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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Icons under help not correct? IMO

I have seen this icons under help, are they correct? Found this on the V60 firmware with the quest 3 and can´t remember in V59 if they were designed like this.Last time i reset my headset was because of the save bug on Quest 3 for phantom ops (what i...

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Customer service gone silent - Headset not working

I have been speaking to customer service about my son’s headset that has never worked properly on opening at Christmas. I have a case number. They have gone silent and I cannot get a reply - they asked for information about the headset etc but nothin...

Right Controller (not) Pairing

Hi,The right controller on my Quest 2 has decided not to work. I can no longer pair it with my headset properly, although I can see battery power and the Oculus button still works the controller itself cannot be seen or used. I've tried everything I ...

Big Ooops :(

HiLast weekend my 10 year old Grand Daughter accidentally dropped my Quest 2 from about chest high onto a concrete floor.... I took over to check for external damage which there was none however something on the inside got messed up I assume.I use a ...

Resolved! Downloading

I read a whole thread about people who are having the same problem as I am - they cannot download an app without it stopping, then going back to 0 when they try to restart it. I didn't see any response to people's concerns from the developers. Grante...

Vavsie by Honored Guest
  • 545 Views
  • 2 replies
  • 3 kudos

Black Display on the left side

I saw a black spot on the left side whenever I go on my Quest 2 I see a black spot on the left side of my Headset. (Only happens when on passthrough) whenever I restart my headset, the display (left side) my headset is gone.After leaving the game (le...

Internet Connection

So, I have a somewhat unique issue. I got my Oculus Quest 2 a little over a week ago. I set it up via my home internet with no complications. However, I have returned to college with it hoping to enjoy playing with some friends, watching some movies,...

TenWars27 by Honored Guest
  • 564 Views
  • 1 replies
  • 0 kudos

Quest 3 cable link PCVR, where's the option for 120hz?

How can a newer device doesn't has the feature that its predecessor had?Or y'all removed this option on Quest 3 just trying to do a funny?I choose meta for my first ever VR device and I feel bamboozled.Is it still in development? If so is there a rel...

Retreving data

I might possibly have to have my headset replaced and would like to know how to keep my data saved so I can put it on the new headset when I have it returned to me from sending it in to be looked at and fixed???

Audio

Hi, I recently started using Xbox cloud gaming and I love it. However I'm currently getting a little annoyed by the constant xbox background theme audio playing while I'm trying to enjoy playing. Is there anyway to disable this? I have yet to find th...

Xeldric by Honored Guest
  • 354 Views
  • 1 replies
  • 0 kudos

Changing child account to parent

Originally we set up the oculus before it was meta and before you could add multiple accounts to one device. I have now converted the old account into a new meta account. I would now like to make that account an adult account that I can then further ...

LPCJCC by Honored Guest
  • 1349 Views
  • 3 replies
  • 0 kudos

black screen on oculus quest 3

when i try to put it on it just says its on and has a black screen. Cant force restart it either also cant hear anything on it. On my oculus app it says that it is not on or connected.

Resolved! Meta Quest 3 for Work

Hey, im new to the whole topic of virtual glasses. Im very interested in the Meta Quest 3, but before buying I would really like to know some things.- Can you connect it to your PC and use it as a monitor replacement or how does it work ?- How can it...

Mxk1408 by Honored Guest
  • 775 Views
  • 2 replies
  • 0 kudos

Beat Saber Song Purchasing

I have bought Beat Saber for my headset. I was able to purchase the Imagine Dragons, and Panic at the Disco song packs. But when I go to purchase any other packs it just says “Something went wrong” and to try again. This is happening on both the head...

Resolved! Recommended charger size (watts) for charging Quest 3

Given the included 18w charger takes a long time to charge the Quest 3, can we get a higher wattage charger to get it done sooner. What the highest accepted charge wattage and is there a downside to the faster charging? Was looking at this https://au...

Gruntis by Explorer
  • 21075 Views
  • 8 replies
  • 1 kudos

Resolved! When pairing one controller, the other unpairs

I just bought a quest pro right controller. As soon as I paired it, my Q3 left controller disconnected. So I re-paired the left, and the right pro controller got unpaired. And again and again. I’ve tried rebooting the headset and updating the app. St...

Disabled child

Hello, I am not sure if this is a good spot to post this, however I have a few questions about the meta quest 3.My son is 7 and has a unique condition that makes his right hand unusable, he still has use of the arm. Left hand is completely normal. My...

ID Verification

So we've been getting the dreaded "verify your age" or else message. I've finally acquiesced and submitted my Drivers License after reading the requirements: name and date of birth must be visible, not too dark, all four corners, etc. It says I may c...

Resolved! No shipment after purchase of Meta Quest device or accessories

I bought a mq3 and now meta went and lost it: Why does meta report to me that it shipped and then not give the package to the carrier? Order # Order placed on Dec 17, 2023 Order placed Shipped Delivered Your order has shipped Your order is on its way...

Resolved! PTC v62 - language mix

This is not a real problem, I just want let you know. I have a funny language mix in the PC app since PTC v62, e.g.devices - instead of Gerätesettings - instead of Einstellungen and so on Also, I get some notifications in English while others are sti...

Travel Tour of Cuba, African Lions, and more disappeared.

Travel Tour of Cuba, African Lions, and more disappeared before I had a chance to see them all. They were on my Meta Quest 3 when I first started using the headset. Then I moved on to other things/apps at some point those Tour Videos disappeared. Doe...

curbelo99 by Honored Guest
  • 658 Views
  • 5 replies
  • 0 kudos

Oculus internet not working.

I have factory reset twice, and can’t get online. It was working fine 2 days ago and now I can’t get anything to work or come up. My internet is working fine as my brother is on his oculus no issues. We can’t do anything because all it says is to rec...

Child’s account deleted

My son started his quest account and I made account to supervise account and turned off age restrictions so my husband could play a game he purchased on the quest without switching accounts,they requested id to prove age/idenity, I uploaded requested...

Resolved! App Discounts from friend refferal links 25% not working

How on earth can meta advertise that we get 25% off from these app refferal linksThe game in question Racket Club (im sure this goes for all apps) already has a 10% discount right nowThis blocks my 25% referal code and link from activating (This disc...

specs problems

In the oculus pc software its saying i don't meet the minimum specs. Then when i check it my laptop is very much WELL above the minimum and recommended. And when i try to use air link it started off fine then game uninstalled itself and i cant reinst...

jonoel17 by Honored Guest
  • 461 Views
  • 3 replies
  • 0 kudos

Weird Oculus Rift S controller bug

So I decided to play some Pavlov VR tonight and when I tried to 2 hand a automatic gun and shoot my controllers start to drift away from I tried to fix it myself by changing the usb port I tried to restart the services I've tried to restart my PC, I'...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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