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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3759 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pairing problems

When trying to pair to my phone it just shows device locked how do you fix this without factory resetting because there has been issues with factory reset and I don’t think I can trust it .

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hoshuwitz by Honored Guest
  • 270 Views
  • 4 replies
  • 0 kudos

Quest link lagging when the game is on fullscreen mode

Hey, I’m having a weird issue here. I don’t know why, but when a game is on fullscreen mode (Oculus pc app game or steamvr game) the link connection starts lagging a lot, I have been looking the oculus debug tool’s HUD and I’m sure that the problem i...

WofFo.o by Explorer
  • 314 Views
  • 3 replies
  • 0 kudos

No Beat Saber redeem code email, notification

My brother and I were gifted Meta Quest 2 for Christmas and he was able to get beat saber for free straight from the headset. However, I never received an email, notification on the VR headset, or anything on the app. I have already checked my inbox ...

Gr8_mat3_ by Honored Guest
  • 337 Views
  • 4 replies
  • 1 kudos

Getting my games from my quest 2 onto my desktop ap

I recently got a quest 2 and got the free beat saber promotion on itnow that i have bought a link cable i want to play beat saber while connected to my computer but cannont find out how to as my usually quest library and when i go to my librarry on t...

Nvidia drivers incompatible with Oculus-app?

Hello there, I got a RTX 3080 and a Meta Quest 2. Windows 10 and latest drivers/updates/software. All was fine until the installation of the oculus-app. I want to connect the Quest 2 via Air Link. So I installed the Oculus-App. Now my PC restarts or ...

Still have not received notification for free Beat Saber

My family got two Quest 2s for Christmas and setup two different accounts. The first one got the notification for free download of Beat Saber almost immediately. My account has not received this offer. I sent a personal message to support for help bu...

Crashing

Every game is crashing, it's getting more frustrating by the second, at least offline games are fine, everything else has been crazy, just got this thing this Christmas!

After updating my graphic drivers, VR games are lagging

So, what the title already said. 4 weeks ago Oculus wrote, when I connected my Rift S headset with my laptop, that I need to update my graphic drivers (NVIDIA). So I did and since then the games are lagging, especially the heavy ones, like Beat Saber...

Mizu1993 by Honored Guest
  • 388 Views
  • 4 replies
  • 0 kudos

Warrenty

So I got my oculus on the 20th of last year, recently my sister broke it and even though I bought ot last year it says the warrenty is out! I thought oculus quest 2 has a 2 year warrenty!?

Meta Quest 2 turns off after starting it up

Issue started a day ago. Was playing a game when all of a sudden it went to pass through then back the the game and flashed between those two for around 20 seconds. After that, it just shut off. It was at around 30% charge, but I let it charge and th...

Icyzss by Honored Guest
  • 247 Views
  • 4 replies
  • 0 kudos

Buying a game

When I buy a game I go to my ID and accepts it and after that it says go to vr. In vr it says continue in mobile apps but I already confirmed it on the meta app

JuicyCrap by Honored Guest
  • 217 Views
  • 1 replies
  • 0 kudos

Game not downloaded

I'm not the most tech friendly person in the world so please be patient. I purchased the cooking simulator for my son today and it will not download. He's devastated and I don't know how to get the game downloaded as it isn't giving me any options. P...

Oculus Warranty

My joystick on the left controller is broken and that doesn’t allow me to play most vr games. I put all the information in for the warranty and it said i was eligible for a new controller, but under that it also says “We weren’t able to confirm this ...

Resolved! Replacement wrist strap for Quest 2

Hi ! We've lost the little piece of plastic that goes into the two controllers that hold the wrist lanyard. (so the wrist lanyard goes into them and then they are placed in the hole at the bottom of the controller next to the battery area) Does anyon...

Resolved! Oculus Link and dual graphics on desktop

Will my desktop run Oculus Quest 2 LINK with dual graphics? Individually, according to "Meta Quest Link Compatibility", separately they are supported graphics, but together, how does that compute? No pun intended - LOL Here are my graphic details:Int...

Refund

I have not got my money back when it says refund approved what should I do?

Refund

I bought a game yesterday and barely played it for an hour and it still says I can’t refund it even though it follows all of the terms

Yeet94 by Honored Guest
  • 76 Views
  • 0 replies
  • 0 kudos

Beat Saber Game Please

Hi Team You have been super helpful in our first issue which was getting our phone to talk to the VR - now we have that set up we are wanting to set up our free Beat Saber game. I was sent a link however it was to the account i brought the VR from no...

Beat Saber pack refund?

So i just joined the meta 2 community and got beat saber for free and it’s absolutely awesome but I wanted to but 1 song but bought instead the entire pack, and now it says I can’t refund it because its dlc.

GentleRex by Honored Guest
  • 285 Views
  • 2 replies
  • 0 kudos

Two Issues

Hi we can't pair my son's VR to my phone - please help Also, we have had the same issue as many others in not being able to download the free beat saber game. I followed the email link and it sends us to a page that says download here - but no links ...

Facebook account merging with Oculus Problems

Hi,I've been having a problem for a while where I cannot gain access to my Oculus/Facebook account for my quest 2 which has many games I've spent money on getting. When I try to add the account on my quest 2, I get the option to log in with Facebook....

GlimOP by Honored Guest
  • 499 Views
  • 4 replies
  • 0 kudos

Help with playing nfl football

It takes me to the locker room. I can play practice game and I can only play offense and I have no play selection. I have to play what they call. And I don’t play defense. Am I missing something? Because this game is not worth what they charge if thi...

App Sharing

I’m trying to app share with another account but this account can’t install those apps. When I try to install them they say queued for a second and then stop. It’s not an internet issue and factory resetting didn’t fix it. I got it to work for a diff...

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