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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! GorillaTag Shiny Rocks refund

My son was playing Gorilla Tag and tried to purchase 5000shiny rocks for 19.99. Somehow it purchased these 7 times. There is no place to get a refund. This activity has also locked out my credit card for suspicious activity. How do I get a refund? Wh...

A-RON29 by Level 2
  • 392 Views
  • 3 replies
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Transferring Games between 2 Quest 2s

So my left controller’s thumbstick is having really bad drift and it seems like my only option at this point is to replace it all entirely. I’m wanting to transfer my games from my Oculus Quest 2 to a new Meta Quest 2 but have not found a tutorial or...

Resolved! Meta account migration white screen

I am trying to migrate to a meta account to use my headset and after I log in with email it redericts me to a website that is just a blank screen "https://quest.meta.com/profile_setup/migrate/?native_app_id=512466987071624&native_sso_etoken=Abjru0kUn...

Gr0gy by Level 2
  • 102 Views
  • 3 replies
  • 1 kudos

Device referral credit not received yet.

I have completed a referral link sent to me and then purchased and registered a new Meta Quest 2 last week. At present, neither the sender of the link nor I have had any confirmation that the process was successful, with no sign of any £23 credit for...

Yann3r by Level 2
  • 79 Views
  • 3 replies
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PC oculus app no longer works after meta account merge

When trying to launch the oculus app on Windows 10 desktop since the meta account merge I get a message saying: "continue in your browser"It opens google to send me to the page to confirm but all I see is: A blank white screen other than the facebook...

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Resolved! Meta Horizon Worlds will not launch

I am unable to launch Meta Horizon Worlds, when I try launching I get as far as the “Entering Horizon…” blue screen but get no further. I’ve tried rebooting the headset, rebooting my router, uninstalling and reinstalling the app but none of this work...

Need help

I bought a meta quest 2 resident evil 4 bundle an lost the code to access the game how can I get that code can anyone help with that

Casting

Trying to connect to my phone so i can cast to my tv through a chrome cast not sure if my samsung tv can cast without the chrome cast so i bought one. i tried entering the pairing code and it still wouldnt connect.

meta air link loads forever. my pc meets requirements.

everything in the oculus app and in the headset indicates they are connected and working properly but when I launch to connect to air link., I get the back screen and the 3 loading dots forever. nothing happens.this is consistent after many reboots o...

I cant turn off anti aliasing

I turned on Anti aliasing Just to test to see if my computer could handle it and it made all the games choppy and lag and i can't turn anti aliasing off any help would be great.

My Facebook account is disabled for more than a year

hi Meta, My name is Md Amanat Ullah Arman, My Facebook account name is Amanat Amanat. It has been disabled for more than a year. I have submitted my documents but I won't get them back. Please help me, this account contains all of my childhood photos...

can't instal oculus rift s software

Hey @MetaQuestSupport i have tried to get in contact with you through your support portal but with no luck.As you can see in the foto above i have some problems downloding your app/software to my oculus rift s. I have tried almost anything i could fi...

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Resolved! Meta Dash Menu

Whenever i press the right controller dash menu button it brings up the dash menu. But the problem is, most in-game menus require you to press the dash menu button on your right controller to open their menu. This only happens in Oculus Link please n...

Referral link

HelloMy daughter recently purchased a meta quest 2 for her friends birthday.She didn't use the referral code.Is it possible for me to resend her the referral code as the quest 2 is still in her possession, it has not been gifted or activated at the m...

VR-DEL by Level 3
  • 94 Views
  • 5 replies
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Gifted my wife a game

I gifted my wife a game on 12-31-22. She hasn't redeemed yet. Today I was going to redeem for her. But I.cant find it, to redeem. How can I do this?

Quest can't connect to PC over AirLink

I have been able to connect using AirLink once before, but trying it recently does not allow the Quest to connect. When trying to activate AirLink, my Quest recognizes my PC, but gives an error about being unable to connect. All software is up to dat...

bigjrod by Level 2
  • 1882 Views
  • 13 replies
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Mobile App Log in not working

I am not able to use my device (Oculus Quest 2, 64Gb) because it is not possible to pair the device with a mobile app because it is not possible to log into the mobile app. Every attempt to log into the mobile app results either in an error message "...

Unable to enable developer mode on Quest2

I see many posts on this topic. I have verified my account, entered payment information, phone number, enabled 2-step auth, factory reset my Quest2 device, restarted it multiple times, updated my iPhone Meta Quest app.On the app when I go to Develope...

smearah by Level 3
  • 61 Views
  • 1 replies
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Resolved! Game referral issues / questions

I was going to send a game referral to a friend and when I go to my referral section in the mobile app and go to the App Referrals tab it only has one game I can choose. The one I want to send a referral for is Walkabout Mini Golf. I have not seen an...

ssquard by Level 2
  • 300 Views
  • 7 replies
  • 0 kudos

Can't connect Phone for Quest Setup

Hi Everyone After about 1,5 years I wanted to use my Quest again. It booted up, was connected to my wifi any apparently working, except for the fact that the library wouldn't load. Updating it wouldn't work either and any attempt to connect via my ph...

D2P0 by Level 2
  • 81 Views
  • 1 replies
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Quest 2 Device Referral after activating

About 2 weeks ago, I purchased the Quest2 from Best Buy and after showing it to 2 of my family members, they decided to go out and buy one too. They have already set up their accounts and are now using their Quest2. Recently, I learned about the devi...

emwiii by Level 2
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Voucher for resident evil 4

Hood evening. I purchased a quest 2 because I saw the beatsaber/resident evil bundle. I recieved a code via email to redeem beatsaber but nothing on resident evil. Beatsaber said you had to buy by 12/31 and I recieved my set after that and it worked ...

Can you play Oculus Quest games on the Oculus Rift?

Hello,I have recently found a game in the Oculus Quest section of the Oculus Store and was wondering if it is possible to play the games from there on the Oculus Rift? I know there's a way to play Oculus Rift games on the Oculus Quest, but I was wond...

after the fall audio issues

I have been playing after the fall on the oculus quest 2. I ussually play with my brother and we do a party on the oculus but then other people on the game can't hear us so when we tried to do the party in the app I can't hear anyone else but they ca...

oculus device code not working

ive tried everything to get it to work but it simply just not working there is no error that pops up it simply just will not work I've tried factory resetting the oculus deleting and reinstalling the app but it just won't work i tried inputting the w...

tyhffg by Level 2
  • 383 Views
  • 4 replies
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Resolved! Issues with all Horizon apps

Hello, for Meta Horizons World and Horizon Venues, the applications launch but get stuck at the "Entering Horizon" start screen. For the Meta Horizon Workrooms application, it informs me that I need a Meta account (which I have) by following the info...

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