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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 2 Losing Games

Hey. I lost my account on my Meta Quest 2 so I had to make a new one. And I lost all of my games that I payed for, I’m really sad. Is there anyway I can get my games back? If not, I am going to sell my VR.

olvinio by Honored Guest
  • 403 Views
  • 2 replies
  • 0 kudos

Resolved! Quest 3 Add Account - Finish setup loop of death

Hi All,I know I'm not the only one to have had this issue but I'm stuck and don't know where to go next.I am getting the dreaded "Finish setup on another device" when trying to add another account to my Quest 3.I have spent a few hours on this yester...

Is there a way to transfer games to my pc

Ok so I what to get a certain mod for beat saber that is pcvr only and I have beat saber and a pc but when ever I try playing beat saber using airlink it says that 1. I’d have to buy it again and 2. It’s for oculus rift only. So is there a way to tra...

Install pc oculus app v62 or avoid installing v63

I use Quest 2 only with one game: DCSFact : V63 of the oculus pc app prevent DCS to launch. I needed to uncheck auto update and reinstall oculus app and it was working . After a pause on the game I came back, The app was updated because this auto upd...

pigm0 by Honored Guest
  • 3200 Views
  • 12 replies
  • 2 kudos

Locked out of quest

I set a new pattern a few days ago and do not remember it so i am locked out of my headset. I do not want to do a factory reset. Is their another way to unlock it?

Not charging, constantly making noise.

My cousin just got a new meta quest 2 a few months ago and now its not charging it wont stop making noise anytime its plugged in. I tried two different chargers, blocks and ports; nothing is working. We just finished playing a few games and left it i...

Link Cable not sending any power while plugged in

Hello, I am fully aware that the link cable will not "charge" my headset while playing. However it has always provided a small amount of power which helps my headset last at least 3 to 4 hours while playing. Today I noticed that this has stopped. I w...

Meta link (Quest 2) not working

Typical Quest Link (cable) black screen issue here. Here's how it goes: I connect my USB-C/USB-C cable (5m, purchased from Meta) into both the headset and my PC, launch link through my headset aaand then I get the infamous eternal black screen. Somet...

Swoopd by Honored Guest
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Meta Quest Remote Desktop Login Loop

Hey there,I tried using meta quest Remote Desktop on my MacBook Pro 16 inch 2021. Unfournatley I cannot sign into the App. Every time I am prompted to continue with my meta account, the app opens the auth page in safari, when I click on continue it o...

Refund not received

Hi guys, My son applied for a refund last week for the walking dead game, we still haven't received the refund of €20.. It was a discounted game, can you let me know when it will be added to my card?Thanks Brendan swan

Resolved! Spring30 offer still displayed in store

Iam new to the Quest 2 and i wanted to buy Virtual Desktop, but it tells me that it cannot be applied there. Why does it tell me to use it on the first page about Virtual Desktop then?

Adding child account

I created my sons account first not realizing they were going to ask for proof to verify his ID. I created my own parental account but after the fact. Is there a way to link his already existing account to my new parental account? I would hate to hav...

Guardian boundry room scale

So i have a problem when i set up my Guardian it wont´t save but if i press okay i do it evetime i open my quest im just stuck in pass trough while being there i can´t open anything no option or something i see my controllers and look around in my Ro...

Skyplon12 by Honored Guest
  • 462 Views
  • 1 replies
  • 1 kudos

I cannot log into the old account for my oculus

I have an oculus that my step father bought and when he logged in and used it a long time ago, he had used a different phone. it says that both of his emails never had an account and i dont know the passwords to either. I want to put my account on th...

Daphyll by Honored Guest
  • 11991 Views
  • 12 replies
  • 0 kudos

Oculus Quest 2 Charging Port Pushed In.

This is the 1st time it's happened but before I went to bed last night I plugged in my oculus as usual and I wake up in the morning to find its only at 67% and the charging port itself is pushed into it's socket. Is there a way I can fix this on my o...

Delk518 by Honored Guest
  • 2541 Views
  • 10 replies
  • 0 kudos

Resolved! Setting up meta quest 2

Hi, I have purchased a quest 2 used that someone didn’t want any more for my 13 year old son. They said they couldn’t delete their account as couldn’t remember their password so their account is still on the headset. How do I move forward. Do and how...

Dance Central - Seriously?

I was out of VR for a year because of caretaking for an ill family member. Now ordered a Quest 3 (and previously a Rift S and Quest 2). Just today, someone on another forum asked what's a good dance game, and I suggested Dance Central. He replied bac...

JCat by Expert Protege
  • 6218 Views
  • 4 replies
  • 1 kudos

Resolved! Beat Saber music packs cross-buy

Hi guys!I am wondering how the cross-buy of music packs work exactly. Is the cross-buy only between Quest devices or does it also work with a steam version of Beat Saber?So let's say I buy the music packs on Quest and then I play the Steam version of...

Purek by Honored Guest
  • 1560 Views
  • 3 replies
  • 0 kudos

Child account set up as Admin wont let me buy beat saber levels

My daughters account is set up as the admin on the Oculus Quest 2. We are trying to buy her more levels for beat saber, but it will not allow us to make app purchases, nor will it let me gift her the levels because it is telling me I do no own the ga...

Zaggums by Honored Guest
  • 662 Views
  • 2 replies
  • 0 kudos

Quest 2 Error: Trouble generating new setup code

When I turned my oculus on I was logged out of my account and I am stuck on a screen that says trouble generating new setup code and I can’t play anything and can’t log back in at all can someone help me?

elite strap w battery email replacement not recieved

Hi,I learned that Meta sent an email to everyone who purchased an Elite Strap with Battery before december, in order to replace them. I ordered mine last october, so I should have recieve an email but I don't.Are non american available for replacemen...

Maximum Walls

Hi all, do you know if and when Meta will enhance the amount of maximum Walls per room. My flat has several rooms where I could play some FPS games in mixed reality. The boundaries now could be deactivated in developer mode, but with 20 Walls I only ...

Meta Quest 2 VR does not charge

It’s been a while since i’ve played with my vr and the charging cable does not work, i tried buying another cable and plug, but it makes an unusual sound and it doesen’t charge

Quest 2 will not pair to IOS

I have not received any useful help on this. I have done all of the trouble shooting. I have factory reset the device. I cleared the Bluetooth cache. I deleted and reinstalled the app. Nothing works! Help!

Nintendo Switch in VR

I had a bright idea earlier:. If I can use my pc to play games on a large screen on my meta quest 2, is it possible to do this with a Nintendo switch in any way? It would be awesome to play Splatoon 3 or Smash Ultimate on a humongous VR screen. I am ...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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