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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
How do I get my Beat Saber game back.
Hi I bought my oculus a while ago and stopped playing for a while because of school but when I got back on my oculus all the games that I bought were gone including Beat Saber I don't really care about the other games just Beat Saber. If you can help...
Quest 2 won't connect to Wi-Fi - Can't Factory Reset
My vr quest 2 has had no internet for 2 days now I don’t know how to fix it so I didn’t and my batt aren’t started running out so put it into charge but I couldn’t close my be correctly where I hold down the powers button and the “restart” and “power...
Controller not tracking
I need help I have a quest 2 and I wanted to play some games but for some reason my controllers aren’t working and they are connecting but the triggers don’t work and it is not tracking them does anyone know what is happening
Tracking Lost Screen LOOP
PLEASE HELP. I made 5 different tickets by now, and you still haven't found a way to help me until now. Perphaps this post will help me some attention. I bought the Meta Quest 3 in December 2023 through Amazon Spain (i will send you the invoicr pro...
Oculus Rift S - Random Crashes - Meta Support doesn't care
Hello there.I got a new PC with the following config and my VR headset crashes randomly:AMD Ryzen 7 7800X3DSapphire Radeon RX 7800 XT PUREAsus Prime B650-PlusBe Quiet! Straight Power 850W Platinum32Go RAM CorsairSo, clearly, for me, it's not a hardwa...
Quest 3 Can't get Link cable to connect to PC
Hi, i can't get my laptop to connect to my quest 3 using the oculus cable.oddly enough it will connect through the Air connection, but not cable.note an additional message shows up at the top of the oculus page saying. " you computer does not meet th...
I cant get the Factory reset to work.
I have the black screen of death. I’ve tried everything, but the device always crashes when I try a factory reset. I go into the boot menu, and when I select the factory reset button, it starts, spins for a few seconds saying “erasing,” but then it f...
Quest 2 Controller Drift on BOTH Controllers
I’ve had my Oculus Quest 2 for a few years, and i experienced controller drift for the first time on my right controller only about a year after using my headset, it didn’t bother me at first but only recently it got much worse. My right controller d...
Quest 2 fan
Everytime I start up my headset a pop up says "the fan isn't functioning properly" and I never seen this until like couple days ago
MQ3 Nose xlip
Morning folks Just purchased a MQ3 yesterday, but each time.i wear the device the black nose clip keeps popping out, is this a known issue? Is it supposed to do that? Should I return the item for a replacement?
Trouble logging into meta quest on pc
So I downloaded the meta app on my mew pc, and for some reason it wont let me log into my account. I tried to click on forgot password, and it hasn't done anything. I can't even use the help center to try and fix it. When i use the login for meta, it...
How to mask Virtual Reality World with Real World in Meta Quest-3 headset
Greetings,Hi ,I am using Meta Quest-3 Headset, I am using these Headset From Few Months ,I want to mask Virtual Reality World with the Real World , I was Stuck in these Part , Can Anyone help me What changes I have to do in the Settings to get Mask t...
Resolved! Problems with Asgard's Wrath 2
In Duat, all flying objects disappeared, sometimes in the place that need to going up/down, press B didn't work, it happened in most of the monster den, and in Duat, near final gate that needs to open by opening 2 portals and aiming the Mereret ball ...
Sensor can't track headset
Sensor can't track headset Since last month im trying to fix this issue for my Rift S VR and i own it for 2 years and played 7 times with it.I've been trying alot of things but none of them worked. I don't know wath to do anymore .
Order taking incredibly long to arrive + poor customer service
I Bought a Meta Quest 9 days ago and it’s hasn’t even been dispatched yet it’s now been 6 emails going back and forth and I’m not being told anything. Each time I’m receiving the same generic response from a different person claiming that someone is ...
My Quest 2 will not start up again
I've had this issue for about a month now. My quest 2 will not start again. When I turn it on, it shows me a square with an arrow pointing down, and a bar that loads green. After that, it shows me the metaverse logo for about 10 seconds and then it s...
Weird blobs in display
I just turned on my quest and there is a dark red/brown line in the left corner. How do I fix?
Oculus stuck on 3 dots
Hello ,my oculus quest 2 is stuck on three dots and it then go in sleep mode.I tried factory reset it still doing the same.Kindly assist
oculus account gone so are my games
so I decided to buy oculus once again and I try to log in and see that its some meta quest now but it says that my account is gone and I dont have access to the game I bought I aslo have a receipt saying I bought the game I also have a email from 202...
Resolved! Teenager Starting Own Account — How to Manage Apps?
Hello!I've pored over the app sharing docs, but I'm still a little fuzzy on how this might work and I could really use some help from somebody who has a better understanding than I do.We bought our first Quest very early on, and used it as a family d...
Device not working
My mega quest 3 keeps turning off by itself.And it's not registering the hand devices.
Air Link - "Your graphic card is incompatible with rift system" Surface laptop studio 2
Intel i7 64G Ram GTX 4070 Windows 11. I just bought a new Surface laptop Studio 2 and I tried to connect it to my Quest Pro. It said on both the app and the air link that my graphics card is not compatible with Rift. What are ways for me to fix this ...
Rift CV1 will not pair controllers
I had the oculus software update today and I can not pair a new controller to my rift CV1. I can not pair any of my old controllers. I have uninstalled and reinstalled all of the software and they will not pair. The light on the controller blinks but...
Quest 2 boot up issues
Oculus keeps restarting. We have restarted it but not working
Resolved! Can't login the Oculus PC app
Can you please help me log into my Oculus PC app? I can login fromo my phone, a browser and even the Quest 3, but not from my PC. I used to sign in without an issue, but not now. Thanks
Shellenv error message
I got onto my oculus quest 2 and it says "shellenv keeps stopping" and then keeps restarting this loops when I turn my oculus and I dont know how to fix it
Can't load the game / parts of the game
Hello! So recently this has been happening on my Quest 2:- when I try to open FitXR application, I am immediately stuck on the loading screen; it loads forever and I can't enter the game- in Beat Saber, I am able to play the basic songs, but when I t...
Problem with connecting Quest 3 to airlink
Whenever I try to connect my quest 3 to my pc I get the message that I do not meet the requirements of 5 Ghz and 80Mhz. My pc does somehow only have an ethernet connection and not a wireless wi-fi connection available (not built in), so I was wonderi...
No longer have access to phone to log into account
Hey, I created a meta account for my Quest 2 when I got one ages ago (Jan 2023), I since have gotten a new phone and along with that a new number. I am still logged into my meta account on my Quest 2 but on my new phone I cannot log into my meta acco...
Game Error - Population One not loading
I just downloaded population one on my quest 2, its stuck on loading after i open the game!!, i can hear some sounds but can just see a black screen, how do i get my momey back?
