Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Amazon EGift card not working.
Hi thereI purchased a £100 Meta Quest egift card from Amazon.When I try to redeem it all I get is an error message saying "try again tomorrow".Amazon have said I need to contact Meta to sort it out.
Consistent micro-stutters on Rift S
My headset is currently unusable due to the motion sickness these micro-stutters are causing. I've tried everything to resolve the issue, such as changing USB ports (I've tried literally every port available on my motherboard), changing display ports...
Meta horizon account added to my hacked instagram account
My Instagram account was hacked. The hacker has made a new email address and added a new meta horizon account to my page. I cannot remove the account because I don’t know the password & the email is one the hacker has created. Please can I get advise...
Question
My daughter has an account and its suspended how do i get it back?
Resolved! CONTROLLERS VIBRATING & FLASHING CONSTANTLY
Hello... I'm hoping someone can help me out please? My controller's have stopped working on my oculus quest 2... they flash & vibrate every 5 seconds... I've tried multiple things but to no avail ☹️ PLEASE HELP!!!
Oculus go can't connect
Hello ! I have a problem with my oculus go vr, I can't use it because i can make the settings on my app. When I want to make the settings, all go right until I must see a video and press continue to finish but that video doesn't work and the button w...
Instagram Account Disabled - Years Of Effort Gone
Dear Instagram Team,I am a creator at instagram with around 20K followers. 1 Month 4 Days before my account was disabled and I appealed too but till now I don't get a response back. I chat with the support team but no hope for me. I don't have any hi...
2FA Locked Out
I have been locked out of my facebook account for five years. I fresh installed windows on my pc the same day my phone broke, or at least I had not yet logged into facebook on the pc before my phone was broken, I don't recall exactly. Regardless, at ...
Resolved! Quest 3 - Voice recording won't record my voice
I've tried recording on several different games - all with mic permissions enabled, but no matter what I do, it won't record my voice. Can someone help with this or do I need to use an external mic like an Antlion, etc.? (I'd prefer not to have to do...
Resolved! Question about Two Quest 3 Headsets
I am a fairly new VR user and purchased a Quest 3 about a year ago. We decided to buy a second Quest 3 headset so my wife and I could play games together. I have a profile on the original headset but my wife doesn’t. She is going to set up one but I ...
Quest 2 V72\v74
I was using ADB to back my saved files and share between my quests. I recently wiped one due to one of them being full and went to turn the ADB on and it's not working. I have gone through these forums and looked for help and nothing has helped me. I...
Resolved! Upload age verification ID
I received an email that my account will be suspended if I do not verify my age. It said that my account will be suspended in 7 days. I really want to avoid this from happening. Where do I go to upload this documentation and what is the processes for...
Add link to Applab game
I have a demo game on Applab and want to add a button to the UI which will take the player to the full game in Applab.Is there a way to do this? Cheers!
Unable to Submit Review Request for Blocked Payout Account
Hello,I am facing an issue with my Meta payout account (ID: 1139514800215360). My payout account has been blocked, and I am trying to submit a review request to restore access. However, when I visit the provided link (https://www.facebook.com/help/co...
Resolved! Golf 5 Multiplayer
The friend I play with often turns into a left handed player with a new color hat, and the hand controls glitch. Reboot does not help. Any ideas?
Quest 2 Wifi not Connecting to home - connects to other networks.
I have two VR headsets. One is working just fine (mine), but one (kid) is having Wifi issues. Level-set - I am probably on the higher end of tech knowledge / ability to troubleshoot. I promise this is not a "dude just doesn't know what he's dong" thi...
Stuck in the endless facebook recover loop.
Hi, I really hope you can help me as I have had zero help from anybody as it stands.I was informed of a dodgy attempt to login on my facebook account and recommended to change my password, so I did, now I can no longer access my facebook account beca...
Won't Pair to app after Factory Reset
My Meta Quest 2 won't Pair to my app after a Factory Reset being applied to it, I just got a new one shipped to me from you guys, and I don't know why it won't connect. I don't want to delete my data on my account. Please help me out.Thanks.
Link my Instagram account with facebook
Instagram account registration ankur.deshwal.1650
Resolved! Talk to live chat tech support (where is it?)
I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? where do I go to chat live with support?
My world has been unpublished
I need to receive a email to re publish but nothing is being sent, I think my world goes against mature policy but need to know how to fix it..
My Meta Quest 3 Isn't Charging No Lights Nothing does not respond
Hi TeamMy Meta Quest 3 Want ChargingMy Battery Was Not Chargedi Charged it For like 5 hoursCable is Working and charged other devices But The Quest 3 Not ChargingTried Many Things pressed The Volume down Button and Power Button For 30 Sec and No Rese...
Resolved! Can't login to Meta account
Dear community,We cannot login to another account (hence I am writing from this one).After inserting the password or code sent to the email, it says it will send an sms with the code, but it never comes, even though the phone number is correct and wa...
I cant join any servers in gorilla tag.
I was playing Guardian gorilla tag with my friend, he decided to throw me out the map for a little joke but i got kicked out of gorilla tag. i rejoined restarted my headset uninstalled and reinstalled but it still didnt work. i clicked enter it would...
My gorilla tag server joining wont work.
I was playing Guardian gorilla tag with my friend, he decided to throw me out the map for a little joke but i got kicked out of gorilla tag. i rejoined restarted my headset uninstalled and reinstalled but it still didnt work. i clicked enter it would...
Incorrect email or password error when attempting to log-in
My Oculus account has locked me out, and everything I've tried just gives me the same "incorrect email or password" message, even when on the reset password page. Even when I try to log in with the original correct password I cannot get my account ba...
Limited warranty
I'm considering buying a Quest 3, but I'm a little confused about the warranty. On the website it states that the headset comes with a 1 year limited warranty but in the country I come from (Denmark), all electronics must have at least 2 years of war...
Resolved! HELP
HelloI need help please. I don't know how to get help from Meta. My Instagram account was hacked and suspended by Meta for non-compliance to their usage policy. As a consequence, my Facebook account has also been suspended. I need help to regain acce...
Issue with my Facebook account being blocked due to an Instagram account that is not mine
Hello,I'm contacting you because my Facebook account has been blocked recently, and after checking, it appears that this issue is related to an Instagram account linked to my Facebook, even though I am not the owner of that Instagram account.I would ...
