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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Can't get past blue meta logo
I've tried to factory reset my device numerous times and it does not solve the problem. I get the green loading bar, which goes back to the blue logo. I can't use the headset settings from the iPhone app because it will not connect to the headset. It...
meta quest 3 downloading files get interrupted
Hello , almost everytime i trying to download something to my heatshet i get interrupted download and i need start from beggining because resume not working , its happens of the end of download like example if file size 15 gb close to 14gb download g...
Screenshots incorrectly named "VR Metacam Quest"
I frequently take screenshots on my Quest 2 by simultaneously pressing the Universal Menu button (aka Oculus button) and a Trigger button. Up until recently, the screenshots have always been named based on the app I took them in.But since about a wee...
Resolved! Newbie can’t start Ultrawings 2
I am new to Meta quest 3; never used VR before. I have purchased Ultrawings 2 but I can’t get the app to work. On start up prompted to press button and put on helmet but no further guidance is provided. I have tried various buttons with no results. P...
My oculus quest 3 keeps asking me to sign in with another device
I dont know how to word this so I'm just gonna type out all that happened. I was playing roblox on my oculus quest 3. It was working completely fine until I tried to type something in the chat the keyboard didn't pop up. I thought the game was buggin...
Hello, please help me，can't receive two-step verification code
Hello, I accidentally unbound my phone number. Can't receive two-step verification code via SMS. My account has purchased many meta quest games before. Please ask your customer service to handle it. Thank you very much！This is my metaverse account: a...
Lost 2fa Authenticator App Access For Main Account
I just made this account to look for help accessing my actual account. I added 2fa to my account through the authenticator app a long time ago, and then my phone broke and I had to get a new one, losing access to the app. I have tried everything to r...
Resolved! Quest+ games for Oculus PC app
Hello,I'm using the free trial of the Quest+ subscription service, and I got some cross-buy games. I have 1 of the offered game installed on the oculus quest 2 device, but when I want to install it using the Oculus PC app, looks like I need to purcha...
Quest 2 Inverted Colors
I have had my Quest 2 for about a year now. This problem just started out of nowhere. When the device first boots up, everything looks normal for about one second, but then the colors completely invert and the entire display gets bright white. It is ...
Resolved! Last USB device malfunctioned.
Hello, When I shut off my Quest 3, using a Meta Link Cable, the Windows 10 chime, noting that a item was unplugged from the USB port sounds. A few seconds later a chime, noting that a USB device was added to a USB port goes off. This continues for as...
Resolved! No longer seeing purchased apps on Oculus VR headset
Hi Everyone! Hope you're having a great Sunday.My son has an Oculus headset that was purchased about a year and a half ago. At the time, we purchased three games (Vacation Simulator, Jurassic World Aftermath, and I Expect You To Die. He hasn't used t...
Resolved! Meta quest gorilla tag plush
I bought a gorilla tag plush solely for the cosmetic. When I got my code, I entered it in and it said successfully redeemed. When I checked my inventory, there was nothing. I’ve seen if I put it on another account (I didn’t) and I’ve restarted my hea...
I can't change the graphics settings in the oculus program via the oculus quest 2 link
When I connect to the PC via the oculus link, I try to remove anti-aliasing and vr layers in the graphics settings, but it just doesn't turn off. I do not know why this is happening and nothing is being written on the forums.
Resolved! Taking too long to receive my order (Quest 2)
Is anyone else experiencing having their order take this longI ordered the Quest 2 back in March 24. It's now April 1st and it still hasn't shipped. I've reached out to support many times and now I'm looking to cancel my order. Unfortunately, I can't...
Brand new Quest 2 graphics issue
Hi,I would like to preface this post by saying I am new to VR and fairly inexperienced with tech and computers in general.I purchased a new Quest 2 yesterday and upon set up, found everything to run smoothly, with clear and smooth visuals.I then left...
DO NOT PURCHASE ANYTHING BY meta
If you have any issues customer service is inept and incapable of doing anything but filing tickets which are closed without any remediation. games purchased with the headset were not supplied, customer service cannot help. This is theft by MetaDO NO...
Black screen and cannot reset factory
I got my new quest 3 yesterday from Amazon JP, after upgraded to the latest os version I ran into black screen issue. and I cannot successfully reset factory. It will turn off immediately when the screen showing “Erase”. Anyone could help?
Quest 3 night tracking issue
So I tried just about everything to use the oculus 3 at night, in the dark and the only thing that works is the look and click with the volume button. The weird thing is, if I launch virtual desktop all of a sudden I can use the remotes even in the d...
Broken controllers.
I accidentally dropped my oculus 2 while playing, and now its controllers are vibrating, flashing, and are not working. Also the headset has lost tracking. I tried to power it on and off, but the controllers still don’t work. @MetaQuestSupport
Quest 2 can't transfer data over USB
On v.62, Over the weekend data transfers on any USB cable has stopped functioning, i've tried 2 different cables, 2 different computers and a rebbot. Power is still being connected and i sometimes get the USB promt, but it just disconnects immediatel...
Meta Horizon Worlds menus not working
I'm having an issue often when I go to Meta Horizon Worlds, (the little pink world screen) with the city that shows up - but none of the white menus work. I can scroll the screen with both controllers usually, but sometimes only with one controller, ...
Customer support is terrible
I have been trying to get assistance with my son's account since Christmas. He has 50 dollars on his account and they turned off his account because he was within the kids range and needed an adult to be on the account with him. After multiple attemp...
Quest 3 keeps turning off even after hard reset
So I've owned the quest 3 for a few months now, no real issues apart from the occasional hard crash. I started getting more and more hard crashes when playing stride fates. To the point where I had to hard reset the device. I followed all the steps a...
Account Migration and Original Oculus Quest Issues
I bought an Oculus Quest all the way back when it was released, and have been using it on and off ever since. I was unaware of the account migration stuff over the past few months as I have been busy, and my account, on a different email, seems to be...
How to start file download again
Hi. I´m now in a place with a unstable internet and I´m trying to download videos to watch. After a short while it says "connection lost" and "waiting for Wifi". How do I start the download again? This is not a problem for games from Meta but third p...
Unable to select anything in Meta Horizons
When I try to load Meta Horizon Worlds, it shows me my avatar. When I try to click continue, it does nothing when I press "A" or "X" on the controllers. I can still see the lines from the controllers and my movements - which means they're functioning...
Not connecting to server
Is there somewhere that will show me if a game/server is down? After the big Rogers service outage (here in Canada), both Oculus Quest 2 devices in our home are not able to connect to Gun Raiders or Gorilla Tag. ‘Failed to connect’ or just showing th...
Bricked Quest 2
Hi, Ive followed all the guides I can find but my quest 2 is properly bricked. Just to confirm from the get go: 1. the VR is fully charged2. Has been powered down and back on3. Have attempted to factory reset - get the erasing circle for a second bef...
I accidentally factory reset my oculus quest 2 now i cant use it
About 1 hour ago i accidentally factory reset my quest 2 now i cannot get back in it,when i went to the meta quest app i tried to unconnect my meta quest 2 and tried to reconnect it.When i did i tried to sync it but i could'nt because my quest 2 was ...
Quest 3 Link Stopped Working with USB 3 connection!
Hi,I've been using Quest 3 with link (cable) connection since it was out and never had issues connecting the headset until recently. A few days ago link suddenly stopped recognizing my pc and I cannot maintain connection with a USB 3 port. First i th...
