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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Resolved! Quest 2&3 both got Nerfed Wifi Max link today - 2401mbps down to 1200mbps - on V65.
Hello Meta Support, Today both my VR headsets halved the Wifi speed. No changes were made on my side (network,etc) its all the same hardware, configuration (SSID, etc) and topology. Yet somehow both headset's Wifi max link speed got capped to 1200Mbp...
Resolved! Referral device qualification
I recently picked up a new Quest 3. I then added a new Meta account to the device so that my daughter could play with it too. App sharing is on at this time. Now I'm wanting to get another Quest 3 just for my daughter but wanted to use the referral p...
Resolved! Quest 3 Wired PCVR Disconnects
Here is the problem: randomly the headset (Quest3) disconnects when it is in PCVR (wired) on my Desktop PC. This problem only occurs on this PC because in fact it works perfectly on a laptop PC. which shows that the problem does not come from the hea...
Storage size without app
I need help finding the storage capacity on my quest 2 without the app.thank you
Resolved! Stuck on meta on spinning symbol
I've done almost everything. And I still get this Updatingy time I reboot it or restart or factory reset and sidebar update I still get this. It's been doing it for a good 2 and a half days please help me.
QUEST 2 Pixels in the left lens right corner when gaming
I bought a quest 2 recently and it was running fine until I started playing thrill of the fight and contractors and when playing there's glitchy pixels on the left lens in the right corner and they flicker on and off however when in casting mode they...
Account suspended
Please help, how can I get back my accounts, suspended because it says i have 13 but I’ much older than this. how can i appeal?
Referral
Hello, I used my dad's referral code for a quest 2 a week ago and we still have gotten no credit. I tried to open 2 separate tickets and have gotten no response at all. How do I actually get a hold of someone? @MetaQuestSupport
Resolved! Does "Get" mean a game/app is free?
If A game says get instead of a price for the game, Is the game free? When I look at the preview for the game, it says that there is a 14 day trial. But it says get without a price tag when I look at it on the store. Any information would be greatly ...
Resolved! A Doubt about Region Lock
I have going to buy an meta quest 3 in America and setup in indiaXbox cloud gaming is not available on India but I have an ultimate account Can I still play?Using an VPN or Restricting Location access to The App
Resolved! Meta Research email authenicity.
I recently received an email regarding a Meta survey opportunity, the domain name wasn't familiar, is thus authentic or a scam?
I just bought the oculus and I am unable to get past authorization.
It will not go past continue or asking me to re log in, and honestly Im sick of doing it over and over. I spent hours researching trying to figure out issues, some as old as 2 years. You have no fixes that work? What is your issue? If you dont want p...
i cant buy stuff with my quest cash
when i try to buy something it doesn't let me and i cant even connect a billing address to it it just shows add paypal and add card but quest cash in payment options is JUST NOT THERE and i cant find anything to help me with it the only thing i can a...
VR HEADSET SAYS ITS PAUSED!?!?
My son has been using his VR headset fine for a whole year now when he tries to play his normal games it's saying it's not signed in I checked the Wi-Fi it's signed into the Wi-Fi but for some reason it's telling me to sign in to some network when I ...
Quest 2 Constantly disconnecting from the internet
Ok I have had this issue for a long time, and I cannot seem to find a fix - it's getting quite annoying. Whenever I set up my Steam Link and run it for just a few seconds, it notifies me that my quest has lost connection. Going to the wifi menu it ha...
Changed to a supervised account now my son can’t log in
Please can someone help I’m at my wits end with this, I’m in the UK and have had to add my sons account who’s 11’ to my account.This has worked and I can see him in my account but now he can’t log in on his Oculus Quest 2 App it just throws up a page...
Problems with left controller buzzing in rift s.
Hey! I have accidentally dropped my controller while i set controllers and headset on table and it started kind of... buzzing (?) i dont know how to tell it. i'll join a video of this problem. start playing video.
I have few issues. Screen/ label and contact problems
I had problem with quest 3, right screen stopped workin. I tried everything from charging to max, factory reset and all things that were in forums and nothing helped.I send information to my seller, and he told me that they will replace me my headset...
Audio problem on rift s
When i install the Oculus app (Meta quest link app) the headset starts to make popping sounds but when i uninstall the oculus app it suddenly starts working again. Xan i know what is making this problem
Quest 2 controller movement
Anytime I play a game, my controllers are perfectly fine until I try moving forward. Whenever I move forward, it makes me back up continuously unless I'm moving painfully slow. It doesn't do this with anything else. For example, if I pull up a menu, ...
Resolved! was the charging port melting fixed
hello Im thinking about buying a oculus quest 2 headset but I dont know if the fixed the melting of the charging port problem
Resolved! Paid but no order!
Hello, we've just paid for a meta quest 3 but order is showing as empty, no email confirmation of order but money has left account. Please help!
Resolved! How to set up five Quest 2 VR headsets for family gaming sessions
I'm seeking some guidance on how to efficiently set up five Quest 2 VR headsets for family gaming sessions with children older than 10. I've got just one smartphone and one phone number to work with. Additionally, the first three devices are already ...
MetaQuest3 video loop and format
Hello all,I need to have a video playing on loop on the MetaQuest3 for an exhibition. What format does the video need to be in and how do I loop it ?Thank you
Don't Buy Your Headset from Meta!!!!
I ordered a headset from Meta for my son's 13th birthday - with his birthday money - he specifically wanted this headset and has waited a while (as I wouldn't let him have one until he was 13). I now see that I am not the only one with this problem -...
Tracking lost
Had Quest 3 for 6 months. Has started recently having major issues saying tracking is lost. Takes 20 minutes of constantly resetting boundaries etc and eventually it just starts working until the next time I switch it off. The forums are full of simi...
Oculus log in: Facebook suspended?
When we got my daughter her oculus several years ago, I made her a FB account under a fake birthday. I didn’t want to log her in under my FB account and have adults thinking she was me. We have purchased games etc for her. She hasn’t played it in a w...
Quest detected as if it was connected to a USB 2.0 port despite being connected to a USB 3.2 Gen 2 p
No clue why this happens, the port and cable seem to be working fine (I'm only able to test it with my phone, and it was detected as a 3.2 device).Every time I plug it in, a device saying "Port Reset Failed" shows up on Device Manager USBTreeView sho...
Gorilla Tag audio isn’t working
So when I loaded up gorilla tag and I started hopping around I could hear people talking but I couldn’t hear their footsteps my footsteps or any other audio. Other than peoples voices, I tried turning off my mic and I got a glimpse of hope then all w...
