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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 45691 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Why do I have to re purchase my games?

I recently switched from quest 2 to the rift s and I connected my account to the rift s and I was able to download a few of my games back but I have games on my quest 2 that I cant download on the rift s and I'm confused and dont want to buy back all...

H3nta1 by Honored Guest
  • 1927 Views
  • 5 replies
  • 0 kudos

My headset smells like burnt

I just got home and I was going to put my headset on, But it smells like it’s burnt? But nothing is damaged. I think it’s because I play with the headset when it’s charging a lot, Should I take a break off of the headset or get a new one?

Nova_VRC by Honored Guest
  • 386 Views
  • 1 replies
  • 0 kudos

connecting to oculus service

So i recently replaced the internal SSD in my computer. in the process of setting everything back up oculus has not been cooperative at all. I have uninstalled and reinstalled the app over a dozen times now and repaired it more. when it does manage t...

I have an error with link cable (visual error)

Hi, few days ago i bought a official Link Cable and when i used i have a problem, that visual error only happens when i use Link Cable and when i use with Air Link or using only the visor that error never happeneds.The error is that the lower part of...

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Resolved! App sharing - secondary accounts can't complete in-app purchases

Hi, new Quest 2 user here with a single Quest 2 device - successfully set up app sharing and 1 primary, 2 secondary accounts. On both secondary accounts, unable to complete purchases.I have added valid payment methods to both secondary accounts.Examp...

Bmillio by Honored Guest
  • 3103 Views
  • 11 replies
  • 1 kudos

Dummy 32 GB Used?

Hello,i discovered recently,that my headset storage was almost full,so i went to settings to delete some apps,but green bar was the biggest(other accounts),which used over 32 gigabytes which is half of my headset storage,and i cant delete it! I delet...

posazupl by Honored Guest
  • 1660 Views
  • 4 replies
  • 0 kudos

VR tracking issue & black screen

My oculus 2 came up saying tracking was lost and both controllers were repeatedly buzzing every minute or so. I could not select anything on the screen due to the controllers buzzing.so after reading posts on here, I did a factory reset after all oth...

I dont know if its a Known Issue A console issue

So basically my vr is not turning on but I can see it charge I did everything I could do is there a solution? This happened when I was playing gorilla tag and then my cousin wanted to play so I let him and then the headset fell and hit the ground dis...

W87z by Honored Guest
  • 465 Views
  • 5 replies
  • 0 kudos

Drifting controllers

Hi my controllers are drifting really badly, I have cleaned them and it hasn't made any difference, is there anything else I can get help with please ? Also do you do repairs if so how do I send them to you? Or replacements, any help would be really ...

koi65588 by Honored Guest
  • 284 Views
  • 2 replies
  • 0 kudos

Not Sending 6 digit code sms

I haven't touched my meta quest 2 in a couple months and when i went in it logged me out and even on the app on the phone and when I click log in and resend code is not sending and i know the number is correct and i tried making a new account and set...

Ytbolts by Honored Guest
  • 303 Views
  • 1 replies
  • 0 kudos

Trouble pairing controller

I tried to unpair my controller to fix something wrong with it. Now, I can’t pair it back to my Quest 2. When I do try to pair it, I only get a blinking whittle light and no vibration. I cannot go past the controller section of the start up process. ...

SnxwyVR by Honored Guest
  • 243 Views
  • 1 replies
  • 0 kudos

Purchased game from ocolus store

Hello,I recently purchased "Totally baseball" on my ocolus. I payed it the same night of purchase but for some reason, when I check my library it's not there. When I look it up in the store it tries to make me purchase it again. I logged onto my app ...

Ponch456 by Honored Guest
  • 167 Views
  • 0 replies
  • 0 kudos

Order cancelled several times

Hi i ordered quest 2 but it got canceled several times, last time i tried to order by PayPal and this got canceled too but the money was takenhere is some of the e-mail i got We are contacting you to adjust you that your code order canceled. Possible...

Kojo54 by Honored Guest
  • 419 Views
  • 2 replies
  • 0 kudos

META|Oculus|facebook login

Okay I've been using oculus quest 2 since 1-2 years no problem all perfect. One day i start my quest 2 and what I see is that I need to login to a www.meta.com/setup and all my quest 2 is now locked so I can't play or use my quest anymore. So i join ...

UhuFlingo by Honored Guest
  • 2342 Views
  • 3 replies
  • 1 kudos

Resolved! Meta Quest 2 AirLink Connected but cannot pair

Hi, i've been using my quest 2 with the airlink until two days ago, suddenly i can no longer pair, the device does detect my computer as the name shows up on the AirLink but when i click pair nothing happens, all my computer drivers are up to date, t...

Alikawk by Explorer
  • 724 Views
  • 6 replies
  • 0 kudos

Enter a code

I keep being told to remove headset and go to the website then enter a code. Where am I suppose to enter the code? I don’t see any options to do that on the website.

Beat Saber song in Beat Saber keeps saying "Failed"

I use Beat Saber for fun, physical health and to help keep my brain active due to a neurologic condition. I purposely mix up my song list so I am constantly challenged as to how the blocks come at me. Today, for the first time in awhile I played the ...

DebraFi by Explorer
  • 742 Views
  • 1 replies
  • 0 kudos

Resolved! air link wont connect and work properly.

it was initially a lot of lag, even with a good computer, almost all the time. it had never done this before. so i unpaired with the oculus app, and1: my quest 2 still shows an airlink connection, which shows not connected, but it still there2: i've ...

Screenshot 2023-07-29 195604.png
BubbaQ5 by Explorer
  • 851 Views
  • 8 replies
  • 1 kudos

Identifying PTC vs Release versions

Is there any way within the headset to see whether you are running a PTC version or the official release software version?I want to opt out of the PTC but my understanding is that unless you have received the full release after the PTC version you we...

Quest 2 send no Bluetooth signal

HiGot Headset today but it send no signal via Bluetooth. Others devices I can find one Phone and tablet but not the Headset. Could anyone Help Many thanks

I didn't get something I need

So i was talking to a friend and I was talking about my hair always get in the foam face support and they said that there sould be a cover which everyone got for free but I didn't so if you can please try to send one please.

Meta quest bought game not showing up

So yesterday I bought a game and started playing it, and the next day I log on and it is not in my apps, and the audio is playing for the game. It said in the store that I had not bought it. Are there any solutions to this?

overwood by Honored Guest
  • 272 Views
  • 2 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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