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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3393 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beatsaber on wrong account

So I recently brought the headset with beatsaber included and I was having difficulties signing in on my account so I signed in on this account (parents account) and I've just found out I can only redeem it here is there a way to get it on my account...

Resolved! Oculus on fire

Hi just returned my oculus to Argos just under 12 month old and it decided to melt charging socket and lead not very good when Meta have never done a recall after so many have gone up in smoke but now argos are going to investigate it as a major conc...

Suspenbed fb account

How Do I convince META that my account was hacked by someone in Vietnam? I have proof as i have managed to download my FB activity

MadgeD02 by Honored Guest
  • 185 Views
  • 2 replies
  • 0 kudos

Resolved! Screen freezes

Doesn’t matter what game the wife and kids play, it freezes. Is it the actual oculus or the games? getting ready to take it back and swap out for a new one

Oculus Rift CV1 Orange light, no display

hello, i just got a new vr headset from one of my friends, and had set up everything as i was supposed to, it says everything is connected and active but it shows a orange light in my headset with no display. just a black screen. on another note, whe...

t4lib4n by Honored Guest
  • 4875 Views
  • 4 replies
  • 1 kudos

Resident evil 4 code from bundle not working

I just opened my new occulus 2 that came with beat saber and resident evil 4 and the code that was in the box doesn't work. I have re entered it and had someone else do the same and read it off to me and still won't work help?

I can’t pair my oculus to the oculus app

I have tried to pair and looked through all the many solutions, but I can’t connect with my oculus quest 2 without reseting it and that’s a problem because I only have one controller and I can’t complete the tutorial when i factory reset it (the ques...

Power On

Hi, just purchased Meta Quest 2. When you turn it one, should there be a black screen?

Echo Vr Crashing

Echo Vr on the original Oculus Quest keeps crashing in lobbies. I’ll be playing or loading then everything will freeze. If I move my head, it shows a flat picture, surround by black void, if I turn around 180 it’s another screen. Shortly after, it cl...

chum57 by Honored Guest
  • 164 Views
  • 1 replies
  • 0 kudos

Waiting for a response

I sent a private message to have our other account restored but haven't heard anything. Is there someone that actually responds when you need help on here?

alimac725 by Honored Guest
  • 185 Views
  • 3 replies
  • 1 kudos

Resident evil 4 code

I just purchased meta oculus quest 2 bundle and the resident evil code doesn’t work. It says this Code doesn’t exist check your email and try again. But I don’t see any code in my email

Razakjudo by Honored Guest
  • 152 Views
  • 1 replies
  • 0 kudos

Resident Evil 4 code bad

My friend purchased a Meta Quest 2 and when he attempted to redeem his code for Resident Evil 4 it says that it was already redeemed. He also had to purchase Beat Saber because it wasn’t free in the App Store. We also couldn’t redeem the referral cod...

Trouble setting up 2nd account

We have a Meta Quest 2 Oculus and have set up our main account as a Meta Account using our email, (Not through Facebook), Our issue is we have been unable to set-up a 2nd account and have tried it over and over again. We set up a no lock out code and...

refund

i bought walking dead but i made a mistake and purchased the wrong one i wanted to purchase chapter 2 how can i get a exchange or my Money back so i can get the right thing

Anonymous by Not applicable
  • 244 Views
  • 2 replies
  • 0 kudos

Overheating

My oculus quest two is constantly giving me an overheating warning. I don’t want my son or I get a face burn. How do I fix this?

Resolved! If I delete my Facebook will my meta account be deleted

I made my meta account a little while ago with my just my email and I wanted to play with my friends so I went to the people app on my oculus and it wants me to merge my Facebook with my meta account but I’m wondering what if I delete my Facebook acc...

lil.Dipl0 by Honored Guest
  • 5516 Views
  • 10 replies
  • 0 kudos

Oculus quest 2

Hey, my son brought an oculus quest 2 the app is on my phone and my Facebook account.. is he able to take his oculus to his dads without needing my phone?

Resolved! HELP! Meta Quest App & Website Log In Issues

Hi All,Id be very grateful for assistance please. My issues are as follows:To pair headset upon the setup of Oculus Quest 2, the Oculus headset asks to log in to Meta Quest App on Android Phone, but on every attempt and after multiple password resets...

Lorna16 by Explorer
  • 340 Views
  • 4 replies
  • 0 kudos

Permanent Fix for False "Doesn't meet minimum" message

I created a scheduled task that runs at startup to fix the minimum requirement for CPU everytime you logon to your PC. It updates your CPU to be an "Intel(R) Core(TM) i7-4770K CPU @ 3.90GHz" which is above the minimum. I did this because there is no ...

BitVar by Protege
  • 4614 Views
  • 6 replies
  • 2 kudos

Les mill

Does anyone’s else find the boxing gloves glitchy 

Controller problem

I haven’t used my Oculus Quest for awhile. When I tried to use it today I discovered that the controller triggers won’t work. I changed the batteries, I unpaired the controllers and then paired them back successfully. but they still don’t work. When ...

No charge

Why doesn't my vr2 charge anymore?  New vr2

fredboba by Honored Guest
  • 318 Views
  • 3 replies
  • 0 kudos

Device won't pair with phone app

I try to connect my my occulus quest 2 to my phone via the app but it always just gives me the generic "can't connect" and recommends I do things like make sure my devices are connected to the internet.

My oculus isn’t charging

I was about to start playing a game in vr then I looked at how much battery my oculus had and said 23% I plugged in the charger turned off the oculus and it didn’t charged I unplugged the oculus and nothing it didn’t charge idk what to do now

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