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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Face Tracking/Eye Tracking are not working with Quest Pro
Hello, I am a user who has been using Quest Pro for about 6 months.Quest Pro, which I was using well, cannot track my eyes and mouth movements. Even though eye tracking is turned on, my eyes do not move at all. Mouth tracking only works when I am spe...
Resolved! Lost Sword Asgards Wrath 2
I’ve only progressed as far as the temple depths in asgards wrath 2 on a Meta Quest 3. I need to break down the barricade with my sword however somehow it is lost. Can it be found or alternitivly can the game be restarted from the beginning? to date ...
Resolved! Asgard's Wrath 2 Stuck at Fishing Village Ruins
Been having a blast playing the game but can't continue past here to get the hippo. Killed all the baddies at the first battle area with the 2 tents but the stake wall is still up and no way around it. Known glitch? Hoping something can be done short...
Remove account
A friend of mine gave me his oculus 2. He had a subscription with supernatural. Now when I try to go into supernatural, it is asking me for his ID and sign-on or if I got an invitation from him. I want to remove that so I can download the supernatura...
Paid account (Quest+ Subscription Help)
Hi guys. I’m so new to this technology it may be too much for me!! I bought a bundle and can not get through the initial set up. I paid for 1 year with this plug but the set up keeps prompting me to choose trial or monthly. What do I do?
My Xbox controller synced up fine and the buttons work in menus but not the games.
Just wondering why. I have tried to disconnect and reconnect it but not help.
Resolved! Pawn position and orientation in VR in Unreal Engine
Has anyone had a problem running the VR preview in Unreal Engine with player position? Namely, when I start the game and put on the headset (Oculus Quest 2), it happens that my virtual space rotates or moves by certain values. It is extremely importa...
Resolved! ShellEnv close down error.
Upon trying out one of the new environments in metas own store (as in I'm not using side quest and never have)It loaded in and executed the change. The screen went black and it seemed to fail to load .I then got an error that ShellEnv has an error lo...
pattern reset
Guys, HELP ME ASAP!!!I put in a pattern code and i don't remember it! I don't want to factory reset because it has a LOT of data and games, and i don't wanna lose it all! Can someone please help me, or Meta send me some pattern reset link or SOMETHIN...
Bad Business practices
After months of convincing my brother who's in his 40s, finally he got him a Quest 2. He's been playing for a couple of weeks. Today, he tries to log in and gets a message. Something about his age isn't confirmed. With this message, his quest is effe...
Resolved! Gorilla Tag not connected to room on Meta Quest Link
When I load up Gorilla Tag on Meta Quest link it doesn't load in my cosmetics, shows 0 people online, message board is loading & the board in forest either says not connected to room or lists a few blank player names, this goes away randomly when I l...
Refurbished Quest 2 not pairing
So like a lot of you here, I have waited around 2 months for my refurbished unit to arrive. Now that I have received it, the headset will not pair to my phone via the 5 digit number its providing. I have restarted my phone, also tried deleting the ap...
Mod.io blank screen
When I try to search mod.io or anything with mod.io in the name it either says "not found" for anything with mod.io in the name or I just get a blank white screen when I try to go onto the real website through the oculus browser. I haven't installed ...
"Error Performing Query" When Trying To Purchase Any Game
Hello I was trying to buy a free to play game when I clicked get app a interesting error came up "Error Performing Query" I have no idea what this means. I thought maybe it's just for free games but no when trying to buy anything it pops up I haven't...
Quest Headsets suddenly factory reset and now are bricks
Hello,Additional information.The Meta app says Device not found But when I click on the device (in the app), it shows it is syncing. The headset is connected to wireless but the app says it cannot pair or connect to the headset. I have four Quest 2 h...
Can't log back into my headset
I factory reset my headset so I can add another account and now my old account won't even work. It's says something went wrong. I've tried from other people's phones and it still doesn't work.
Left controller update in progress error message
During my initial set up in oculus quest 2, a software update started and the left controller update was initiated but got stuck at 26% . It’s been more than 2 hours and I have tried everything from decoupling the left controller, removing and reinst...
Secondary Account VR Legs
I am running Quest 2 VR, added and logged into 2nd account. I tried running VR Legs and I get the error...Start game failed. Please check your network status and try restarting the game. Message: authentication type 'none' not supported.It works perf...
Factory reset - missing games
Hello I factory reset my headset, and have previously done so and all my games came over however today none of them have come over. My daughter has also told me she has created another profile so I am wondering if all my games from years ago are on t...
Charged Twice For the Same Game
Yesterday I went on the Quest Store and saw Beat Saber on a meta Quest + Deal 41% off. It was 13.49£ I decided to buy it but realized that my bank account was charged twice £13.49 Therefore i was charged 27 pounds. I requested a refund and it was app...
Resolved! why is my update so long
i have a software update it has been updating for 12+ hours do i need to wear the headset or something
Games not updating, headset not casting
I’ve only experienced the games not updating one recently, which I’ve had twice and I don’t know if I can fix. Casting has been an issue for me for ages because i can’t unlock the developer settings on my app without needing to cast. I’ve tried every...
casting just black on web browser
so im trying to cast to my pc because i wanted to show something to my friend but everytime i open the camera app and start casting to my pc it instantly connects but takes like 10 sec for my pc to register and then 5 second after that it just discon...
Quest 2 Left Controller Keeps Disconnecting
Everytime I play a game my left controller keeps reconnecting and disconnecting and its very annoying. I only just got my Quest 2 not even 3 weeks ago.
Can't retrieve all my old purchases
So last year in 2023 I made sure that I made a meta account so all my oculus purchases would go on meta. I have an quest 2. I didn't play for a long while and now starting up somehow I can not find my account, login... And I can't find my old purchas...
question on recording
im new to the whole vr thing and the quest 3 is my first purchase. ive been messing around trying to record games, both with the built in recording through the right eye, and trying to use obs to capture the steamvr vr view. ive noticed both seem to ...
Meta quest store
I am trying to buy games on meta store but a error message pop out. "The request cannot be complete until further action is taken" , "We detected unusual activity and for your security this request could not be completed", "File an appeal for this ca...
App not connecting to quest 2
Hellowe did a factory reset on our oculus two and it won’t let me connect the headset to the app. So we deleted everything and we have followed all the steps we have checked for updates. We have factory reset it again we deleted the app reinstalled t...
2nd Update yet no data file access
Its the 2nd update, v63 and v64, once again theres no access for the data file, meaning no modding. Ive been waiting for update, everytime i got on my headset, i quickly go to setting and system then system software, for v64 just so i could mod my ga...
Children oculus
Hi.. my son has an oculus and an account linked to my email acct when he signed in to Meta it synced to my Facebook info.. how do I separate the 2 and set up his own username without losing his games and content already purchased
