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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 36298 Views
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

App problem

Hello guys, I have a problem with an app that I have for Oculus that is installed on the Oculus Business and when I run it, it opens and closes instantly and in some oculus business it shows me this message when I run the app, when the oculus is upda...

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Resolved! Timeout resolving device scoped access token

I keep getting the message "Timeout resolving device scoped access token" when I try to see the details of apps on my Oculus Quest 2 and apps such as Holofit cannot get their licenses. I have tried reinstalling the apps. I have forced stopped the pho...

Microsoft Teams on Quest 2?

So I log into Office 365 in the Quest Browser and when I try to launch Teams it attempts to launch but doesn't open correctly - it's been this way for a couple of months now. Somebody did say it used to work. Is there any way to get Teams on the Ques...

Resolved! Oculus Logo Flashing When Charing NO CHARGING LIGHT INDICATOR

Hello! When trying to charge my headset I see the Oculus logo flashing inside the headset for a second then black screen.This repeats infinity times while connected to a charger. If I unplug the device and try to power it on, I get absolutely nothing...

PC Crash

Hi there! My pc crash after 10 minutes if i play vr with the Oculus quest 2 can anyone help?

Meta Quest App not allowing login after password reset.

I have an open ticket with Meta Support as I was stuck in an error loop trying to reset the password on the account due to login issues. The confirmed email address would not receive the code to instigate the password reset. Now that I have been able...

Switch accounts button not working

I have multiple accounts on my Quest 2, but cannot select the "switch accounts" button when I go to the profile. The button is there, but seems greyed out and doesn't allow me to select to switch accounts. Any suggestions?

Oculus Pc app cant reach Oculus Service

I have had my oculus rift s for over a year now and its been working with no problems, but recently when I try to open the Oculus app is says "Can't reach Oculus service". I've done everything I could find on how to fix it, I've repaired the app, uni...

Jnh1400 by Level 2
  • 43 Views
  • 2 replies
  • 0 kudos

£23 referral scheme

I brought my meta quest 2 yesterday and I was refereed to by a friend of mine bit neither of us have received the £23 game voucher help on this woukd be appreciated

Oculus App

I am trying to install the oculus app, but I do not have enough storage. It says how to change the disk location, but I don't get the "Location" dropdown as stated. Help?

I can't merge my facebook account

I got my quest 2 at Christmas and when I try to merge my facebook account with my oculas account it says there was a technical error and we are trying to figure it out

Cannot get 2fa authentication SMS codes

I have been trying to get 2fa authentication codes for two weeks now. I tried everything, different phones/numbers, tried a second account but i still don't get them.

diroz by Level 2
  • 268 Views
  • 5 replies
  • 0 kudos

No option to remove device from settings

Hello! I want to sell my Quest 2 (quite new) to a friend and did a factory reset in iOS app without any problem. Now I see my device in https://secure.oculus.com/my/devices/ and there is no option to remove it! How to do so and is there a problem for...

goberge by Level 2
  • 540 Views
  • 13 replies
  • 0 kudos

Problem with a Party! Help!

When I try and host or join a party, all I am able to do is talk to people in my party- we can not find a way to travel to each other and/or play games together. Any ideas for help?

Pin

When I made my account I wasn’t asked to make a 4 digit pin. Has anyone else had this problem? I’m trying to purchase games and it won’t allow me to with out the a pin I did not make?

Smmsnx by Level 2
  • 302 Views
  • 7 replies
  • 0 kudos

Oculus casting

My Oculus casting doesn't give me an option for tv, only phone and computer but if I go on yt it gives me all those options so it's not the wifi that is the problem

VenULok by Level 2
  • 2153 Views
  • 11 replies
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Cannot add another account!

I got 2 oculus quest 2 for Christmas so we can play together. I have enabled the share app on both accounts. For the life of me I can't add accounts!! Do I have to add an account to both of them? I keep getting an error message when I try to add my h...

Cancel account deletion!

I accidentally deleted account idk how I was trying to repair me account to my friends vr… I own re4 on it! I dont wanna loose it

Resolved! Horizon Workrooms Remove Virtual Desk

Greetings:Running Windows 11 for Workrooms, and finally I can see three screens like my Apple friends have had for awhile. However, the virtual desk in Workrooms hides the center of the taskbar in Windows 11, so I can't get to a lot of things. I don'...

IdoSudo by Level 3
  • 161 Views
  • 6 replies
  • 0 kudos

Oculus app crashing / not connecting

My quest 2 works fine but the app crashes as soon as I load it. If I uninstall and reinstall the app, it works once but refuses to connect to the oculus, and then if I close and reopen it gives me the grey screen again.I’ve checked the device updates...

I cant get into my account on my oculus 2

So for some reason over a system update the system logged me out of my account and now I can't get back in. It says for me to use a email that starts with a c and ends with 9, however I can't recall such email the email I have under my main account o...

Virtual Desktop no audio with Oculus Link

hi, when I use Virtual Desktop wireless all is good.When I use it whilst on Oculus Link I get no audio. I tried all sorts of combination with the audio settings and audio devices but only got lucky once and got audio. But it was gone in the next sess...

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