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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta Quest 2 Rift Not Connecting to PC
Hi all.I have been using rift on my meta quest 2 to play PC VR games lately but I have this reoccurring issue where I get an error when I try connecting to my PC and it says something like PC disconnected, then it takes me back to the menu. When I tr...
Resolved! Oculus Quest 2 Not Pairing (tried everything)
Hello, I have searched high and low but cannot pair my Quest 2 to the Oculus mobile app on iOS (iPhone 14 Pro Max or iPad Pro (Gen 5).Things I have tried to pair the Headset to the mobile appTried this https://communityforums.atmeta.com/t5/Get-Help/Q...
No referral credit
Hi today, I used my friend's referral code and register meta.com from mobile, it said referral had been accepted. Then I registered the Quest2 from new device config. But so far no referral credit applied. Please check the issue.Thank you.
Supervised Account
Just bought my boys Quest 3 headsets. They both had Quest 2. Only one had a supervised account. I am having trouble getting the supervised account over to the new headset. I added my account to it. But I’m not having any luck adding his account. Do I...
Resolved! Exit immersive mode by pressing Oculus button hangs device
This issue happens in Meta Browser and YoutubeVR. Have a Quest 2, i am in Immersive mode and want to exit Immersive. I hit Oculus button on right controller. Option to Resume or Exit. Hit Exit and screen returns to Passthru mode. No control panel sho...
Quest 2 Air Link Stuttering and Blurry Graphics
I'm running an RX580 and an I5-8400 with my Quest 2 via Air Link. All of a sudden, the graphics are unbearably blurry and my frame rate is worse than an 1800 motion picture. I can't play the VR games I paid for on my Quest 2 that I paid good money fo...
Mic glitch meta 3
My son's mic kicks out and he is unable to hear other players on big ballers vr used to work fine now hardly works at all any suggestions? Please help!!
Resolved! Graphics card incompatible
My graphics card (GTX 1650) has been incompatible for a couple years now. Will this ever change or do I really need to buy a new pc just to run my oculus rift? Please fix this issue, and if it is not an issue, please make it compatible and actually w...
Resolved! PTC v62 - Adaptive refresh rate don't work
Since the v60, the adaptive refresh rate don't work on Quest 3 but work on Quest 2 : debug.oculus.adaptiveRefreshRateIt has no effect...
Meta cannot find any associated devices, serial number not recognised
Hi all, I just purchased a meta quest 2, created a new meta account and have logged in and set it up fine but nothing happens. The quest 2 device shows up in my Android app but when I'm on the PC, it says there are no devices associated with my accou...
Controller problem's with controller Meta Quest 2.
Hello, I have the Meta Quest 2 left touch controller that won't turn on. Batteries changed and charged, tried to disconnect but it still doesn't turn on. There are no visibly broken parts.
Problem disconect controllers quest 3 after v63 update
Hi yesterday evening after upgraded my quest 3, the controllers during the game Arizona 2 lost the controllers some times.Is there a know issue about update?
How to regain access to oculus/meta account purchases made before the account merge
@metaquestsupport So its been a while since i've used my VR, and just now i was able to get my hands on the Quest 2. So i jumped in and quickly realized i needed to login to my account. My old oculus account was linked to a hotmail adress ( which is ...
Resolved! Oculus Quest 2 (not meta version) displaying 100% before turning on, but shows 6% after turning on
as title says, its displaying incorrect battery %. i dont know how or why this is happening nor how to fix it.
I can’t log in with Facebook
I haven’t used my Oculus in more than a year, today I tried using it but I’m prompted to sync an Horizon account. When I try to follow the steps I get the error attached.I’ve logged in to the mobile app but I don’t even have my apps there.
issues pairing and connecting to pc
hi can anyone help me with connecting the quest 2? the app wont find the headset ive tried multiple phones for this. i downloaded the hub and managed to connect there and i can now use the headset but when i go back to manage devices in the hub the h...
Game is not appearing.
Hello! I recently also bought this game, and it says "ОФОРМЛЕ.." (this is in Russian). Nothing was debited from my card, but the game still does not appear. What should I do?
I Expect You To Die Preorder Issue
so i preordered the new i expect you to die and it said preordered and i have to buy it again but im not gonna because i already paid so meta please fix this issue. please
Resolved! Meta App unusable, buttons are disabled, cannot navigate store/settings
Every time I open the Meta App, after about 5 seconds, most of the navigation / buttons become disabled. There's no UI change, it's just that nothing happens if I click on any of the navigation items in the Menu tab.I can switch through the bottom ta...
Resolved! Rift S warranty
I just ordered my Rift S vr-headset. I am wondering how does the warranty work with the rift s when it is discontinued this year. If my headset breaks and the warranty covers it do they send me new rift s headset or how does it work with a discontinu...
Can't sign up for 6 month trial is
So, when I click the get 6 month trial button it pops up a screen with red writing that says no subscriptions available for this app. Contact support...
Air link "Something went wrong. Try again."
Up until last night, air link has worked perfectly for me. But when I try to connect now, anytime I click into the menu and look at the available links, it says "Something went wrong. Try again.".I've restarted the headset and unlinked it from my PC ...
Where can I buy a Quest 3 charging cable replacement?
In need of a simple replacement for my Quest 3 charger after my dog chewed it (just the cable not the wall adapter) but I cant seem to find any official replacement options on the website. Is there anywhere I can get one?
Multibrush - Multi Licences
Hi ThereNot sure if you can help here. I am a university lecturer in digital media. We have some school students visiting later this year to explore VR art using Multibrush. We would therefore like to purchase multiple licences but can only see the a...
Can't turn off, get wifi to stay on or reconnect via bluetooth
Out of the blue, the wifi wouldn't stay on on our meta quest 2. Then we couldn't get it to turn off, even after pressing the power button to force stop. We tried a factory reset and now the Bluetooth code to reconnect the app won't show up. The devic...
Right controller update error
I just got Oculus Quest 2. when I first started the glasses were updated - ok, the last controller was updated - ok. The right controller after the update gave a "failed" error. further use is impossible because the device asks to press the oculus bu...
The right account for your age
I do not share my account with a child. I had my niece over once and she downloaded Roblox with my approval. She couldn't figure it out so I removed it immediately (within an hour). I then received a message that unless I upload a govt ID, my account...
Resolved! Is there any way to have meta instantly take out the money in my account when pre-ordering a game?
whenever you preorder a game, Meta will not take the money out of your bank account until the game has fully released. Is there any way I can have Meta simply just take the money out of my account the second I preorder it?
Casting Issue
My Quest 2 will not let me cast to the website. Basically, I cast to computer, and it says "You are now casting to web" but on my computer, it says "Something went wrong. Try refreshing this page and casting from your headset again." I factory reset ...
Meta Quest 2 - Wifi issues
I use my meta quest 2 console with my starlink wifi and the internet isn't working. I appear as if I'm connected but there is still no internet. I tried everything, reseting the headset, logging out, changing everything in the router and such but I s...
