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Forum Posts

v66 PTC - Stuck in black screen after existing an app

Bug report (v66 PTC): not always, but happened several times already since I got this update, when I quit an app or game I'm stuck with a black or camera view, all I can do is double tap the headset to switch between them. Long pressing the menu butt...

Goebish by Honored Guest
  • 1003 Views
  • 2 replies
  • 0 kudos

Guardian size limit

I have a large space and can draw my space but it's really annoying when a corner gets cut off because It's not perfectly parallel to my room. Which bring me to my question? Why on earth is there a limit? You got to be joking! I'm on Quest Pro.

Black box in Horizon World

I keep finding myself going into a black box. I have the most recent update available to me but it seems to have gotten worse since updating my headset. Do anyone have advice for this issue?

Resolved! Windows keeps defaulting to Oculus Rift audio

Every time I sit at my computer, I have to switch my audio output from the Rift to the computer speakers. How do I stop the Rift from fighting for priority here?

Anonymous by Not applicable
  • 13040 Views
  • 10 replies
  • 1 kudos

Star Wars galaxy’s edge won’t work

So I’ve bought Star Wars, got it working for a brief time (enough to do the tutorial) then when went back to it later the app wouldn’t launch, just gets through the titles and goes black. I uninstalled then reinstalled the game, again it worked (but ...

Multiplayer Games need group search!

Ahoy! The other day it occurred to me that it would be useful for some multiplayer games to have a group search function. Players can then create posts that other players can then respond to in order to create a group. What do you think about it?

gray screen

so i need help, i went to play vr and turn on my quest loaded up like normal had the meta logo than the 3 loading dots then nothing just a dark gray screen , iv tried a factory reset but dont know what to do

Air Link is HORRIBLE

Can someone explain to me why Air Link is so bad? I've had my Quest 2 for going on 2 years, and I just used Air Link for the first time. I was blown away by how AWFUL it was. I've always used Virtual Desktop or Quest Link with a link cable, which wor...

Zephlar by Explorer
  • 958 Views
  • 2 replies
  • 0 kudos

How to start over if Child account setup is with wrong email

I recently entered my child’s info which will be supervised under my account for the quest however I mistakenly entered for his email a @Gmail instead of @outlook.com so the confirmation code being sent is going into the abyss. How do I erase his acc...

Sco2020 by Honored Guest
  • 1124 Views
  • 6 replies
  • 0 kudos

Locked out of Meta Quest 2: provide work email

Header says it all. I was locked out of my device after spending roughly $300 in hardware and another $200+ in software. I was requested to send my ID (drivers license) which I did twice. Then was locked out of my meta quest 2 with a requirement to p...

Resolved! MAY30 code not working

According to a Meta posthttps://www.meta.com/blog/quest/ready-set-save-code-may30-memorial-day-salethe code MAY30 should apply at checkout for Cubism, but it's not working for me. I'm getting the error "This code cannot be applied to your order". Any...

mmatessa by Explorer
  • 1451 Views
  • 5 replies
  • 1 kudos

Requesting a replacement from a different country

My left controller has been faulty, and all the troubleshooting steps didn't help. I went to request a replacement, for which my controller was eligible. But turns out, my headset is locked to France, a country that I don't live in, because it was a ...

RedJeanne by Honored Guest
  • 707 Views
  • 3 replies
  • 0 kudos

Username stuck

Username change just saying "try again later" when I try to change it it has been 6 months and I've tried everything on the oculus on PC on browser mobile nothing works

White dot in middle of screen

Every time I turn my oculus on it goes to the passcode screen and there is a white dot. Every time I press my controllers buttons it just turns blue and the dot is in the middle of my screen and the only way I can move it is by moving my headset and ...

Resolved! Waltz of the wizards ground issue

We got this game today and when we start we are like 10 feet above the ground and can't interact with anything. We have tried resetting the boundary and resetting the floor and nothing is helping.

META QUEST3 錄影發生失敗

在目前版本中執行錄影,大約錄超過5分鐘,就有機會出現錄影失敗,錄出來的檔案會有很高的機率沒有聲音,或是部分失去音效甚至沒有影像...是BUG嗎???請快修復!!

Pihiko by Honored Guest
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Can't unlink my headset from my account ... no delete button

Hello,I factory reset my quest 2 and can't delete it from my account.I did set everything up and tried to delete it before doing another factory reset, but again ... I don't have any delete button available beside my device, just the serial number (i...

Marogold by Honored Guest
  • 2734 Views
  • 15 replies
  • 0 kudos

Unable to get PC link to work on meta quest 3.

6 hours later still on text chat with tech support no help just the same circle. Did factory reset uninstalled software will connect to phone but will not connect to PC. Connected before but no longer connects. Tech support needs to be able to talk t...

Resolved! 2FA issues, cant log in

So, very recently I was Helping my brother sign into his account (the one I am on now) And I logged onto his account on my meta quest app. But now i cant log into myheadset nor my meta quest app because i no longer have a phone number that is affilia...

Missing World Chat feature

So yea, in the Meta Horizon World app, I’ve noticed that the World Chat feature and icon no longer appears in both the setting and wrist menu. I wondering if this is an issue on my end or this is a sudden change for all Meta Horizon users. Any help a...

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