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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
My Meta Quest 3 keeps powering off and the hands are not tracking at all
I have been trying to turn on my oculus but it gives me the black screen. After it shows me a black screen it turns off. Sometimes it may turn on but when this happens it doesn’t show my hand. None of the buttons work but the triggers and I can’t ope...
wont go into vr mode while using pcvr
every time I try to play Gorilla tag on PCVR, when I launch it, it doesn't go into VR mode and stays on my pc.I tried every method I could think of but it didn't work.
Replacement controller left hand
I’ve had a Quest 2 since Christmas 2021. I got it as a gift. Can I get a replacement left hand controller?@metaquestsupport
I can't receive a gift or buy the game myself
A friend gave me Virtual Desktop, I clicked accept, after that the application did not appear in my library, and then I noticed that the cost of all my games was missing. I thought I didn't specify my age in the Meta settings, but it's listed there, ...
Problem with r hand controller
When ever i Connect my right controller instantly starts a beeping noice a loud one.. and keeps telling me to report the problem, i have done This multiple times and still it wont go away from the screen pls help
How to log in my meta account on my meta quest 2
Hi, I cannot use many apps, because i need to log on my meta account in my vr, but i have searched everywhere how to log in but i cannot log in, So please help me!, it says:Failed to locate Meta Account and Create a meta account, but i dont know how.
Quest 2 Timeout resolving device scoped access token
I decided to boot up the Quest for the first time in a while and it won’t update to any newer software, even though it is on version 51 and I know we are on Version 63. Two things that may help; I could not log into the app until I switched to my cel...
Mic button always off in quick record
Is there any way of setting the mic to be on when you shortcut to record a video by pressing the oculus button & trigger? Every time I record this way, the mic is always off which means I have to go the long way around to record with my voice on the ...
Quest 3 Right controller seems to be rattling
HiI've just upgraded from my occulus rift to a quest 3 which I received yesterday so ive had it less than a day and the right controller had started making a rattling noise is this normal ?
Meta Quest Link 63v. Breaks steamvr on the quest 1.
I play on my quest 1, before the 63v. everything worked fine.But after the 63v. steamvr dosent work and gives a 301 error.Meta please fix this!
Can't share referral
Hi,I recently bought a game called "medieval dinasty new settlement" and I can't share my referral, any reason why?Thanks
Sound issue on quest 3
So I just received my refurbished Quest 3 today. And I'm having a terrible sound coming out of the left speaker. Almost sounds like it's blown. I tried factory resetting it. Different firmware. Nothings changed it. My other unit sounded great.
How to point the src of a <video> element to video file on Internal shared storage "Movies" folder?
I'm using the Aframe library to program a Meta Quest 2 using html and javascript. I used a usb cable from my windows PC to the headset to preload a video file on to the headset's Internal shared storage, into the preexisting Movies folder: "my_video_...
2FA not working properly "Incorrect 2FA"
Hi, I recently tried to log in to my personal account (which is not this one) and I can't because it says my 2FA code is incorrect (even though it is correct) so I can't do anything as I have lost my recovery codes and I need ASAP help.
Internet connection fails after being away worh my headset for a while.
I have recently left home with my headset yo go hang out with a friend. I came back the next day and reconnected my headset and now internet connection is refusing to work. Internet with other things like my phone works just fine but for some reason ...
Buyer beware - No charger case for meta smart glasses
I bought the Meta art glasses absolutely love them, but when someone stole my case, and luckily, my glasses were in my pocket, it rendered my glasses useless because I cannot find the charging case anywhere if you call Rayban they said they did not a...
pc will load but oculus wont on air link
So when I load into air link which works perfectly fine and I try to load into game my pc will load but the oculus will not. Ive tried entering the game from the airlink and my pc. This only happened after my oculus account needed me to enter a code ...
Quest 3 left controller issues
My left controller stopped working last night. I have read online to change batteries which I have done. I unpaired it but it won't let me pair it again.
Quest 2 controllers not working
Hello i need help!! My right controller don't work. When i start my vr only my left controller pops up but the right one does not show up. I am pressing all the buttons but it does not wake up. The light at the meta logo on top on the controller does...
Old Meta account recovery - have every contact
Hello,recentry tried to log in to an old Meta account and I could not do that. The account is linked to a Facebook account and I use that as a log in method. I have full access to the FB account including the primary phone number used for 2FA. But wh...
Quest 2 not loading Rift
Woke up to my quest 2 not loading rift when selected from the quest 2 menu in VR. When selected, it flashes the 'O' circle as if it's attempting to load into Rift status but flashes back to the default VR room. All windows drivers have been updated, ...
Headset won’t charge
My headset was working fine on Thursday but on Friday it stopped charging after it died and I used the same charger for 1 or 2 years and it turns on but it powers off immediately so please reply to me immediately
Paypal autopayments canceled per email
Having issue with auto-payment through my PayPal. Need help!
Quest 2 3.5mm headphone jack and browser update causing black screen
I know it's weird but I have narrowed it down to these 2 causes in over 30 different Quest 2 headsets with the same results. If you are on v32 of the Quest 2 internet browser you can plug in anything in to the headphone jack before the headset goes t...
Avatar stuck/stationary in home
Hi there,When I start up my Q3, it loads into a default horizon home environment, but I am unable to navigate around the environment. My avatar is simply stuck, no turning left or right and no teleporting. I can look around, but not move.I tried hold...
Mic input not working but only in game
The mic itself is working when in a pre game lobby (for context this is for contractors) but when I get into the game itself it just doesn’t work, no muted symbol or anything.
OculusSetup.exe won't work
I download the OculusSetup.exe，then doulble clicked it ，and nothing happened， i have tried many times by shut down my firewall or antivirus stuff, it didn't work, so i checked my log:"[Debug] [2024/4/10 23:30:51] Starting up _OculusSetup v1.16.0.0.[D...
Help! Meta is giving me the runaround about my returned controller!
I am posting this in hopes someone may see it and be able to help. A little over a month ago, my son’s oculus quest 2, which was purchased for Christmas, left and right controllers started to act up. The right would not work and the left would work s...
Help I’ve done everything for my stick drift
My stick drift has been on and off with my quest 2 but recently it gained it again so I decided I had enough and popped the black hood of the controller took the cap of the joystick and used a blower to blow the dust out. And it worked my oculus 2 wa...
Issues with controller movement and correct password is not working
I can't move the controllers. I tried more than once and the password appeared incorrect, but it was correct. Please find a solution to this problem.
