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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 57131 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Blinking logo

My son's Meta Quest 2 has been blinking on the Meta logo all day. I have held the power button down to restart & it comes back up doing the same thing. He really doesn't want to do a factory reset & lose everything. It is fully charged. What else can...

Resolved! Left controller thumb sensor not working correctly

On my Quest 2, the thumb sensors on the thumbstick, buttons, and the little pad seem to be not working correctly. It thinks that its being held down, even when my hand isn’t on the controller. I can’t thumbs up or finger gun in VRChat. Any help?

banned

My Facebook account connected to my oculus quest 2 has been banned for no reason. Now I can no longer connect my pc with airlink, how can I fix it?

Darsim666 by Honored Guest
  • 343 Views
  • 2 replies
  • 0 kudos

Red LED not charging

My headset has been off for at least a day due to me being busy and I left it on low battery but today I wanted to play so I put it on charge but he LED didn't change so I left it an hour and I put it on wanting to play but it didn't turn on and the ...

Headset power

The meta logo keeps flashing and it won’t turn on it’s been doing the same over night as well and I cannot connect to the headset to force it to power down and debug menu will not open ether.

Money taken with out my approval

My grandson bought 2 games and then oculus charge my account 7 times and I did not give oculus permission to do that.. I need somebody to get a hold of me so we can discuss this. It is 1207 , Arizona time, Sunday, the 16

Ada102767 by Honored Guest
  • 326 Views
  • 2 replies
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Short battery life on headset

Hey, my headset i have been seeing, it has a very very short battery life and i compared it with my friends and it was a 58 minute difference so i was wondering if you guys at the meta team can support me, i have tried everything i could know, i even...

Home won’t load oculus quest 2

When I try to load up my apps after a factory reset I can’t see any apps opening up the App Library and when I open browser etc it shows connecting to oculus but I have went on my phone and connected it and left it for 5 minutes then nothing happend ...

New GPU Compatibility

Hi, do you guys have a time frame on when the new gpus, specifically AMD Radeon RX 7900 XTX, will be compatible with air link?

Quest pro controller is keep loosing tracking.

I've been testing Quest pro at work, and for security reason all wifi access is blocked by WISP basically.So, I appiled access for the wifi network both Quest pro and controllers, and Quest pro is working fine.But the pro contollers are keep loosing ...

Extreme Tracking Issues

I've had this issue before i had a bootloop which is thankfully resolved, but that besides the point. My Oculus Quest 2 is having the worst tracking issues I've ever seen, making it almost unplayable. My tracking is so messed up, the things it does i...

Left controller spinning

Hi, I bought 4 Meta Quest 2 sets last Christmas (2022) so approaching 7 months now. My son has complained periodically about controller drift but normally it has not been constant and has been quite mild, but earlier today the drift has changed into ...

Loggin into oculus app with facebook

I have an issue logging into oculus app on Samsung s8+. It says login disabled from an embedded browser The app is up to date and I have logged into oculus website with Facebook with no issue Please resolve

Resolved! Refund for subscription , 2 time this happens

I was trying a one month subscription for the app when in reality and it charged me for a year. This game is not for me. I tried to cancel subscription last year and did not succeed. Had to eat the 179.99 charge. Come to find out it’s happened again ...

GOHIRA101 by Honored Guest
  • 826 Views
  • 1 replies
  • 0 kudos

Meta Quest 2 not charging with no light

On July 14, 2023 my Quest 2 what at %32. Later it died and I plugged it in for more than 2 hours. I tried searching it up and non of them work. The Quest 2 is completely dead and not even showing the dead battery sign. Please help me cause it play go...

Tracking lost

After factory reset neither of my controllers want to connect to my headset

Spidike by Honored Guest
  • 253 Views
  • 1 replies
  • 0 kudos

Oculus Quest 2 Won't Pair with my iPhone

My quest 2 won't pair with my phone. I've tried everything, deleting the app, clearing the Bluetooth cache, shutting down my phone, and it still won't work. Can somebody please help me?

Chaleb321 by Honored Guest
  • 298 Views
  • 2 replies
  • 0 kudos

Resolved! Login issue

Hi.my child went into security and set up the pattern option.now they can't remember the pattern to get in.should I factory reset or other. thanks.

Starting From scratch ... Q2 for MSFS

Setting up MSFS2020 (not steam version). My early results are terrible so I'm going to start from scratch but I need help from Oculus folks. Lots of suggestions out there but you folks I'm sure can provide the best help. 1st off my system is a new 78...

Help me

My oculus keeps booting up and saying that social platform isn’t working then restarting itself and is starting to overheat I can’t do anything about it help please

JoshGretz by Honored Guest
  • 288 Views
  • 2 replies
  • 0 kudos

Oculus Horizon code

I turn on my oculus to see the horizon account setup and I already have an account with oculus and no prompt shows up to let me type in the code that’s displayed in my oculus headset and it won’t let me play and of the games that I payed for and I ha...

App sharing

So both of my sons have oculus Q2 I have the admin account with all the games set on both account. My other son with no games is the secondary account. I enabled app sharing on the admin with the games. when switch to the secondary account to use the...

Potential Link bugs introduced in v49

I have noticed 2 weird Link bugs in v49 while using Link to play PCVR games over a USB 3 cable:Sometimes holding the Oculus button to go back to the Link menu brings up the app information pop-up panel for native Quest games/applications (the one wit...

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Artins by Protege
  • 1495 Views
  • 7 replies
  • 1 kudos

Quest PC App not Downloading

I'm trying to download the desktop app so I can have my desktop while using my Quest 2. I downloaded the installer but when I get past the terms of service agreement, it says I no space on my pc (I do) and I need to change where I download it with no...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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