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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 51915 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I need help recovering an old account after factory reset

I have the username @kendu56 but I can't access the account because I do not know the email I used to sign up! is there a way to lookup the email associated with this account? I'm sure I can figure out the rest if I knew the email I used. I had to fa...

Memory full error watching 3d movies

Hi.. I'm having several issues when watching 3d movies on my Oculus quest 2 256gb. After about 10 min into a movie I get an error message saying memory full then the movie crashes.. Also the sound on some movies will play in one app like Big screen b...

Quest Pro hissing noise/audio problems

I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...

laslen by Honored Guest
  • 5847 Views
  • 18 replies
  • 4 kudos

Oculus wont pair with app

 I had to factory reset my headset a few days ago and now whenever I try pair the quest to my app this pops up and I’ve tried everything like clearing my device on my bluetooth and restarted my phone and it still didn’t work please help me

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JakoOnTop by Honored Guest
  • 466 Views
  • 3 replies
  • 0 kudos

oculus no command while entering boot mode problem.

So one time, i wanted to play a vr game, but when i tried to log in to my account, it was these messages: Oculus Core Mobile Services keeps stopping, ShellEnv keeps stopping and etc. So I tried to go to boot mode, by holding the power button and volu...

GodderVR by Explorer
  • 1099 Views
  • 2 replies
  • 0 kudos

Quest pro controllers are unresponsive

My right quest pro controller refuses to wake up after I unpair and attempted to re pair it to my quest 2. I’ve tried restarting my quest, factory resetting the controllers and charging them as well as waking them up. When I hold down the menu button...

funiki1 by Honored Guest
  • 289 Views
  • 2 replies
  • 0 kudos

Lost game

my game was deleted randomly and i went to the store to re-install it, but it says i never bought it, i have spent a lot of time and money on this game

Controllers show in game during Air Link

Playing a game while connected to Air link causes my controllers to always show at about half opacity no matter what, I can't seem to find the setting to turn that off and neither could I find anyone else having this problem.I've tried turning on and...

Moniky by Honored Guest
  • 503 Views
  • 5 replies
  • 0 kudos

Resolved! Delivery time

My package has been ordered on the 7th of July and since the first estimated delivery date, almost every day the delivery date is changing. The first delivery date was the 13th of July and today it changed to 25th. Could I be informed why is the taki...

Foxy2373 by Honored Guest
  • 476 Views
  • 1 replies
  • 0 kudos

Guardian room scale boundry

My Guardian boundry has no limit. We have tried rebooting and clearing the Guardian history. When we go into Guardian and try to click on stationary or room scale to create a new boundry nothing happens.

rsdemott by Honored Guest
  • 1248 Views
  • 10 replies
  • 0 kudos

cant reach oculus service while I was trying to set up oculus

Hi.I can't reach oculus service for some reason. Now this is not a problem with already installed oculus its a problem with setting up oculus heres more info https://docs.google.com/document/d/1WLMGMuH8qbynebbj5SvAfqki_vbpaNtyHonWVnd2sVg/edit @pkp107

pkp107 by Honored Guest
  • 272 Views
  • 2 replies
  • 0 kudos

Classroom Head set setup

We have a number of Quest 2 headsets for a visitor center experience and having purchased showtimeVR which works very well the challenge is that it appears that we need to have each headset setup with individual meta accounts  Is there a simple work...

Resolved! PTC v56 screen gets darker and device powers off

Hi,I would like report an issue with PTC v56, which i never seen before:While using Airlink, screen went darker (not black, but everything more dark than usual). A couple of seconds, later, the device entered into sleep mode (same as clicking the pow...

Suet210 by Explorer
  • 1004 Views
  • 6 replies
  • 0 kudos

Different usernames between Golf+ and Oculus

Bought a Meta Quest 2 the other day; upon setup I was given my Instagram name as my Oculus username. I ended up changing that to my current username of ChaseC5, but this change still hasn't reflected in Golf+. As my last name is in the old username (...

ChaseC5 by Honored Guest
  • 551 Views
  • 1 replies
  • 0 kudos

Screen Sharing

I think that screen sharing is a feature that should really be added to the quest platform. When you are in a party with your friends, you can be able to share your screen with them and they can see what you are doing. If you wanted to show your frie...

xLil_Alx by Explorer
  • 4359 Views
  • 7 replies
  • 4 kudos

Resolved! Pro Controllers flaw

Since these are new and not many people have them I can see how it hasn't been noticed. I'll like to bring this subject to other current pro controllers owners to also test this one out and if possible to get some admin attention to this matter and h...

gemisai by Explorer
  • 1554 Views
  • 10 replies
  • 2 kudos

Charge port melted

Hi there my oculus charge port melted last night and the cable and oculus are both badly damaged I went to the store (Argos) and was told they couldn’t help as I bought it in 2021 and I started a chat with meta on WhatsApp last night gave my details ...

Resolved! Oculus quest 2 led light flashing orange and green

So I was charging my oculus and the light turned green which indicates it's full battery but I left it alone for a bit then the light turned orange again and sometimes it would go back to green but then went back to orange and sometimes flickered gre...

Reatarting

My sons oculus keeps saying the core server is not working and restarts. How do I fix this? It restarts before I can even touch any buttons

Resolved! Username change

Hi. I accidentally changed my username to @itzyagurl.husky and I was wondering if I can get it back to itzyagirl.husky. Someone please help.

Problème bandeau noir

Bonjour, je rencontre un problème lorsque je connecte mon oculus sur mon pc, l'application se lance bien mais je me retrouve avec un bandeau noir dans mon casque sur les 4 côtés, et de plus j'ai un décallage avec mon pointeur de manettes et il ne rép...

capmatt by Honored Guest
  • 736 Views
  • 7 replies
  • 0 kudos

Missing "Prototypes" Filter in App Library

Hi everyone,I am trying to experiment with an application in Meta Spark Studio. I already have a developer account and my headset is in developer mode. I have no problem uploading AR/VR test files from Unity. When I try uploading files via Meta Spark...

Screenshot 2023-07-14 at 9.17.44 PM.png Screenshot 2023-07-19 at 10.25.57 PM.png

Purchased games not showing up in library

Hi, this appears to be a common question but I'm still stumped. I just purchased a Quest 2, along with five games/apps. I then downloaded the oculus desktop app so when my Quest 2 arrives It would be installed already. Now the problem I face is that ...

Anonymous by Not applicable
  • 68436 Views
  • 26 replies
  • 0 kudos

Air link not working

From yesterday to today the airlink simply doesn't want to work... I've already checked the router, the internet, disabled the firewall, checked the computer update, the headset, the video card, I've reinstalled the programs, I've formatted the heads...

Controller

My friend's controllers sometimes fly to his barrier and he can't move or do anything and we don't know why. It happends randomly when we are playing. Can somebody please help us?

Schmakob by Honored Guest
  • 295 Views
  • 2 replies
  • 0 kudos

cant install beat saber

for some reason i cant install beat saber and i tried the solutions on here https://communityforums.atmeta.com/t5/VR-Experiences/beat-saber-wont-download/td-p/955317#:~:text=If%20you're%20still%20having,open%20a%20support%20ticket%20here. and it didn...

AlixH2021 by Honored Guest
  • 270 Views
  • 1 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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