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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Progression bug in Saints and Sinners Retribution
I have the mission early on where you have to investigate the generator room when the truck drives off and it won't let me look at anything when I get to this point everything starts flashing and I can't investigate it further, I've tried killing mys...
Multipe Mirroring
Hello, I have 4 Meta Quest 3 that I have registered on my account. Is multiple mirroring planned? Having 4 people play Cook Out or Demeo or others without being able to see what's happening on each person's screen to help them get started... it's ann...
Resolved! New device code error and games won't start
When we turn on the quest 2 the games won't start. The device is listed in our app, but it won't connect. When we click the get new device code, we get an error message saying to try again. The headset and phone are on the same internet and Bluetooth...
Redeeming when you have 2 profiles
I have 2 accounts on one metaquest 2, but when I go to the metaquest app I can only use redemption codes for the main account. How can I switch to the 2nd account to redeem codes?
Resolved! Viewing self created 3D photos and Panoramas in any app on the Quest.
I find it odd that there isn’t an app to view 3D photos nor panoramas I upload to my Quest. I tried the Quest Viewer and it show the SBS image but doesn’t give the option to view it in 3D. For the panos, it says the jpeg isn’t recognized. Could that ...
Quest 3 not charging when using wired Link
I'm trying to use my quest 3 pcvr. I don't expect my q3 to charge when using pcvr but it should atleast hold the charge. I don't know if it is my PC's limitations or the cable's limitations. Please help me figure it out.My pc:motherboard: asus prime ...
Resolved! Cannot download XBOX Cloud Gaming (Beta)
Simply, a supervised account cannot download it, it simply shows GET which is not selectable.So via the Meta app I have installed as parent, I selected a supervised account and allowed it on that account.I can see it as allowed and I can block withou...
Broken Wrist Strap
Where do I find a replacement Controller Wrist Strap? My kids have broken one and I need to replace it.
Meta locked me out after i sent my ID
I sent in my ID i got an email back said they accepted the ID and i should be able to log in. Once i try to on the headset it asking for a device code. then when requesting one says "an error has occurred please try again" i contact support they tell...
PTC v63 - Quest 2 stuck at login screen. Controllers buzz on start, no controllers or hand tracking.
As per the title. I turned on my Quest 2 today, which has latest V63 as of Feb 21st, and it got stuck at the login screen.The controllers buzzed when the headset was turned on, but on the login screen the controllers would not appear, and hand tracki...
Help need
I'm trying to get rid of this page on my oculus that says "log back in on another device when I already have 1. An work account 2. The app and 3. One account with my quest 2
PTC v64 Update issues and improvements
I am on PTC update version 64.0.0.464.370.584939916 (see bottom photo) I updated today 4/5/24, Scoped storage still not fixed(see the top photo). It has been weeks even months since I have seen my beloved Android folder, my hope of ever seeing it aga...
6 Month Game Sub
Hi, so I decided today to sign up for my 6 month Meta+ sub that I got with the Quest 3 512mb model, however when logging into the Oculus app I only get the 1 month free trial option. Tried a search but have not found any solutions as yet or a meta he...
Connecting Oculus Quest 2 to my laptop!!!
Hello there, We are having a problem to connect Oculus Quest 2 to my son's laptop via usb - c cable.His laptop is specifically for gaming yet no luck with connecting an Oculus. Any help would be much appreciated !
Connecting, tracking and controller
Hello I haven't had my meta Quest 2 for more than 5 days. I came home one day to use it and it told me it was having a tracking issue when I put on the headset. I tried to click okay but I've noticed the controllers weren't connected but they were on...
v1 Oculus rift nvidia gtx 4090 no support?
I decided to plug my old Oculus Rift VR into my new build and it just causes my main display to flash. If I VNC from another computer I can use it. Is there no support for GTX 4090? I have to disconnect and hard reboot to get my displays back.
Resolved! Quest 3 not recognizing .mp3 or .m4a music files
I copied over both types of files into the "Quest 3\Internal Shared Storage\Music" folder and the headset will see the files in the file app but won't play them. Options when clicking on the 3 dots on the file only shows the options "View Info" and "...
HELP! Says my photo id isn’t big enough!!
I have had warnings saying I need to upload id , my mum uploaded her I’d as she oversees my account , it was refused as it’s down as me . Now tried to upload a screenshot of my passport and it won’t load as it says file too small!!!!! I am running ou...
How to disable Bluetooth on Quest 3
I need to disable bluetooth. I don't care if certain features don't work. I need to use the headset for multiple hours of computer work in Horizon Workrooms and want to avoid the radiation emitted by bluetooth and also Wifi (which I can disable).Any ...
Pairing problem
Hi I have problem pair oculus with my device. I try my phone and iPad I try factory reset nothing is working any additional optionthanks
Re: I can’t log into oculus in my pc
I can sign into the app on my computer that runs Windows 10 and also the Meta Quest platforms. However, ANY computer or laptop that runs Windows 11, I cannot sign into. I’ve also had this problem working with colleagues and students. Please advise.
Quest 2 keeps losing 5GHz wifi! Keeps disconnecting
After a while of use, my Quest 2 will all of a sudden say it's not connected anymore, and when I go to wifi, all the 5GHz networks are now missing! I then only see the 2.4GHz networks. A reboot fixes this but it's happened over 3 times now. Is this a...
Video microphone
Hey mata would love if you could help me with when I record a video it won't let me use my microphone but I can hear my friends
Resolved! How to remove a quest from oculus-app??
Since I had a battery related issue with the new quest (didn't charge), I've had to exchange the quest. New one works great. But now I have two quests in the oculus app. The old-broken-one, and the new one. How do I remove the old one from the oculus...
No Meta support for Parents to 1) Gift an In App Purchase & 2) Have your kid 'Ask to Buy' something.
There is currently no Meta support under Parental Supervision to 1) Gift an In App Purchase & 2) Have your kid 'Ask to Buy' something. So if you gift an app and your kid wants an in app purchase, they can't get one. If your kid want's to buy somethin...
Resolved! Intense Intermittent Stuttering on AirLink after Newest PC App Update
Hello,As the subject suggests, after the latest update to the Meta Quest App (Previously Oculus PC App) I've been experiencing extreme stuttering issues when connecting over AirLink with my Quest 2. It will run normally at 200 Mb/s bitrate for ~20 se...
Problem
Today I logged in my account on meta quest and found creepy photos that I 100% didn’t take. Can someone help me?
Problem with air link and link with cable (meta quest 3)
Okey so first things first is that I want to play steam vr games but I can’t because when I’m trying to link my meta quest 3 to my laptop it won’t show up my pc in Quest Link. That’s why I need your help or meta quests help. Yes I have watched tutori...
Display not working
My oculus was working fine. I was away for week when i cane back and went to use now my display is not working. I made sure my graphics driver is updated. tried uninstalling and reinstalling oculus software. I get random it is connected , but then sa...
Son's account suspended
I am seeing more and more accounts suspended. My son who is 12 just had his account suspended. I tried to per Meta instructions on their website, to make his current meta account a child's account but that didn't work and nothing we paid for transfer...
