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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44583 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Hand tracking

I’ve tried to enable hand tracking but it wouldn’t work. It would show me the policy to do it, and once I read it it wouldn’t let me turn it on at all please help!

People app not working- Pin required

Right, where to begin. The people app wasn't working on the quest 2, when I'd open it it would force close. After a quick Google search I saw a solution on this forum saying to perform a factory reset. So I did that, went through set up on the app an...

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I can’t login because of 2FA

So basically I was messing around with setting on the oculus app and turned on developer mode which needs 2FA to work so I turned that on and it asked me for the code which opened the settings app on my phone and I typed it in witch now basically I h...

Lost account

Hello, this is an alt account and I had an oculus account which had many of my games on it (before oculus deactivation) and when I tried to login into it (After deactivation) i had no luck i had always used the same email for oculus, but since the de...

Headset wont pair to computer

It constantly shows the ability to pair but then when clicked no matter what I'm doing in the oculus app, shows the infamous greyed out launch button. I have tried every possible solution, factory reset, repair, internet restart, uninstall and reinst...

Can’t log in on headset or app

I was trying to play population one and it said I wasn’t signed in. Then I tried to sign in and it said unable to load page even though I had Wi-Fi. I then tried to sign in on the app and it was taking me to a blank screen when I signed into Facebook...

Resolved! Mic Audio Isn't Capturing In Videos

For a while now, at least since November last year, it's been a VERY common issue that in recorded videos, my mic audio isn't capturing. I toggle it on every time before I start recording, but when watching the videos, I can't hear anything I said. J...

Resolved! Strap won't reach middle of my head!

The straps can loosen and tighten no problem. The problem is that the back strap does not rest in the middle of my head like I saw in all the videos I watched. When I look down, the unit falls off my head. Any advice on how to get the strap to be in ...

Secondary account not working

We've had our Quest 2 since Christmas. Has been working perfectly with primary and secondary account (mine). App sharing worked.... no problems at all.Yesterday the headset did an automatic update (V30) and now my secondary account library is empty. ...

SandraMo by Explorer
  • 3179 Views
  • 13 replies
  • 2 kudos

Resolved! Shipping

Hello, i was wondering when purchasing the meta quest 2, if i can set the address to a post office. Thanks for the answers

Resolved! I dont knoooooowwww!!!!

Hi there! So I got my children a quest 2 for Christmas, and it turns out that I like it as much as them! So I added my own account to our one headset back in May. I really thought it was best to let the kids have their personal account in there, and ...

cannot pair left controller

Hi, my left controllers X and Y buttons don't work. I've been playing like this for a while so i’m fine with not being able to use them. But an issue arose recently where i accidentally unpaired the left controller from my headset, and to re-pair it ...

Resolved! How to Complain about a Game on Oculus ?

A bunch of us are having support issues with a certain golf game based on Oculus . There are many problems with the game that are not being fixed by the developers. The dev's just ignore these issues and the game is near unplayable at this point. We ...

Mr427 by Honored Guest
  • 366 Views
  • 1 replies
  • 0 kudos

Resolved! Trigger needs calibration?

I've had a Quest 2 and the right trigger always felt off, and I finally was able to confirm that the trigger doesn't fully register a 100% press when pressed fully, despite physically pressing down just fine. So far I've unpaired and paired it again,...

Resolved! Camera app not responding

Whenever I try opening the camera app on my oculus quest 2, it buffers and then closes the oculus menu and doesn't let me open it for a few minutes. I updated my headset and it didnt work, I did a factory reset and that didnt work either. I want to r...

Help a mum out!!

Hi everyone, can someone tell me if it's possible to set the online gaming settings to UK only on metaquest2? I mean games like Gorilla tag, Gun Raiders, Pavlov shack where anyone plays. My son is getting so much hatred from American players when the...

Max3102 by Honored Guest
  • 222 Views
  • 1 replies
  • 0 kudos

Quest 2 stuck boot loop

Quest 2 is stuck in a boot loop. I'm currently waiting on Meta support team to reply back with a fix. Service ticket# 7701530 has been entered. Has anyone had any luck with the support team to date on fixing boot loop?

Lost tracking, factory reset, now black screen

I am stumped. I’ve had my Meta Quest 2 for a month. Yesterday, it got stuck on some lost tracking error screen. The controllers would not work. I couldn’t use the volume buttons to press the button on the lost tracking screen. Eventually, I had to do...

My tracking is broken

So I had my quest 2 for bout 8 ot 7 months and I’ve bin playing lots of gorilla tag and then I drop my right controller on the ground and then the controller was like buggy like it turn on for bout a hour so it works for a hour then turns off then I ...

Merge old Facebook account to newly created Meta account

I created a Meta account Before seeing that there was a procedure for transferring my stuff from the original Facebook sign in for my Oculus. Is there an easy way to have my games and stuff merged or transferred from that Facebook one to the newly cr...

VVMsparks by Honored Guest
  • 1037 Views
  • 2 replies
  • 0 kudos

CV1 game progress not SAVED

Hello I had a CV1 headset and played a lot (Robo Recall / Defense Grid 2 / Dead and burried).. Now i havbe a quest 2, In the past i remember i could use my progress in the game (after a long VR break) but now all my CV1 game progress are "Not seen/fo...

BROTHERUS by Honored Guest
  • 281 Views
  • 1 replies
  • 0 kudos

Resolved! Why do I have to re purchase my games?

I recently switched from quest 2 to the rift s and I connected my account to the rift s and I was able to download a few of my games back but I have games on my quest 2 that I cant download on the rift s and I'm confused and dont want to buy back all...

H3nta1 by Honored Guest
  • 1921 Views
  • 5 replies
  • 0 kudos

My headset smells like burnt

I just got home and I was going to put my headset on, But it smells like it’s burnt? But nothing is damaged. I think it’s because I play with the headset when it’s charging a lot, Should I take a break off of the headset or get a new one?

Nova_VRC by Honored Guest
  • 385 Views
  • 1 replies
  • 0 kudos

connecting to oculus service

So i recently replaced the internal SSD in my computer. in the process of setting everything back up oculus has not been cooperative at all. I have uninstalled and reinstalled the app over a dozen times now and repaired it more. when it does manage t...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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