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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Stuck in rift s loading screen
G’day all,Rift s is displaying a loading icon when I put the headset on, drivers are updated and everytime I try to readd the headset it says sensors not working.Is the sensors the reason why display isn’t coming through? If so how do I fix it?Thanks...
Wronr address post but I can not get support as Facebook user anywhere- I need access right now!
Hi, Dear Meta!After today's Facebook password changing I was blocked and can not unblock my account, but I've already filled credit cards numbers and also tried to login from the same 2 devices: my laptop MacBook pro and also Apple iPhone 15.Please h...
golf+
The directional line when putting will not work. any suggestions on how to turn it on again.
OCR
Hi team, a question for you, Is it possible to experience OCR?is it possible to use Metaquest to enter Google arts and culture?iThanks in advance
Resolved! No replacement, need help
I need help! I don't know what else to do at this point. Meta Support is supposed to send me a replacement controller. It's been a month and nothing yet. I even paid for warranty plus. How can I escalate this issue? I've tried a complaint with the BB...
Updates- Apps on headset
Hello, I just updated my Meta Quest 2. I have 2 apps, Blue Earth VR, and Guardians of the Frontline or whatever they're called. They both have updates. They were both in the queue. It was the first time I tried updating them. My headset wasn't fully ...
Resolved! refferal code not working
hi ,i sent a referal code to a friend, who purshaed the quest 3 using the link.i don't see anywhere if the referal code worked?.i also sent him referal code for app purchase, and this worked fine (i see the 5€ a recived in the app)is there something ...
Without device Meta store took my Quest!
Anyone else having problems with a bricked device in the UK? I was required to send a Quest 2 because of a botched software update which bricked the device, since then they haven't sent me a replacement and customer service seem lost as to what to do...
Meta account migration
I just received and email about my oculous account being deleted and all my information would be gone if I don't migrate to Meta. I believe I have already done this a while ago but I wanted to contact support and see if this could be double checked. ...
Resolved! The Climb 2 (demo) caused quest 2 to crash
I downloaded and installed the free trial of The Climb 2.When I started the game on my Quest 2, there was a large banner on top saying that there was no server connection. I suppose that is because I was running the free trial.So I started the tutori...
Help with child account
Hi there I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear a...
Session Expired
Every time I open the Meta Quest app it says the session expired whatever that means and every time I go on the website it says that there is no device linked to my account, and I need to know if my games are still linked to my account and how to sig...
Menu not popping up on quest 2
I'm having trouble with my quest 2, it won't load my menu screen. I push the button and it makes the sound but nothing is popping up. I signed out then back in on my meta app. I turned my headset off and back on and still nothing. Any advice?
Com.deviceauthserver error keeps stopping me from using the device
Very often it stops what I'm doing, and shows a crash message Com.deviceauthserver. I can't do anything about it once this appears.
Unauthorized Purchases
Our account has 53 unauthorized purchases in the last 3 weeks - need support please!!!
Screen recording not capturing player audio
So I dont know what’s going on but this might not be on Meta. When I screen record playing Ghosts Of Tabor my mic audio and others don’t pick up any of what’s being said, but it does pick up gun shots and environmental noises. Is there like a setting...
Controller help on quest 2?
My right controller will occasionally disconnect and/or drift away from me and I've tried multiple steps to fix this but it is nothing to do with tracking. I don't want to factory reset my Quest 2 because I cannot remember the email and password I ha...
My oculus 2 died while I was sleeping
It’s dead. I have no other way to sum it up. It was fine and at 70% when I finished playing the night before. I woke up and nothing is responding. It lost all battery. It won’t charge. No lights. No reboots. Buttons are completely unresponsive. Any i...
Resolved! Full BACKUP???
HiI must reset my QUEST 3 already second time because sending it to support... Is there a way to make full BACKUP of my Quest 3 with all AP's and all passwords already saved all logins and and and?What I'm talking about is FULL BACKUP cu Prana~~~
Migration Related Query
Hi there,i have got one email from do_not_reply@email.meta.com. Please find the below screenshot for the reference. I do not know what has to be done. Please suggest to me, asap so that i can take the necessary steps. Can you please also explain why ...
Bluetooth mouse wheel scrolling painfully slow
Hi, I have paired a bluetooth mouse to my Quest3 but the mouse wheel is scrolling painfully slow. I need multiple revolutions to scroll like half the page. I cranked up the scroll sensitivity in the settings to the absolute maximum already. It works ...
Re: can't set oculus as active openxr runtime
Just to add to this lengthy discussionI encountered the same issue. I had to install Oculus Link on a PC within a user-controlled organization. Although we had "admin-level" permissions for installation, we still faced issues with activating the "Set...
Blurry and grainy graphics in any pcvr game.
Tengo un Ryzen 5 7600X, RTX 4070, 32 GB RAM 6000 Mhz.Cualquier juego se ve borroso y además como si la imagen estuviera comprimida, la resolución es muy mala y no entiendo por qué se ve así.Usé la herramienta de depuración de Oculus, cambié la resolu...
Problema para descargar juegos de quest+
Hola, tengo un problema al intentar descargar juegos de quest+, le doy a descargar desde la app y me dice instalación pendiente, el visor está conectado a internet, ya intenté de todo, ya restauré de fábrica el visor, ya intenté con otra red, también...
Resolved! I need help...Please wake me up from this nightmare
I have been waiting patiently for my RMA to be processed. There have been multiple RMA requests made for the same headset, merges needed to be made... confusion. I was explained to by support that there were duplicates of the request, and they had to...
Resolved! Joining headsets
Is it possible to join Quest 3 headsets so that my wife and I can play the same games and if so what type of games are we looking for and where do we find the settings to join?Thank you in advance
Meta Quest 2 not turning on
I tried turning in my meta quest 2 and it doesn’t turn on. It doesn’t even show anything, not dead battery symbol, nothing. So I put it on the charger and it blinks orange for a bit, then stops, and after a bit, it starts again and repeats. But after...
Controllers won’t stop vibrating
My meta quest is not connecting to my controllers, my controllers just keep vibrating constantly. My screen goes in and out. I feel like I’ve tried everything including a factory reset is it just broken or has anyone experienced this before?
Deadeye DriVR Pro 3 Adjustable VR weighted Golf Club
I have a Quest 2 and purchased Deadeye DriVR Pro 3. I followed setup video and when I went to play my driver is upside-down? Any advice would be greatly appreciated. Advertisement and video shows Quest 2 .
Good GPU for Oculus Link Cable?
Hello, this is my first time posting here so please excuse any incorrect information or bad grammar. I am going to start this off with I am not a hardware person. At all. I am much more of a software version. I have recently noticed that I have a ver...
