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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3597 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Missing beat saber

This was supposed to be included with my purchase and it is not accessible

Ledaizey by Honored Guest
  • 680 Views
  • 5 replies
  • 0 kudos

Missing Oculus pUrchases

Updated the oculus today. Linked accounts. Signed in and out and up and down and all around. Myst and Angry birds app purchases are no where.

DooAnn by Honored Guest
  • 223 Views
  • 2 replies
  • 0 kudos

oculus link works but not airlink

I've reinstalled the app on my pc. rebooted both my pc and quest 2 and still won't. I tried Plugging in the link cable and it worked bit still wouldn't let me use airlink. It all worked last night now doesn't. Any ideas?

Tebmt by Honored Guest
  • 140 Views
  • 2 replies
  • 0 kudos

Not able to update or download games on Oculus quest 1

Hello Im having issues with my oculus quest 1 headset not being able to update or reinstall my prior purchases of games and the browser page or store wont load on my headset although its connects to wifi and the YouTube page etc just fine. I have sea...

rexx34 by Honored Guest
  • 714 Views
  • 5 replies
  • 0 kudos

Asus Zen Book and Quest 2 incompatibility

I just bought a sweet Asus Zen Book i7-1165G7 16GB to run my Quest 2 Link so I can play my Steam VR games. But it would appear that the Asus graphics Intel(R) Iris(R) Xe Graphics adapter isn't supported yet.Is this likely to be fixed soon or have I w...

Dargbeast by Honored Guest
  • 201 Views
  • 1 replies
  • 0 kudos

Accidentally deleted account!

I need help! I accidentally deleted the account that the email was sent to to redeem beat saber! How do I get the code to redeem it? I have now created another account because I didn’t know I could keep the other after deleting it!

Anonymous by Not applicable
  • 435 Views
  • 5 replies
  • 0 kudos

Can’t add second account

I am trying to add a second account on my quest. I go to the admin profile and go through all the steps to add an account. When I enter the code from my phone meta app it says it connected to my quest and then on my quest I get an error message and t...

Can't log into Oculus app

Need help, just got a new phone and installed the Oculus app, was already all up and running on my Quest 2 and previous phone app plus can login to online Meta account......But now I can't log into any phone app at all, they all just say incorrect em...

RyPize by Honored Guest
  • 244 Views
  • 1 replies
  • 0 kudos

Forgot Unlock Pattern

Hi, so my younger brother got an oculus and set a pattern password and doesn’t remember it at all. When we go to reset it, it says we have to know the pattern to go in and reset the password. so is there a way i can reset without knowing the pattern

Didn’t get Beat Saber redemption code.

So I heard that when you buy a quest system within a certain time span you can get a copy of Beat Saver for free. Mine came in yesterday and when I set it up I never got an email, notification or anything. What do I do?

Naaturyal by Honored Guest
  • 395 Views
  • 5 replies
  • 0 kudos

Purchased app that was shared and free

Hi. I recently purchased an app by mistake. It should have been shared free from admin account but I was charged £22.99 for beat saber. I can’t request refund as past 14 days. Now we can’t install beat saber on another account on device. Facing the s...

Oculus rift dk2 + oculus touch

Please tell me,will controllers "oculus touch" work with oculus rift dk1,2 or s? Wanna buy items from two different sellers,but idk will it work on pc together.

Oculus rift dk2 + oculus touch

Please tell me,will controllers "oculus touch" work with oculus rift dk1,2 or s? I wanna buy items from two different sellers,but idk will it work on pc together.

Can’t buy games

I go to buy a game I do my pin and it says”We’ve noticed something unusual and, for your security ,this request couldn’t be completed. help me plz

Can’t follow or be followed

So I’ve been a oculus owner since June and have followed people in the past and people have followed me as well. It’s only been here recently that I seem to no longer been able to follow anyone or be followed by anyone. I’m assuming it’s a bug with t...

phadeston by Honored Guest
  • 574 Views
  • 2 replies
  • 0 kudos

oculus quest 2 air link freeze

I just got my oculus and then i bought the cable for the air link and when i go in the pcvr software it freezes. inhave a good wifi, i have the latest update and i have a rtx 3070,ryzen7 3800x an 16gb RAM i really want to play with my friends but my ...

Edutszu_ by Honored Guest
  • 360 Views
  • 1 replies
  • 0 kudos

Meta Quest 2 Headset Not Downloading purchases

My wife gifted me a Meta Quest 2 Headset w/ resident evil 4 and beat saber bundle this past Christmas. I have had it for four days and been unable to play a single game. I have been in numerous chats w/ tech support and nothing suggested has worked. ...

dym121716 by Honored Guest
  • 465 Views
  • 1 replies
  • 0 kudos

Facebook session expired on oculus login

I have factory reset this phone and reinstalled facebook and oculus but this error is still occurring. I have also changed my facebook password. Oculus is seeing that I am on facebook I presume because the tab changes from "login to facebook" to then...

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Left controller stopped working

Awhile ago my left controller just stopped working, even with new batteries that worked on my right controller it still didn’t turn on or show the blinking led, I’ve tried all the things meta suggested and what other people suggested and still no luc...

MrBeryl by Honored Guest
  • 258 Views
  • 1 replies
  • 0 kudos

128 GB

Hi,would you kindly let me know the capacity of quest 2 128 GB ?For example, how many games can be installed ?thank you for your help in advance,hoping you have a great day.yumiko

Proximity sensor

The proximity sensor on my quest 2 is broken and i am fully aware of this. I know that there are ways to disable the proximity sensor using sidequest and oculus hub etc but that requires you to allow access to the files on the headset which i cant do...

Cobo2a by Honored Guest
  • 346 Views
  • 3 replies
  • 0 kudos

Air Link working but not Link Cable

I'm having an issue where I can use Air Link to connect to my pc (though it really isn't a pleasant experience as my Wi-Fi isn't really fast enough for a good experience) but the Link Cable refuses to work, the Oculus desktop app says my Quest 2 is "...

Name Change

Could I Change my name to Soarrr-please and thank you

OnlyFuns by Honored Guest
  • 96 Views
  • 1 replies
  • 0 kudos

Client timed out.

Whenever I try to play online, my client disconnects due to time out,yet my wifi is fine and connected. I don't see any problem with my wifi but I can't do anything online except a game called onward and YouTube.

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