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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

"couldn't calculate the tax on your order" error message

I have not seen a satisfactory solution to this issue: I purchased a gift card on Amazon (I bought a gift card specifically so I wouldn't have to enter my credit card info online.), redeemed it in the Meta store, see the funds in my Meta wallet. I go...

Email gunna get banned

Just bought set up download 2 games played them when done had email I was gunna be banned if I didn't dispute it and I can't find how or where to dispute!!!!

MAGYVER by Level 2
  • 1 replies
  • 0 kudos

Air Link not connecting to PC

Hi. I recently got a new PC and I am having a real hard time getting my Quest 2 to connect to it via Air Link. It works over cable. The PC is visible as an option in the headset, it's just that when I press "Pair" the button "greys out" and

Solid red light, unit won’t charge

Unit is a few weeks old but the red light on the side will not clear and I cannot charge the unit or get it to start. I’ve tried different cables and outlets but nothing seems to work. What are next steps?


My left controller will not stay paired when playing, I've unpaired and paired again, I've changed batteries I've also just tried to play like it is but it's really frustrating. Anyone else have this problem and can it be fixed?

Airlink will not work.

My airlink was working perfectly fine 2 days ago and when I tried to connect it to my pc again nothing would show up. Yet when I open the mobile app my phone instantly connects to my headset without a problem. I have done everything I can to try and ...

Wrist controls not working

Good day all having trouble using wrist controls, only shows up safe space camera and microphone and nothing else so cannot use it to move between worlds or create my own world.

Stolen oculus

My oculus 2 was stolen. Since it got stolen is the next person able to use it by setting up a meta account?

Account merge

We have an issue where the main account holder (my partner) has purchased beatsaber through the headset. I then happily played the game on my account and used a credit voucher to buy the linkin park pack. I didn't realise at the time this is now only...

Staroxi by Level 2
  • 1 replies
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Factory reset and oculus won’t connect to phone

I factory reset my oculus because the environment glitched and ui wouldn’t let me use the oculus. I’ve tried to connect the oculus to my phone with the code but my oculus and phone seem to be having trouble. Would like to know if there’s anything I c...

Offline slow client launch

Due to some business requirements, we have PCs which do not have a permanent internet connection. Unfortunately, the Oculus Client takes ages when no Internet connection is given. I would say it takes more than a minute, instead of 2-3 seconds.Has an...

Cannot access Horizon Workrooms

I am able to access workrooms on 2 other headsets, however, on one particular headset I keep seeing this error: .... saying I need a Meta account to continue.Of course I have a Meta account, as I'm already logging on other devices and indeed I am the...

Neil.J by Level 2
  • 5 replies
  • 0 kudos

Cannot log into my Oculus account.

Hey. So I decided to connect and play some VR after like 2 years of break. I couldn't log in with my oculus account because it says that the password is wrong even though it's correct. I decided to change it, it redirects me to those meta websites, e...


what is an alias its in polish

Ostafin by Level 2
  • 0 replies
  • 0 kudos

Oculus quest 2 mic isn’t recoding

I make content on vr mainly on gorilla tag so I need my mic for videos but recently it haven’t been working. I can be recording in a party chat or in game but nothing works and this isn’t only for gorilla tag it happens in other games to if anyone kn...

Connecting an Already made Meta Account to your Quest 2

Hi,Recently I have been having troubles connecting a meta and horizon account too my oculus quest 2. I already have a meta account that I want to use. I follow all the instructions but it never gave me the prompt to put in the 8 digit code from my VR...

Wont let me purchase games

I'm trying to hey games but a message keeps appearing saying "we couldn't calculate the tax on your order". I'm trying to fix it but I do not know where so all my money is just sitting there. META IS TERRIBLE GIVE OCULUS BACK THEIR COMPANY SO THEY CA...

Doubt about factory reset Oculus Quest 2

Hi! How is it going? I have a doubt. Today I give to my friend my Oculus Quest 2. I've been looking for information before doing a step like this and i've done a factory reset (a couple of times). I write here to know a couple of things: It's enough...

Quest 2 - Both controllers not working after update

Hi! So earlier tonight when I was playing some beatsabre, everything was working fine.I got bored of that and ended up wanting to browse the store, then got prompted to log in with meta, prompted to update, so, reluctantly I did.It had been a few mon...

Did you just brick my device?

I have a Quest 1. Until now I had an old Oculus account. I tried to set up a new Meta account before, but it never worked properly.Now when I start my Quest, I get a message saying I must set up a meta account.This popup has no buttons and no way to ...

Resolved! Desktop app saying "Graphics Card no longer supported"

Noticed a lovely issue that started with the new Oculus App update. Despite the fact I've been using a quest two on an Acer Predator with an RTX 2060 Graphics card, it now believes my card is "No longer compatible." I, and many others, are not alone ...

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