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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to add payment methods

I tried to add my debit card and it says it is unable to add it. I tried updating my headset because I read that I might have to software update it. Still didn’t work so I tried to restart my app, didn’t work either. So not sure why I can’t add my de...

Change mistaken birthday of child from parent account

I’ve been waiting 6 weeks for the Meta customer service to assist. It appears they have no qualified people working in the customer service team. It looks like you can change the date from the parent account, but at the last minute it says “contact c...

Me and my friend did not get money from referral

I've sent my friend referral link and he bought Quest 2 and we both did not received 30$.

Resolved! When I type my creator name in Meta TV app and click enter, the app closes

When I type my creator name in Meta TV app and click enter, the app closes. This is happening on the Meta Quest 3. When I try on the Quest 1, it works. Very weird.Anyone ever have the same problem and did you fix?I restarted the headset numerous time...

Resolved! Quest 1 my headset is locked up because i no longer have access to the original email account.

Quest 1 my headset is locked up because i no longer have access to the original email account. I need help to reset the email address. i also need advice on how to transfer a new headset to my meta account.

Resolved! PCVR Oculus Software Cloud Backup not working !

Hi recently i found out that my PC makes noch Backups into Cloud.a few Months ago i can jump from PCVR After the Fall for example to Standalone Quest 2 Version without any Problems.Now my PC makes no Backups into the CloudWhilest my Headset saves all...

can't log in meta quest devolopper web site

can you help me with another meta quest devolopper accountI cant login my meta quest devolopper account - I do have the email the password - but when i try to log in it will ask for authenticator code or recovery codes - I have microsoft authenticato...

Oculus Setup will not connect

Oculus app will not connect to install / setup... when i run it just loads "verifying system setup" then proceeds to say can't connect.... ive reset my internet, disabled firewalls, and completely wiped my entire pc....

Cannot install Oculus PC app in a custom folder on Win 11 PC

I've been using Oculus link on PC on an older Win 10 machine and it's installed to D:\Games\Oculus.I recently got a new AMD machine with Windows 11, and when installing the Oculus app on there it wouldn't allow me to install to the similar D:\Games\O...

Oculus quest 3 charging

Hello everyone, I would like to know what kind of charging Oculus Quest 3 supports, or rather its voltage / amperage. I wanted to connect it to the power bank for a long time and it started to give out a voltage of 12V, but the charging unit that com...

Cannot add payment!!!!

I purchased the Meta quest 2 in the beginning of December. I have yet to be able to add a payment. I’ve tried three different cards, I’ve tried on different networks, I’ve tried on my mobile device and on two different computers. None of my cards sho...

App batrery

The app is not showing the meta quest 3 is charging but it is on the device how do I fix that

Resolved! Unable to remove a device from Meta account

Hi,I no longer have my quest 2 device and I want to remove it. So far I managed to remove it from my phone app, my oculus game launcher on my computer and Oculus account.But on my Meta account, it is still showing I have a quest 2 and there no way/no...

Exe File not launching

When i download the exe file to setup the meta app nothing happens and the program doesn't start

Has anyone figured out how to get the oculus 2 out of the pairing mode

Can any one help or can u the developer of the oculus 2 . After this happened to me I have found I'm not the only one and yall should ba able to fix the problem and send a new firmware to the oculus. I bought 1 for my daughter who been asking for one...

more than one space?

Have a quest 3 and set up a space with furniture in my living room. Today I was using my quest 3 up stairs and tried to add furniture. I could see my living room space down below. When trying to add furniture it would not let me as it was trying to s...

Change currency of trial subscription from FitXR.

In short, the game says it'll monthly bill ￥1,290 but on the payment area it shows $12.99 (￥1,881.78)Is there a way to pay ￥1,290?

Help gaining access to account

My email paired to my facebook account that is connected to my quest was deleted and it still shows that email on my meta quest and I don’t remember what the email was so I’m not able to log into it. I can’t create a new account either because I will...

Quest 3 Headset Powered On with Blank Screen

My new headset is charged and appears to be hosed.1) It seems to be in an eternal state of ''power on." Nothing happens when I press the power button.2) Factory reset is rendered useless (see #1 re: power button)3) Logged on an off of mobile app and ...

Seriennummer Meta Quest 3 und Seriennummer OVP

Hallo,kann mir bitte jemand bestätigen, dass die Seriennummer der VR Meta Quest 3 Brille mit der Seriennummer der Originalverpackung nicht übereinstimmt. Vielen Dank Liebe Grüße Michael

Referral cannot be accepted

My Account cannot Accept Device Referrals.But I need the Account to activate my new Q3 because of the Games inside.Support Always wants Account information and after given No reaction.With new Meta account the referrals are working.Never had any devi...

Why won't My oculus quest two turn on properly?

I'm getting extremely sick of this. So, ever since this morning my Oculus Quest 2 has been acting strange. let me explain it. So around 11:30 this morning I hopped on my Oculus since I really didn't have anything planned for today, and pressed the po...

bad frame rates in Beat Saber since the last update v1.33

Hi,Two weeks ago I received my Quest 3 and beat saber was the first game I installed. Everything was fine, tracking was nice and the graphics were smooth.Unfortunately since the last update v1.33, I have a really bad frame rate. The blocks are notice...

Resolved! Pre ordered Asgard’s Wrath 2 and it didn’t show up in my library.

Back when you could have pre ordered Asgard’s Wrath 2, I did it and now when it has released, I was stoked to download it and play it. But when I got to download it, it says I have to buy it again! Is there something I am missing here or did meta rea...

Can't add a secondary account

I am trying to add my secondary account onto my quest 2 and it spins and blinks the meta logo BUT it beeps the startup sound around 3 seconds from each other at varying speeds is there any way to fix this

Resolved! No Referral Bonus for Quest 3 Activation

HelloToday, I referred a friend using my referral link, and despite them activating a new Quest 3 device, no bonus was received.When attempting to use my referral link again, they encountered an error stating they couldn't accept the referral as it h...

Charger not working right

Is it normal when you can move the charger around while it's charging because very time I get a new charger I have to twist it around to work

I have a Meta 2 and Meta 3 and unable to multiplayer with any games

I have a Meta 2 and purchased a Meta 3 for the wife. the Meta 2 has my account and the Meta 3 is her account. I can invite her into a group but unable to play any game together. With app share enabled on the Meta 2 we are unable to multi player any g...

Wifi connection failing issue

So I have been trying to connect to my wifi from my phone and the headset but whenever I try to connect it says “Wifi connections failed due to issue in hardware in oculus setup fix” when I looked it up online it said to do a factory reset and so I d...

Resolved! Unable to redeem Asgard's Wrath 2

This has to be the most poorly implemented gaming device ever created. Now, yet another issue with this piece of crap. When I click the redeem button for Asgard's Wrath 2, it simply routes me to the store page where my only option is to purchase the ...