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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

quest2 PCVR streaming only see 3 dots

When using Quest 2 to stream and connect to my computer, I can hear the sound but cannot see the image (only a white logo and three dots are visible). The game image appears on my computer screen and moves along with the Quest 2's movement, but I can...

HELP

Hello, I am having issues pairing my new controller. You see I only have one since the new VR is used. It won't let me pair just one.

Quest 3 Batttery not fully charging

Hi, as my tittle says it all, its not fully charging to 100%. Charging hovers at 74%. Its link to my PC and an external cable is attached to charge. Any advise please. I'm using a 3 party link cable. Thought it was my cable so i purchase another bran...

POKERSTARS VR

i have 2 different oculus accounts on my VR, one is just a back up I made in 2021. One game i have played for a log time on both accounts is Pokerstars VR. I am now having 2 separate accounts for each oculus account on vr. One of the accounts gives m...

Quest 3S HELP

Okay,so the Quest 3 or Quest 3S how to disable mixed reality? Because when I go on virtual desktop to enter VRchat, I can see my room or monitor, and I just want to see the virtual world instead?? If anyone knows how, please help. When I disable the ...

Room scanning unavailable

Im trying to do environemnt setup on my quest 3 but it keeps saying something went wrong, room scanning is unavailable and no polygons show up. I dont think my depth sensor is broken because I can do the scanning thing for guardian setup.

am own instragram account, can't log in because didnt set up 2fa and cannot identify selfie

Hi, Meta teamDue to i accidently log out from one of my instragram account and cannot log back in to the account because i didnt set up the 2fa and no back up code, then i try to identify by selfie video but unluckily in this account doesn't have any...

Resolved! Is V76 safe to install?

Just checking if it is safe to install v76 ?

"Error performing query" on Quest 3 when trying to purchase in Store

I already tried factory resetting but it does not work. Please help. I am having this issue since 2 weeks already!

QUEST3 date is incorrect， so it is a brick now

Because the QUEST3 date is incorrect, the connection to WIFI is restricted, and I cannot reset the QUEST3. 1. After not using the QUEST3 for a period of time, I found that the date on the QUEST3 was several months behind.2. The QUEST3 cannot adjust t...

Oculus app stuck on health and safety video

I'm hoping someone can help me out with this,So today I just picked up an Oculus rift s and during setup i ran into a problem, I am stuck in the Health and safety video screen and there is no way that i can get out of it, I doesn't give me the option...

Batman arkham shadows not redeemable

I recently purchased a Meta quest 3s and was not able to redeem the free batman arkham shadows game. I do you fix this problem.

It keeps repeating in ubs update mode.

Today, I booted up my meta quest3 for the first time in a long time. After starting the software update, the meta logo kept repeating for an hour, so I went into USB update mode and tried to factory reset it, but it keeps repeating infinitely in that...

My meta quest 3 caught on fire

I don’t know if this happens a lot but I was laying down watching a movie and then I smelt smoke and I looked at my headset and it was on fire.. it was not plugged into anything had nothing wrong with it had it for over a year…. What do I do to get a...

Oculus Not Compatible With Current IOS Version App

I just received an Oculus Go from a friend, but the health and safety video gets stuck. The support staff are incredibly unhelpful. All they do is ask for a receipt, factory reset of hardware, search for an older version of the app, or delete and red...

Help with script codeblock bugs

i've seen several people mention this and other peoples answer but theres more to it.so the purple codeblock for scripting disappears while i am editing. Yes i've gone into the worlds library and can find the script there and open it but, I am then e...

Meta horizon hacked the account center

I have noticed a number of people have been hacked via the unrecognized Meta horizon account being linked in the same account center. There is no way to remove the Meta horizon account, since logged in into the unrecognized Meta horizon account will ...

I believe there is a issue with using USB 3 on the X670E motherboard chipset

I absolutely cannot use USB 3.0 with my Quest 3 with my MSI Mag X670E Tomahawk Wifi. Based on this, I believe it may a software/chipset issue. I am using the 5gbps Kiwi Design 20 foot cable but have the exact same issue on a different cable, I am onl...

Resolved! Submitted an appeal ISSUE

I am Timi Kullai, singer, I am a member of this community family from the first minute and I help people connect lovingly.I know, maybe there are billions of cases in the world, but please, please someone help me now!First of all, here is the link ab...

help kiosk mode

Bonjour, Nous sommes une entreprise Française qui avons développé une application via HeadJack.io.L'application consiste en un simple panel intuitif accueillant des vidéos 360° réalisées par nos partenaires.Nous possédons des casques MetaQuest3S et s...

D-Link Air Bridge shows up in Device Manager but not detected by Quest Link

Hi Meta support team + VR community,I have a D-Link Air Bridge device that was previously set up successfully but has since stopped working after a recent Meta Link app update. The device itself also no longer lights up blue.My computer is able to de...

Resolved! Quest 1 not downloading anymore

Hi,I'm still using my Quest 1 with 64GB storage capacity. I recently tried to download uninstalled games I purchased some time ago. These games (e.g. Shadow Point, Waltz of the Wizard) are still marked as compatible with my device. I've about 9 GB fr...

My meta account was deactivated/deleted.

I am over the age of 13 and i think that this deactivation/deletion is false and i would like to see if there is anything that could be done.

Quest 1 battery issues, led issues, firmware issue?

I'm currently dealing with issues on my new quest 1, it was new when I got it a few days ago. But charging doesn't work correctly and the LED on the side is behaving weirdly (showing orange LED when not charging making charging sound with no plug, ba...

Instagram Permanently Disabled

My instagram was permanently disabled apparently due to "child sexual exploitation, abuse and nudity". I can assure the support and legal team hopefully that might see this at Meta/Instagram that my account is literally nothing like that as my person...

Oculus rift Headset needs update but wont connect

airlink not working

any help would be greatthx

Approving purchase request from my child's account

My son sent a purchase quest for an in game add-on.I received the purchase request via email, opened in desktop browser and clicked PurchaseThen I click "Allow and Purchase"Another prompt appears: Leave Family Center and purchase app in Meta Horizon ...

Error message when trying to buy anything in Meta Quest store

I keep getting this error message when I try to purchase anything, I just got a $50 gift certificate from a friend and when I try to use it it gives me the message: Request Not Completed. We noticed something unusual and, for your security, this requ...

Resolved! Real Name Account Set up

Hi.I set up my Metaquest2 last night and had to go through the account set up stuff. As always a raced through it and got my friend to deasl with teh app while I was wearing the headset.My username, real name, etc are now a bit random. I can live wit...