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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Golf+ software version update

I’m trying to join a golf plus game with friends and it will not allow me to join. When I attempt to accept the invite I get the message “game host needs to update to the latest app version”. I check my app version and it’s 751.08, my friends in 749....

Oculus Quest 2 Account

Hello, My name is Keka. I've had an issue with my Oculus Quest 2 Account for quite some time. Hopefuly someone can help me out. So I got my Oculus Quest 2 Back in June of 2023. And setup my account as usual when you get a VR headset. I downloaded the...

Previous purchases on old Oculus account

Hello, I had an oculus account before Meta integration was required. I had purchased a lot of games on my oculus account, however, had never linked it to a met account. I just made a account, but all of my previous purchases from my old oculus accoun...

Quest 2 Elite Strap with Battery: manufacturing date?

so I bought a battery strap for my Q2 yesterday, and I noticed that it not only was empty but also in oculus packaging, so I am a bit worries about the status of my battery strap considering that as far as I know leaving a battery device empty for mo...

My1 by Honored Guest
  • 1 replies
  • 0 kudos

What price is Skader for you?

How much is Skader for you?When not logged in it shows as FREEFREE when not logged in As soon as I log in, the discount disappears and I have to pay £7.99 GBP£7.99 when I log inIs anyone else having an issue getting this app?

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Zampone by Explorer
  • 6 replies
  • 0 kudos

Resolved! Asgard’s wrath 2 bundle

So I bought the meta quest 3 for my own money. I needed a meta account to use it so my dad made him self a account I could use while we were trying to make a teenager account for me.I bought the Asgard’s wrath 2 bundle on it for free but now when I h...

Lyckosten by Honored Guest
  • 5 replies
  • 0 kudos

Quest cash error

I bought quest cash I thought it would be easier to handle, but when I tried to use it to buy a game I pressed confirm purchase then it gave me an error message saying this feature is unavailable to me. So know I can't buy any games and wasted my mon...

Meta app doesn't recognise my email address to log in

My son accidentally logged out of his meta app account on his phone. He remains logged in on his meta quest 2 headset. We have tried logging back in but it says there does not appear to be an account with his email address. He has previously received...

Horizon Worlds: Unable to travel

When I try to go to any world within Horizon Worlds I receiveUnable to travelWe were unable to take you to your destination.How can this be resolved?

Resolved! Oculus Go support

Fired up my old Oculus Go the other day, after not using it for a long time. I know it now requires meta account, so I created one before I switched it on. Suprisingly the Oculus go worked straight away and I could use aps without the need to link wi...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Asgards Wrath 2 Bundled game when you already own it.

So I bought Asgards Wrath for my Quest 2 the day it came now so into this game im going to get a Quest 3 to experience it in all its glory.therefore I will have 2 copies of the game. Am I able to gift one to someone? Or does the second copy ju...

Nomagio by Honored Guest
  • 6 replies
  • 0 kudos

Oculus Rift HDMI not detected.

Probably one of the most frequent issues that appear in the forums when referring to the Rift CV1 Headset . . . there is not an HDMI connection or the Oculus App fails to recognize the HDMI cable is connected. This is most likely a unique case. Recen...

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Battery life streaming video

What's the approximate battery life if I'm streaming an 1080p video from my Plex (on my local NAS) from being fully charged?Everything is at default, no changes to refresh rate.. everything as it's configured out of the box. Audio at mid...What shoul...

adam1972 by Honored Guest
  • 8 replies
  • 0 kudos

Almost a whole month and no reply from support

On April 16th I opened a support ticket, and received the following message:Thank you for reaching out to Meta Store Support. Support case #06937474 has been created for you.I've never gotten a reply or any updates after that.Am I supposed to open a ...

neru by Honored Guest
  • 2 replies
  • 0 kudos

Damaged Lens - Terrible Customer Support Experience

To start this off, I do not typically like to complain, but I've never been so disappointed in a company as I am with Meta right now. I'm a 32 year old techie and I've had my share of tech issues over the years with varying levels of support. I have ...

jpulver by Honored Guest
  • 0 replies
  • 0 kudos

Here we go again

So after an almost month long debacle of missteps taken by meta, finally received a replacement controller. Come to find out, a REFURBISHED controller. And to make matters worse, it was not functioning correctly out of the box. The controller would n...

Resolved! Oculus quest 2 on Quest Link disconnecting instantly

Hello people, I need help. I recently got a Quest 2 and I'm trying to connect it to my PC with the link cable. For some reason, Windows thinks the oculus is a phone, so it's automatically trying to import photos and videos from the headset, which int...

FronekDWR by Honored Guest
  • 32 replies
  • 0 kudos

Resolved! Urgent Assistance Needed Order Delivery Issue with Meta

Hello everyone, I'm in need of urgent assistance regarding an order I placed with Meta. The expected delivery date was April 24th, but unfortunately, I've encountered significant issues with UPS, the delivery carrier. Despite paying for the shipment ...

Matt19 by Explorer
  • 43 replies
  • 0 kudos

Resolved! Quest 2 v64 casting to computer is lagging

Updated Quest 2 to v64. When casting to a MacBook is lagging. If casting to iPhone via Oculus app works perfect. I am using the same network with no other users or devices. Tested with different routers, different MacBooks with different browser ( Ch...

icgebVR2 by Explorer
  • 22 replies
  • 1 kudos

Resolved! nintendo switch controllers?

so i'm trying to play cloud gaming using switch controllers wirelessly (two joy-cons together in a grip) on the meta quest 3, but if i try connecting them they dont go together. they just try to send input as if im using one controller sideways when ...

Resolved! Waiting almost 1 months for a replacement Quest 3

I pre-ordered the Quest 3 and got it day one. For some context, this is my third Quest, I also have two 2's, so I have a lot of experience with the product and their aupport. I have never had major problems that weren't quickly rectified by support u...

No audio from downloaded content

I have had no issues with audio until last night. Downloaded content from my laptop and added it to movies. Been doing this for 2 weeks no issues. All of a sudden I can't get any audio from. Big screen or just opening the file. Watching a movie last ...

MDOWNY by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Cannot receive confirmation code

Hello,I am very frustrated of meta support but I'm not giving up.Here is my context :I logged out of my account, I forgot my password so I tried to ask a confirmation code to be sent to my email but I don't receive it. I started dealing with Meta hel...

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Payed twice for pre-oder

I pre-ordered fnaf help wanted 2 on December 12 of 2023 and I just got a notification that I payed for it now, even though I already payed for it on said previous date! WHAT THE HELL!?!? Why was I charged again!? And I have proof! I actually have the...

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