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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I've lost my email account. I need to change main email address from Oculus account.

Back in around august of 2020 I bought a quest 1 and since then my email attached to the quest has been hacked and deleted. I am no longer able to access my meta account. I need to know if I can get it back, because I've spent quite a bit on games.

No news on my return

I sent both controllers back to Meta using DHL after following the online return system. I have proof of postage. I received emails which generated the return which said allow 5-7 days after returning items for it to be processed and then I would get...

My oculus quest 2 logged me out and won’t let me back in

My oculus is basically a sitting duck that can’t do anything because it logged me out and the only way for me to get logged back in said that I needed to be logged in to do it. How am I going to log in if I need to be logged in to log in? Absolutely ...

Constant loud audio popping is the only sound

Here's a video, just a loud, constant popping of static. I plugged my desktop speakers into the headphone jack of the headset to produce the sound the headset is making through the speakers.I've made sure it was up to date.I've uninstalled and reinst...

Resolved! Quest 3 v64 Disconnects, Possible Workaround

I haven't had any wifi disconnect problems since V64 (latest non-PTC) with my QPro, However. I have had a few with my Q3. This is with both standalone and wireless PCVR with Air Link or Virtual Desktop. I haven't found the same issue with my QPro. Th...

I have been accepted for the alpha testing channel but on VR it won't show could you help ne

I have proof but the picture icon won't work I'm younger than 18. On mobile I have been accepted but on VR I click the link it says I can't get the channel

My quest2 gives me a six digit code when the app ask for five

I need help figuring out how to connect my quest to the app

Resolved! Referral link doesn't work for Quest 3- ( RESOLVED)

Referral link doesn't work.The referral link creation menu does not appear in the mobile UI.Links created on a PC will redirect to an error page indicating that a problem occurred when accepting the referral link. For your information, the device reg...

Dose anyone know how good/bad a RX7900XT with a 7 7800X3D is for vr?

been getting some choppy game play when i play vr games like pavlov and vrchat

Resolved! Question about "Path of the Warrior" multiplayer

Hello I have - two devices, Quest 2 & Quest 3. And they both work in the same facebook account. Can I play "Path of the Warrior" multiplayer - in one account but from two different devices? Thx for any help!

Meta headset not turning on

I need help with my oculus its not turning on and i know its charged can someone help plz

I can’t view the quest cash I just redeemed

I had already had $10 in quest cash, I just redeemed another referral and it is not showing up as $15. Any help or solutions, it would be very appreciated

Resolved! Meta Quest Remote Desktop v1.33.0.2.70 size

Hi there, everything seems fine with it, but I am wondering how to scale the size of the Desktop window inside the Quest 3 up. It seems limited to the size of the Quest Menu window, therefore Text is near impossible to read at original 4K Resolution ...

Meta’s customer support stole my head set

I purchased an meta quest three that froze. I contacted meta they told me the would give me an advanced replacement, it is a month later I sent back the broken device I never recited a replacement the device is over 600 dollars. Meta is holding me ho...

Store pin help

Help my store pin isn’t being excepted I keep resetting it and still nothing

Lost my Oculus Go controller

My Oculus Go controller was lost and now I am Looking to watch 3D 180/360 immersive videos applications which can b control by gaze pointer instead of controller. Please specify the videos applications. It will be very helpful for me. Thank you.I am ...

I have gotten no responses from meta support regarding my quest 3 replacement

So I've been waiting for around 2 months to get a new shipping label for my replacement kit due to my label not working after i sent my headset in, and it getting sent back to me because of a battery warning label on the box that i sent it in and did...

Suspended account

Hi I just made a meta account a few days ago and it was suspended. I had to make a new account because everytime I try to disagree the redirect link just constantly refreshes. I didn't have the meta account for very long and is not even connected to ...

Resolved! [Known Issue] - App/Game refunded and cannot repurchase

I am trying to repurchase Contractors Showdown that I refunded. The refund was approved and got my money back but the game still shows pre-ordered and is not allowing me to repurchase the game. Anyone know

Resolved! Wrong email address

Can someone update my email address? It should be [redacted] There was a Typo. Thanks

Resolved! Meta Quest + $25/£20 credit missing after upgrading to Annual

I started a free trial on meta quest plus last month then this month I saw that it says you get 20 pounds store credit I ordered for the annual and I can't find my 20 pounds anywhere

Lost my 2FA on my account

Basically what happened was that my original account SinnisterSolar had a 2FA account on it and I realized that I lost my Authenticator app a while back and I'm currently trying to get that account back. But I can't due to the 2FA, I'm currently usin...

Re: New meta account device code not working

generate new device code oculusIs what I get when I turn on the headset. It won't let me generate code just comes back with error. Months like this help is so bad on the junk

Resolved! Casting from Meta Quest 2 no devices listed

Hello,I have got a Meta Quest 2 I would like to broadcast from to a TV directly without using any app or a computer.But from the list of the following setups I've tried nothing worked.Worth to mention stepsI do:Making sure the headset and the target ...

Complaint

I want to make a complaint but cannot find where to do it.I have a suspension threat on my account and they wanted me to prove my age, I have submitted both my credit card and driving license over 5 days ago and have emailed their support team 5 time...

Meta Quest Link refuses to work

I have tried everything to make Quest Link work but I keep getting stuck at the 3-dot loading screen anytime I try to connect. I've tried both Air Link and Cable connection, restarted both my Quest 2 and PC, done a clean uninstallation of the Meta PC...

Stuck in bootloop, can't hardly reset

I recently restarted my quest 2 and I believe it had an update, it showed an icon of a SIM card with an arrow on it and a progress bar however once the bar Finished the headset entered a bootloop.I'm used to having software problems with the headset ...