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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

nothing loading

When i try to go into my apps it doesnt load and tells me to buy games. When I go into the store it says "oops, nothing to see here!" So, please help and try to fix it in any way you can!

I accidentally deleted Oculus files!

Could someone send me a copy of the Oculus files that are normally in the program files? I accidentally deleted all of them and am trying to use Oculus mirror tool. If anyone has the files just make a copy of them and upload the copy to temp file web...

Link cable - much worse connection after 47 update

My Quest 2 upgraded itself! to newest software and now cable link connection is terrible. Stuttering, frame drops - used to be perfect... Any tips? Wait for another update?They really need to enable roll back to previous software.... It is the same i...

Stuck on meta logo

I have been Stuck on a looping meta logo for multiple hours, I have tried turning it off, rebooting it, and factory reseting it.

Controller update error

My left controller fails to update repeatedly, it no longer is functional. I've done everything to try to fix the issue but no luck. Is there a debug setting in the headset allowing me to view a log, the information presented is useless for debugging...

Lost resident evil 4 redeem code

Hey i purchased the Meta Quest 2 with bundle package my daughter got it for Christmas. She miss place the resident evil pass code no knowing the booklet was the game code to the game. Is there any kind of way we can get the redeem code.

Facebook account - hack and disabled - no way to resolve?

HelloI know this isn't the right place to be for this - but it is sheer exasperation/desperation that I am trying.At the end of November 2022 my facebook account was hacked. The hacker posted something which I didnt see but was told that it wasnt ver...

Horizon Workrooms will not open on Quest 2

Whenever I try to launch the Horizon Workrooms app, I am immediately taken back to the home screen. I have completely erased and reinstalled both the app and the entire device multiple times and still am unable to use the app. I use this app every we...

Change viewing perspective

When I'm playing Wonder I often find my viewing perspective to be facing the opposite direction of what I would like to be looking at and I'm constantly having to turn around. This does not work well in stationary boundary mode. Is there a way to cha...

Logged in with facebook, but this is a different account

Hi everybody,I have a problem with the fact that with the same data, I have different accounts on the oculus and on the website. I found a similar topic on the forum, but the administrator who answered, as I understand it, is temporarily on vacation)...

Vik_S by Level 2
  • 1 replies
  • 0 kudos

Quest Pro Controllers Grab is buggy

I bought Quest Pro controllers to play Echo VR with my Quest 2. Tracking is better, but there's this really annoying issue where quite often when I go to grab things it will instead slap (slap happens when you lightly tap). So it's registering a tap ...

Allycw by Level 4
  • 3 replies
  • 0 kudos

Downloaded Resident Evil under my account by mistake

Hello, my parents were setting up my oculus and downloaded resident evil 4 under my account vs theirs by mistake. The game can’t be played under my account since I’m not old enough per the game’s age rating but the game was for my parents not me. The...

devloper mode

I can't enable developer mode on my iPhone. Is there a way I could enable it through the desktop app?


I had to setup a new account and I accidentally deleted my meta acct. I need to transfer all my purchases to my new acct.

Trina26 by Level 2
  • 2 replies
  • 0 kudos

Resolved! WELCOME25 is just a scam

Today I was about to buy the game population one. I saw that I've gotten a notification full of games (including population one) that get a 25% discount if you use the code WELCOME25 during the purchase. But it also somehow showed that every game wou...

Resolved! No referal credit

Hi, I ordered a quest 2 on coolblue 2 nights ago and yesterday my friend sent me a referral code to get 30€ to spend in the store and I made my account and accepted it I wanted to know if I will get it or not? Please help.

oculus quest referral

I want to purchase an oculus quest 2 (I live in Germany) and my friend send me a referral (Netherlands). When I open it, it just shows me invalid country. Can you please help me with that?

Add a parent account

I setup my Son's quest 2 through the App on my phone.How do I now add a Parent Account on the same device?when I send a link to my other email account it gets stuck on the cookie concent page!!! I feel this should be easier than it isn't at the momen...

Resolved! Beat saber free download

Hello, how do I get beat saber free download? I purchased the meta quest 2 bundle on Black Friday and have not received emails or alerts regarding the way to claim this. I’ve also tried messaging directly on this forum and have not received a respons...

Microphone Problems with Quest 2 via Link Cable

Hi all,Not sure if people here have run into the same issues, but I seem to be having a never ending gauntlet of problems with the microphone on the Quest 2 when connected via link cable. I've gotten it to the point where it can now pick up my voice ...

Multiplayer does not work

Multiplayer does not work!!!! I'm not able to use multiplayer, i have already made factory reset on n my quest 2 but nothing seems to work, i have tried to use multiplayer on different games but nothing works Please help