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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How can I work in same program in 6 Oculus Quest 2 on the same time?

Hey I'm doing a project where I need to use 6 Quest 2 in Tilt brush at the same time. Facebook forces me to only have one account, so I can't make several. I just need to be apple to pay the program for each Quest 2, so I can have them to work siment...

Adding payment information fails

My son has a Meta Quest 2, but when I try to add payment information to confirm that I’m a parent, the screen turns white and doesn’t move forward. When I update the page, it starts all over again. I’ve done it on two different phones and about 20 ti...

Meta Quest app sign in loop

Just got Meta Quest 2 started to get things going, downloaded app onto my andriod phone good so far but soon find im in a endless loop of signing in..... help please!!

I brought the meta quest 2 with the game blade and sorcery but didn't receive any code for it.

I bought the meta quest 2 and the game at the same time on the meta store.I've seen people with the code in the box but I didn't.Can someone help me please.

Downloads then uninstalls

I have a problem with contractors I just bought I download it and it goes to the end and even tells me it downloaded then it disappears and makes me download again I’ve tried to restart and still not working and I don’t want to factory reset

Stuck in 1 frame and won’t turn off

just booted up my 3, it was in the AR mode and it just froze on me staring down at my legs anyways, it also won’t turn off i got my vr yesterday but i know u need to hold for 5 seconds for it to turn off, i’ve tried 4 secs, 6 secs but nothing i guess...

Reset PIN email not sending

I’m not receiving the email from meta to reset my pin or even the one time code to confirm a purchase from the store

Iron Man age rating

Iron Man is shown as being PEGI 12 but the page now says it is only suitable for age 13 and over while still displaying the PEGI 12 logo.I bought it for my son who is 12 but he cannot see it and if I look in my parent's account it says it is not allo...

Resolved! Multiple quest device question

I know you can set up multiple quest devices on one account, but would it be just easier to set the second device up on another Facebook account? Here is the scenario.Last year my one daughter got a Quest 2 for Christmas and I set it up on my main FB...

Cloud saves won’t load onto new quest

I have had a quest 2 for a year now and decided to upgrade to the quest 3. I’ve logged in and set it up but the cloud saves for game progress isn’t loading. When I look at my cloud saves for games they were all backed up when I last played. is there ...

ovr-platform-util reporting "A network error occurred. The request will be retried."

Same error for the past year. It randomly fails or succeeds. I suspect the network timeout on uploads is not set very high on the meta server side, and that it assumes you have an internet connection that can upload 2 GB files in milliseconds  Meta ...

Resolved! Shared accounts

I have had oculus 2 for over a year my mom just got Oculus 3 and I am trying to add my account to hers. I do everything the right way and then it goes to a screen that says go to auth.meta.com/device to finish and finish safety and add your requireme...

My oculus is not working

When is press the power button to turn on the oculus well it just doesn't work it doesn't turn on. Also you l know the little light next to the power button it doesn't light up even when is charging. I don’t know what happened but i can’t play. When ...

Quest3 VR and link cable issue connecting.

Hello. I just got a Quest3 VR and when I want to connect the link cable to my computer, it want connect. My computer does not have a USBC port, so I use a UsbC to USB3.0 adapter. The Quest charges fine but cannot connect. I've tried restarting, unins...

Resolved! Botched Order from Meta Store, Support not responsive

Back in December I placed an order for 2 meta quest 3's. My invoice shows 2 quests, and I was charged for 2 meta quests, but was only delivered a single quest. On December 26th I opened a support ticket, but have only received canned responses and ha...

Account issue

i need some help, we got my son an Oculus 2 for xmas and set up his account and also i set up an account as supervisor. It has now asked to verify his age, which i have done, and it now says his account is locked. We have bought games and both play b...

"Email not available"

Hello. I'm trying to update my Meta email address using https://auth.meta.com/settings/account/, I want to update to the same email i use for my Facebook account. However, the form is saying "This Email is Not Available". Can someone help?

How does my child invite me to control account if they have no device?

I have set up an account for my 10 year old (actually we have twins so had to set up two accounts, then realised they need to be linked to totally seo accounts or they couldn’t play the same games…. Arg) Had to set up a fake email address as he doesn...

Pro controllers both overheated after 15 minutes of use

So this morning using Supernatural which is also a meta product both controllers overheated and shut down. I was in a hotel with the air conditioning system blowing on me and my hands. Could not finish my workout before they went haywire.Please do no...

Stuck on Meta Logo Quest 2

I am escalating this issue because my headset stopped working after a restart. It seems like Meta might be pushing people to buy new headsets,as this doesn't appear to be my fault. It looks like a technical issue, possibly linked to a software update...

JVC lt-58ca810 casting issue

We have tried to cast our meta 2 VR headset to our JVC lt-58ca810 TV but its not finding it.It has worked in the past by pressing the cast link on the VR and searching fir the TV.Now the options are to send to the meta app and mirror it from my phone...

Testing quest 3 prior to giving as Xmas gift

Hi, I've powered up and updated two quest 3 headsets using my meta account prior to giving them as gifts for Christmas. Can my child still claim there free game and six months plus subscription. Neither have been claimed using my account.Thanks in ad...

Difficulty adding my 13 year old sons meta account to my headset

Hi I have successfully added my sons meta account to the Meta Family Centre on the Meta app, however, it is not showing up on the Meta.com/device page when I try to add it to the headset - what am I doing wrong? Thanks

Help with app store error code

Whenever I try to open a game or app's page in the app store, it shows the error code "timeout when resolving device scoped acces token." I have not been able to find any solved threads about this and there is nothing about it on youtube. I have a ne...

Quest suddenly stopped being able to stream files from Mac

It was working fine until today. Now I can’t access my files through skybox or SMB. My other devices can still access the smb just fine. I only use the quest for media and I feel like I just wasted 500 dollars

Reset pin!!!

I can get anywhere to reset my **bleep** pin. Help please

Age verification

I received a notification saying I need to verify my age or my account will be suspended. I tried to upload my drivers license but it will not let me submit it. I do not want to lose my account.

can i use a different meta account on MQDH

Can I use a different meta account on MQDH than on my headset and still use its features such as camera settings and ABD commands

Can't add a new account?

As the title says, i cannot add a second user on my quest 2. whenever i click on "add account" it basically just stays on the "getting ready..." screen forever. please help??

Left controller not working on quest2

I have a quest 2 my left controller will not pair my right controller goes in and out. I've read and followed all the suggested steps still nothing. And it has a white light that flashes 3xs. Please help me I am getting so frustrated. Thank you for y...