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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
if i add a card to the meta quest app, will it add it to my quest 2?
im someone who doesnt have access to a bank card, and i would like to know if i add someone elses bank card to the meta quest app, will it add it to my quest? (as they wouldnt trust anyone with their card). @meta help please
Meta Quest Pro not powering back on-
I've been using my headset a lot this year and it only stopped working a few days ago.It won't charge or power back on. The last thing I remember was it was low battery and it just never took a charge or turned back on after the battery died. Maybe i...
my passcode does not work even after resetting it mulitpule times
i just had my quest charging left for a few hours come back there is the password, i never set a passcode so i reset it mutule times and still does not work and i don't remember the original password thou can you email me the original password pls an...
Bonelab Mods on pc with no mod folder
Hey all I just started playing PCVR with my quest two and I want to mod bonelab but I can't figure out how without rebuying it on steam, I know the method of going to the mod folder in user data on PC and the VR station on quest but I cant use either...
Resolved! Trying to re-open a help case.
HelloI am trying to contact Meta support to re-open a help case.While following the directions given to me by a meta support agent to convert an existing child account to a parent-managed child account, the account was permanently disabled without gi...
Meta referral issue
My friend asked for a referral, I gave it to him and I would like to redeem the store credit from it. Issue when I go to the button at the right and normally there's a blue button to see it. And it is not there, I sent the referral from the game and ...
Suddenly lost organization
Hello,I connected my Quest 2 to my laptop for development today, as I did regularly for years, but this time MQDH wouldn't be able to connect.After some digging it turns out my account is no longer tied to my organization I created years ago, and I c...
I cannot add paypal account nor credit or debit card
I cannot add paypal account nor credit or debit card
Resolved! Connected, but no internet (Quest 2)
Hey so for the past week or so I haven’t been able to get on my Vr. Everytime I try to connect to the wifi it says “connected, no internet”. I really would appreciate if someone could help me, just got the Vr in January of this year. Much appreciated...
A Question About Resolution
hi, i read that the quest 3 resolution is 2064x2208, but for standalone use its only 1680x1760, does this means if i watch a 4k vid on the browser or in a player its not really 4k? its only 1680x1760?
Resolved! Oculus Quest headset won't fully load
I was trying to find a skybox by using a 360 panorama. I downloaded one and once I set it, my headset kept going on a boot loop. It will show the home for about 5 seconds then restart.
Every time i join a vr game it runs fine for me but everyone else says I'm teleporting everywhere.
Hey,I just got a Meta Quest 2 headset about 2 weeks ago and installed my favorite game, Gorilla tag.Everyone in the game says I'm glitching and teleporting everywhere, however, on my screen, I'm moving perfectly fine.I have not changed any settings o...
Link Cable vs Wifi
This question has probability already been asked but I can't find it on here. Due to Family concerns we are not using the wifi on our router because they don't like the "radiation" that emits from it, with this I cannot play online using my meta ques...
I want individual profiles on 1 account
I have 2 devices. Each wants their own profile but I want to control both profiles in 1 account via the app When I try to add it tries to copy the profile or ask for a Facebook login.I dont want my kids to have an FB account.Now it seems I e overwrit...
Steam Link VR not fully connecting via Quest 2
To preface, I posted this same inquiry over on the SteamVR forums:Just played some SkyrimVR less than 2 hours ago, and now when I launch Steam Link from my Quest 2, it sees my PC, allows me to connect, but then upon "finalizing" the connection, it ju...
In app purchase refund
I’m in the process of trying to get refunds for all apps/in app purchases made through my child’s account. We created an account with his credentials and have since realized meta is requiring us to have him under a parent account. We’ve successfully ...
Oculus Quest 2 browser not opening
Hi, my browser on my Oculus Quest 2 will not open. It crashes immediately meaning I can’t use it. Can anyone help?
Lost account
had to reset my oculus to factory settings as per instructions on meta forum to fix a pairing issue. In doing so i have lost purchases i have made on my account. i messaged you yesterday and in reply i was asked to provide the following information: ...
controllers constantly not turning on
The controllers on the quest 3 seems to be constantly failing to work, no light comes on except briefly when you put fully charged batteries in, they are obviously communicating with the quest as they show up briefly when shutting the quest down or i...
Meta quest 2 casting
Ok so i got a new phone and every time i try to cast it to the mobile app it says error (i cant even connect to the app in general) what do i doAnd yes im connected to the same wifi and bluetooth
Update made my oculus slow
Hi so I just updated my oculus quest 3 and notice now when I start up my unit it flickers the meta logo for a second or two (which never happened before) and also when I open a app it takes almost a minute or more to show me what the application is o...
I thought v.62 now supported Nvidia 40xx cards?
Oculus PC app is updated to v.62. I have a 4090 gaming laptop and there is still a persistent blue banner at the top of the app that says my card doesn't meet the minimum system requirements. I'm using a Q3 with the official Link cable.
Meta Quest not on mac laptop account app store after installed on phone
I've seen videos of how to get the app on my MacBook Air (M1, 2020). Basically once you've installed it on your phone it should appear in your Account on App Store but it isn't showing on mine. Any ideas?
Boundary loop
I got my oculus a few months ago and I was getting on my oculus after it died a while ago. I was sitting down in stationary boundary playing with my friends waiting for it to charge and I unplugged it and it died. Then I left it plugged in and I did ...
Random air link conformation codes.
I am on quest pc and for the last two days I keep getting random air link conformation codes I just recently got back into using my quest on my pc but now whenever I am on my pc it spams me with air link conformation codes.
arizona sunshine issue
I opened Arizona Sunshine 2 and every time I open it the controllers wont work or show up in game on PCVR I tried Air Link, Regular Link Cable, and Virtual Desktop (On Q3 and Q2 and nothing works) Help
Can't remove headset from deleted business account
Our library was using the Beta version for Meta Business, and our account was deleted last Friday as we did not want to upgrade to the new version. Because of this, our headset was reset. Now, in order to re-set-up the headset, the set-up is asking f...
Resolved! so i thought i solved it but im having problems with my software update
i have a software update and it never ends idk what i have tried wearing it for a bit does andbody know how to fix it
Password issue
I’m wanting to change some details on my child’s account which I supervise. I can log into my account with no problem and I can log into the family centre no problem. When I select the data I then wish to change I have to re-enter my password which i...
Charging cable does not work
The charging cable the device came with does not work. Other cables do work, but not the official cable. I would like to use warranty support to get another cable, but every time I enter the chat with support I get disconnected. I have had the device...
