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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3772 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Games not downloading

yeah it was working but then suddenly it just won't download anymore I already restarted the PC and headset I even uninstall the oculus app on my desktop and reinstalled it and it still didn't work.

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Oculus Link (both air link and cable) Not working

For some reason when I go into my Oculus and I turn on Oculus link it doesn’t work and I have the Oculus app up. I don’t get it!p.s it’s has worked before on the same PC but for some reason now it’s not working

Purchased bananas

I purchased $20 worth of bananas in capuchin and didn’t receive them. What do I do?

account

Hi. I accidentally logged out of my account and when I wanted to log back in, I realized that I forgot my password. I went to the site, reset the password, but the password is still incorrect.What to do

Unable to find music videos by artist

unable to find how to navigate music videos by artists. However this was an option in 2021, but after a few updates, this has disappeared. Any help is highly appreciated.

amardj84 by Honored Guest
  • 422 Views
  • 2 replies
  • 0 kudos

Brand new package missing residentevil code

I need help getting a redeem code from my meta quest 2. It was missing from the package. I ordered the new system which included beat Saber 2 and resident evil 4. How can I get my new code so I can redeem it?

No controllers

I don’t have the controllers anymore but would still like to use my oculus.. I had to factory reset it and now it’s on the screen where I pair my controllers but as I stated above that’s not an option… it was working before with my hand. Do I have to...

Sensors can't track headset

Hi everybody, At the start, I want to tell you that the configuration process is fine and I get the Rift S to work. After playing any game or spending some time (5 to 10 minutes) in Oculus Hub I get an error, at first, my controllers can't be tracked...

Rausoh by Honored Guest
  • 1011 Views
  • 5 replies
  • 0 kudos

Black screen when i turn on my headset?

When i turn on my quest 2 it launches straight to black and the only thing i can see is the 3 dots loading screen and when i hold the oculus button to reset my position, it used to work some of the time but now it is straight to black and cant do any...

Anonymous by Not applicable
  • 375 Views
  • 4 replies
  • 0 kudos

broke left oculus controller (chipped off)

I chipped off my oculus quest 2 controller. (left). I was playing gorilla tag and hit a object in my room and it chipped of the circle object for pairing. Is it possible to fix it. (Replace?)here it broke off. Please help

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hecanfly by Honored Guest
  • 136 Views
  • 1 replies
  • 0 kudos

Day 1 goria tag bundle

Nice how I purchased this for $19.99 rcvd the receipt and it shows the launch button,but once you try it kicks you out. And the best part is it's NON REFUNDABLE... So what's up with this? Special instructions to get what you paid for or what????

replacement issues

I sent my oculus in for a RMA and when i sent it back it said to send my headset and controllers back so i did. When i received my replacement I didn't receive any controllers and also the headset will not boot past the Oculus symbol screen. I need h...

Payment method unable to be accepted

I know their are hundreds of people slamming Oculus Support about adding a payment method not working at all. And I happen to be one of them. If anyone has any tips onto fixing this and I know theirs not many people who have gotten this resolved I’m ...

i cant refund my game

when i was tryna refund the game i bought(boneworks) i accidently bought it again but it said i cant refund it even tho i didnt play it 2 hours or waited 14 days i refunded it almost imediantly,is there a refund gap(i refunded 2 games today)

Refund on game

How do I request a refund on a game we don’t like? It was played for less than 2 hours or 14 days.

Ocutang4 by Honored Guest
  • 1656 Views
  • 3 replies
  • 0 kudos

Problem with support mail and a missing

Hi, just before Christmas I ordered a quest2 128gb with beatsaber and resident vel 4 in meta store. It arrived shortly after, and i got the welcomemail with the beatsaber, and got it activated, no problem.missing in the package was the resident evil4...

Trilindra by Honored Guest
  • 260 Views
  • 2 replies
  • 0 kudos

Shores of Loki hint button

I’ve turned the game on and off several times, uninstall the app on my phone, nothing is working. The tutorial won’t go past the hint buttons, they don’t work.

Resolved! Quest 2 and Pro Controller Pairing

Can you pair simultaneously pair the Quest 2 and Pro Controllers? I would like to use my quest 2 controllers on VR accessories and Pro controllers for all other gaming.

I cannot install Meta Horizon worlds.

I have tried like Crazy to Install Horizon worlds, But there is no install button, only a "Add To wishlist".Yes, it is an Oculus quest 2Yes, I am logged on with my Meta account.No, I have never been suspended or put in Facebook jail.Yes, I am over. A...

TommyDKat by Honored Guest
  • 1640 Views
  • 12 replies
  • 2 kudos

Creating a username for a new account

I purchased an oculus for my girlfriend, I’m trying to set up her account but I can’t get past the creating a username page. The handle she wants is available, it shows a green checkmark. When we click next it doesn’t do anything. We’ve open and clos...

Wao77 by Honored Guest
  • 494 Views
  • 1 replies
  • 0 kudos

I can't click on anything

I have a brand new oculus quest. I purchase township tail but I can't click on anything. The animation is there but I can't do anything with it peri've asked in several different forms and send support tickets from different websites and I'm still st...

MeowBoop by Honored Guest
  • 231 Views
  • 2 replies
  • 0 kudos

Can no longer log into Quest 2

Evidently, my wife was the primary on the headset and now that a Meta account is required she cannot access the FB account she used for set up. We tried making a new Meta account and new password and it just keeps saying we have to log in with the ol...

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