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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3009 Views
  • 75 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

gorrlia tag

i got banned for acetal saying nig i meant to say nick to join code for gorrila tag

Product replacement (Quest 2 )...almost 3 months later...

Hi,My Quest 2 stopped working after i got the META update in october.I wouldn't boot anymore, and it keep stuck at the loadingscreen with the META-Logo. I think the hardware got "briked" due the update.I contacted the support,and they gave me the per...

Instagram doesn't show anything in the app

My instagram account stopped working after I changed my password. I can't see my posts, feed, stories, followers, following or anything. It just tolds me "There's a problem, try again laiter." or something like that. Am I banned or what is happening?...

Ssicotic by Honored Guest
  • 224 Views
  • 1 replies
  • 0 kudos

Screen moved

Hi, my screen has moved down so I need to stoop to play beat saber etc. tried floor reset many times but not working. Any suggestions?

cla.90202 by Honored Guest
  • 117 Views
  • 2 replies
  • 0 kudos

My controller trigger wont work

My Left controller turns on and every button works besides my trigger now, it only halfway registers that it clicks, so i cant play many games anymore.Ive tried all the troubleshooting steps i could find but to no avail.Ive reset my hedset, ive un pa...

Smuksies by Honored Guest
  • 153 Views
  • 1 replies
  • 0 kudos

Air Link Can't Connect

My Quest 2 keeps giving and error message saying "Cannot connect to PC, try restarting the headset or rebooting the Oculus app. On the app I do not have any headset connected, but the headset says I have connected to the computer. I've tried both at ...

Swap1224 by Honored Guest
  • 365 Views
  • 5 replies
  • 0 kudos

How to get Customer Service help?

I was given the option to create an account on my son's oculus Quest that was not associate with Facebook. Finally! Very happy about that because the only reason I even had a FB account was to use this Oculus. I even used a fake email to create the F...

VRguy300 by Honored Guest
  • 432 Views
  • 1 replies
  • 0 kudos

Different serial numbers for box and helmet

Hello! Please tell me, the serial number on my cardboard box from oculus quest 2 is different from the serial number on the helmet itself. I know this is OK, but I need an official response from the oculus rep. Thanks!@MetaQuestSupport

Babaq3228 by Honored Guest
  • 2551 Views
  • 4 replies
  • 0 kudos

Games not downloading

So I recently got the meta quest 2. After successfully downloading and playing "Gym Class” it now no longer shows up as one of the games in my library on the headset itself. When I attempt to download it just quits download and nothing. Same for "Thr...

Dredske13 by Honored Guest
  • 256 Views
  • 3 replies
  • 0 kudos

Creed rise to Glory Friend/invite problem

Hi, I have 2 quests 2 and i have shared my creed rise to glory with my second account i login on that one and my friend one the other, and only i can see him "playing creed" in the friendlist but he can't(0 friend and yes we are friends on oculus). i...

Oculus Link issue ever Since 120hz Update

I want to state that i have tried LITERALLY everything i can to fix this issue.I have re-installed Windows 10, nothing is overclocked, drivers are up to date, headset has been factory reset. I have tried 2 link cables official and non. I have tried o...

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Cable link no longer working only been used 3 times!

I have purchased a quest 2 at Christmas 2022 and used the cable connection to add files to headset on several occasions with no issues. This method has stopped working completely and have tried all options to try and resolve this, different cables, d...

airlink connection lost

bonjour il y a depuis peut eu quelque chose qui m'empêche de jouer en airlink... des que je lance le mode airlink et que j'essaie de appairer mon pc cela m'affiche une erreur constante (voir pièce jointe) je précise que cela est nouveau et que habitu...

6priain by Explorer
  • 2842 Views
  • 3 replies
  • 0 kudos

where i can buy oculus quest 2 in egypt

I've searched everywhere to buy an oculus quest 2 with a good price in Egypt but I didn't find anything, only I found it on souq.com for over 600$ and this is way too much

TahaWael by Honored Guest
  • 2411 Views
  • 20 replies
  • 0 kudos

Resolved! Extreme Bit Rate Drops [Air Link on Oculus Quest 2]

Hi everyone, Is anyone else suffering periodic extreme drops in bit rate when using Air Link? I've recently moved home and my wireless network has changed slightly, but I'm comfortable that it's not an issue with my WiFi.Before I moved, I could set t...

Alumian by Explorer
  • 11108 Views
  • 8 replies
  • 2 kudos

Quest 2 Entering Sleep Mode On It’s Own Continuously

Hey so I was playing Demeo on the Quest 2 when the headset randomly entered sleep mode. I thought it was a little weird but went on but 2 minutes later it happened again, and again, and again. The Quest 2 kept entering sleep mode every 1-2 minutes wh...

Need a refund

My supernatural subscription renewed today. I thought I had canceled it before. How do I get a refund?

Tribe plus

Hi, I hope to get some help from you, I have tribe installed on my Quest 2, and I try to subscribe to full version (Tribe plus) but I cannot pay with my cards connected to the account (2 amex , 1 mastercard and a PayPal card).Thanks in advance for yo...

Resolved! Snapped Left Controller Ring

I broke my left controller ring. Is it possible to get a replacment left controller. Is there anything that can happen to get it replaced?

hecanfly by Honored Guest
  • 129 Views
  • 1 replies
  • 0 kudos

Occulus Freezes

I have restarted my Occulus headset and it works for a while and then freezes up again. Can you please help me?katy

How to add account to oculus

I already have a meta acct and a face book acct that I want to add to my sister’s oculus but when we hit add it gives us a key to and a address to go to so I am very frustrated SOMEONE PLEASE HELP ME

Nettie71 by Honored Guest
  • 185 Views
  • 2 replies
  • 0 kudos

Resolved! Getting to files

I have plugged my quest 2 into my pc and I have the dialog for the files enabled but it will not show up. Is this because I am using a secondary account?

Controller Drift

My right oculus quest 2 touch controller has just developed drift about 1 week ago, and now it's uncontrollable, and i can't enjoy anything in vr anymore. Help!!!

Resolved! Resetting Quest one

Hello,I have two quests, 1 & 2. My older one (1) is having tracking difficulties that are not going away. I want to reset it to factory but I'm afraid it will wipe outall progress on my quest 2. Am I correct to assume this? I want to fix mine but not...

LV-426_ by Honored Guest
  • 514 Views
  • 4 replies
  • 0 kudos

Headset disconnecting and reconnecting to WiFi

My headset for the past couple days has been disconnecting from the WiFi the first 10 minutes of being in a game then reconnects. It goes back and forth like this. I’ve tried resetting the headset as well as the WiFi.

Ivypsn by Honored Guest
  • 445 Views
  • 4 replies
  • 0 kudos
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