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“Something went wrong. An error occurred” app

We recently reset our oculus because it was frozen. We updated our software on our Apple iPhone, and we are trying to get into the app. I even deleted the app and reinstalled it and updated it and it’s still saying the same thing. “Something went wro...

Job Simulator Store Clerk

So I bought a new Quest 2. I redownloaded my games. I opened Job Simulator and have been having issues with the “Store Clerk” game. It freezes and turns my screen black. I rest my VR and then the slurpee machine would not be in the game and the game ...

Population One

Population one logs in says connected then goes to loading and is stuck on 0% loading have restarted headset oculus 2 have uninstalled and reinstalled game multiple times even did factory reset on the headset nothing changes everything worked fine un...

Resolved! Quest 3 won't load home environment

I haven't used my Quest 3 for a week or more but it's been left on, and asleep. This morning when I tried to use it, my home environment is upside down with no tracking. The controllers are not recognised. I can't do anything. I've rebooted it severa...

No fine motor

I have a spinal cord injury so no fine motor skills. No pinch or grasp, but my arms work. Super cool, eh? Any software out there to at least lessen button pressing and use some like...circle motions or something?? Are there any more inclusive control...

Horizon Worlds pen problem

i cant select pen after using eraser or navigator. WHY? I have same problem on quest 2, i bought 3 and still have this problem.

Resolved! Multiple Headsets 3 Kid Accts

We have 3 headsets (Metaquest2) and have 1 Metaquest+ annual membership. We have created 1 admin account and 3 kid profiles. Can I app share with all 3 headsets or with just 1 headset at a time? I was hoping that I could have 1 admin account with mem...

META 3 Not powering on!

We have a Meta 3 Oculus that suddenly went black and will not power back on. The last update on the app shows it to be charged. It was left on the charger overnight. We also tried plugging it in a different location. We have tried holding down the bu...

Trigger button indicating as clicking/not.

This started happening last night. I was about to get back on vr for a bit with a friend of mine. Till I noticed my controller was acting like it was being held down even though the index finger shows it is not, but the blue laser pointer shows inste...

Why can't I uninstall an app i will never use (First Encounters)

I purchased The Quest 3 (128g) for DCS World first and foremost. But have found some other apps i would like to have. I would like to free up space to be able to have those apps by removing First Encounters. It takes up 500mbs...that a lot with only ...

if i add a card to the meta quest app, will it add it to my quest 2?

im someone who doesnt have access to a bank card, and i would like to know if i add someone elses bank card to the meta quest app, will it add it to my quest? (as they wouldnt trust anyone with their card). @meta help please

Meta Quest Pro not powering back on-

I've been using my headset a lot this year and it only stopped working a few days ago.It won't charge or power back on. The last thing I remember was it was low battery and it just never took a charge or turned back on after the battery died. Maybe i...

my passcode does not work even after resetting it mulitpule times

i just had my quest charging left for a few hours come back there is the password, i never set a passcode so i reset it mutule times and still does not work and i don't remember the original password thou can you email me the original password pls an...

Bonelab Mods on pc with no mod folder

Hey all I just started playing PCVR with my quest two and I want to mod bonelab but I can't figure out how without rebuying it on steam, I know the method of going to the mod folder in user data on PC and the VR station on quest but I cant use either...

Resolved! Trying to re-open a help case.

HelloI am trying to contact Meta support to re-open a help case.While following the directions given to me by a meta support agent to convert an existing child account to a parent-managed child account, the account was permanently disabled without gi...

Meta referral issue

My friend asked for a referral, I gave it to him and I would like to redeem the store credit from it. Issue when I go to the button at the right and normally there's a blue button to see it. And it is not there, I sent the referral from the game and ...

Suddenly lost organization

Hello,I connected my Quest 2 to my laptop for development today, as I did regularly for years, but this time MQDH wouldn't be able to connect.After some digging it turns out my account is no longer tied to my organization I created years ago, and I c...

I cannot add paypal account nor credit or debit card

Resolved! Connected, but no internet (Quest 2)

Hey so for the past week or so I haven’t been able to get on my Vr. Everytime I try to connect to the wifi it says “connected, no internet”. I really would appreciate if someone could help me, just got the Vr in January of this year. Much appreciated...

A Question About Resolution

hi, i read that the quest 3 resolution is 2064x2208, but for standalone use its only 1680x1760, does this means if i watch a 4k vid on the browser or in a player its not really 4k? its only 1680x1760?

Resolved! Oculus Quest headset won't fully load

I was trying to find a skybox by using a 360 panorama. I downloaded one and once I set it, my headset kept going on a boot loop. It will show the home for about 5 seconds then restart.

Every time i join a vr game it runs fine for me but everyone else says I'm teleporting everywhere.

Hey,I just got a Meta Quest 2 headset about 2 weeks ago and installed my favorite game, Gorilla tag.Everyone in the game says I'm glitching and teleporting everywhere, however, on my screen, I'm moving perfectly fine.I have not changed any settings o...

Link Cable vs Wifi

This question has probability already been asked but I can't find it on here. Due to Family concerns we are not using the wifi on our router because they don't like the "radiation" that emits from it, with this I cannot play online using my meta ques...

I want individual profiles on 1 account

I have 2 devices. Each wants their own profile but I want to control both profiles in 1 account via the app When I try to add it tries to copy the profile or ask for a Facebook login.I dont want my kids to have an FB account.Now it seems I e overwrit...

Steam Link VR not fully connecting via Quest 2

To preface, I posted this same inquiry over on the SteamVR forums:Just played some SkyrimVR less than 2 hours ago, and now when I launch Steam Link from my Quest 2, it sees my PC, allows me to connect, but then upon "finalizing" the connection, it ju...

In app purchase refund

I’m in the process of trying to get refunds for all apps/in app purchases made through my child’s account. We created an account with his credentials and have since realized meta is requiring us to have him under a parent account. We’ve successfully ...

Oculus Quest 2 browser not opening

Hi, my browser on my Oculus Quest 2 will not open. It crashes immediately meaning I can’t use it. Can anyone help?

Lost account

had to reset my oculus to factory settings as per instructions on meta forum to fix a pairing issue. In doing so i have lost purchases i have made on my account. i messaged you yesterday and in reply i was asked to provide the following information: ...

controllers constantly not turning on

The controllers on the quest 3 seems to be constantly failing to work, no light comes on except briefly when you put fully charged batteries in, they are obviously communicating with the quest as they show up briefly when shutting the quest down or i...

Meta quest 2 casting

Ok so i got a new phone and every time i try to cast it to the mobile app it says error (i cant even connect to the app in general) what do i doAnd yes im connected to the same wifi and bluetooth