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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 35879 Views
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 v28 - Cuts off User Reviews

I just installed version 28 for Oculus Quest 2. When I view an application, the reviews are now on the right side of the screen but they are cut in half. You can't see the entire review horizontally. I assume this is a bug?

How to record game audio, with the screen recorder?

Hey guys i wondering if any of you'll found anyways to record the game audio when using the screen recorder that is found in the oculus software? Im having trouble recording the sound for youtube because it sounds werid! Thank you for the help!

ADR1FT won't run

When I first got the CV1, my VR ready PC hadn't arrived but I was able to play most games on my old rig. Valkyrie was awesome. ADR1FT, however, was unplayable on that machine with only about 10fps so I was looking forward to trying it on the new PC w...

TjckTock by Level 3
  • 3272 Views
  • 21 replies
  • 0 kudos

Please someone help

When I try to merge my account I keep getting this error message that reads “Unable to Connect” i have uninstalled the app, reinstalled the app, gone through the process multiple times and I still get the same error. Please help me before I have to s...

My ticket is not being answered

Exactely one week ago I decided to approach the world of VR for the first time, and my choice was Oculus Quest 2. Now, I bought it on the official website, but as soon as I completed the purchase (with my 100% real info, I know Oculus policy and I wa...

Downloading games on PC

I bought Beat Saber through the store on my Quest 2 headset. But it's wanting me to buy it again on the PC software. Is there anyway I can download a game I've already purchases? Or do I have to buy it again?

Anonymous by Not applicable
  • 162 Views
  • 2 replies
  • 0 kudos

Cant seem to log in after merging accounts on my phone

So once I merged my oculus account that I had from my gear vr and odyssey+ with my facebook account it wouldnt let me log in on my phone anymore. When I put my quest 2 on it tells me to log in to the phone app and gives me a 5 digit code to enter. I ...

Supernatural won’t load

Hey I just updated the Supernatural app and now it won’t load. I’ve tried restarting my Oculus Quest 2 and reinstalling the app, but it still just goes gray for a second and then sends me back to the Home Screen. Very frustrating especially since thi...

Can’t type in App Store search bar?

Hi fellows, does anyone has the virtual keyboard issue which just happened to me today? The keyboard can type in browser and anywhere else, but just can’t type in store search, it doesn’t come out the letter I pick and even use dictation still doesn’...

Mirror never work and I'm on the same wifi.

Google translate versionHello, I have an Oculus Quest 2 and would like to use the mirror function on my phoneMaterial:Oculus Quest 2 version 28IPhone 11 (up to date)Router Asus RT-AC3100 (up to date)In the Oculus app on my phone, my Oculus is well on...

Resolved! How to request a refund?

All the instructions I can find online say to start by tapping the settings icon in the bottom menu of the Oculus app, but there is no such icon. All I see are Home, Store, Social, Devices, and Alerts. I guess it got removed recently. I've looked thr...

Can’t return

Company wouldn’t let me buy the rift 2, so I bought it somewhere else. Now they charged my bank and sent me the rift 2 AFTER receiving one. Now I’m trying to return the 2nd and there’s no number to contact? No email? I gotta sign up? Real wack from t...

Romote

My oculus Remote stoped working. It sometimes drifts and sometimes completely freezes.

i slide in games when i press the triggers

hi all I have a problem with my oculus touch/quest where anytime I press one of the triggers on my controllers I begin sliding to the right in any game I'm playing I have Nvidia gtx 1060 6GB and an intel core i7-6700k 4.00GHZI am led to believe that ...

Trouble making a return

I accidentally bought to many head sets due to an issue with my bank. I’m trying to return the product but unfortunately every time I click the link to start a return it says “oops the page may be broken” every single time I try. Anyone having this i...

Anonymous by Not applicable
  • 197 Views
  • 1 replies
  • 0 kudos

Oculus app saying my PC doesn't meet requirements

Hi,I'm trying to download the update that the app says I need if I try to turn on Public Test Channel.The update downloads, then the app starts and briefly shows an error that my system isn't compatible and links to the page with system requirements....

can't install games

I just got the Oculus Rift S. I purchased my first game & I keep getting an error "sorry can't install game". I have checked everything on my PC & it is compatible & I tried all the tips they gave like re-installing the app, nothing is working. Any s...

Oculus Quest 2 Crashing PC

When trying to use SteamVR and Oculus Link with my Oculus Quest 2, I load into VRChat and within seconds, my pc blue screens with the whea uncorrectable error error message. This is out of no where as I hadn't used for 2 weeks since the big update bu...

Oculus 2 arrived today!

...but I can’t use it because I cannot add my credit card info. There is nothing wrong with my card. I tried adding my card on the app on my ipad and also on the website. I’ve done a little research and it appears quite a few people have this problem...

PAJAGRE by Level 2
  • 118 Views
  • 1 replies
  • 0 kudos

Oculus Home virtual desktop bug

Recently I have a bug with the virtual office of Oculus Home Dash.Indeed when I try to display the desktop by clicking on the "virtual desktop" button of the Dash, a black window with an orange logo formed of an exclamation mark appears instead of my...

vogel69 by Level 3
  • 10523 Views
  • 11 replies
  • 2 kudos

Support Ticket Closed Again

Hey, Hoping an Oculus staff member will pick up on this. I've been trying to replace a Q1 since 28th February but after having two tickets close on me due to a lack of response from Oculus I am at a loss as to how to communicate with them. Both ticke...

Air link wobbly effect.

Hi, The Air link setup is working. I have nog lag and the image quality is great. But i get a wobbly effect. Like the world slightly goes up and down.Anyone a idea. (I tried different router setup but ends up the same )

JelmerR by Level 2
  • 139 Views
  • 0 replies
  • 0 kudos

Oculus Quest 2 Link Disconnecting

Hey guys, I've recently picked up an oculus quest 2 (and the official link cable) and have been playing steam VR games. Every once and a while while playing a game, I'll completely drop back to oculus home (built in version). It right away recognizes...

Power outage now link cable doesn't work

There was a pretty bad storm and I had been using my Quest 2 with a link cable hooked up to my pc. So the power had cut out and some how reset my UFEI settings and I had to restore my pc. Blah Blah. Got everything up and running and tried using my Qu...

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