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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 Screen Froze

I have a problem with my quest 3 were the screen is stuck, if you look around the screen goes with the headset. I tried resetting my headset even put it in factory reset mode and it still didn't fix it. The screen is still fixed in one spot and won't...

No payout

I am a dev. No one responses at Meta support, I mean literally no one. There are tons of errors when using Meta Quest Developer Dashboard, I got some revenue that Meta doesn’t want to pay me. Maybe here someone would reply

Age verification requirement

My facebook(meta) account is over 13 years old. Why do I need to prove my age when you already know how long I have had an account?

JaxonGull by Honored Guest
  • 1 replies
  • 0 kudos

Stop or delay Quest screen shut off

How do you stop or delay the Quest display from shutting off when you take the headset off. Really hate this and all I can find online is people complaining about it since 2019. Even 5 seconds delay would be better than what it does now.Most of the t...

Quest 2 has crackly sound inside headset

added context to situation, upon using my Quest Link for my PC, the issue began, even after unplugging everything. here's a video that shows the sound it makes. once it makes the sound, the graphics within the headset start to jumble up a bit. it sho...

Quest 2 Airlink Wobbly after stutter

When using airlink with anything at random it will stutter for a second, then become extremely wobbly to the point I cannot play without getting nauseous. I can't figure out how to solve this, any help appreciated.

StoutCrow by Honored Guest
  • 8 replies
  • 0 kudos

Resolved! Meta Quest App login loop on iPhone - unable to use Quest 3

Hi I was just hoping for some tips or help. Meta Quest App is on a login loop, so I can't start pair my headset and start using device.I tried asking support, however my experience was:Response 1: Waited 24 hours and was asked for Device Model (Quest...

Questions Related to Teen Accounts

Hi there,i just wanted to ask some questions about Teen Accounts on Meta.1st question/issue: I just linked my account as a parental account for my 15 year old son who has already had an account that has been activated for +-3 years. Why did i do that...

Resolved! Quest 3 wifi login stuck on saved

I had an Oculus 3 for 14 days now, and every since i got it only one wifi works. (i have like 6 at home) when i try to connect to these, the quest asks for password to the wifi and after that it says "saved", and every time i try to connect to these ...

Quest 2 left controller uneasy/weird joystick

After warranty time went over, my left controller of quest 2 has been useless for movement control.Problems started as autonomous wild drifting. Re-calibrating first helped for a short time but then appeared next problems that movement does not follo...

Just purchased a game, been charged twice, Meta denying it.

I just purchased a game (using a discount code) for my Quest 2. Next thing I know, I get two notifications from my Bank's app to say I'd been charged. When I loaded the my bank app my transactions showed I'd been charged twice. I then got TWO emails ...

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Resolved! Oculus Link Infinite Loading?

I've been using Quest + Link almost since release and it has been working just fine but now all of a sudden it has stopped working. It says on the oculus client that my Quest is active and ready to go. I put on the headset and enable oculus link. Whe...

Two profiles in Supernatural

I was trying to let me granddaughter play with my supernatural so she could see it and now there are two accounts under my name and my original points and all I cannot access. I need help to remove the second one so I can stay with my original profil...

Resolved! Multi-account headset - limiting access?

Good morning, We have a new quest 2 shared by 2 parents and child - I know if my daughter goes to my account she cant purchase anything without my PIN, but is it possible to limit the ability to even login as a parent when you are a child? From what ...

AitrusX by Explorer
  • 4 replies
  • 1 kudos

Resolved! How long does it take for the authorization code to be reinstated?

Hi, I'm struggling logging in to my Meta Quest app on Android. They said they'd send me an authorization code and they just kept asking me another and another, ended up with the state "You've requested too many codes. Please try again later." So, her...

mitanig by Honored Guest
  • 10 replies
  • 0 kudos

2 Parents admin for each child

@MetaQuestSupport We are a 4 person household two adults and two kids with 2 quest 2s. I set up my account as admin for both of my two children A and B. The first Quest I am admin on with child A. Is there a way to have my wife set up the other quest...

Meta Quest 2 - Restarting Constantly

Had our quest 2 since Christmas and in the last week its decided to keep restarting itself. It loads with the meta logo, goes to the boundary area then 3 white dots appear then it turns off.The on button flashes red and blue. Tried charging it from d...

Quest 2 volume too low even with max volume

My quest 2 volume sounds lower than it used to be,even at max and I aint using speakers,I'm using headphones it most likely is a software issue caused by an update or something,I aint the only one facing this issue.Anyone knows any fix?

Verification email

My nephew recently bought an oculus quest 2 im trying to help him set up his account so we entered his email address but its been two days and still haven’t received verification email! I double checked the email its the same and everything, is it su...

sachpain by Honored Guest
  • 5 replies
  • 0 kudos

Laptops not supported for pcvr ???

heyy i just contacted customer support regarding airlink and steam vr issues wireless pcvr normally has always worked for me with a few hiccups here and there but workeda short time ago everything stopped working it would let me open steamvr or airli...

44k4sh44 by Honored Guest
  • 6 replies
  • 0 kudos

Age Verification Payment Issue

I clicked 'use a payment method' and entered my credit card information, but I received a message saying the payment failed. I tried two more times, and each time I got the same failure message. However, five minutes later, I received three deduction...

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YuX_1373 by Honored Guest
  • 3 replies
  • 0 kudos


My headset (quest 2) is just not cooperating in any way shape or form. When i booted it up after factory resetting it because the Pin wasn't working and wanted it fresh, (I think that is irrelevant), it will not pair, or not all the way.When i turn i...

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Tips and Tricks: Charging your Meta Quest Headset

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