Get Help

Account settings are unable to be selected

So I've been trying to get side quest for the past hour and I've gotten to the developer mode situation and I've tried to select the account settings is my device but it isn't working, it is transparent or tinted meaning I cant click it and I cant go...

Quest 1 no longer supporting Onward

Since Onward will no longer be supported on Quest 1 how do I obtain a refund if the game was purchased a year ago? This bait and switch tactic happened also with Population 1 recently. Will this be a common thread with all online games that are marri...

Resolved! quest link not working (quest 2)

Hey I am using the official quest cable https://www.meta.com/nz/quest/accessories/link-cable/ and my pc has the right specs to run questlink (as defined by the official meta site) https://www.meta.com/en-gb/help/quest/articles/headsets-and-accessorie...

black screen of death

ok so my little brother thats 4 peed on my meta quest 2 recently and it wont charge and its giving me the battery none signal meta can you please reach out thank you:)

Resolved! Using Quest 2 on a ship?

I work on a ship, and i brought my Quest 2 with thinking I'd be able to use it on board. Sadly IT seems I was mistaken as the tracking is ALL over the place when the ship moves with the waves. Is it possible that something is wrong, or is it maybe so...

Fedex says delivered but meta says haven't received...

Hello I bought a quest 3 from Walmart and it was defective with a black screen of death and they would not accept my return because the serial numbers didn't match and then I sent it to meta and they said I'll get a brand new one shipped to me as soo...

Resolved! My meta quest app on my samsung s24 ultra won't show genres in store page filters.

I need help with this glitch 

Meta quest 2 lenses black line and screen turning into whatever color i look at

Please help me fix me quest 2 because i accidently dropped it and now there are black lines and the screen is really pixely (bad resolution without changing settings in sidequest) and the screen becomes blury and turns into whatever color i look at

cannot set up meta account will not link to FB

hi device essentially bricked at this timewill not connect to FB error message"Could not pull user data from Facebook account."tried app , pc different browsers even downloaded a fresh browser! on wifi and on LTE. followed advice on here that I found...

Resolved! System Utilities

I keep getting the message System Utilities Keeps Stopping. Then the head set automatically restarts...This keeps happening over and over. I can't do a factory reset for some reason when I go into the app, and go into devices, headset settings is the...

Should the serial number on box/packaging be the same as headset?

Hello everyone, I've have just received the item and unpacked them, I noticed that S/N on headset is different than S/N on packaging If im not wrong, both should be the very same S/N. Finding the serial number for your Meta Quest 2 headset and contro...

Quest Pro controllers not pairing

Left Quest Pro controller not pairing anymore I've tried factory resetting them with the menu button and the x button but nothing, whenever I power on the left controller it flashes white and purple but when I put it in pairing mode it flashes white ...

Quest 2 Guardian issues 2024

Hi everyone with the last update of 8 april 2024 i have problem with the guardian of my Quest 2... at one point I go out of bounds and my viewer says it wasn't able to detect my position despite having enough light... I did the factory reset 2 times ...

Royal Bath Court graphics issue

Asgard‘s wrath2 The graphics seem to be messed up. I have destroyed the spirits and the doors have unlocked, but where they’re supposed to be a battle to ensue it will not start activate. The doors are unlocked the spirits are not there. I have destr...

Resolved! Current referral program terms?

I checked the Meta ToS and on forums, and it appears that currently you can only refer an app or game three times within a year. Is that a calendar year? I’m assuming that it resets after that?Also, does the same apply to Quest headset referrals, mea...

Supernatural - Can I turn the Coaches off?

I'll be into a song and their CONSTANT BLATHERING is really distracting. Is there a way to turn them off?

Resolved! just bought Apex construct and the height is wrong

Hi All.just bought this one in the sale and every time I start it up my height is too tall. I've reset the room floor and rescanned the room but nothing seems to change it. My heads in the ceiling and I have to bend down in the starter lift to press ...

Hello- Need help

Need help with my account.

Meta quest link error message

Hello, when i install meta quest link on my pc, it's load and then say that something went wrong

Resolved! Confirm purchase window empty in store

Hi,I cannot purchase anything from the meta store, because the "confirm purchase" window is empty.

Quest 2 boot looping. Logo flashing

Happened to my quest today. This is 100% a software/hardware glitch or bug that is being kept under wraps otherwise support would have posted some sort of solution or explanation for the issues. This is not the first forum regarding the problem and t...

Resolved! No achievements pop-up

Hi,I was playing Beat Saber and upon getting achievements, nothing shows that I got one. I always need to go to the Oculus Scoreboards. Then, I was searching in the meta forums and one of them said to go to the Quest 2 settings, Device, Notifications...

Newby set up questions

Dear Community,A complete beginner here. I have bought two Meta Quest 2 headsets (256 GB) from a famous online retailer. Please can someone tell me whether I need two email addresses in the set up process or whether I can simply use the same email ad...

Controller tracking in unreal engine 5

Hello I am developing a experience in unreal engine 5 using the meta quest 3 and the touch controllers for a school project at uni. Problem: I need to place my controller in a rig to get the pose of a physical object in the room, Right now I need to ...

Oculus App destroys PC Performance

When I launch my Oculus App, it literally "kills" my PC, meaning, it destroys the performance.I don't understand if this is a CPU or GPU issue, but it's nearly impossible to use any of my applications, once the Oculus App is up and running. Devices:I...

April Mega Sale doesnt appear

The Sale cant See in the App/Browser, only when I am logged out.I am Not alone with this issue.

Cannot pair quest 2 to my iphone 14 plus

I have read all the similar posts, and have done all the steps......I have made sure the app is installed fresh from the IOS storeMy headset is as up to date as it CAN be, but can't confirm any further as I can't get past the pairing part of setupI h...

Resolved! Can't play Beat Saber online

It says u can't play beat saber online until I update beat saber, how do I do that?

Resolved! When do you get money back after canceling pre order?

So I cancelled my pre order a few hours ago and I still haven't gotten my money back. I checked on the website to see how long it takes for me to get back my money but I couldn't find it anywhere. I don't worry that they stole my money but I just won...

Unable to add VR Headset Quest 2 with serial number to Meta account. Serial number invalid.

I have 3 Quest 2 headsets and I want to add them to my Meta account. The headsets are listed in the Meta app on my phone. I can also see the serial numbers here. However, I cannot see them in the browser. It says I have not added any headsets to the ...