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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 52522 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 not launching apps

I just got a new Meta Quest 2 and things were going good but whenever I try to play a game like Rec Room or Gorilla Tag it doesn't do anything and acts like I never selected "start" at all except for a little sound. The same thing happens when I try ...

Resolved! Air Link stopped working but Cable Link still works

I have been using Air Link ever since it became available in Beta, and I was using the Link Cable before that. I last used Air Link successfully perhaps a week ago, but today it doesn't work. There have not been any changes to my PC that I'm aware of...

Charged twice for a subscription

I was looking over my bank statements and stuff when I noticed I was charged twice, on the same day for the same subscription. I purchased Vrchat+ a while ago through my oculus account, and noticed this month’s payment was taken out twice.

Gift Card problem

I bought a 50$ gift card for my friend in UK, but he can't redeem the card. Anyone knows the reason?

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Resolved! Refund money

So I got a confirmation that my refund was successful but it's been about a day and I still have not gotten my money back, what do I do

Resolved! Cant log in to meta account because of old phone #

I have a meta accoutn with all my games and badges and I can’t log in because when I put my email and password it asks for 2fa with my old phone number that I don’t have access to anymore. PLEASE HELP ME

Lolz12422 by Honored Guest
  • 963 Views
  • 4 replies
  • 0 kudos

Oculus 2 headset not pairing after factory reset

I performed a factory reset a few days ago and then attempted to pair the headset to the app on my phone. The app stated that the device was paired but for some reason the headset refuses to leave the pairing screen. I tried uninstalling the app and ...

Resolved! Three Black Dots? Please Read

TL:DR toward the bottomI'm gathering info to work on this. I'm sore to be out 400 and until I get the money for a new vr headset this will be my new game.Here are my suspicions, after digging around the logs personally and comparing with issues found...

Sku77s by Protege
  • 10027 Views
  • 19 replies
  • 3 kudos

My left controller isn't working

So recently I decided to play some VR and my left controller wasn't connecting, I found out the battery in there was leaking and I had to replace it. After I replaced it multiple times the controller didn't want to reconnect or wake up. I don't know ...

Horizontal lines on headset

I have horizontal lines on my oculus quest 2 and this is my 3rd one I did a factory reset and it didn't do anything it really shows in light areas I this headset is a replacement I got its a older version its a actual oculus not meta and I don't know...

Resolved! Rechargeable Batteries Stuck on 40%

So I have the Anker charging dock which completely charges the headset but not the controllers. It takes approximately 3-4 hours for the LEDs for the controllers to go off, however, when I turn on the Oculus the batteries show 40%. Someone help me.

AyoGoldn by Honored Guest
  • 471 Views
  • 3 replies
  • 0 kudos

File transfer on Quest 2

Meta... any news on the gigantic bug in the Quest 2 functionality? Why can we still not simply copy files?Honestly, after 5 months (!!) of not being able to simply copy files from my Mac to my Meta Quest 2 I'm baffled by how Meta seems to be working ...

marawalb by Honored Guest
  • 376 Views
  • 2 replies
  • 1 kudos

Resolved! Can't log in to META

So I was trying to get a META account for my girlfriend. She went to meta web and clicked log in with Facebook, it says that she already has a Meta account and she needs to log in using it's mail, so when she wrote its mail, the password was wrong be...

vrboxarg by Honored Guest
  • 820 Views
  • 2 replies
  • 0 kudos

Transparent images not syncing correctly

I have had trouble having a transparent image sync to the oculus app. I can go to the files on my meta quest 2 and look at the image and it is completely transparent, but as soon as I sync it to the app it then has a white background instead of being...

Why is Medal of Honor multiplayer not being addressed?

I've seen multiple posts across multiple forums about people who cannot play Medal of Honor in multiplayer with their friends. It's been going on for a couple of weeks now. We all boot up our headsets and initially go into a chat so we can talk outsi...

Resolved! Air Link no longer pairing to PC after using different network

My Air Link connection worked perfectly for months until I had to go to a relative's house to catsit for them. While I was there I connected my PC and Quest 2 to their Wi-fi. Air Link still worked fine. Now that I'm back home, when I launch the Quest...

Gold_Pie by Honored Guest
  • 8658 Views
  • 7 replies
  • 0 kudos

Oculus support for NVIDIA RTX3050TI

We are having Issues with Oculus "System Graphics card is incompatible" new Microsoft Surface studio come with RTX3050TI graphics cards. Having issues connecting Oculus to test our work. with Cables and also Airlink.Issues has been identified in 2022...

Pantula by Honored Guest
  • 811 Views
  • 4 replies
  • 0 kudos

both airlink and link cable no longer work.

I have a quest 2 that has been working fine for months. recently I tried to airlink it to my pc and it would connect but would not launch the software (infinite 3 dot screen) initially I tried updating the quest 2. got everything downloaded and resta...

S10JuMpEr by Honored Guest
  • 583 Views
  • 6 replies
  • 0 kudos

Dropped Oculus- won’t turn on

Help! My son dropped the oculus, and now it won’t turn on. We only get a no battery symbol and the charging light doesn’t come on when plugged in. Oculus was fully charged prior to the drop. How do we fix it?

Quest1 new house

Just moved house July 23.How do I re set up my quest 1 as it won't connect to new WiFi . Updated the software a couple of months ago at my old address. Also no longer linked to Facebook.

Quest 2 won’t pair with mobile after factory reset

I made my son a meta account so he never had an oculus account. His left controller wouldn’t move so figure tracking but couldn’t fix cuz steps don’t work on Meta. Then I finally did factory rest & now it wants me to pair new controllers on screen pu...

Multiplayer setup

Can I run 4x meta quest 2 headsets on multiplayer, with only purchasing 2 of the same game and only on 2 facebook accounts, whereby one game is installed on the one facebook account and the other (same game) on the other facebook account, provided th...

Red Screen on Nitro 5

will not turn on direct mode in developers list. Up to date Nvidia drivers installed. Ran steam VR performance and all ok. The same on airplay or connection.

Quest Pro Eye tracking not working outside calibration

Observations:- Eye tracking works during calibration and testing calibration (LED's of eye tracking turn on & test shows the dot moving correctly from my eyes)- Eye tracking does not work in applications(workplaces / air link)- Eye tracking used to w...

Yellow987 by Honored Guest
  • 436 Views
  • 2 replies
  • 0 kudos

Oculus Quest 2 flashing red light

My Oculus quest 2 led light has been flashing red for several weeks now. I have tried charging it with the original power cord and plug but nothing happens. The charger cable is not damaged and I have tried different sockets and chargers. Nothings se...

Wilky555 by Honored Guest
  • 355 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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