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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 32392 Views
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left analog stick stuck on

I’ve had my quest 2 for 2 months have experienced no problems until now, while playing I accidentally hit my controllers together and now my left analog stick button is stuck on while the rest works perfectly fine, the button can still be pushed but ...

Official Oculus Link cable causing USB Error

My official oculus link cable is only about 4 months old but apparently it already has gone bad. When I use it to connect my Quest 2 to my gaming PC, I get a Windows 10 USB error specifically Unknown USB Device (Port Reset Failed). The drivers of the...

guradian keeps disabling

Hi ive had my headset for a couple weeks now and i play it in the same area all the time and for some reason the last few days the guardian wont activate

Anonymous by Not applicable
  • 121 Views
  • 1 replies
  • 0 kudos

Link Cable

I get the message “USB Device has exceeded the power limits of its hub port” on my Windows 10 PC when I connect my Oculus link cable to my Quest 2 and will not make the connection. I can, however, take my regular charging cable and connect. How can I...

Rift s black screen

i have tried everything i can find on reddit and youtube, my vr wont display anything other than a black screen, ive updated everything and uninstalled OBS which was a common issue, ive swapper my USB and DisplayPort connections, nothings working ple...

Quest 2 Guardian problem

I recently got the Oculus Quest 2 and I love it! But anytime I try and set up my guardian now it like bugs around and anytime I move my head it moves and it happend on my old one too?

Rift S no power

I've been using my rift for almost a year now and yesterday i unplugged the headset like i normally do and put it away. I came back and the headset wasn't turning on (no orange/white light) it wasn't being recognized by oculus app. I tried unplugging...

Headset Audio

So I think I accidentally deleted my headset off of my pc as an audio device. Any idea on how I can get it back?

Piixil by Level 2
  • 122 Views
  • 1 replies
  • 0 kudos

Email issue

Hi I recently changed my Facebook email but when I set up my quest 2 and tried to change the email it sends a code to an email I can't access anymore

Extremely low support experience

Almost 4 weeks ago I've opened a support case reagarding a hardware issue on my brand new Oculus Quest 2.For all this time support have been totally slow in responding, however a week ago they have provided return labels for the device. So I've print...

zeol by Level 2
  • 215 Views
  • 2 replies
  • 0 kudos

Oculus not working

I accidentally deleted my Facebook account without realizing it was linked to my son’s Oculus account. I quickly got it back but now he can not use his oculus. We logged out and back in. Does anyone know what to do?

Resolved! Games and shop showing up nothing

(Oculus quest 2) when i open the shop it just shows an error message and when i check my games it says that i only have 1 game (the tutorial for hand tracking) how do i fix this?

Anonymous by Not applicable
  • 249 Views
  • 1 replies
  • 2 kudos

rift S geaphix problem

when i plug in my headset the light which normally turns red then white just stays white and if i put o my headset its just a loading screen that lasts forever i can here sounds as if i was in my virtual home if anyone has a solution please let me kn...

Quest 2 microphone randomly stops working.

I bought a quest 2 the other day and the microphone randomly stops working in apps and party chat, the people in my party say "it sounds like I'm fumbling my mic". I didn't change any settings, it happens with both my external headset, and the built ...

app install problem

I bought sm-r323 And paired with my note5 cellphoneAnd i couldnt install any appI dont know what problem    

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How do i stop my left thumbstick from moving me to the left?

so about 6 months ago I started having an issue where I would slide to the left in a lot of steam vr games, I fixed it by playing the oculus versions as they came out... but now, even in the oculus versions of the games, I commonly (every 30 seconds ...

Ganomez by Level 2
  • 19328 Views
  • 15 replies
  • 1 kudos

Left Oculus Rift S Controller Not Working

My left controller stopped working out of nowhere. It turns on but stays in one spot no matter how i move it, replace batteries and even setting up the devices again doesnt change it. Edit: Nvm found a solution.

Joduce by Level 2
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Roblox has sound but just shows 3 dots

I'm trying to set up Roblox in VR on my daughter's Quest via link. I can get sound from the Roblox game on the headset but no visual on the headset...just black with 3 white dots then returns to the home screen. The cable test says the connection is ...

Software not installing

Hi, just started my PC and was informed Oculus needs to update. Performed the update but software wouldnt install. Tried repairing app as suggested but installation failed after 2 minutes. I have tried several times restarting PC and running setup ag...

BazH999 by Level 2
  • 187 Views
  • 0 replies
  • 0 kudos

cable oculus link

Bonjour, mon câble oculus Link ne dépassé pas les 900Mbps même en changeant de PC, j ai toujours les même scores, ce qui dégrade fortement mon expérience de jeux!Hello, my cable oculus link does not exceed the 900Mbps even when changing PC, I still h...

byafox by Level 2
  • 236 Views
  • 2 replies
  • 0 kudos

audio crackling

So it isn't visually stuttering but the audio is horrendous I have been able to run beatsaber just fine until today I plug in my headset and the crackling is so bad I can't play it sometimes crackles sometimes completely cuts out I have my headset pl...

Suddenly unable to install / update apps

I'm having an issue with being unable to install new apps or update installed apps in the Oculus app.I am in the UK with a SM-910F (International / Qualcomm), on firmware ANK4. I purchased Gear VR from US. Initially all went well, I copied the files ...

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