Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 69992 Views
  • 111 replies
  • 8 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Weird flashing objext

So I turned my Quest 2 on which was working fine yesterday and ther was this weird faded blue object that kept flashing when I was in games, it takes up almost all of the right lens and it's really annoying. It doesn't flash when I'm in the system me...

Joethebab by Honored Guest
  • 358 Views
  • 1 replies
  • 0 kudos

Resolved! Horizon worlds not recognizing my location

Hello,I own a quest 2 bought while I was still living in the Netherlands,I have now emigrated to the US and I have tried to change my location on Facebook, my mobile device and somewhat also on the quest.It still seems to recognize me as being in the...

UX system has stopped

While downloading the Skyworld game on my Oculus Quest, I got the error message "UX system has stopped" and then "UX system keeps stopping". After that, my headset turned off and the installation of the game was interrupted. If anyone has had this is...

Randomly jumping in zero caliber

I’ve been playing for around eh like a week now but I will randomly jump and sometimes wont stop I’ve been playing zero caliber reloaded and it’s fun but it’s being interrupted with my jumping. Can somone help?

ChugEEE by Explorer
  • 699 Views
  • 3 replies
  • 0 kudos

Spinning blue ring of death

Bought The walking dead saints and sinners Retributiin for my son to play on the META Quest 1. It is in our purchase history but just has a blue spinning ring. So not only did I apparently waste my money but more importantly my son can't play the gam...

Loki7704 by Honored Guest
  • 384 Views
  • 2 replies
  • 0 kudos

Headset won’t pair after factory reset

We had to do a factory reset on the headset because we were getting an error that the SocialPlatform keeps stopping and it would not go away and the headset kept restarting itself. We successfully did the factory reset, but now I’m trying to pair wit...

Occulus App - Unable to Link Accounts

I am trying to setup a Samsung Gear VR on a Samsung S8+ running Android version 9.I've installed the Oculus app and register an account using my email address. When I try to link my accounts at this screen:When I press 'Link and Continue' at the next...

A.jpg B.jpg C.jpg

Real VR fishing backup

Real VR fishing game is not backing to oculus cloud. All my other games are backup. in oculus cloud The status for real vr fishing. Back up by oculus. Said “No” how to backup real VR fishing game.? Do not want to loose my game play

DragonRay by Honored Guest
  • 2289 Views
  • 9 replies
  • 0 kudos

Business account

I just received a meta quest 2 vr today. And like others, it keeps asking for the business account. Please fix this problem. I am not going to wait and purchase the new one either.

mf85.2023 by Honored Guest
  • 332 Views
  • 2 replies
  • 0 kudos

Controller analog stick acting wierd

So I just got this game called battle talent and second day of playing it when I move forward with my left controller I stay in place or go backwards. This is the second time it happend but not nearly as bad. I tried everything, I unpaired and repair...

Unable to install oculus software

Keep getting can't connect to oculus server error.Have deleted and reinstalled several times always the same.I have windows 11 up to dateCompleted removed all traces of the software no fire wall also installed it on my laptop win10 works but not on m...

Capture1.PNG Capture2.PNG Capture3.PNG

Experimental Features Help

I'd be particularly interested in obtaining experimental features as mine disappeared after I factory reset my headset.

Oculus Airlink Radomly Stops Working.

I updated to the latest Oculus version and airlink will no longer work. It won't launch or pair. Anyone else experiencing this issue or know how to fix it?

Mrfattyww by Honored Guest
  • 524 Views
  • 3 replies
  • 0 kudos

Resolved! Audio Related Things Not Working with Rift S

I've been having this issue ever since I got my Rift back out of storage for the summer (it's way too hot out to use it during the summer). I haven't had an issue with this in the previous year but now I am. The only things that lag are things audio ...

Oculus Quest 2 headset not pairing with phone after reset

Hi ,I was unable to use my pattern to get into the headset, hence performed a factory reset via the headset. But since then, the headset does not pair with the phone app. The headset shows a pairing code but when inserting this code on the app, the a...

endless loading Quest link

Good afternoon, I have an oculus Quest 2. Great device for VR. I bought myself a new computer more modern. and now it does not work quest link, endless loading 3 points. I tried everything, I changed ports, reinstalled the driver, reinstalled windows...

Ilya343 by Honored Guest
  • 346 Views
  • 2 replies
  • 0 kudos

Oculus Quest Wont Charge Or Open

I tried charge my oculus quest two but its not working i tried with 4 different charger i cleaned the charge port of my oculus its dont working please help me there is no light too

Game purchase

I purchased the game Ghost of Tabor and owned it for a week, enjoying it like a normal person then it disappeared of my owned apps and now have to re-buy it I'd I ever want to play it again. How do I get the game back?

Aero_- by Honored Guest
  • 669 Views
  • 4 replies
  • 0 kudos

Airlink wont pair with pc - like everyone else

After v37 update i can no longer get my quest 2 to pair with my pc. I have a brand new ASUS ROGSTRIX i7 with a gtx 2060 super and I've played pcvr through it up until now. I know the pc can handle it. My qiest recognizes my pc but just will not pair ...

garyg199 by Explorer
  • 10168 Views
  • 18 replies
  • 3 kudos

Oculus help

I had factory reset my oculus and when I get on it shows the controllers and the tutorial on how to pair the controllers even the I have them paired it says a code to pair from the app but that doesn't work I don't get on my account I'm sueing meta q...

Oculus 2 with static sound on left side

We just bought an oculus 2 yesterday and we have been using it just fine. We tried to use it this morning and the left side you can only hear static from it no noise. We tried restarting it because that’s what the website said but nothing is working

meta guest app on pc

it says that i dont have enough system storage when i have more then enough when i try to download it

Quackbait by Honored Guest
  • 435 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels