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Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 Lenses not showing anything.

I was playing some late-night Gorilla Tag, just about to get off, when suddenly the lenses started flashing white and glitchy stuff. Soon enough, the left lens stopped showing anything at all. Then both lenses stopped showing anything. There is anoth...

TudDaWoof by Honored Guest
  • 0 replies
  • 0 kudos

No Controllers for quest 2

So my friend gave me his quest 2 but with no controllers and I had to factory reset it so I'm stuck on a screen that says I need controllers to continue but I don't have controllers and can't buy any. What should I do?

dcs flight sim

Hello , i am looking for new vr helmet and would be interested by meta quest pro , or htc vive pro , will it be working with the dcs program , anybody experience , all advices are welcome . Thanks for responses

Forced to make and merge Meta account with Facebook account

I installed Oculus on new computer and was forced to make and merge my Facebook account with Meta. Now, when I log into Oculus software it no longer recognizes any of my previous purchases. It seemed to overwrite my existing Profile information. My p...

Problem with my pin

My device says my pin is wrong now .. and now it won’t let me purchase games also won’t send me a link to reset my PIN number .. and also a few days ago I was able to purchase a game and I have the receipt number but it’s not downloading .. I have a ...

Headset won't recognize account

Hi everyone, I recently created/updated all the needed accounts to access the VR. My headset shows up in my account but my account doesn't show up on the headset. Its asking to give the code when prompted. The problem is I'm not prompted? Can anythin...

Referral Acceptance Page "Something Went Wrong"

I made a new account to accept my friend's referral code, but when I click "ACCEPT REFERRAL" it goes to a "SOMETHING WENT WRONG" Please try again. I've tried multiple times on multiple devices. I have not registered a device yet on my account.

Diggle_10 by Honored Guest
  • 2 replies
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Bonelab mods on secondary account

I can’t find a way to get mods for bonelab on my secondary account on my headset. I have tried accessing the files on my pc but I can’t. I have switched to the primary account and accessing the file but I can’t. I have even tried installing it on the...

Epic rollercoaster froze during installation

My epic Rollercoaster game froze during installation. I have tried all of the troubleshooting recommended with the exception of factory reset. I don't want to lose all of my level progress in my games, so I don't want to have to do a factory reset. M...

unable to travel

I was online an everything was fine 4 hours ago, I come back from work and I am unable to travel to my created worlds... is there a fix or a meta employee that can assist me so I can get back to creating my worlds?

monty512 by Honored Guest
  • 3 replies
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Oculus won’t stay connected to Wi-Fi

my oculus quest two won’t stay connected to my home Wi-Fi anytime I try to play a online game. It was fine up until late afternoon yesterday. But it will stay connected to my hotspot only for a little bit and when it disconnects, it’s the only device...

Referral Program 2nd person

With Meta everything is Beta . I am really enjoying my product but I think we could do a better job on the referral program as to many people are having difficulties getting that $30 credit. I have referred several people to make a purchase of this ...

My grandson can't cancel his account deletion.

My grandson, who is on the autism spectrum, received a used Quest 2 today. Somehow he clicked on :"delete account" accidentally and now he appears to be locked out of his account. We've both tried to follow the general instruction to click on support...

Left Controllers not recognized by Oculus 2.

Dear Meta,My Oculus 2 VR unit recognizes my right controller, but doesn’t recognize my LEFT CONTROLLER. I have attempted several new batteries in the LEFT CONTROLLER with no luck.Can you help?Many thanks in advance.Leigh.

Notters69 by Honored Guest
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Beat Saber Redemption Code

Hello, I purchased a Meta Quest 2 and it was delivered today. After setup I attempted to purchase Beat Saber in the store but it says I should have received an email or notification with a code for a free copy that came with my purchase. I have not r...

Melaure by Honored Guest
  • 1 replies
  • 0 kudos

Black screen

I have an Oculus Quest 2 and I just wanted to play some games turned it on can I got a Black screen but can tell it’s turned on and then it goes into the mode of whenever you take off the headset but I’m still wearing it so I did all the troubleshoot...

Referral not working

 I accepted my friends referral but I didn’t get my $30 and my friend didn’t get his. It has been almost a week and I still haven’t gotten any money 

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RozStein by Honored Guest
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Meta Quest Pro Support in Germany

Hello! Can you tell me, if I will get support in Germany for my Quest Pro which I bought from Especially if something is defect and I have to send it in? Would I get a replacement device if it’s necessary?

no referral credit

So I recently got a quest 2 headset. Before setup I used a friends referral code, yet when I go to buy a game I can’t seem to use store credit to buy. It only gives the option to pay by card.

Kineki by Honored Guest
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Joystick cover

I have a broken joystick cover on my left quest 2 controller. Can you buy just the cover or does the whole controller need to be sent in?

R.J.C.33 by Honored Guest
  • 1 replies
  • 0 kudos

Facebook Account Disabled

My Facebook Account was disabled on December 22, 2022. I do not know why. I did not violate the terms of service and I have been unable to submit what was asked for. Someone hacked my account and posted pictures I cannot see. I would like to purchase...

Quest 1 Completely Black Screen/Three Dots

My Oculus Quest 1 has been stuck on a black screen for a few weeks now, and no solution I've found seems to work. Whenever I boot it up, the screen will show the Oculus logo for a few moments, and then the three loading dots. After that- nothing. Whe...

Dmonstr by Honored Guest
  • 8 replies
  • 1 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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