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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! different serial number

I've tried to return a faulty meta quest 3 to smyths only bought on the 22nd Dec 2023 but they are saying the serial numbers don't match and on checking they don't is there anyway of proving the headset matchs the box as they won't accept it any help...

Resolved! Oculus Rift games crash on Quest 3

Recently purchased a Meta Quest 3 and set up Steam Link and Air Link. Some games randomly crash or don't even start, throwing me back to the Oculus menu. Games such as Dead and Buried, Brass Tactics Arena, and Robo Recall do not work. Dead and Buried...

Not able to allow games for a child

I have no idea why but last week my Oculus 3 decided that I need to create a separate account for my kind and confirm I am an adult. I think this was after Zuckerberg has been grilled before the US Congress. Well, that's nice but making user experien...

DGSS_Meta by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Headset Already Linked to a Meta Account

factory reset my sons oculus 2 and now i cant re-pair it. Just keeps saying "headset already linked to a meta account". Anyone find a way around this? The device is essentially bricked at this point.

Resolved! Quest Pro Controllers update stuck at 0% always

This christmas, I've gotten the quest pro controllers for myself for a better experience and gameplay. As I was trying to pair them (thinking that it would be easy), a notification pops up saying that both left and right controllers are updating by 0...

Passthrough on Quest Pro & maybe everything else

Can someone explain why my phone screen looks so crappy in passthrough mode? It's as if it's being done "on purpose." It would be nice to be able to read 2FA codes, when I log into something on the Quest that requires it.

wuzp by Rising Star
  • 4 replies
  • 0 kudos

v60-v62 FFR level freeze the passthrough view on Quest Pro

Since the v60 if you run the following adb command : adb shell setprop debug.oculus.foveation.level (1-4), when you are on passthrough view, the passthrough freeze, and you have to force reboot the device to make it okay again.=> level -1 is okay but...

Resolved! Oculus quest 2 setup without controller

I brought an oculus quest 2 used from eBay. which come without the I try to set up Oculus quest 2. I download the mobile app and follow the instruction. because I don't have a controller, the initial setup screen did not allow me to pas...

Quest 3 Not Displaying Its Hard Drive on PC

I have tried for weeks to get my Quest 3 to display a hard drive and trying all these google support suggestions, even updating my graphic card and Oculus setting in my Device Manager menu. Unbelieveable, I turned off everything in my Oculus 3 headse...

Quest 2 won't charge or reset

The only time I can get it to do anything is when the charger is plugged in and then it just comes on flashes logo shuts right off the a couple seconds later does the same thing comes on shows logo shuts off comes on shows logo shuts off all in the s...

Resolved! PAIRING: Oculus GO.

I did a factory reset as per support advise due to screen stuck perpetually on (. . . ) [3 moving Dots] so I did the factory reset. My phone still shows Oculus Go in the Bluetooth section. When I choose pair. It says Oculus Go Found! Please confirm p...

Resolved! Oculus 3 Tracking lost

I’m just sitting in my chair with the quest 3 enjoying a game. I can do everything, turn my chair, interact with the game and after 15 minutes while sitting still i get a tracking lost message that I cannot close in any way. Rebooting does not help, ...

Epona.1 by Explorer
  • 6 replies
  • 1 kudos

Passthrough stays on

Has anyone else had a problem with passthrough on quest 3 staying on. When I go to immersive it's half half, immersive looking down, passthrough looking up. I tried powering the headset on while not wearing it, no luck. I did a factory reset which di...

Revidup by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! I can't get through the Wi-Fi setup, I don't see any network

I bought a meta quest 2, and when I try to do the initial setup I can't get past the wifi part, wherever I am and as long as I wait, nothing appears. I tried everything possible, factory reset the headset, restart it, connect from the phone, add the ...

bdLuca by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Lost 2FA

Hello everyone, I’m on a alt acc rnI have a really big problem so i setup/created 2fa on my main account and it was all set up but a day later I accidentally deleted the Authenticator app and I cannot sign in anymore because I don’t have the verifica...

Resolved! Asgards wrath 2 glitch, help

Im very close to the end of the game so spoilers ahaead for those who havent played yet. Im very far in the game and unlocked the necromancer dude and just finished fighting the beast guarding the lake of fire, but my headset died as i killed it. So ...

AbyssVR by Honored Guest
  • 10 replies
  • 0 kudos

Resolved! Can't remove headset from deleted business account

I initially had a Meta Business account and registered a device. To transition to a non-business account, I deleted the business account along with all data. Now, the headset prompts for a work email, but the deleted business email isn't recognized, ...

converting child account no more messages allowed

i have been trying to get my account worked out for over a week sending messages back and forth now the system will not let me reply to the messages sent, due to i sent "too many"? i am just replying to your messages until we get this figured out bef...

how to fullscreen youtube normally

so hello guys i wanted to ask if there is any way to just fullscreen a youtube video to the size of the browsertabbecause i hate using the strech cinema mode.but the big vr screen in front of me when i press fullscreen is so uncomftable and it takes ...

Zombot.Z by Honored Guest
  • 1 replies
  • 0 kudos

Gorilla tag name glitch

So my gorilla tag won’t let me change my name. I hit enter and it does nothing. I tried deleting and reinstalling and turning it off and on but nothing is working. I’ve tried having other people help me but nothing is changing. Ik it’s not a big deal...

Cola4life by Honored Guest
  • 8 replies
  • 0 kudos

Rift S stopped working after newest quest link app update

I was using my Rift S near enough daily up until Monday when the app appeared to update. Since then all I get are the 3 dots loading screen with sensor errors. I have tried numerous things posted on both here and reddit in an effort to get this worki...

Help with Child account on Oculus

Recently our daughter was suspended due to “Your account was suspended because your linked Meta account doesn't follow our rules. Log into your linked account to appeal our decision.”I tried to appeal and it requires documentation to ...

Factory reset device and "No command" message

Hello other meta users, my mom recently got me an oculus 2. I am already having trouble with it. First, it says I have not a lot of storage, and when I delete some of my apps and photos, it only goes down a few percentages, and I don’t know if that i...

Account issues

I upgraded to quest 3 from quest 2. I noticed my user name had changed on quest 2(after not using it for some time). I paired the quest 3 headset to my phone and all my app were there. The headset then continued to asked me to complete pairing of my ...