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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38070 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pairing phone and quest 2 does not work.

Hello, the android app is in endless loop "searching for headset". Once it got threw and it could not connect with the facebook account "something went wrong" and then "success" but it did not proceed endless loop again. So I deleted the app and now ...

blablal by Level 2
  • 156 Views
  • 1 replies
  • 0 kudos

Cannot Pay For Anything

Hello,Just for my Oculus Quest 2.I'm trying to purchase games from your store using my PayPal account as for some strange reason Oculus won't accept my debit card.When I try to purchase something with my PayPal I get the below message.Purchase Failed...

MiahFC by Level 2
  • 487 Views
  • 1 replies
  • 1 kudos

app share

so my friend has game share (app share) selected on. and i added his account to my oculas. why cant i play thr games he bought?

Beat Saber will not Launch

I used my Oculus Quest 2 today for the first time in a month or so. Discovered that Beat Saber will not launch. It tries to launch then cycle back to the home screen. I checked for updates there were none. So I uninstalled and reinstalled the app. St...

Not enough storage

When I go to install the Oculus app it says I don't have enough storage and I need atleast 15 Gbs but I have more than enough and when i try to change the download location it says the same thing. Any suggestions?

Quest 1 - Bluetooth keeps stopping

Hello support, I have owned the oculus quest 1 for years and it’s been great. Got an error today that will not go away or let us proceed. error states “Bluetooth keeps stopping” and keeps repeating. What is the next step is fixing this error? thanks!

returns

how do i return a game there is no option in oculus  app help

Laptop with only hdmi port

Hello from France so excuse my poor english.I want to buy a rift s but my laptop doesn't have a displayport port !So is there a solution to make it works on my laptop ?Thank you.

HCASOK by Level 3
  • 1174 Views
  • 11 replies
  • 0 kudos

Rift S can't track headset

The day before I had thee issue occur I was playing beatsaber and had no mishaps and continued on as usual. However the next day I was trying to get threw the setup process fro the device but could not make it past the sensor check (the only thing I ...

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Last two updates caused working system to fail

I have once again installed the Oculus software update that holds me hostage to update or not be able to use my oculus rift. Reluctantly I installed the update tonight and the update has caused my video not to work again. The last update caused this ...

Unlinking an oculus quest from the app

I recently had my oculus quest 2 replaced and I just set it up and it is linked to the app, but my previous headset is still showing as a separate device in the devices section of the app. Is there anyway I can unlink the vr from my app without havin...

log in issue with windows 10

i have a oculus quest2 and got the software on my pc for it but when i log in with facebook it says ''Your Request could not be completed. Please check your internet connection or try again later'' I need help ASAP it has been like this for days and ...

Must I log out of FB every time I use my headset?

I am just curious. I use my headset with friends a lot, and don't like that it pops up my Facebook messages for everyone to see. I know how to log out each time I use the headset, but is that really necessary? Can I permanently turn that off at all? ...

graphics card

Graphics That Pop: Nvidia GT1030 2GB | 1x HDMI | 1x DVI | 4 x USB 3.0 | 2 x USB 2.0 | 1x RJ-45 Network Ethernet would this work for the oculus rift

Resolved! Does Oculus website buy back the Oculus Go?

I just bought an Oculus Quest - 64GB (Refurbished) from the Oculus website and it got me thinking, does Oculus buy back the Oculus Go? Could they re-sell it as refurbished? I'm just looking around at ways I can sell my Oculus Go and maybe recoup a bi...

Anonymous by Not applicable
  • 768 Views
  • 4 replies
  • 0 kudos

Replacing the Referral

So like I really want to remove my friend referral. The problem is he’s already getting a code from someone else so I want to use my partner referral code instead so there’s a balance between both of them  

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Sticky trigger ONLY when defining play area

When I go to "define play area" in guardian setup, my controller trigger becomes sticky and constantly is defining a play area. This makes it very hard to actually define it but also prevents me from confirming it because the trigger is constantly fi...

vandurj by Level 2
  • 858 Views
  • 2 replies
  • 0 kudos

family share

so i just set up my family share and my games that i purchased aren't showing up on my shared accounts. so if someone can help me fix this i would be very greatful.

dagon05 by Level 2
  • 183 Views
  • 1 replies
  • 0 kudos

Asus Vivobook 15 Link Connection

Has anyone managed to get the Asus Vivobook 15 (CPU 5 GPU Vega 8 ) to connect to Quest 2...... I'm not intending to play VR games.... simply need to know if file transfer between PC and headset is possible. If so what cable and USB port did you use?

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