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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How Change email adress in our meta account.

I would like to change the email address in our meta account, but I don have access to the email adress I used to sur up the account

Passcode

I'm stuck on enter passcode screen. It says to to factory reset if you don't remember passcode. I don't want to reset and lose everything. I've reset PIN and password and nothing. This passcode screen only uses numbers.

Oculus Headset behind update but mobile app isnt

Basically what happened is I had a auto update on my headset and didn't see my battery at the time and my oculus died of battery mid update. Everything basically stopped working like the store and my controllers so I Factory Reset my headset and ever...

Not being able to buy game after free trial

So I tried broken edge's free trial but when it was done I tried buying it, nothing worked, someone on reddit said it was resolved for them within 12 hours, i've waited longer, didn't work. I think the issue is the code thinks I already own the game ...

Resolved! air link lagging

air link worked fine before i switched the bitrate setting to static and the lag is so bad that i cant change it back

Meta Support: Look at my account. I've referred 7 games and 2 Quest 3 units. You owe me $65.00.

Title. I'm tired of waiting. It's been 16 days at this point. Just give me the store credit for $65.00 (7 games and one Quest 3 referral). I know the referrals were correct - I had the note and message for the Quest 3 referral link, and the app recip...

Referral credit not working

Hello in the last week I've sent out two links to family members for getting a quest 3 and a quest 2 but the referral link hasn't worked one said to continue set up on and it will work but on the referral page it's not redeemable and the other said t...

Resolved! @Meta what's the hold up?

Hello, I have requested support twice in the last 10 days regarding an issue from Meta and I haven't heard anything back. There's not even an email confirmation that I have opened a support ticket. What's going on?@meta please let me know about the n...

Connecting replacement headset to account/removing old headset

I have a replacement headset being sent due to defect on my quest 3 lens.When I receive the new headset what is the process of taking old headset off phone app account and putting the new headset on. And will it automatically put all my apps on new h...

VR not working on websites

On some websites. The VR doesn’t work. I can watch in non Vr. . If I change to Vr 360 or others is shows a split screen.

Resolved! Can't receive sms verifacation

Hi,I have some problems in receiving SMS verification code. Although I checked my SMS Inbox many times, the code required for login still did not appear. I want to know if the message has been sent successfully and if I can change my authentication p...

Not getting code sent to phone for Two-factor authentication

I forgot what email i used and my password how do i get it back?

So i came back to school ready to play some pc VR and i pressed the oculus pc app and it said log in but i forgot the password and email help pls

Mettre le quest en mode demo

Bonjour,Quels sont les parametrages à faire pour que le quest se mette en lecture automatique d'un film 360 à son demarrage?Cest pour un salon et jai deja vu ca, mais je ne sais pas faire.Je voudrais que les passants mettent le casque et voit le film...

Not possible to buy games and apps trough the Meta.com website

Hi all,When i try to buy apps and games through the meta.com website it will never work.I always get the error "blocked_by_csp" when the popup should come to verify the sale with my creditcard app.This behaviour happens on:[1] Samsung S23 Ultra phone...

Almost killed my son

I saved up a years a single mom to buy this set it caught on fire while my son was wearing it .He only had a year and recently started using it . My son is autistic so this kept him calm no he has nothing and nobody from this company returns calls I’...

Quest 3 Australia - Meta Quest+ included with 512 model

G'day, i received my Quest 3 (512) today... loving it. pancake lens vs my quest 2 is awesome.i have 2 things i'm unsure about though.1. Meta Quest+ ------ includes subscription with purchase of the 512 version..... but i can't figure out how to insta...

Slow Internet and VR

So the past couple days my vr has been going slow and it's struggles to reload the People app or tab. I can't play online, it takes 5-10 minutes just to load into one online game, I've tried restarting my headset and I've tries shutting it down and l...

link cable not connecting to pc anymore

i used to be able to connect my quest to my computer to get mods and download games from sidequest but i recently wanted to get some mods for a game and i cant connect to my computer anymore

Lost all my games when setting up Quest 3

I just purchased a Meta Quest 3. When setting up my account it seems all my games previously purchased has disappeared off my account. At the same time the games disappeared off my old Oculus Quest. I have had little luck connecting with Meta Support...

Can't see recorded video

I cant see my video it has like a wifi symbol with an exclamation point in it but i have perfect internet.

Headset won’t charge!!

Hey so I’m baffled at what to do or how to fix this. My headset started to not charge last week and I rebooted it and it started to charge good agin the two days ago it did it again and I rebooted it and nothing changed I even factory reset it and no...

Oculus quest 1 - black screen but can hear sound, also connects to pc fine

I have been gifted a once working Quest 1 (however not turned on in a while), however after a full change, to green light, i cannot see anything on the screen, but can hear noises when i turn on and off 1)I have downloaded the app for my Android phon...

Broken Quest 2 controller

My left controller trigger button is stuck in the on position all the time in game and my left joystick goes all funny and wont go all the way left though it is in the left position. Please help

Log in issues

So, whenever i open my oculus after i was playing a game, I get a message where it says i need to link my account again. O.K., so I go ahead and link my account again, but it keeps telling me a change was made, and that i need to log in again. It doe...

Awaiting return but tracking shows delivered

Hi,I sent my Quest 3 in for replacement weeks ago but it was showing “awaiting return” the tracking data shows it was delivered to Hong Kong, I emailed support and someone said they would look into it but I haven't heard anything. Now I see it says “...

Headset won’t turn on

Every time I turn my head set on it give me the meta symbol then it just turns off

My x is using my account but no devise to delete

It shows the oculus in the app but not in the Meta account. This is a nightmare. How do I get the device off if it's not in the account? Please help. (redacted)

Mixed Reality - DrawMeshInstancedIndirect issue

HelloI have a weird issue using Unity 2022.3.12 and a scene that has a combination of objects in the scene and objects rendered direct via the GPU using DrawMeshInstancedIndirect. Pass through enabled through teh OVRManger. Objects are using the same...

I got 2022 for Christmas, my Meta quest asking me to sign up for a business acct!

Tried to play Meta quest like I do a few times a week and now I can’t get to my library without launching from phone and it’s asking me to sign up for a business acct?? I bought off Amazon last Christmas 2022plz help