Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 66281 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 Kabel link funkioniert auf einmal nicht mehr

Hallo!meine VR Quest 2 hatte immer gut funktioniert nur seit gestern verbindet sie sich nicht mehr mit dem PC.Airlink funktioniert und sie lädt sich mit dem Kabel auch auf nur verbindet sich nicht was komisch ist.Habe alles aktuallisiert und neu inst...

YaYEETah_0-1694244896926.png
YaYEETah by Honored Guest
  • 690 Views
  • 4 replies
  • 0 kudos

Oculus Quest 2 charging issue - smoke

My son's Oculus Quest 2 gets extremely hot when charging, to the extent that smoke appeared, the casing around the charging point has melted a little and I stupidly burned my thumb on the charger. Yes, I shouldn't have touched the metal but I did!Any...

REFDREFD by Honored Guest
  • 5251 Views
  • 7 replies
  • 3 kudos

Compound on Quest 2 Frequent Freeze/Crash

Hi! Was enjoying Compound on quest 2 quite a bit, but the game has started crashing frequently.https://youtu.be/cXiGt8jcAJE?t=955Here is a video (not mine) of what it looks like. Image freezes up. You can still look around but see black edges. I trie...

Laserapa by Honored Guest
  • 933 Views
  • 5 replies
  • 0 kudos

Any online apps are taking incredibly long to load

I use a standalone Quest 2. The store takes a few minutes to load as well as any app similar to that like explore or even opening my own account. Games like VRChat and Pavlov take a good while to load then just crash and force me to turn off my heads...

Lambdad by Honored Guest
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Rift-S Bricked by V.26

I purchased the Rift-S from Best Buy in Dec 2020. The unit stopped working within 3 months due to the software release v.26 I went through the support process. I have been sent a cable and 2 replacement headsets. None fixed the problems. I have tried...

Resolved! Major flaw with new accounts for minors

I bought the original Oculus Quest for my children in 2020. My son, who was 10 at the time, fell in love with VR gaming. My youngest daughter coveted the Quest, but she was too young to handle it responsibly, so she was not permitted to use it.In 202...

Son with Disabilities

Hi, I need help, My son has multple implants in his brain as well as very low neck strength which conflict with Oculus’s weight as well as the support bands and straps. He feels left out if we are enjoying the oculus (which we do.) I do have an idea ...

Oculus one right controller tracking

So I hit my right oculus quest controller on something on accident and I got it many times on accident it it worked fine but when I did it again it just went berserk flying everywhere please help

Spoon56 by Honored Guest
  • 349 Views
  • 1 replies
  • 0 kudos

LED on controller flashes non-stop

Could someone please tell me what’s wrong with my left controller I’ve cleaned it and restarted it and the led flashes rapidly non-stop could someone please help me

Resolved! Problems to install games/Apps on headset

I bought a game and downloaded it. However, I only had the option to save on the PC, not on the headset, otherwise it didn't work. Since the game is table tennis, it makes no sense to play it only with a cable connection. If I want to specify a diffe...

Resolved! quest cant find app nor pc

i tired to use my quest today but i was not able connect it to my PC later i did a factory reset and now the app cant find the headset either

Начать игру

Давно не играл не могу начать ,обеваю очки не могу сделать рестарт 

79387 by Honored Guest
  • 316 Views
  • 1 replies
  • 0 kudos

Need To Improve Support System

Hello Meta Facebook TeamAs Per My View of Point Meta Facebook Support System Is Too Weak. Meta facebook team Not giving any response on email. Lot of facebook instagram user facing problem while login.. why facebook disabled user account without any ...

Can’t set up account for 11yr old

We bought my 11yr old son a Meta Quest 2 headset and while I can set Up an account for myself and login to play, I can’t create one for him to add him to my family centre/parental supervision. Every time I try to set up his own account with his email...

Resolved! Game update stuck and can't be cancelled on Quest 2

I just bought The Walking Dead and wanted to install it, but it seems that Oculus started to update few games by itself after boot and now is stuck on Dash Dash World at 33,23MBs. I saw it updating Walkabouts Miniglf fine just before that, but when i...

Pshemson by Explorer
  • 14120 Views
  • 8 replies
  • 0 kudos

Errore

Salve qundo provo ad accedere all app oculus che ho installato dal samsung gear vr, appena metto le credenziali mi dice errore di rete.Ho già provato a cambiare connessione, ma continua a darmi l'errore di rete.Se potete aiutarmi vi ringrazio.  

20230908_201253.jpg
arbr.h by Honored Guest
  • 295 Views
  • 0 replies
  • 0 kudos

RTX2050 Graphics card is not compatible

Hello guys, my newly purchased notebook is i5-12500h, and the graphics card is NVIDIA RTX 2050. After installing the Oculus client, it prompts that the graphics card is incompatible after startup. I checked that the RTX 20 series are all within the s...

coolpine_0-1652441218408.png
coolpine by Honored Guest
  • 6176 Views
  • 4 replies
  • 0 kudos

Boot loop

I have tried every method of fixing it, and I am going to move onto a factory reset in a little while. I just wanna learn the proper procedure, and if there is any way to save my data or be compensated for the losses

Hi, I was trying to enable developer mode.

When I enabled 2fa and reloaded the tab it asked me to verify by using one of the methods. So, I clicked 2fa and it directed me to my account settings and it showed that 2fa was on but I still couldn’t verify my account.

bob50of by Honored Guest
  • 244 Views
  • 1 replies
  • 0 kudos

Refunded

I refunded a game and it didn’t give me my money back and it said it approved

Workrooms Zoom integration screen share audio not propagating

Hello,We've been having a weird issue with the workrooms Zoom integration where when screen sharing audio doesn't propagate between the mediums.What I mean by that is, if screen sharing is done by a VR participant, other VR participants can hear the ...

coolbaluk by Honored Guest
  • 967 Views
  • 8 replies
  • 0 kudos

I need help - lost access to account

hello oculus, unfortunately my account was hacked and restricted it contains my favorite game kingspray grafitti unfortunately I don't have the financial power to buy it again I don't know if you can do anything but I would like to play it again plea...

ThsVhs by Honored Guest
  • 388 Views
  • 2 replies
  • 0 kudos

Controller Tracking Issues

Hello, 1 month ago my right controller got an issue, i paired it with the app around 10 times and changed the battery 5 times, still nothing, my controller vibrates and turns on, but in a game (ex. Gorilla tag) my arm is stuck but i can move my finge...

l3shmo by Honored Guest
  • 578 Views
  • 4 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels