Featured Posts
Forum Posts
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
360 degree video - keeps showing ghost window
I’m using the meta quest 3 at a tradeshow and can’t seem to set it up so that when a user picks it up it starts working on its own and the 360 video automatically plays in full view. At the moment the video viewer window inside the goggles opens up a...
Resolved! Newest Meta Quest 2 Software Update
Hello, does anyone know how big the next Meta Quest 2 Software Update will be? And, do you know if it has already come out, or when it will come out? I am just curious.
Resolved! Can't add gift card as payment method
Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. ...
Meta quest 2
My account was suspended and I soon put in the right information, I got an email saying that my account's restrictions were off but when I turned on my Meta quest 2 it said that I have to wait until June 2 is there anyway to fix this
Son locked out
Hi my son's account was suspended and he's been locked out so what do I need to do to get his account opened back up? I tried making him a new account and get all his stuff sent over to a new account with the parent or guardian account, but as I was ...
Quest 3 graphics downgrade since last update?
Has anyone else noticed more jagged lines, shimmering and blurriness since the last update? Feels like the graphics have been downgraded.Painfully obvious on PCVR but even my Quest 3 games are experiencing this issue to some degree.I thought maybe I ...
Please help me - can't play Gorilla Tag
Hey I cannot play gorrila tag at all I am not banned I have no cosmetic and I can't join a room it also seems to affect my other games to can you fix it.
Resolved! Cant log in to Oculus app PC
Ive uninstalled and reinstalled the Oculus App since i got my headset a month ago and i still cant log in to it. I enter my correct email and password but it wont let me log in. When i click on the other options it doesnt open or load the log in on m...
Game not starting (IB Cricket)
In the dressing room, I am unable to click the start button. No options, nothing. I'm stuck in the dressing room.
Can't access behind the 5 digit numbers
In the phone meta app it shows like this enter the 5 digit numbers you see in the headset when i do that it loads then start the same thing over and over again no access, did most thing logged out / in turned off bluetooth factory reset same message ...
Resolved! Is my laptop compatible? I need to be sure.
I currently own a brand new Lenovo Ideapad 3 with an RTX 3050 Ti and a Ryzen 7 5800H with Radeon Graphics and 16 GB RAM. When I open any game with AirLink, the game runs perfectly for about 30 seconds. After that, it freezes in place and the area aro...
Resolved! Quest 2 unusable
Trying to use my Quest 2, all I see in the headset is "Generate a new code" which does nothing.
MetaQuest pro headset not charging on Base
This is the second replacement that has been sent ...My headset will not chime/show a charge status light while on the charging base/dock. It does charge if I use the charge cord ONLY and not the base. Controlles do charge when on the base.I have rep...
Will support please do something about this
I've been having the issue completing purchases. The whole " suspicious activity" error is happening and ive reached out multiple times over the past week with no success. This "specialist team" stuff is a joke.
Meta asking for my ID to verify my age but won't accept my ID and there is no way to resubmit.
I got an email from Meta asking for me to verify my age but submitting a photo of my ID. I did this and then got an email saying they can't use the ID I submitted. It then says to make sure there is no glare and that the full ID is visible. There is ...
Quest 3 wouldn't 'log in' and after reset will no longer pair.
My Q3 headset (engineering sample) asked me to log back in on the app, but refused to do so. Resetting it I have attempted to pair it with the app on both an Android phone and iPad. It will connect to the wifi and be 'recognised' and then attempt to ...
CONTROLLER PAIRING PROBLEM
My meta quest 2 does not work, it starts normally, however it hangs on the screen where we start the procedure for connecting the 2 controls. The Oculus doesn't recognize the controls, I've already changed the battery, disconnected and connected via ...
Resolved! Cloud backup
Hi,My quest 2 has failed to perform a cloud backup since Dec 16th in spite of being left in standby mode and connected to the charger and WiFi. Up to that point it worked perfectly fine.I’ve tried turning off Cloud backup earlier today, shutting the ...
Remove credit card from quest 2 head set
I put my credit card in my daughters quest 2 headset to buy her one game. Now there’s no option to remove my card
Cloud Backup Not Working???
Hi, I have cloud backup enabled, i have used cloud backup previously, the last time was April. I have since tried backing up again a few times in May and nothing shows up on the website as backed up although i have been playing lots and getting to ne...
Ummm i still cant log in ?
Im trying to connect through the mobile and its stuck at pair code "enter the code then it says enter it again" literally a loop, what is going on here? Hey Meta listen THIS IS A TOY A GAME can you chill out with this billion security measures ? do t...
Unable to add my card as a payment method
I've tried adding my card on my quest 2 and it didn't work.I downloaded the IOs meta quest app, and couldn't add it thereI tried adding it on my desktop, on the meta quest website. Both on Chrome and on Microsoft EdgeWhat can i do?I've made sure all ...
Meta Quest 3 Wrist Straps Replacement
So recently i have lost the wrist straps that came with the controllers for the meta quest 3 and was wondering if there was any chance i could get a replacement for them since i have been looking for a pair of some replaceable wrist straps on some on...
Resolved! V60 update introduces RGB and white lines of artifact flickers while streaming PCVR
Happens while using both SteamLink and Virtual Desktop. No matter if i use h264 or HEVC, these artifact started to happen after updating to V60 on my Quest 3.
Resolved! Merged accounts already but what about purchased games/apps?
On previous years i had my oculus account and i have purchased some games. Then i have used facebook/meta account and i have purchased some more games. Now i have merged these two accounts in one Meta account but i can see my older games on meta (ocu...
How to remove a meta quest from my account
My meta quest 2 got stolen so I bought the meta quest 3 I want to remove the meta quest 2 from my meta quest app account
Resolved! SOMEONE PLS HELP ME!
MY HEADSET WONT PAIR TO MY HEADSET AFTER THE META SERVERS BEING DOWN AND THAT WAS 3 HOURS AGO :(((( HELP ME PLEASE I DONT WANNA BUY A NEW HEADSET (I’m on quest 2) Here’s the video which shows the issue im having :WATCH IT FIRST BEFORE HELPING:https:/...
Meta threatening to steal my device from me in order to "migrate" to a meta account?
How hard is it to let us who purchased Oculus products for the fun autonomy of an android system? If I wanted a pseudo apple, constantly connected to socials, Vr for dummies headset, then I would have bought into the apple ecosystem. Edit: I own an O...
Oculus quest 2
Who do I need to get a hold of my oculus quest 2 melted the plastic just a lil bit around charging port I do not have warranty just got it two days ago someone plz help my kids love this thing
