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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't verify age

Hi- I have been trying to help my son verify his age for some weeks now. Support replies to my emails with promises to assist but then another email is then sent with another promise to assist and this repeats. The latest email was that this latest p...

help

I bought creed and it is still showing price. and it says its in my library but its not. I just bought this meta quest 3

Papamax32 by Honored Guest
  • 117 Views
  • 2 replies
  • 0 kudos

Getting Help from the Meta Quest Community

Welcome to the Meta Community Forums! The community members here are great at helping find solutions to all sorts of trouble. So if you're running into anything, or want to help others, please feel free to jump in. And if the community can't help out...

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Oculus Link & Air Link having tracking issues

I am having trouble using the Meta Quest 2 for PCVR development.On the home screen for the Quest (native) everything is perfectly fineThe unit can play games, use the home screen, use the UI, etc. perfectly without any tracking issuesAfter connecting...

App

On the pc app my gorilla tag says it has a update but every time I try to update, it won’t work and it says it fails and it won’t let me install it

My headset Won't turn on

My Quest 2 has been charging for days and I've checked the outlet and charger both work, and every time I hold the power button the meta logo shows up for half a second then the screen goes black. I don't know what to do because I cant connect to it ...

DankkPl by Honored Guest
  • 82 Views
  • 2 replies
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Moving the monitor in Workrooms Personal Office

Hi, the monitor seems very far away from the desk and is hard to read. Is there a way to move the monitor close to the desk? I tried dragging it via the trigger on the controller and pinching using hand gestures and neither moves the screen position....

beevee00 by Honored Guest
  • 2767 Views
  • 16 replies
  • 2 kudos

Meta basically stole my money. They should be ashamed.

Buckle up, this is a long one.Last Christmas (Dec 2022) I purchased two Quest 2 headsets during a holiday bundle deal, where each head set came with Beat Saber and Resident Evil 4 included with purchase. Seemed like a good deal! I called support (yes...

Sunrize22 by Honored Guest
  • 152 Views
  • 0 replies
  • 2 kudos

Asgard's wrath stuttering?

So I recently decided to actually get through Asgard's Wrath with the second one coming real soon. problem is it stutters so bad as to be unplayable. I made sure nothing else is running. I have tried the physx fix I found on redit to make sure it is ...

Why are there 2 FNAF: Help Wanted games?

There are 2 Help Wanted Games, Five Nights at Freddy's: Help Wanted and Five Nights at Freddy's VR: Help Wanted, its's such a subtle difference, and if you buy one, you get the other. Except for if you buy one of the DLC's, they do not get Bought on ...

Verify age on 14 year olds account

Hello all, Last Christmas (2022), we purchased an Meta Quest 2 for my kiddo. She was 13 at the time. I set up an account, then made a teen account for her under mine. For over a year she has been playing on this thing. Purchased a couple of games and...

Unable to open a url in oculus quest 2 browser

I have tried this URL of an x-ray image it opens on all my devices but quest 2 browser wont open and shows error of internet blocked , this is the URL :- http://122.176.21.59:9000/ftp/report_id--140--newfile.jpg

95Animesh by Honored Guest
  • 207 Views
  • 8 replies
  • 0 kudos

Quest 2 boot loop

So i wanted to play with my guest 2 but then it just started boot looping out of nowhere. It keeps restarting over and over again and i cant play. I already have tried probably everything like factory reset, letting the guest run out of battery then ...

Palm interface menu not working with hand tracking??

When I'm using hand tracking in main screenAnd look at my palms the two pinch options come up the one with the ''O'' on the right works fine, but the one on the left with the 3 lines keeps disappearing when I put my finger together and nothing happen...

Oculus link not loading games on headset

For whatever reason the headset it self with not boot up the game everything works perfectly Fine game starts on pc but on the headset it self all I see is the image of the game from the library and it says loading yet the game is fully loaded on pc ...

Restoring apps back after factory reset

Hello anyone that can help me I did a factory reset on my oculus quest how do I restore all the apps after the factory reset can anyone answer this question thank you.I couldn’t pair my right controller and that was the only way to pair it again but ...

Valter071 by Honored Guest
  • 711 Views
  • 12 replies
  • 0 kudos

Meta Quest 3 artifacts, lines, glow on right eye

Hi all, I recently purchased a Meta Quest 3 in the US while on vacation. I am from Argentina. I tested it while I was in the US and it seemed to work fine. Back home, initially, it seemed OK as well, but I noticed that often, certain artifacts would ...

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UnderDC by Explorer
  • 322 Views
  • 1 replies
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Resolved! Prime Video VR app not playing videos on Quest 2

I have just received my Quest 2 and have have been setting up the apps I have on the original Quest. Although I loaded the Prime Video VR app and signed in, videos will not play. I receive the following message:"Error loading informationWe encountere...

Anonymous by Not applicable
  • 12337 Views
  • 17 replies
  • 5 kudos

No email to redeem code for a gifted game

I am upset and my son has been waiting patiently for The Walking Dead Saints and Sinners Chapter 2 Redemption game that I gifted him through the meta app. It has been a week and no email to redeem the code. Meta support keeps sending me emails asking...

Clhar153 by Honored Guest
  • 224 Views
  • 8 replies
  • 0 kudos

How to add an existing Childs account to Parent account

My child got the VR headset for Christmas, he set himself up an account and all was well. Now he has to verify his age, he did what most kids would do put in a fake age, so I went it his account and corrected it because he later told me his account n...

Resolved! Where is the 5 digit code (setup)?

I’m trying to set up my Quest, and the iPhone app says to enter the 5 digit code displayed-but there is no code. How do I find this code?

roxyz by Honored Guest
  • 244332 Views
  • 48 replies
  • 13 kudos

This replacement process is crazy - Empty box

I started the return process about 8 days ago ok I've only had my oculus about 2 months now but I've only been able to play about 4hrs due to work oh and it tearing up showing me the lil green android guy and not coming on. Anyways the replacement wa...

Resolved! Phone notifications setup problem

I found out how to setup phone notifications a little while ago and tried to set it up. When I got to the page where it says stuff about setting it up, I press continue and it shows a loading wheel but it never loads. It eventually kicks me out of th...

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