Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3632 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controller

I have an oculus controller that I can not wake up. Does anyone have any suggestions?

Restart headset

Want to change admin so need to reset unit. How and can I reinstall purchased games?

Briguy941 by Honored Guest
  • 317 Views
  • 2 replies
  • 0 kudos

v47 Download Link?

My Oculus is stuck on v43, does anyone have a link to download the current update? Im trying to sideload it. Would be much appreciated!

oculus link

Hello, I have a problem passing data or "files" from the oculus to the PC because when I connected the cable to the viewer I got a warning that it is what allows you to pass the data and I clicked not to show again and now I cannot pass data

No option for oculus link cable on quest

I have a quest 2 and a PC I have played through the PC before using air link. The first time I try to use the official cable and it charges the quest and says it's connected on my PC oculus app but nothing happens when I use my quest, no option to li...

VodoBoy by Honored Guest
  • 1217 Views
  • 3 replies
  • 1 kudos

dont recognise password/email

whenever i wanna login at my oculus quest app and sign in my email adres and password the app says that either the email adres is incorrect or the password. i both changed my email adres and password and still it gives the same error. and it says i n...

App Library

Hi, my son tried a game which he didn’t like and he found a bit scary… we uninstalled it but can’t seem to delete it from the App Library… so he sees the picture every time he tries to use the headset… how can I permanently delete it so it disappears...

Unable to log into my oculus account after Meta account merge

I am on Windows 10, I have an Oculus RiftS and the Oculus PC application. I have just updated my Oculus account to a Meta account. I am no longer able to log into my Oculus account. I keep receiving a message saying that I have the "wrong email and/o...

Dr3ddr3d by Honored Guest
  • 231 Views
  • 4 replies
  • 1 kudos

Microphone on the meta quest 2 not working

The internal microphone on my meta quest 2 is not working. It doesn’t work on voice commands or any apps that I’ve tried. I have tried factory resetting, but nothing changed. Is there anything I can do?

Sairento VR Quest 2 won't load

Hi all,I upgraded to a Quest 2 just recently, and everything has been great so far - with one exception. For some reason, Sairento VR refuses to load... I fire it up, I get a dark screen with the three doors and then I'm kicked back to the Quests' ho...

Burukasai by Honored Guest
  • 256 Views
  • 3 replies
  • 0 kudos

Referral link credit

Hello, I received a referral link from my son through messenger and when I click it, it takes me to a "log in to continue" page. I click that and then I get the Meta - continue with Facebook option. I click it and the message - For your account secur...

Cijuja159 by Honored Guest
  • 196 Views
  • 2 replies
  • 0 kudos

Game not working

I am making a game and I thought it was done but when i put it up on app labs and I got it on my oculus, it wouldn’t open fullsceen! Nothing works Vr sandbox link I made it in unity. Does anyone know what to do?

029B2F2D-F3BA-4F9A-9723-B5ACE057100A.jpeg

Meta quest 2

My first quest 2 just stopped working one day so I bought another. It is used and has an account on it. It will not let me add my account. It says something went wrong try again later. I’ve gone to meta.com/device and entered the code. It says invali...

Jduubs by Honored Guest
  • 117 Views
  • 1 replies
  • 0 kudos

Meta quest 2 beat saber

Hello when i play beatsaber now only the first box is normal the rest fading away before they got to me.whats the problem plz help

Link Cable charging but not detecting PC

My Link cable has stopped detecting the PC. It still charges the quest 2 and air link works but not the link cable. It had been working fine and just suddenly stopped working mid game. The USB port still works. Any help would be appreciated Thanks

restart my account

Hello instagram support my account was disabled by mistake i am sure because I didn t violate any rules people reporting me and bullying me so thay report my account is there anyway you can help them get my account back thank you so mach

Referral Credit Not Coming Through

It's been about 9 days since I had activated my oculus quest 2, that I had bought with my friends referral link, and after activating it no referral credit has come through for 9 days.

Trystxxn by Honored Guest
  • 91 Views
  • 0 replies
  • 0 kudos

Can't download Beat Saber (Windows 10)

I'm reinstalling all my VR stuff after a PC upgrade. Beat Saber seams to fail at installing every time I've tried. Windows will pop up and say it 'couldn't download. Please check your connect and try again, or visit Oculus Support.'All other games ha...

wowzeres by Honored Guest
  • 807 Views
  • 4 replies
  • 1 kudos

Pin

Helpi do not know my PIN number and I have tried many ways to get a new pin and nothing works. I have not received the email from you to change my pin though I have tried about 6 times requesting a change. I can not change the pin myself because I do...

Anonymous by Not applicable
  • 667 Views
  • 6 replies
  • 0 kudos

Cant add new account

When i go to my setting and account setting aint there so i cant add another account need help?

"Graphics card not compatible with Quest Link."

I've been playing a bunch of games using PC VR on my Meta Quest 2throughout 2021-2022 but recently i got something new... one day i was connecting to the new steam game "among us VR" when i got a message saying, "Graphics card not compatible with Que...

RoboYTz by Honored Guest
  • 201 Views
  • 1 replies
  • 0 kudos

Didnt get Resident Evil 4 code in Quest 2 Bundle

I purchased the Quest 2 within the promotion frame and only got an email for beat sabre. I looked around and inside the box and have not received any code for Resident Evil 4. If anyone could help me that would be great.

Multiple accounts issue

So my sister and I both have a quest 2. We share an account which my mom didn't know so she changed the name. And now I can't change it back. We both also have the free game gorilla tag. But I get kicked off when we try to play it together. How do I ...

Labels