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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41 replies
  • 3 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Guardian size limit

I have a large space and can draw my space but it's really annoying when a corner gets cut off because It's not perfectly parallel to my room. Which bring me to my question? Why on earth is there a limit? You got to be joking! I'm on Quest Pro.

Resolved! Beat Sabre, Multiplayer Unavailable, Update Required (MUR-2)

Unable to start a multiplayer game, get the message: "Multiplayer Unavailable, Update Required (MUR-2)"Cant find any options to update Beat Sabre in either the store, on the device or the Oculus app on my phone. I have another device in the house on ...

Mullered by Expert Protege
  • 9 replies
  • 0 kudos

Black box in Horizon World

I keep finding myself going into a black box. I have the most recent update available to me but it seems to have gotten worse since updating my headset. Do anyone have advice for this issue?

Resolved! Windows keeps defaulting to Oculus Rift audio

Every time I sit at my computer, I have to switch my audio output from the Rift to the computer speakers. How do I stop the Rift from fighting for priority here?

Anonymous by Not applicable
  • 10 replies
  • 1 kudos

Star Wars galaxy’s edge won’t work

So I’ve bought Star Wars, got it working for a brief time (enough to do the tutorial) then when went back to it later the app wouldn’t launch, just gets through the titles and goes black. I uninstalled then reinstalled the game, again it worked (but ...

Multiplayer Games need group search!

Ahoy! The other day it occurred to me that it would be useful for some multiplayer games to have a group search function. Players can then create posts that other players can then respond to in order to create a group. What do you think about it?

gray screen

so i need help, i went to play vr and turn on my quest loaded up like normal had the meta logo than the 3 loading dots then nothing just a dark gray screen , iv tried a factory reset but dont know what to do

Air Link is HORRIBLE

Can someone explain to me why Air Link is so bad? I've had my Quest 2 for going on 2 years, and I just used Air Link for the first time. I was blown away by how AWFUL it was. I've always used Virtual Desktop or Quest Link with a link cable, which wor...

Zephlar by Explorer
  • 2 replies
  • 0 kudos

How to start over if Child account setup is with wrong email

I recently entered my child’s info which will be supervised under my account for the quest however I mistakenly entered for his email a @Gmail instead of so the confirmation code being sent is going into the abyss. How do I erase his acc...

Sco2020 by Honored Guest
  • 6 replies
  • 0 kudos

Locked out of Meta Quest 2: provide work email

Header says it all. I was locked out of my device after spending roughly $300 in hardware and another $200+ in software. I was requested to send my ID (drivers license) which I did twice. Then was locked out of my meta quest 2 with a requirement to p...

Resolved! MAY30 code not working

According to a Meta post code MAY30 should apply at checkout for Cubism, but it's not working for me. I'm getting the error "This code cannot be applied to your order". Any...

Requesting a replacement from a different country

My left controller has been faulty, and all the troubleshooting steps didn't help. I went to request a replacement, for which my controller was eligible. But turns out, my headset is locked to France, a country that I don't live in, because it was a ...

RedJeanne by Honored Guest
  • 3 replies
  • 0 kudos

Username stuck

Username change just saying "try again later" when I try to change it it has been 6 months and I've tried everything on the oculus on PC on browser mobile nothing works

White dot in middle of screen

Every time I turn my oculus on it goes to the passcode screen and there is a white dot. Every time I press my controllers buttons it just turns blue and the dot is in the middle of my screen and the only way I can move it is by moving my headset and ...

Resolved! Nvidia GeForce RTX 4070 GPU not compatible with Oculus Software

It seems that many people that have bought the Nvidia GeForce RTX 4070 GPU (to run the Meta Quest 3 VR headset) are having compatibility problems with the PC Oculus Software app. The Oculus software says that it "doesn't meet minimum requirements" wh...

Tomd289 by Explorer
  • 42 replies
  • 5 kudos

Resolved! Waltz of the wizards ground issue

We got this game today and when we start we are like 10 feet above the ground and can't interact with anything. We have tried resetting the boundary and resetting the floor and nothing is helping.

META QUEST3 錄影發生失敗


Pihiko by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Gorilla tag crashing

I turned on my oculus today I tried to play gorilla tag and when I go on the app it's a black screen then, it makes me go back to my home what do I do?

Eloxity by Honored Guest
  • 7 replies
  • 0 kudos

Resolved! Can't unlink my headset from my account ... no delete button

Hello,I factory reset my quest 2 and can't delete it from my account.I did set everything up and tried to delete it before doing another factory reset, but again ... I don't have any delete button available beside my device, just the serial number (i...

Marogold by Honored Guest
  • 15 replies
  • 0 kudos

Unable to get PC link to work on meta quest 3.

6 hours later still on text chat with tech support no help just the same circle. Did factory reset uninstalled software will connect to phone but will not connect to PC. Connected before but no longer connects. Tech support needs to be able to talk t...

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