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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't upload videos to my Facebook

I can't seem to upload my Quest 2 recordings any more. I can make a video no problem, and then use the share button, it even says that they'll let me know when the video is done uploading, but it never uploads to my Facebook. I've never had a problem...

ark1701 by Level 3
  • 7 replies
  • 0 kudos

Elite strap with battery slow to charge

I have been charging my quest 2 and elite strap with battery for almost 8 hours and the elite strap battery is only at 70%. I've only had the Quest 2 headset and strap since Christmas. Is this faulty?

Face rash

I just bought a used Meta Quest 2 but is getting a face rash after only a few minutes that says on a long time after use.When I enter the serialnumber for a free silicone wrap it says that is already was delivered with it. Haven't got an answer from ...

Resolved! Beat saber problem

Set up Occulus quest 2 today, should have come with beat saber…. Didn’t show. So bought the game and now it’s showing I have beat saber free. How do I get a refund? Thank you.

Quest Pro WiFi 6E - Industrial Exhibition project

We received 2 brand new Quest Pro Headsets as we are having a industrial project mid this year. As we are streaming our content on a public exhibition we are aiming for WiFi 6E. So WiFi 6E should be released Beginning 2023. Question: Is there any off...

Problème carte graphique rift s

Bonjour mon rift s ne fonctionne plus écran noir pourtant le branchement usb et display est bien vert , par contre dans les paramètres quand je force le redémarrage du casque un message rouge apparaît sur l’appli pour me dire que la configuration de ...

My Experience with the Meta Quest 2 and Meta as a whole

I'll be honest I have had a terrible experience with the Meta Quest 2 although would love to see the product succeed. I can list out the issues I have personally experienced with this product (some of which may be caused due to a lack of in-depth res...

Jluner by Level 2
  • 1 replies
  • 0 kudos

Referral scam

Bought the meta quest 2 and suggested my brother get one too, so I used the referral link, where he click and purchased one through the link l, but we still haven't recieved the credit to the meta store as stated. I ca. O ly assume this is a scam so ...

Store Credit

I got an Oculus Quest 2 for Christmas last year and everyone tells me I should have gotten store credit when I activated it but never did. I have looked for codes on my box and instruction manual but nothing. How can I get the store credit?

Status of Quest 2 Return

Hello,After speaking to a support agent, I sent my broken Quest 2 headset back on the 20th of December for an inspection to be fixed or to be sent a new one. According to the FedEx tracking number, my Quest 2 was delivered to the address on the 28th ...

Developer Mode "allow USB debugging" will not show

Developer mode is definitely on, but when trying to connect my Meta Quest 2 to my computer, the "allow USB debugging" confirmation does not appear. The only confirmation that appears is "allow access to data", but both need to be enabled for my appli...

Resolved! Login Oculus app with GearVR Two factor request

I have a Facebook account linked with Meta account perfectly working. I have the latest Oculus app installed which gave me the option to use several VR models included my GearVR. But when I chose this option, it initiates another app similar to the o...

e.pil by Level 2
  • 3 replies
  • 0 kudos

Population one. refund

I just got back into my vr and wanted to play population one but it said my quest 1 no longer supports it. i cant get a refund either because i have had it for longer than the 6 month time frame. so how can i get the refund gor the game.

Had a quest a now a gaming pc.

I just got a gaming pc but beat saber now just isn't letting me install it. it says i dont own it on rift but i own it on quest? i bought it before pre meta, but i also bought saint and sinners pre meta and that works. pls help

Mobile app

When I try to login threw Facebook it tells me to merge but I already have so when I try to do oculus it makes me login in threw Facebook and it just continues to loop and I tried several things and the app just locks me out which is unfortunate beca...

Charged $50

We just got the quest, resident evil and beat Saber bundle and got the deal $50 off for Christmas then out of nowhere I'm charged $50 Jan 5th from meta. Haven't even put my card on my quest.

Actual FIX for "Can't Reach Oculus Service".

First of all, i have that problem since the two last updates. I searched the net for all sorts of fixes.And got f*** pissed every time after about 3 hours of nothing. DELETE "C:\Program Files\Oculus\Support\oculus-runtime\server-plugins\RemoteHeadset...

NSA205 by Level 3
  • 12 replies
  • 3 kudos

Recent meta quest 2 purchase with resident evil 4 code

The code was missing from the box. I don't have the code to redeem resident evil 4. How can I get a replacement? This oculus was purchased as a Christmas gift. My son is dying to play it. Can someonne please help me? I can provide the serial numbers ...

cannot set two-factor authentication

Hello, did anyone solve the problem of SMS two factors authentication not available?when configuring 2FA I'm able to select SMS option, but after inserting my mobile number I get error saying "Page currently not available. This may be technocal error...

remmida by Level 2
  • 3 replies
  • 1 kudos

Resolved! Unlink Facebook

I just recently purchased an Oculus and signed in with my Facebook account. I should have taken the time and signed up a different way. But anyway, if I do a factory reset and sign in with Meta will I lose my games?

Face cover

Hello so I’ve been haveing a meta quest for a while and the face cover the helps your face not hurt it gave me rashes, andPimples and I thought I orderd a new one and I threw the old one away because it was giving me pimples but the thing I orderd I ...

Resolved! Beat Saber Redeem Failure

I just recently bought the oculus quest new (Resident Evil Bundle with Beat Saber free). When I click through either the email or notification section, I constantly get an error stating, “Unable to load. please try again later.”Help!

PC with NO USB-C port. Do I get an adapter? Another cable?

Hi there. I wanted to ask for some advice.The PC that I am getting does not have a USB-C port on it for the official Quest Link Cable. It does have USB-A ports that match the specifications, though. I wanted to ask if getting a USB-C to USB-A adapter...

Pistol Whip Discount not working

I got an invite from a friend saying to try pistol whip and if I purchase it, I get 25% off. Whenever I try to click on the link he provided it would say that I already have the game. I recently installed the demo to try it out so I'm assuming that's...