Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Account changing to Meta Account

From my understanding, if I don't make a Meta account by "1 January 2024 we will start deleting old Oculus accounts to ensure that we are not keeping Oculus account data longer than necessary. If you do not create a Meta account by this date, your Oc...


Hola, he metido el código del juego resident evil pero me pide otro código en la aplicación que no tengo ¿que hago?

Left controller and rechargeable batteries.

We bought an insignia charger for our oculus 2. Tye headset charger works, the right rechargeable battery for the right controller works. The left does not. I have unpaired and re paired. I actually put the left battery in the right controller it wor...

meta quest 2 not pairing with app

I've had my quest for a year. And when Oculus. Switch to meta. I had to create a new account. And then I found a month or two later. That I was also kicked out of the app. And I finally found my way back into my account on the actual headset. Still c...

Oculus will not allow me to log on phone app

Very disappointed in the whole experience. I am a games developer myself with years of experience and to set this up for my son has been nothing short of a pain. I really have my doubts on how this will ever be adopted en masse. It lacks refinement, ...

Adsix7 by Honored Guest
  • 1 replies
  • 0 kudos

Game lost after factory reset

I have recently reset the quest 2 to enable my son to be the admin user. How do I get the game previously purchased onto his admin account now. Many thanks

Developer hub wont verify

I want adb so I can use Lemon Loader for Bonelab but I cant it says setup 2fa even though I did and it was working like 2 days ago but now no

Capture.PNG Capture2.PNG

Oculus/meta quest 2 loud fan

So today I was playing on vr and all of a sudden my vr fan is really loud I don't know what to do I can't remember where I bought it from and I might need it fixing

d03y by Honored Guest
  • 1 replies
  • 0 kudos

late starting from oculus to meta, now can't use rift

I've had a rift for ages, decided to fire it up after getting a mail about this meta thing. Went through the process of setting up the meta account etc. Went back to my oculus software and it no longer works. It won't let me log in to the account usi...

Madmike61 by Honored Guest
  • 1 replies
  • 0 kudos


I have an oculus controller that I can not wake up. Does anyone have any suggestions?

Restart headset

Want to change admin so need to reset unit. How and can I reinstall purchased games?

Briguy941 by Honored Guest
  • 2 replies
  • 0 kudos

v47 Download Link?

My Oculus is stuck on v43, does anyone have a link to download the current update? Im trying to sideload it. Would be much appreciated!

oculus link

Hello, I have a problem passing data or "files" from the oculus to the PC because when I connected the cable to the viewer I got a warning that it is what allows you to pass the data and I clicked not to show again and now I cannot pass data

No option for oculus link cable on quest

I have a quest 2 and a PC I have played through the PC before using air link. The first time I try to use the official cable and it charges the quest and says it's connected on my PC oculus app but nothing happens when I use my quest, no option to li...

VodoBoy by Honored Guest
  • 3 replies
  • 1 kudos

dont recognise password/email

whenever i wanna login at my oculus quest app and sign in my email adres and password the app says that either the email adres is incorrect or the password. i both changed my email adres and password and still it gives the same error. and it says i n...

App Library

Hi, my son tried a game which he didn’t like and he found a bit scary… we uninstalled it but can’t seem to delete it from the App Library… so he sees the picture every time he tries to use the headset… how can I permanently delete it so it disappears...

Unable to log into my oculus account after Meta account merge

I am on Windows 10, I have an Oculus RiftS and the Oculus PC application. I have just updated my Oculus account to a Meta account. I am no longer able to log into my Oculus account. I keep receiving a message saying that I have the "wrong email and/o...

Dr3ddr3d by Honored Guest
  • 4 replies
  • 1 kudos

Microphone on the meta quest 2 not working

The internal microphone on my meta quest 2 is not working. It doesn’t work on voice commands or any apps that I’ve tried. I have tried factory resetting, but nothing changed. Is there anything I can do?

Sairento VR Quest 2 won't load

Hi all,I upgraded to a Quest 2 just recently, and everything has been great so far - with one exception. For some reason, Sairento VR refuses to load... I fire it up, I get a dark screen with the three doors and then I'm kicked back to the Quests' ho...

Burukasai by Honored Guest
  • 3 replies
  • 0 kudos

Referral link credit

Hello, I received a referral link from my son through messenger and when I click it, it takes me to a "log in to continue" page. I click that and then I get the Meta - continue with Facebook option. I click it and the message - For your account secur...

Cijuja159 by Honored Guest
  • 2 replies
  • 0 kudos

Game not working

I am making a game and I thought it was done but when i put it up on app labs and I got it on my oculus, it wouldn’t open fullsceen! Nothing works Vr sandbox link I made it in unity. Does anyone know what to do?


Meta quest 2

My first quest 2 just stopped working one day so I bought another. It is used and has an account on it. It will not let me add my account. It says something went wrong try again later. I’ve gone to and entered the code. It says invali...

Jduubs by Honored Guest
  • 1 replies
  • 0 kudos

Meta quest 2 beat saber

Hello when i play beatsaber now only the first box is normal the rest fading away before they got to me.whats the problem plz help

Link Cable charging but not detecting PC

My Link cable has stopped detecting the PC. It still charges the quest 2 and air link works but not the link cable. It had been working fine and just suddenly stopped working mid game. The USB port still works. Any help would be appreciated Thanks

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest