected, but when i look into the headset it still shows the pairing code and screen. I cant get it to go anywhere else but that. I did...

Vexi_Boi by Level 2
  • 26 replies
  • 6 kudos

Store keeps stopping

I have no idea as to how to take a screen shot from my headset, but the message says, “Store keeps stopping” There’s an exclamation point inscribed in a triangle which is inscribed in a circle. At the bottom I can chose App info or close app

Battery Drain While Using Oculus Link with Quest 2

I am using the official link cable plugged into a USB 3.2 port on my computer with a USB-C to USB-A adapter. During a 2 hour play session, the battery drained from 100% to 32% while plugged into link. At one point, I even got a low battery warning an...

Quest 1 not pairing

I've have tried everything to get the meta Quest to pair with 5 different divices and will not connect or pair .fed up now

Charged twice for same game

I bought Among us VR and immediately noticed 2 charges for the price (£7.99).I then gifted the game to my friend the next day so in total I have been charged 3 times for 2 transactions. I raised with the chat support and they say they need bank state...

Oculus login fail

Hi,i bought a new one Samsung Gear VR. The device works fine, the problem is that I can't log in to my Oculus account in the Oculus app..I have a Oculus account, created on Meta because it was not possible to do it from the Oculus app (network connec...

Kruis by Level 2
  • 2 replies
  • 0 kudos

Beat Saber free

Received an email as a reminder to claim my free Beat Saber for the Oculus 2 however nothing is available and I received no code or access to the game in my account store. How do I access the free Beat Saber game? I logged out and back in several tim...

Quest 2 won't charge through Link Cable to PC

After reading several posts about this issue, this still isn't clear to me. (Except this issue, my Quest 2 works as expected).1. Should the battery charge, when the Quest 2 is off, and only connected to PC with Link Cable?On the Quest 2 screen, it sa...

Nintendo Switch in VR

I had a bright idea earlier:. If I can use my pc to play games on a large screen on my meta quest 2, is it possible to do this with a Nintendo switch in any way? It would be awesome to play Splatoon 3 or Smash Ultimate on a humongous VR screen. I am ...

I didnt get my replacement!

I sent my meta Quest 2 back for replacement, I thought it went smooth, without a hitch, I get my replacement delivered, and all there is, is two controllers. I sent everything back as a complete system. I am in tears!! What do I do? I can't find any ...

Resolved! Home not Loading

It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB ...

elwynl by Level 2
  • 21 replies
  • 0 kudos

Payment menthod not working

I've been trying to purchase a game over and over with this Visa gift card and it gives me error 1353048, I've removed and updated card info several times and tried buying on my phone, laptop, and Headset itself SOS

Game won’t work

I am trying to open the app “Star Wars: Tales from the Galaxy’s Edge”, but it won’t get off the loading screen and the game keeps crashing. This is the only game that is crashing on my oculus headset, so I’m not sure how to fix this. The headset was ...

Sports Scramble connection error.

We have two Oculus Quest devices, that have a different facebook accounts. We have both purchased Sports Scramble. We manage to play together for some times. But the last 2 days, we cannot connect together. If player 1 sends a request to player 2, th...

Resolved! Oculus Link with cable

Im trying to use Oculus link with a cable, it has prevously worked before but now isnt. when i plug the headset into my PC while on the connect your headset page, the continue box quickly flashes blue then blacks out again, so the PC is picking my he...

Can’t invite/message my friend

Me and my friend were follewers for a long while, but suddenly, we couldn’t see each other on our main friends list. I’m our accounts, it showed them as a follower, but I couldn’t invite them to a party or even message them. We tried blocking and unb...

Oculus Rift S Crashing (Freezes, then power cycles, Repeat)

Have had this Oculus for 2 years now. Issue arose about a year ago, stopped using it because it became inoperable. Extremely frustrating as this has been a very common issue for others and there seems to be absolutely no support from META/OCULUS in a...

MI2527 by Level 2
  • 2 replies
  • 0 kudos

Can't install OVR Metrics Tool

I keep getting the error:failed to install OVRMetricsTool_v1.6.2.apk: Failure [INSTALL_FAILED_VERSION_DOWNGRADE]There is no OVR Metrics Tool installed on my headset.I tried to install it with ADB commands and Sidequest.Any suggestions?

Pin reset

I am trying to reset my pin, but when I request the email, nothing is sent to me.

Quest 2 volume too low even with max volume

My quest 2 volume sounds lower than it used to be,even at max and I aint using speakers,I'm using headphones it most likely is a software issue caused by an update or something,I aint the only one facing this issue.Anyone knows any fix?

Resolved! Refund Taking To Long

I bought this game called SOLARIS OFFWORLD COMBAT , and only played it for maybe 4 or 6 minutes and I request for a refund yesterday. I requested the refund because the game is abandoned, I looked at the reviews and other people had that problem This...

Wellzs by Level 2
  • 4 replies
  • 0 kudos