Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54410 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Air link will not pair with oculus

Three days ago my quest 2 worked perfectly with air link then the next day, it won’t connect at all. I’ve tried resetting air link but when I try to pair my oculus it, shows the launch button but I can’t launch it as it’s not the same bright blue but...

eepopeek by Explorer
  • 1684 Views
  • 13 replies
  • 0 kudos

Quest 2 Oculus Link Games not Loading

Hello, I have had a link cable for some time, and have had no trouble with it whatsoever. However, the past few days, I load into the link menu, open my games as usual and go to the loading screen. The game then opens up on the pc, the tracking and c...

JoeTV by Honored Guest
  • 514 Views
  • 2 replies
  • 0 kudos

My game keeps uninstalling itself

So I keep trying to download a game called gorilla tag and every time I do it and it finishes installing it says uninstalled . I click on it then it downloads then once it finishes says uninstall and repeat. I have no Idea how to fix this.

rijil2002 by Honored Guest
  • 518 Views
  • 2 replies
  • 0 kudos

Right Quest 2 Controller Loses Tracking

I don't know why this started happening, I tried cleaning the sensors on the headset, I tried un-pairing and re-pairing the controller, restarting the headset, I made sure that I was playing in a well lit room , and tried replacing the batteries. And...

All games and apps missing-After factory resetting

After not touching my quest for the last few months I decided I wanted to play some VR and suddenly nothing is on my quest 2 any more. I have tried resetting my Quest 2 along with logging out and back in. No matter what I do it just sits on a spinnin...

Vindios by Honored Guest
  • 392 Views
  • 3 replies
  • 0 kudos

I can’t view my video on my phone

I’ve synced the video multiple times I have a secure internet connection my vr isn’t dead and I have no apps running every time I try to view it it shows a Wi-Fi symbol with a ! I can’t figure this out I’ve reinstalled the oculus app gave it all perm...

Unable to create boundary

I’ve had this quest 2 for around a year, just recently in the past weeks my boundary hasn’t been setting up. I would power on my headset and it would immediately go to my home. It doesn’t let me set up the boundary or floor level, when I go into the ...

Insurrow by Honored Guest
  • 382 Views
  • 3 replies
  • 0 kudos

Second account with app

My sibling has an meta quest 2 and let me have a account but I'm trying to connect to the app but when I put the code in that it doesn't show me it says that it is already logged in to a meta account even when my account isn't logged in on the setup ...

Quest Link / Open XR Runtime Activate not working

Hello, I am currently working on an Oculus Quest 2 headset on a Dell Precision 7670 with an NVIDIA RTX 2000 8GB graphics card. I've been trying to activate the Quest Link to test my work on Unity for quite some time. However, despite all my attempts,...

som_med_nael_1-1681812410751.jpeg som_med_nael_0-1681812296609.png

VR Controller at stick feedback

I have this problem with my left controller joystick, when I push it up the feedback the headset gets is backwards. I tried to calibrate the controller and the deadzone calibration and I tried just taking the battery out. Any solutions?

GhostC09 by Honored Guest
  • 433 Views
  • 5 replies
  • 0 kudos

Account

Not really sure if anyone else has had this issue but my account that’s logged onto my meta quest 2 has been deleted. I’ve tried creating a new account and using that but I cannot use the account on my quest 2 as the previous account is still logged ...

Can not connect to PC with either air link or cable

OK, I am at my wits end. I have been using my quest2 via airlink on my PC forever. Never any issues and always worked fine. Recently I reinstalled windows on my system and since then I can not get the quest 2 to work with airlink. When I start the qu...

Air Link doesn't work anymore

My Air Link stopped working a few days ago. When I click on Air Link my PC is in the list but when I press Launch nothing happens. Also when I click on Devices in the Oculus App and try to add my Quest, nothing happens either. I have reinstalled the ...

Resolved! Quest 2 HEADSET password issue

I recently wanted to play on my Quest 2 after a while of not using it and I have forgotten the password for the headset itself (not my account). After many unsuccessful tries it told me to factory reset the headset. I tried all the steps multiple tim...

account was reset

Hi on Monday my Action Island account was reset to beginner from Godly14.

disrrr by Honored Guest
  • 220 Views
  • 1 replies
  • 0 kudos

Trouble setting up quest 2

I created a meta work account and pair my meta quest 2 but when I turn it on it takes me to the initial set up stage where it give you the instructions and tells you need to create an account and it still tells me that 0 out of 3 steps have been comp...

Wrong pairing code

The pairing code on the app asks for 5 digits but the one on my oculus is 8 and a mixture of letters and numbershow do I pair this?

L.J.W by Honored Guest
  • 424 Views
  • 2 replies
  • 0 kudos

Missing a Pre-installed game

I bought my oculus quest 2 off this website and it was supposed to come with beat saber pre-installed. But when I got it im supposed to pay for it a second time? The other 2 I got came on their but its just beat saber im missing how do I get it?

SkR34T1N by Honored Guest
  • 608 Views
  • 3 replies
  • 0 kudos

Oculus Quest

Every time I on my oculus I can’t see anything but a black screen I tried to factory reset it reset it permanently and all I see is a black screen I can’t see anything please help

Anonymous by Not applicable
  • 284 Views
  • 2 replies
  • 0 kudos

Cast to occulus.com/casting not working

Hello,I'm trying to use the cast to a computer function on a quest 2. I go through the camera app in the headset and select computer, it pops a message to navigate to oculus.com/casting. I open that URL on my laptop and log into my occulus account. I...

Mre522114 by Honored Guest
  • 760 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels