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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! System Utilities

I keep getting the message System Utilities Keeps Stopping. Then the head set automatically restarts...This keeps happening over and over. I can't do a factory reset for some reason when I go into the app, and go into devices, headset settings is the...

Should the serial number on box/packaging be the same as headset?

Hello everyone, I've have just received the item and unpacked them, I noticed that S/N on headset is different than S/N on packaging If im not wrong, both should be the very same S/N. Finding the serial number for your Meta Quest 2 headset and contro...

Quest Pro controllers not pairing

Left Quest Pro controller not pairing anymore I've tried factory resetting them with the menu button and the x button but nothing, whenever I power on the left controller it flashes white and purple but when I put it in pairing mode it flashes white ...

Quest 2 Guardian issues 2024

Hi everyone with the last update of 8 april 2024 i have problem with the guardian of my Quest 2... at one point I go out of bounds and my viewer says it wasn't able to detect my position despite having enough light... I did the factory reset 2 times ...

Royal Bath Court graphics issue

Asgard‘s wrath2 The graphics seem to be messed up. I have destroyed the spirits and the doors have unlocked, but where they’re supposed to be a battle to ensue it will not start activate. The doors are unlocked the spirits are not there. I have destr...

Resolved! Current referral program terms?

I checked the Meta ToS and on forums, and it appears that currently you can only refer an app or game three times within a year. Is that a calendar year? I’m assuming that it resets after that?Also, does the same apply to Quest headset referrals, mea...

Supernatural - Can I turn the Coaches off?

I'll be into a song and their CONSTANT BLATHERING is really distracting. Is there a way to turn them off?

Resolved! just bought Apex construct and the height is wrong

Hi All.just bought this one in the sale and every time I start it up my height is too tall. I've reset the room floor and rescanned the room but nothing seems to change it. My heads in the ceiling and I have to bend down in the starter lift to press ...

Hello- Need help

Need help with my account.

Meta quest link error message

Hello, when i install meta quest link on my pc, it's load and then say that something went wrong

Resolved! Confirm purchase window empty in store

Hi,I cannot purchase anything from the meta store, because the "confirm purchase" window is empty.

Quest 2 boot looping. Logo flashing

Happened to my quest today. This is 100% a software/hardware glitch or bug that is being kept under wraps otherwise support would have posted some sort of solution or explanation for the issues. This is not the first forum regarding the problem and t...

Resolved! No achievements pop-up

Hi,I was playing Beat Saber and upon getting achievements, nothing shows that I got one. I always need to go to the Oculus Scoreboards. Then, I was searching in the meta forums and one of them said to go to the Quest 2 settings, Device, Notifications...

Newby set up questions

Dear Community,A complete beginner here. I have bought two Meta Quest 2 headsets (256 GB) from a famous online retailer. Please can someone tell me whether I need two email addresses in the set up process or whether I can simply use the same email ad...

Controller tracking in unreal engine 5

Hello I am developing a experience in unreal engine 5 using the meta quest 3 and the touch controllers for a school project at uni. Problem: I need to place my controller in a rig to get the pose of a physical object in the room, Right now I need to ...

Oculus App destroys PC Performance

When I launch my Oculus App, it literally "kills" my PC, meaning, it destroys the performance.I don't understand if this is a CPU or GPU issue, but it's nearly impossible to use any of my applications, once the Oculus App is up and running. Devices:I...

April Mega Sale doesnt appear

The Sale cant See in the App/Browser, only when I am logged out.I am Not alone with this issue.

Cannot pair quest 2 to my iphone 14 plus

I have read all the similar posts, and have done all the steps......I have made sure the app is installed fresh from the IOS storeMy headset is as up to date as it CAN be, but can't confirm any further as I can't get past the pairing part of setupI h...

Resolved! Can't play Beat Saber online

It says u can't play beat saber online until I update beat saber, how do I do that?

Resolved! When do you get money back after canceling pre order?

So I cancelled my pre order a few hours ago and I still haven't gotten my money back. I checked on the website to see how long it takes for me to get back my money but I couldn't find it anywhere. I don't worry that they stole my money but I just won...

Unable to add VR Headset Quest 2 with serial number to Meta account. Serial number invalid.

I have 3 Quest 2 headsets and I want to add them to my Meta account. The headsets are listed in the Meta app on my phone. I can also see the serial numbers here. However, I cannot see them in the browser. It says I have not added any headsets to the ...

Beat saber won’t load on headset

I have two oculus headsets and I have one with the main Beat Saber account. About two days ago on my second headset when I log in with my main account to play Beat Saber all it does is show the name in gray and three loading dots. Then it just sits l...

Resolved! TikTok LIVE Studio Desktop Panel Support?

I want to live stream using TikTok LIVE Studio but I can't read my chat because the chat window doesn't show up when I go Add Desktop Panel. Can this be fixed soon? TikTok Live Chat WindowOculus Link doesn't detect it

Experiencing issues with utilizing the Air Link feature.

hi, I also have the same problem with the aerial link.

Security- Purchasing games

Does anybody know how to get past the security when purchasing games? He has a 40$ credit but it won’t go to the oculus

Meta Store Support not responding

I contacted the store support on the 4th of june and once or twice after that and after telling me do do something or respond with some files to their emails and in the end switching to email I have not gotten any responses via email. Last weekend i ...

Oculus 2 Tracking Lost-PLEASE HELP!

My son’s Oculus 2 stopped working and states “Tracking Lost” and to try using the controllers, but we can’t because they’re unresponsive and just keep vibrating. I have literally spent hundreds of dollars on games and “shiny rocks”. He wants to reset...

Resolved! Meta Quest link won't work.

It's been a few months since I used PCVR, since I switched to Windows 11, and the windows 11 + meta quest 2 is a horrible experience; laggy fps. So, I recently downgraded to windows 10, because I thought it would fix the fps issue, and now the issue ...

Oculus quest 2 controller tracking is spinning in circles.

I banged my Oculus quest 2 controller and now the tracking is spinning in circles. No. It isn't stick drift. My actual controller is spinning in circles in VR. I checked the battery, and I closed down my headset and I tried again. this happened after...

Help with suspended child account

My got a message saying his age needed to be verified, and I didn't know the policy had changed to require an adult supervisor account, so I just sent in his birth certificate showing he was 10 and his account got suspended. I can't figure out how to...