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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

quest 2 having boot problems

when my quest tries to boot up it has a forever dimming and lightening oculus logo and when rebooted or factory resets happen it will have a chip and a green progress bar and it will return back to the oculus logo once more. the oculus can not be con...

Quest 2 Oculus Link issues

Oculus Link for me works for a short time but I'll end up getting stuck on a freeze frame in my Quest 2 headset(time varies, sometimes I can play for 2 hours and it'll happen. Sometimes it can happen in 30minutes or even less). The frame in front of ...

Games disappeared

My boyfriend ( I'm a girl,his name is associated to my email in this) bought an occulus and when we set it up using the app it accidentally linked my Facebook to his icculus. I emailed back and fourth with tech support trying to fix it a few weeks ag...

77ray by Level 2
  • 0 replies
  • 0 kudos

Can’t Connect (OculusSetup.exe)

 Not exactly sure what to do here. I’m running OculusSetup.exe on Windows 10. I’ve just finished resetting my laptop so I figured this would go smoothly. It’ll let me accept the ToS, then it says Verifying Oculus Setup at the bottom right. Eventually...


Vr connection

Hello I have galaxy S21+ that i wanted to connect to the gear vr when i connect the s21+ by the usb-c it won't work or show anything while the gear vr works on my previous galaxy S8.Any suggestions? Thank you

Abdmlk by Level 2
  • 2 replies
  • 1 kudos

Oculus headset speakers stupidly loud at windows 1 and 10%

Seriously, I know I'm not the only one coming across this in just about every game.Are the dev team all super deaf?The whole point of a 10 to 100% scale is that 10% should be bloody quite.Instead I actually fear hearing loss from playing certain game...

Gear VR can't install, update, or uninstall games

Every time I try to install, update, or unintall a game/app, it will download just fine, but when it gets to intall, it will say "Facebook app intaller has closed unexpectedly" two to three times, and then it will just stop intalling. I couldn't find...

Rift S sensors acting weird

I've had this problem with my Rift S for quite a long time - when i plug in the headset and put it on, the sensors seem to work properly for about 5-30 seconds (different result almost every time) and then just stop working. Sometimes, reconnecting t...

Oculus Link Cable Troubles - iMac 2019 Bootcamp

Hey everyone,I've been able to get my Oculus Quest with Oculus Link working well on a maxed out 2019 iMac using Bootcamp, and using a Macbook charger USB-C-USB-C cable plugged into the thunderport plug on the iMac as the link cable. Oculus warns me t...

oculus touch thumbstick double clicks

I got a rift s 3 months ago and only now when I click the left thumb stick gently there is a click but it doesn't do nothing, but if I click harder there are 2 clicks the first one doesn't do nothing and the last one is a little bit louder and works ...

LuK0 by Level 2
  • 0 replies
  • 0 kudos

Why is the Oculus app running even after I exit it?

I've been using oculus link for the past week or so with my Quest, and I have to admit it is really amazing how well it works. Huge appreciation from me that you guys stretched my ~$400 so far in terms of value with the Quest, and gigantic props to y...

Resolved! impossible to finish the purchase

I am trying to buy the oculus link cable; When I complete the name and address fields, I hit the button "continue with the payment" (it is the Spanish version of the web) and nothing happens. I have tried with several browsers, I have removed the ad ...

Dr0PeR by Level 2
  • 1 replies
  • 0 kudos

Resolved! Oculus Rift CV1 Right Eye No longer Displays

I got my Rift Used for about $100 USD, the headset was working fine as usual but today during a game the Right display had just randomly stopped working, no reason why but It seems like a common issue, Is this just from the ribbon cables getting loos...

Weene0 by Level 3
  • 4 replies
  • 0 kudos

VR Locomotion Solutions

Hi, just wanted to know if there are any good VR motion solutions for home use, that work well with Oculus Rift. I know that this technology is still in its early stages, but wanted an opinion from anyone who has had experience with using these platf...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Unable to update address for Quest 2 silicone cover order

I recently ordered a silicone cover for my Quest 2 and entered the address where I am currently located. Upon realizing orders wouldn't be sent out for another 4 weeks, I tried to change the shipping location to the address I will be using 4 weeks fr...

Screen keeps jumping

Hello one with someone can help me when I’m playing on my oculus quest 2 the screen keeps jumping does anyone know anything about this please help

badfoxy by Level 2
  • 1 replies
  • 0 kudos

5 digit

hello i just receive as a gift a oculus quest 2 , i connected to wifi and i am at a point that i have the obligation to pair the headset to my phone with the app, on the headset i have a 5 digit code and evry time i try that code with my phone it don...

Elite Strap with Battery

My Elite strap will not charge anymore. It just started doing this about a week ago. I can unplug it from the headset and charge the headset separately but the extra battery won't charge. I have tried two cords, both of which I know work. The best I ...

I Can't change my email in Oculus account

I go to Settings --> Account --> Email --> I add new email address --> I confirm new email address --> I add right pin code --> I click to send to my mail security numberBut I don't get message from Oculus on my New mail with security numberWhat can ...


So i’m having Trouble with the booting loop where my oculus will be stuck on the circle loading screen and it won’t charge at all but when i wait a half hour or an hour i can play on it but once i turn it off it does the booting loop thing again and ...

My battery life is officially down to an hour. Why??

As of recently I started to notice that my battery was running out too fast, so today I timed it and indeed, my battery lasts only 1 hour (having been fully charged). It even used to be that sometimes I could keep playing until it was around 4%. This...

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