Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 28 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Waiting almost 1 months for a replacement Quest 3

I pre-ordered the Quest 3 and got it day one. For some context, this is my third Quest, I also have two 2's, so I have a lot of experience with the product and their aupport. I have never had major problems that weren't quickly rectified by support u...

No audio from downloaded content

I have had no issues with audio until last night. Downloaded content from my laptop and added it to movies. Been doing this for 2 weeks no issues. All of a sudden I can't get any audio from. Big screen or just opening the file. Watching a movie last ...

MDOWNY by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Cannot receive confirmation code

Hello,I am very frustrated of meta support but I'm not giving up.Here is my context :I logged out of my account, I forgot my password so I tried to ask a confirmation code to be sent to my email but I don't receive it. I started dealing with Meta hel...

krill1408_1-1715197410592.png krill1408_0-1715196804859.png

Payed twice for pre-oder

I pre-ordered fnaf help wanted 2 on December 12 of 2023 and I just got a notification that I payed for it now, even though I already payed for it on said previous date! WHAT THE HELL!?!? Why was I charged again!? And I have proof! I actually have the...

can't add another account to quest 3

my dad recently got a quest 3 and i had a quest 2 but it broke and i saw the option to add another account so i tried to add my account but it is stuck on the screen that says i need to go to and finish the setup there but when i...

oculus quest 2 not working or charging

i just got the headset today its new i opened it set it up everything was alright i left it to charge got back to it and hour later and nothing no orange light or green light won't turn on even if i pressed the button for 3 minutes 30 minutes or 60 m...

clownUWU by Honored Guest
  • 68 replies
  • 2 kudos

Beat Saber won't update

I tried updating the game but it says queuing even when I have nothing downloading. Then it just goes back to saying update. I tried restarting the device and uninstalling then reinstalling. I can open and play the game however not online because whe...

Meta Quest 3 Grey screen after factory reset

HI Team, I have tracking lost issue and did factory reset from Headset as per the instructions given by Meta. But I can see only gray screen. The start-up guide is not coming up after multiple ons and offs, and i left the headset charging for 24 hour...

Playngrow by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Has anyone else had this issue?

The side piece that holds the strap appears to be cracking on the quest 2. mine has just broke apart. Who let this go through Quality Control? Anyway has anyone else experienced the quest 2 being written off as "unusable" due to the poor design that ...

Update - Child's Date of Birth

Hi AllTrying to update my child's DOB and the page states' There is a limit to how many times you can change your Birthday. Please contact us to request a birthday change'. I have contacted Meta support and been advised that they can't change the dat...

ojw.meta by Honored Guest
  • 0 replies
  • 0 kudos

Hand Tracking is acting weird

For some reason, when I'm trying to use the hand tracking, it acts kind of weird and I don't know if it's something that's supposed to happen or not.When I'm trying to press buttons, it works fine. However, when I'm trying to do the pinching thing fr...

Meta Quest support suggestion - Great service until it wasn't

I was asked to share this with the Meta Quest support team. My Quest 3 facial interface lost adjustment on one side and needs to be replaced. The support rep I dealt with via WhatsApp was very polite and helpful. I provided all the requested informat...

StormyCs by Honored Guest
  • 0 replies
  • 1 kudos

how can i use hands with PC link?

Hi, i am trying to not use the controllers while playing pc flight sims or racing.however when the oculus connects to the PC link, i lose the ability to see my hands and select the app i want to run. I then have to find the controller to click and se...

Resolved - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Missing Games

Hello, so I think I factory reset my oculus quest, and now all my games are gone. I just want to know if I can get them back!

Meta Horizon worlds

So I cannot seem to get Meta Horizon worlds on my Meta Quest 2. I checked my account status and it says I havent violated code of conduct but when I am able to find it in the store (it doesn't come up when searched for...I have to access it through '...

PuccaMai by Honored Guest
  • 3 replies
  • 0 kudos

Quest 3 controller not working in Horizon OS

Hi, my right controller stopped working in Horizon OS and I can control the headset only with left controller. When I launch any app/game, QuestLink, etc., I can use both controllers just fine. When I'm in OS, looking at the right controller and pres...

broken top head strap

After a while of playing in VR, I've noticed recently that the back of the top strap where it connects with the bottom strap was loosening, and after around another hour, the strap literally just came off, and I cant put it back on, any help?

Resolved! I got doxxed at gorilla tag

Hello I am a normal YouTuber who streams daily and today someone joined and told me my ID i checked it off-screen and it was my ID And I need if Lemming has a website to report this to him Thank youDeny

deny.5123 by Honored Guest
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors