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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Child’s account

My son, who is twelve years old, received and oculus for Christmas. A couple of days ago he was asked to upload proof of his identity. We uploaded an image of his passport to prove his identity. His account was then suspended / banned. We obviously w...

Resolved! Teen Supervise Link Not Updating

I sent my son a link to setup his Teen Account. He set it up. He's logged in and playing on his Quest 2. But in the Supervision section on my phone/account, it looks as if he hasn't accepted the invite. Still says he has 48 hours to accept. What is w...

Ghosting / glare issue that changes depending on PD setting (Quest 3)

Hello - I'm having a ghosting issue on my Quest 3.Essentially what's happening is there's a ghost image / reflection that appears the higher the PD setting is set, and the ghosting / glare starts fading (but does not completely disappear) the lower t...

Downloading issue Beat Saber

Hello All,Store / Beat Saber issue :I was a huge Beat Saber player and after an Oculus software update I couldn't launch the game. I tried to delete it and download it back. (Everything from the headset) When I try to download it, it starts; then pro...

Asgard's Wrath Installation

I purchased the Oculus 3 in Nov. I finally decided to install Asgard's Wrath 2. The only problem is the game will not launch or open. Has anyone else come across this problem or have a resolution.

What to do if my oculus won’t let me connect to my phonr

My phone has my oculus on it and it has the account but the problem is whenever I go to log back in after I reset it. It won’t let me log back in/ connect it back on the oculus itself. I messaged email support and they didn’t help so figured someone...

Headset reset

How do I link my headset to my app. Every time I try to type the 5 digit code that my headset gives me it says the headset is already linked . Pls help or how do I reset my headset

Two factor auth problems

I am facing a problem with our five Meta accounts, which are secured with two-factor authentication. The phone number registered for authentication has expired, and we were unable to update it in time. Additionally, the recovery codes have also expir...

Meta account log in- PIN issues

I turned on my Quest 2 and it had a code, telling me I had to sign in to Meta.com/set up. I did create a Meta account., It then told me to get a PIN from the headset and I did that. Nothing works to get the headset to work. Is there any way to contac...

Official Link Cable doesn't work but third party does

Got the official link cable today, tested it briefly to see if it worked (it did) left it to charge, came back a few hours later and it's already reached the end of its life span, trying to activate the link to find my PC has no results no matter whe...

hand tracking not working on quest 3

as the title says, i got a quest 3 for xmas. hand tracking does not work however. i have tried disabling and reenabling, restarting the headset, going to a different room, etc. please help!

Can somebody help me

Hi , i have the oculus quest 2 , but i have a problem. It will let me add most people except for the people who i actually want to add , can somebody please tell me why that is . The amount of people is 3 @meta

Resolved! Beat saber wont start up after update on quest 2

After update I select open on beat saber and it gets but then imeadiatly send me back to my home screen. I tried uninstalling and reinstalling but still the exact same result

Resolved! Home not Loading

It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB ...

Meta Quest not working after not using for a while

As the title suggests, I haven't used my quest for a while. Its the original one and when I booted it up for the first time in a while it wasn't able to load anything. Couldn't load apps, the store nothing really aside from settings. I found a soluti...

Store credit in the wrong currency - how can I get it changed before sale ends in 2 days?

Hi, I have over 40 USD in store credit but no way to use it as I'm in EUR currency zone. How can I get this changed / fixed that I can spend it, during the sale which seems to be over in 2 days? I tried online chat and WhatsApp chat and nothing seems...

I dont have Asgards Wrath 2 available

Hello, I've got a new Quest 3 and planned to play AG2 today but its nowhere to be found. The store suggests I need to pay full price, there's no notification in the app or headset or via email and the links I follow are either dead or just take me ba...

Oculus briefly showing me my room

My oculus started doing this thing where while playing games it will show me the view through the cameras for about a second or 2. This makes it really hard to play anything because of how disruptive it is. I cant play one of my favorite games(Gun Ra...

Roblox age restriction issue on Meta Quest 2

I cannot get Roblox to play and keep getting the error that it won't work due to age restriction, however my son's account is setup as a 10 year old, and I used my account (parent) to allow the app for my son's account. I've tried creating new accoun...

Saqico Elite Headstrap without Battery Pack for Meta Quest 3

What is the Elastic Black Band for that is included in the package? Nothing about it in the instructions.

Headset pattern password reset

My daughter hasn’t use her Oculus in a long time. It’s asking for a pattern to allow access. She doesn’t remember the pattern and neither do I. The instructions on the headset to reset the pattern isn’t working. How do we reset the pattern on the hea...

Refer a Friend Error

Hi support!I am getting this errorWhen my son is accepting my referral; Unable to accept referral"There was an issue accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself, or you alread...

App keeps telling me my pc does not meet the minimal specs, but it does.

Basically what the title says, it says it doesn't meet the minimal requirements, but my pc should easily be able to handle it. I don't know why it does this.

None of my apps work

My apps will show app as they should but then when I wanna play a game like rec room, it leaves me stuck on the entrance loading screen. If I wanna open the app store it shows titles of games but won't show their title screen and if I wanna scroll it...

Resolved! Only getting half the Referral credit

Hi there, I activated my Quest 3 through a friend's referral on December 30th to get the 60€ store credit. I didn't get anything at first. I waited for a day and when nothing happened, I reset the Quest 3 and tried again, but this time I only got 30€...

Referral credit not received

I bought my son a meta quest 2 for Christmas and liked it so much that I decided to buy myself a quest 3. My son sent me a referral link which I accepted, I created my account and paired my new headset. Within minutes, my son had received his £46 sto...

ASUS laptop crash when loading VR Air Link on Meta Quest 3(black screen and power off)

ASUS laptop crashes when loading VR Air Link logs attached(time when laptop crash is 19:00(+- 5 min)): Asus Tuf Gaming f15 i7-12700h RTX 3070 8GB RAM 32GB Sometimes it doesn't crash, sometimes, it crashes when starting the game.

Resolved! Issue adding a second account to my Quest 3

Hi allIm having issues adding a second user to my Quest 3. I have a 13 year old and he has created a Meta account, I have invited him to be supervised and he is now under my supervision ( all good so far), added the Meta app to his phone, logged him ...

Resolved! billing address

I’m trying to add my debit card as a payment method in the meta quest app but every time I enter in my info it says “incorrect billing address details.” All the information is correct. Does it want a different zip code or something?

VR videos not working anymore in the Oculus browser

I've posted in other forums and found other people having the same problem after recent Oculus app updates for the Gear VR (galaxy S9 phone for me). Playing VR videos on the Oculus browser worked fine until some updates killed that last week. Now vid...