Featured Posts
Forum Posts
DO NOT PURCHASE ANYTHING BY meta
If you have any issues customer service is inept and incapable of doing anything but filing tickets which are closed without any remediation. games purchased with the headset were not supplied, customer service cannot help. This is theft by MetaDO NO...
Black screen and cannot reset factory
I got my new quest 3 yesterday from Amazon JP, after upgraded to the latest os version I ran into black screen issue. and I cannot successfully reset factory. It will turn off immediately when the screen showing “Erase”. Anyone could help?
Quest 3 night tracking issue
So I tried just about everything to use the oculus 3 at night, in the dark and the only thing that works is the look and click with the volume button. The weird thing is, if I launch virtual desktop all of a sudden I can use the remotes even in the d...
Broken controllers.
I accidentally dropped my oculus 2 while playing, and now its controllers are vibrating, flashing, and are not working. Also the headset has lost tracking. I tried to power it on and off, but the controllers still don’t work. @MetaQuestSupport
Quest 2 can't transfer data over USB
On v.62, Over the weekend data transfers on any USB cable has stopped functioning, i've tried 2 different cables, 2 different computers and a rebbot. Power is still being connected and i sometimes get the USB promt, but it just disconnects immediatel...
Meta Horizon Worlds menus not working
I'm having an issue often when I go to Meta Horizon Worlds, (the little pink world screen) with the city that shows up - but none of the white menus work. I can scroll the screen with both controllers usually, but sometimes only with one controller, ...
Customer support is terrible
I have been trying to get assistance with my son's account since Christmas. He has 50 dollars on his account and they turned off his account because he was within the kids range and needed an adult to be on the account with him. After multiple attemp...
Quest 3 keeps turning off even after hard reset
So I've owned the quest 3 for a few months now, no real issues apart from the occasional hard crash. I started getting more and more hard crashes when playing stride fates. To the point where I had to hard reset the device. I followed all the steps a...
Account Migration and Original Oculus Quest Issues
I bought an Oculus Quest all the way back when it was released, and have been using it on and off ever since. I was unaware of the account migration stuff over the past few months as I have been busy, and my account, on a different email, seems to be...
How to start file download again
Hi. I´m now in a place with a unstable internet and I´m trying to download videos to watch. After a short while it says "connection lost" and "waiting for Wifi". How do I start the download again? This is not a problem for games from Meta but third p...
Unable to select anything in Meta Horizons
When I try to load Meta Horizon Worlds, it shows me my avatar. When I try to click continue, it does nothing when I press "A" or "X" on the controllers. I can still see the lines from the controllers and my movements - which means they're functioning...
Not connecting to server
Is there somewhere that will show me if a game/server is down? After the big Rogers service outage (here in Canada), both Oculus Quest 2 devices in our home are not able to connect to Gun Raiders or Gorilla Tag. ‘Failed to connect’ or just showing th...
Bricked Quest 2
Hi, Ive followed all the guides I can find but my quest 2 is properly bricked. Just to confirm from the get go: 1. the VR is fully charged2. Has been powered down and back on3. Have attempted to factory reset - get the erasing circle for a second bef...
I accidentally factory reset my oculus quest 2 now i cant use it
About 1 hour ago i accidentally factory reset my quest 2 now i cannot get back in it,when i went to the meta quest app i tried to unconnect my meta quest 2 and tried to reconnect it.When i did i tried to sync it but i could'nt because my quest 2 was ...
Quest 3 Link Stopped Working with USB 3 connection!
Hi,I've been using Quest 3 with link (cable) connection since it was out and never had issues connecting the headset until recently. A few days ago link suddenly stopped recognizing my pc and I cannot maintain connection with a USB 3 port. First i th...
Quest 3 case broke
I’m outside of the return period so I can’t exchange the case, but the zipper came off track when opening it. Is there a way to put it back on or is this potentially a warranty issue since I’ve had it for less than a year? I’ve already replaced my de...
Resolved! Meta password
I cannot login to my account. I got an email said changes were made but I don't know what to do. I ask support but no help. I don't want my Facebook to be associated with my Meta account. Is there a way to do this?
Quest link monitor
Hello, I have a problem with my quest 2 when I use the quest link. Everything works perfectly I connect the cable I access the quest link but when I try to use my pc with my headset and controllers via the computer tab I have the image of my pc but i...
Restart loop
Boundary/guardian says to confirm my boundary choice, then it wants me to restart the quest 3 to potentially fix the problem but it doesn't. It just repeats this process. I assume it's the new update. And yes I reset my boundary data.
Golf + putting issue
My friend is having an issue, when he's putting the head set takes over and controls his putter. (Where he looks his putter goes.
Beat saber load screen grey out on secondary quest 2 after app sharing
I have bought another quest 2. And app share successfully from primary quest 2 to secondary quest 2. Angry bird n mech world work fine. Only having issue with beat saber, beat saber load screen is grey and sort of crash my quest 2, the right controll...
Quest 2 - Stuck on black loading screen with 3 dots when using Oculus Link.
So I haven't used my vr for 2 months. It was working perfectly fine before. I tried it today and sometimes I get the infinite loading screen, and others it takes about a minute to launch, but SteamVR wont recognize the oculus app as being open. I've ...
Oculus Quest App Setup Crashes
Hi I've been having this issue all night. I've been trying to reinstall my Oculus Quest App due than issue I had and After removing everything related to oculus on my computer and reinstalling it using OculusSetup.exe the setup would just close after...
Pair meta quest 2
My oculus won’t pair to my phone I I cleared my Bluetooth, cache and recycled my phone I don’t know what else to do. Please help. And I also reinstalled and uninstalled the app.
Will not allow connect two VRs in private room on Walkabout golf
Its looks very simple, one creates private room and the other types in same name. Both of us tried to do this and each time it puts us in the the room individually and not together. We have different accounts and both follow each other. Tried to find...
Barrier and Update problem for Quest 2
so I've had my quest 2 for a few years now and today i wanted to use steam vr, so i boot up my vr after getting off it a few hours back. keep note my headset is fully charged. and so once when i hop on i see that my barrier isn't saved. so i restart ...
Does Meta Quest 3 support Bluetooth LE, LDAC?
Hello,Im trying to find buds for Q3. I tried my old galaxy buds pro but latency was unbearable. Jlab Epic Lab Edition got my attention. It has Bluetooth LE (on paper should improve latency by alot). Im wondering if Quest 3 support that? Those buds co...
Xbox elite series 2 over usb c issues on quest 3
I have the elite series 2(FWV: 5.17.3202.0 as the date of the post) and just yesterday tried to connect it to my quest 3(version 60) to play some Hogwarts legacy over virtual desktop and was working ok over Bluetooth but latency was bad a lot of walk...
Feature Request: Disable Head Cursor
I would like to submit a feature request to disable the head cursor dot when either using an APK or using a Gamepad(Xbox controller) or a voice command like "disable Head Cursor". Right now it's just so frustrating to use and flat 2D APK with it alwa...
Where oh where is my Quest 3??????
I purchased a new Quest 3 on the 25th of Feb from an Online retailer and received my nice new and shiny 3 on the 3rd of April. I open the box full of anticipation of an afternoon of fun and excitement only to be filled with an afternoon of anger and ...
