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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My quest keeps crashing whenever I look down

I have searched across all places of the internet to find a way to fix this but no one I have seen or read about has had the same problem as me. the problem started today when I was playing bonelab and I would look down and the game would pause howev...

Account mistakenly permanently suspended for weeks

My Oculus account was permanently suspended about 3 weeks ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I recently bought a 2nd hand Quest Pro from the original owner and played f...

OriBird by Honored Guest
  • 0 replies
  • 0 kudos

Quest 2 issue with pairing to Meta App.

My daughters Quest 2 left controller died, I'm trying to connect the headset to the Meta app so I can add the new controller but I do not know how to find the 5 digit code needed to pair them.

App sharing for 10-12 year olds doesn't work

Now that accounts for 10 - 12 year olds are also possible, I created an account for my 11 year old daughter.The problem is that app sharing doesn't work. My daughter sees the apps I share and can also install them. But when she opens an app she has t...

Got stuck with pass through mode upon recent update.

I have updated oculus quest2 today. It's getting pass through mode when device is booted and showing only camera view. I had turn of device tracking (which turns off pass through mode as well) to get Menu like prior to update. However, this is not al...

Resolved! Facebook Messenger

My child can see new messages through the Oculus headset. Is there any way to turn FB Messenger off on the Oculus?

Grnize4 by Honored Guest
  • 13 replies
  • 0 kudos

Resolved! Wifi keeps disconnecting on IPv6 network after update to v53

Hello,few days ago I updated to v53, I used to have stable connection to my primary SSID for over a year. After the update, the connection keeps dropping every time it gets the IPv6 address from DHCPv6 server.I have had similar issues on other Androi...

Thumbstick on left controller goes insane

So I have had my VR (Oculus Quest 2) for awhile now and recently I have been experiencing some issues with the Left thumbstick where when I play it just goes everywhere to the point I cant do anything but spin in game and I have tried to calibrate it...

TippyMan8 by Honored Guest
  • 4 replies
  • 0 kudos

I can’t log into oculus in my pc

Hi when I first set up my oculus I had to make a Facebook account and I logged in and used the same email and password for both. So I am pretty confused why in my pc it’s saying it isn’t but then on my phone I can easily log in with my Facebook since...

aegutz by Honored Guest
  • 58 replies
  • 3 kudos

Available ports USB3.2 (red)

Hi All, I'm sorry for such a reapeated question about cables but, I'm no tech and I need a little help with ports and info about the cable plase. I've ordered the Quest 3 and read that If I want to use non library games I need a quest link cable. lon...

Controller issues

My Left controller isn't working. I removed the battery for a few minutes, still doesn't work. In the app it showed that the battery for the left was at 90%. So I tried unpairing and now I can't pair it up. I did a factory reset, controller still doe...


why are my controllers not connecting? They were working fine then suddenly stopped. I replaced the battery and everything is saying go to the mobile app but the device settings aren’t available so idk wtf im supposed to do and it’s honestly pissing ...

Mori_Nori by Honored Guest
  • 5 replies
  • 0 kudos

Can you remove the avatar

I made an avatar and regret it. The customization options are bad and the avatars look horrible but I’m stuck with it now. I can’t figure out how to delete it. Does anyone have a fix for this?

Oculus Quest 2 Keeps asking me to cast to another device

Recently, my Oculus Quest 2 keeps asking me to connect to another device. I was trying to stream my Oculus Quest 2 to my laptop, but I got confused so I just decided to keep playing. After that, I closed out the game I was playing to change my settin...

Resolved! Cant view synced videos on Meta Quest app

I cant view synced videos on the oculus app, i synced them to my phone and they show there but i cant actually watch them theres just this wifi symbol with a “!” I have a stable internet connection so i dont know why i cant watch them

Gorilla Tag Crystal Caverns Bundle

I purchased the Crystal Caverns Bundle and nothing was added to my account. It shows that it was purchased but I never received the shiny rocks or additional items. I’m very upset over this.

Resolved! Air Link Stopped working after V.56 Update

I use Air Link regularly to play PCVR games using my Quest 2. I noticed that I could no longer connect to my PC using Air Link after my Quest 2 updated to version 56. My VR PC shows up in the Quest 2 headset as "Not Connected" and will display an err...

OBD by Protege
  • 26 replies
  • 1 kudos

Resolved! Left controller light flickering and not connecting

So earlier today I was playing normally I haven’t hit anything with my left controller , Then it suddenly stops I looked at the controller and the lights keeps flickering and never stops. I tired doing solutions for this but now both of my controller...

Gorilla tag problems

My kiddos were playing gorilla tag today. It’s rated for everyone I get that. I got on after I heard some language and was surprised at how quickly I was being harassed and bullied I’m assuming from kids. I need to know how to shut the chat off I’m n...

Child's Account Suspended

Hello,I have sent two emails to Meta Support regarding this topic and unfortunately, I have not received a response. I just sent one more this morning, but I thought I'd try the forum, as well.I’m emailing on behalf of my son. On Thursday, September ...

Resolved! Quest Pro left controller not tracking

Hi, just got a quest pro and my left controller seemingly does not want to track. The headset detects that the controller is connected and the headset will recognize inputs but the controller will not track. One odd thing is that the controllers led ...

Resolved! No Paypal option when pre-ordering quest 3 in the UK?

As the title says, I don't have an option to pay with paypal for pre-ordering my quest 3. My friend who is in the US was able to pay using Paypal, so why can't I?Is there a way to enable Paypal?I will never put my card details into any website, doesn...